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The location of the hotel was great -- took the Gautrain from the airport to the hotel and back again upon my departure. The hotel itself is stylishly appointed, and every staff member I interacted with was very friendly and helpful. The food was also quite good.
The location of the hotel is good as it is close to Santon shopping area. Place is reasonably secured. To reach the exit you need to use two separate lifts.
The hotel is situated near the Gautrain, it is a very nice hotel with a very good breakfast. The staff are friendly, the fitness center is OK
Location, Design, Breakfast The prices of your wines at the bar are exorbitant.
It is central situated. Rooms are pretty. The only thing I missed was a balcony.
The breakfast staff. If it had not been for them, I would have just cried. They saved me not moving to another hotel. Everything! I could not believe this was a Radisson Blu. It makes me scared to book another Radisson hotel out the US
location of the hotel Upon my arrival to the hotel, the receptionist asked me if I needed assitance for my luggage! I think this is shame for a 5 star hotel to ask such question. Also, the receptionist did not tell me that there is a shuttle bus provided by the hotel though I asked him!
To whom it may concern Just wanted to give our horible stay in your hotel i went with my parents who came from heart surgery ( my father) we had very bad time we booked 2 suites our ac was not working from 10 pm we call and call to change toom finaly at 3 am in the morning they changed room fr us to 1032 and my prents 1006 the staff are very very impolite and rude room service we order just plates glasses always takes 2 hours to bring have asked favor to front desk to warm diner for my daughter and parents and they can charge us as ur hotel beside chiken nothing was halal mr eric the chef was so so rude acting so impolite front of my daughter that this is not his job etc... a 11yrs old daughyer he gave the tray from kitchen which food was not even warm properly and send it with her not even a help of room service to cary that tray breakfast time waitress just horrible behavior shout on my daughter as she came with pyjama shouted on her front of my parents and sent her back in room i spoke to manager this is not the way to speak with a child and send her back with tears should politely address my parents or call me in room and was a room dress not even a pyjama when manager spoke she lied your staff sory big liars we take breakfast not innpeace they speaks between them so loudly come on your table never ask or excuse just take plates with so much noise we start morning like this so im sory rooms always always dirty we call many times to changes towels then wanted to go to sandton mall with family came to visit my parents we was 6 the bus chages us 400 rand !!!!as per dr we was suppose prolong few more days for my dad finaly i checked and went to michael angelo i come aouth very often almonst every 3 months im playinium member with accord group very soon gold member with legacy but i never had such a bad experience as i had with radisson hotel should make feel guest like home and not treat them like what your staff does
Staff are very friendly. Breakfast is super! None
Was a very comfortable stay. Got what I needed. very friendly and helpful staff Didn't care for the shower/bath set up - strange! And pool needs to have a better set up for lounging
This is a terrific hotel. Location is right across the road from the airport train. Excellent staff, lovely room and great breakfast. You could not fault this hotel. Check out is 11am but they let us keep thie room till 5pm as we had an evening flight home.
Great rooms, nice lobby, fast free WiFi, proximity to Gautrain station everything was great.
Business center services were hugely disappointing. Obviously not designed for travelers whose primary objective is business. Staff is very attentive Temperature controls were difficult. The room was chilly for most of the night. No help with routine business center services
The hotel is situated within walking distance of both the Sandton Gautrain Station and Sandton Shopping area. It is in an area that is safe to walk around both day and night.
Nice hotel, excellent breakfast
Close to Mandela Square shops and restaurants, lovely quiet area
very quite hotel except at the bar/restaurant where smoking and no smoking people are mixed. kindness of some staff member
It is located close to the Gautrain station as well as the shopping centre The room was not ready for us to book into. They gave us another room but then kept on confusing us with the people that would have booked into that room.
flies in the room. door locks that doesn't require a key to be opened
Sorry to say, didnt like any thing. How can the hotel cut (not reserve) the amount of the first night 12 days prior to arrival using my credit card, although Booking.com rules doesnt allow that. Please send me an explanation regarding this issue.
Location, non-smoking rooms. I know the hotel from having stayed there many years ago, and it was a good memory. Not worthy of 4 stars - worn-through carpets, broken toilet seat.
Very convenient hotel, near big shopping mall. Luxury hotel.
Rooms, lobby, and garden were very comfortable. We loved the breakfast buffet. Pool could be kept more clean.
attitude of staff lighting in room was minimal
Space ,smoking room, breakfast,roomservice meal,location, key card deactivated twice ; plug in handbasin would still not disengage even after reported on morning one ;Pet hate is guest supplies (shampoo etc )in clear bottles and you cant read the labels unless you have your glasses on in the shower! . internet booking did not work so hassle at check in and then advised that i was a non show and I would pay a penalty!.
All staff were very welcoming and helpful.
The overall service was great (sometimes the service can feel forced in africa, however, this was genuine and welcoming), the bed and pillows perfect and the rooftop bar and pool was immaculate. I was surprised by the luxury of the hotel as I had originally thought of holidays inn as an average 3 star hotel, but this was exquisite and quite luxurious. Small things, the key cards were not always functioning on the first go (a issue they are fixing at the moment), and the water took a while to get warm. But again small issues that really didnt affect the overall stay.
Massively overpriced for things like breakfast ( I could get the same breakfast in the adjacent mall for less than half the price!), Wi-Fi access and meeting room costs are a total rip off. Worst of all they 'forgot' my reservation for a car to collect me from OR Tambo Airport which left me stranded for over an hour after flying in overnight.
I liked the location best. Sandton is a safe area to stay. I had several misunderstandings with the concierge desk. It was un fortunate.
The hotel was pleasant, well located and the staff were very friendly, A good central place to stay The resturant on the 9th floor was very limited with the menu and service was poor. After 35 minutes I walked out without even being asked to place an order
The customer service was excellant, staff through out were freindly and knowledgeable. Walking distance to shopping and Mandella square was a big plus. General Arrival proceedures could be improved although any issues were dealt with exceeding well.
We were impressed with the upmarket decor and facilities available. The service provided by the hotel lived up to confirm this impression. The swimming pool was small and the gym facilities were very limited
Good room , cleaness tthere is nothing
Good standard and location.
great staff who were polite and friendly with good basic-business facilities at the 4start level
Massive power cut at 12 pm at night caused me to relocate to another place at 130am in the morning, gor a refund though.... Massive power cut at 12 pm at night caused me to relocate to another place at 130am in the morning, got a refund though....