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friendly staff N/A
The location was great, just in town, but not too noisy. Great parking right out the front too. This is no longer a 4 Star hotel. It's decor, service, standard of fittings and facilities was not of 4 star quality. The restaurant and bar were both closed and we couldn't even get coffee in the morning. The room was tatty and outdated and fixtures and fittings were old and some broken. Poor directions and no hotel website meant it took us ages to find it.
Evening meal good value and excellant service.Super location for city. parking is not very good on site
staff were helpful, and the food was excellent
Everyone very friendly and hospitable, would like room 115 again next year for time of 24 hr moto, at a discount rate for constant use Lack of a full time Chef, be nice to have more bar snacks on hand, english breakfast, sandwiches
Only stayed 1 night, had a nice drink in the bar and a great meal in the Hotel restaurant. All staff encountered where very helpful and freindly.
Good location near restraunts
Brilliant location in centre of town. Not so much shabby chic as plain shabby. Hotel in terminal decline since turn of the last century. A makeover long overdue. Not very good value for money.
location and parking were excellent no pool of leisure facilties.
Proximity to the center. Size of the room. Possibility to use a garage place. Pitty you cannot open the windows in the room
The room was comfortable The breakfast was not very good, the bacon and sausage were so hard it was impossible to eat them.
very central, although on a one way street so getting to the car park was tricky no tea & coffee facilities in the room
The staff were very helpful and friendly. They advised us of a couple of very good restaurants inside the medieval walled city.
Easy access from the station; centrally located; ideal stop over if travelling on to other destinations Having to order in meals;
lovely hotel. I had booked a room with 2 single beds as I was travelling with my brother. The room allocated was a double room. After much insistence the lady on duty in reception sorted out the problem for which I was grateful but this mistake should not have been made
Very friendly staff, has obviously been upgraded, good modern feel. Right in the heart of city easy to get around. Excellent parking facilities.
Clean room Everything closed on Sunday, including room service!
excellent hotel, previously an insurance companies headquarters, with many splendid features.
The hotel is within walking distance of every thing and has good parking.We loved the interior of the hotel and the local people are great fun,this is a great Town to walk around. No
Central location No complaints
Fairly disappointed, bed was poor and uncomfortable, would not recommend this hotel to anyone.
Staff is helpless when it comes to problem solution. We have tried to use cola machine that was broken and had to spend another money to show it is not working. Result was fantastic - no returns of 4EUR late night, wait until 7AM to meet manager :)
Very cheap, paid 29 Euros. Hotel has just been renovated. Clean and fresh rooms. Hotel was quiet. Shared toilets and showers. I don't mind sharing at this price but it;s still a nuisance to have to leave the room in the middle of the night.
have been given the key for the room and when i opned the door the room was very dity and the bed undone and the key didn't work in three occation until when the chamber mad opened the the door for me iam not happy at all more training for the staff and how to put the customers first if you what the business to do well in the future
Good parking. not noisy. Not english speaking in the reseption, no free wifi, could not come in on the hotel at nigth by the code given.
Convenient for onward journey
Charming and helpful receptionist/manager. Small smelly room with a tiny bathroom and filthy shower. €140 a night for 2 of the nights because of a Le Mans event instead of €40, which is what it's worth.
beer was not cold
breakfast was great, good selection.. bread was delicious.
the beds were very uncomfortable. It was like sleeping on the floor. Otherwise great location for traveling through the countryside.
funcional and clean, used as a stopover between south and north france as travelling with small child and it did the job fine.
Reasonably quiet for a location near a main road. It was terribly difficult to find, possibly because there is another Mercure in Le Mans. The personnel there could not tell us the way to our Mercure.
Internet for one hour free. The internet could be for each day one hour free.
All the staff were courtious and top class !!!!!!!! No coffee in room !! thats all
The response from the staff and their conduct. The room, bar and meal costs were heavy for the level of hotel. The level of cleanliness in the lounge area (I am alergic to dust'.
Good value for money rooms, with plenty of hot water
Staying with 3 dogs meant a ground floor room was essential-we got one!! There was a nice strip of grass outside to walk the dogs, the room was quiet, well away from road noise. The meals we had at the hotel were excellent and staff very friendly.
It was easy to find when driving in to a new city & not speaking French very well & car parking was easy to locate. Nothing.
Easy to find our way on to the next stage of our journey We seemed to be the only guests but were put on the 2nd floor with no lift
Breakfast was good Restaurant was closed on both dates that I stayed, this was frustrating as we were travelling and did not want to go out to eat.
