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The work crew ( I.E. hotel staff) were very welcoming and friendly.please keep it that way... When welcoming guests with a smile and eye contact maintained very good. Nothing specific at the moment hence it was just a short stay...
The hotel is peaceful and relax. It suits a stop;over to break a long journey back home. We stay to go to a funeral. It was fine. The restaurant is good accommodating our vegetarian diete. We arrive at 6 pm wanting a drink, to be told that the bar does not open until 7:15 pm. This is not good service. Friend should be told to bring they ice box and other needed emergency supplies.
leisure facilities difficulity accessing internet / broadband
the setting is glorious the staff very friendly and helpful I do not think guests staying at the hotel should have to pay to use the sunbathing area which is situated through the spa area. Perhaps an alternative should be provided. Tea coffee facitlities should be availalble in each room at this calibre of hotel.
No easy possibility to make use of their facilities like swimming pool or sauna. This had to be done via another service of the hotel.
Convenient and easy to find. Ideal stop over after a hard days drive down the west coast of France. Dog friendly and nice local walks with a good view over the lake. Our second but not our last stay there!
Good location, friendly staff, large room, quiet environment, fine restaurant, breakfast buffet, parking facilities. Spa guests in bathrobe in the breakfast area.
The location of the hotel was excellent and easy to find. The lake in front gives a pleasant view and you could walk around it after a good breakfast. Easy access into town by bus or you could walk it. A very comfortable hotel.
The setting around the lake
We were met by a friendly receptionist who gave us all the info we wanted at once. Facilities were, we think, worthy of another star.
Easy to locate. Staff efficient and helpful. My e-mail requesting confirmation of payment charged to my credit card was ignored and I did not receive a reply.
the friendly catering staff and pleasant surroundings made for a relaxed stay during a long motoring vacation
The sea side and helpful personnel at reception. Bed room curtains too short and badly worn. I had to fix them with glue paste. This problem was well known by reception personnel.
Not a lot, maybe the view of the surfers from the balcony. The room was adequate but average. The restaurant was fully booked and we were told to find a restaurant in the town. It was cold and raining and my wife is disabled so looking for a restaurant was not fun.
It is really 4 star hotel. The orchide room is excellent. The views are stunning. You can hear the waves and sand dunes. Great experience. The brekfast was fine. It's a bit difficalt to find the hotel in town. No signs. The restaraunt works for lunch till 2.00pm. - a bit strange.
The location, interior style and the freindly staff The broken floor panels when entering the building
We could not have dinner at the restaurant because of the big group. The reception did not tell us about it when we checked in. Fortunately there were restaurants near the hotel. My husband has a difficulty walking.
the confort of the room and the view to the sea the indoor pool only opens at the weekends
That the rooms were really clean..
The sixe of the room and the view The staff were very solemn .and un helpful and the services were not open until the times stated.
The position is very good and the views excellant The fridge was completely iced up, but then again I did not expect a small kitchen.
wonderful view on the Ocean few minutes away from harbour direct access to the beaches free and good internet access (bring your own Ethernet cable) free paking (outside) slightly understaffed so service at restaurant and bar is a bit long but staff always did their best.
An item had been stolen from our room directly after having the room made up. After complaining to the front desk about this it was mysteriously returned to us the next day.
The view from the room
Beautiful, tranquil location with view over the lake. Large, airy, comfortable room, friendly and helpful staff. The shower attachment was broken and there was a leak in the dining room but both are probably temporary probems and don't detract from overall quality of hotel.
Pleasant and friendly staff in a nice location. The estuary view was fantastic and was great with the kids for crabbing. No
The staff was friendly , great walking area along scenic pathway . Large room . Uncomfortable Beds need to upgrade , felt budget !
the personal warm welcome of the owner and his staff and the location close to the village and close to the best beaches on a beautifull spot at the lake
the hotel is very well located and good value at the 40€ per night that we paid, however, we would have been disappointed had we paid the full price of 60 € +
location it was in course of much needed renovation!
The location - immediately on the waterside - was excellent. Bed linen and bathroom were clean. Overall enjoyment was spoiled by: filthy windows (difficult to see out until we cleaned them ourselves); grubby upholstery and surfaces; some light bulbs inoperative/ missing; curtains grubby and badly hung like rags across the window; curtain pulls inoperative; and lack of bath mat, in small bathroom with open shower area. No guest feedback slips available. Overall, poorly presented.
The staff are excellent. The beds were uncomfortable, but for the price no complaints.
well situated for town centre and nearby amenities, with great view of the lagoon
A very well run hotel on the edge of Hossegor Lake with beautiful views across the lake to give south west evening sun on the balconies and in the rooms.The management were particularly helpful at all times It was as described - a 3 star hotel on the edge of town & lake.
Lovely location and pleasant, comfortable fit out. Drinks on terrace in the evening a real treat. Some staff were efficient but not very friendly - perhaps the result of a long season
The view of the room to the lake was amazing. Expensive breakfast.
The location is fantastic. You can walk to town or directly in front of the hotel.There is a path to jog/walk around this salt water lake connected to the ocean and you can admire the scenery at low and high tide. The service is nothing to write home about. The staff is indifferent at best. The restaurant is overpriced and so are the rooms for what you get.Bathroom fixtures are cheap, towels worn out and decoration leaves to be desired.
location by lake good, food excellent restaurant closed earlier than desired
Great location on lake. Expensive breakfast
Excellent room with balcony offering views of the river. Hotel restaurant offers very good food and is reasonably priced. We were surprised at how good this hotel was for the price.
Hotel was ideally placed for a stoppover during trip through France. Dax is a beautiful old town, lots to see. Hotel was in the centre of town, great for exploring. The bonus was, my two daughters, 6 & 3 stayed in the room for free, so only paid for a twin. Hotel could possibly be updated, and i can only comment on our room, which was a little outdated, but clean. You had to pay for the parking, but there is parking nearby for free. Food and drink seemed expensive, but then where in France isn't, so not really a complaint!
The hotel was absolutely beautiful but what stood out the most was the fantastic service. The man at reception ithink Robert was his name was so friendly and made us feel right at home! We will def be back!
Friendly staff, fresh newly renovated room, big and very confortable bed, lovely quiet location, nice terrace. Room and bathroom were a bit small for a 4 stars hotel, no place to put the suitcases, no place to put the toiletries, the furniture was lovely but made for a room twice that size, deck chairs on terrace in need of refurbishment.
The hotel is very quiet and in a beautiful posotion overlooking the lake. The rooms and bar area are also very well furnished and the staff most welcoming.You can walk to the beach, round the lake and into Hossegor and I'm sure it would be lovely to sit by the pool in warmer weather than we had. We ate in the hotel on the first evening and the food was not good- a bit BrakeBrothers and this put us off eating breakfast there too- it was an international buffet style which one doesn't usually eat in France as lunch follows at mid-day!They said one could eat meals there but did not stress theydid not have a chef and it was just heated up. We did pass on these comments.
The location of the hotel and friendliness of staff is outstanding. The bathroom is too small for a 4 star hotel.
The hotel is very stylish and comfortable. The staff were extremely friendly and helpful. The situation was excellent- right on the edge of a lake and close to the beach. It takes about fifteen minutes to walk into Hossegor which has numerous cafes and shops (mostly aimed at wealthy young surfers!)
We were visiting family who live nearby. Very nice hotel,friendly atmosphere, would return there anytime. thanks for your assistance no, everything was really nice,
Staff Restaurant - poor selection / value
the restaurant and the outdoor area too small for a family of 2 adults and 2 kids
This hotel is ideal for a one-night stay with our family on a holiday trip to Portugal (half-way between Belgium and Portugal)
The location in SW France is perfect for an overnight stop. The lake opposite makes it feel more relaxed. The restaurant is new and was very good. The decoration in the rooms was poor. The light fittings broken and lights did not all work. Door locks sticky. Poor for the money
Wonderful hotel;Jerome and his wife and Stephanie were charming Very stylish and relaxing apart from a noisy baby by the pool Breakfast buffet was first class We will be back next year hotel should be adults only! young children can make any hotel less than relaxing
excellent stuff, excellent place... The internet connection was very poor
I went surfing to hossegor and my stay was really pleasant. Great staff like family and the acommodations are great.
Location Shutter a bit old bathroom had steep step up to toilet which I felt could be a potential tripping hazzard
close to sea could not get into room till 4 o clock
Very friendly staff, very clean, good views. The shower was poor with little water pressure.
Tge location and the staff
Excellent room, very light and airy, with large glazed doors on two sides opening onto spacious balcony. Staff very helpful and attentive. Breakfasts very good. Both restaurants serve delicious evening meals and are very good value. The hotel a small (free) car park, and there is plenty of free on-street parking adjacent to the hotel. Usual "French Plumbing" smells and gurgling waste pipes in bathroom. Shower doors did not fit properly so that bathroom floor became wet.
Good location. The design of the bathrooms was very poor. The shower attachment was too far from the bath, water went everywhere, which is why the surrounds of the bath were mouldy. The windows in the rooms were very small, making the room feel prison cell like. Ok for one night only...
The clean room and the nice staff The shower, the whole bathroom was wet ater taken a shower
The special offer at a very low price offered value for money. The room and corridors smelt a little damp and musty, but the weather was wet.The swimming pool , which is the first thing you see was green and badly maintained.
The location is outstanding and the hotel first class, including gourmet food. At the sea side with the calm of the countryside.
easy comfort chair missing from room. Had to sit on the bed or a hard wood dining chair. no good for 10 day stay!
nice location no
free wi-fi, location, clean room, friendly staff breakfast: no enough food for everyone, dirty cups, sour milk - the hotel is great just don't have breakfast there.
A very well run hotel with good food attractively priced. Good loaction.
Excellent location by the lake. Very pleasant staff. Good food. Although the food was excellent the menu becomes limited after a few days.
The lack of formality, and breakfast and dinner included in our room rent. Can not think of anything.
The location, close to seaside, but with nice views over large lake.Good size balcony, comfortable bed.friendly staff led by working owners. no
The staff very nice- service excellent Hotel needs a makeover- a bit faded