Hotel location good and convenient. Room comfortable and pleasant. Breakfast enjoyable and value for money. Staff on arrival (Sunday afternoon) could have been more welcoming and a bit more helpful. Lack of interest at reception on arrival.
Internet is not free, while in the Campanil in front of the Kyriad it's free.
Staff very helpful The restuarant was nnot open for evening meals and this was not made clear on the website. We had to drive into Le Mans to find some where to get an evening meal. After a long drive we would have preferred not to have to drive again
Hotel was fairly close to city centre and room cost was good The restaurant/bar were closed for refurbishment but there was no mention of this when booking and the corridors/rooms need refurbishment.
Not enough tea bags coffee and cholate
Very helpful pleasant staff. Room was very clean. Breakfast good
the atmosphere,and the modern feel.
Staff always very helpful
Room clean. Restaurant facilities 7 days per week.
Convenient location and consistent service and quality with other Novotel. Good stopping point en route to Caen ferry.
clean rooms, very helpful staff for special requests and restaurant recommendations website could use more detailed driving directions plus a good map
Great location - trams into le mans centre really easy and safe
friendly and helpful staff
The staff were very helpful. I had booked a superior room but was very dissapointed with the standard.
friendly, helpful staff
Friendly staff and good food
Friendly staff, good atmosphere and food
nice friendly place, good location to the Le Mans circuit in a lovely part of France rooms are just quite not large enough, if you were there for more then a week-end break. lack of hanging space for cloths
Friendly helpful staff. A good restaurant for dinner and continental breakfast.
Excellent value and made a pleasant change from our usual Campanile overnight stops.
Very decent hotel. Very pleasant staff. Nice surroundings.
Very good restaurant and friendly staff.
The beds were too narrow and hard.
Terrific design of hotel and rooms.
Clean modern hotel. Good for overnight stop Traffic noise
unusual but excelent hotel you can not miss it from the road .
Very modern, stylish hotel and v. comfortable rooms.Excellent food in restaurant.Member of staff who handled check-in also served in restaurant and was very friendly and chatty, making our stay v. enjoyable.Great location, near motorway, on edge of Le Mans circuit. No complaints.
Unusual design but very modern and comfortable. Restaurant food very good and good value for money. Conveniently located for the motorway and right opposite shops and supermarket. We'd stay there again when we're next in the area.
The owners were extremely friendly and the dinner was excellent Nothng
It's a lovely homely place to stay with excellent food and service
Friendly hostess/waitress. Easy parking. Quiet location. Tea/coffee making facility with good variety of drinks. Separate w.c. and bathroom. Good for overnight stop. Comfortable beds, plenty of bedding. Very small twin room, narrow beds. Bathroom door could not open fully. Very disappointed with meal after the rave reviews. Chef was on holiday and it showed. We got defrosted commercially frozen starters. Same commercial sauce served with first and second course. Ridiculously tiny portions of vegetables (Dessertspoon of duchesse potato - again frozen) One very small dessert, the other one was a much larger tarte which was good. Would only recommend or return if we knew chef/owner was going to be present. TV didn't work on English channel.
Excellent personal service No
The hotel is very comfortable and the restaurant is excellent
Friendliness of the proprietors they were welcoming and keen to help Hardness of the mattress
We had a three bed room - very comfortable and clean. Tea and coffee plus biscuits in room. Restaurant is also good value and food is excellent. Breakfast is an additional payment, but reasonable.
We were very happy with our room-the staff were friendly and efficient and the food was good no
Excellent food, very pleasant room for the price. Having to give them my credit card number. I dislike this system, much open to abuse.
Very clean room with ample space. Not only did the bells at the very close church ring every hour all through the night, But they rang twice! Once at around 5mins past the hour and then again a few minutes later! So loud it was impossible to sleep through. Not suitable for anyone who needs to be alert enough to drive long distances the next day.
We stayed here en route to, and then again on the way back from, a trip down to the South West French coast and we loved it! The room was more than big and comfortable enough for my wife and I and our two kids, in fact it was more like a suite! And at €88 euro's for the whole family you can't beat it really. Lovely little village, full of character, all very friendly and cosy and welcoming personal service, we would definately go back. Pool wasn't open when we were there but we weren't that bothered. Was a bit more of a detour from the motorway than we expected but it was well worth a 15 minute drive it to stay somewhere quiet with a bit of character rather than a chain hotel by the side of the motorway. Restaurant looked very nice but was a bit pricey for our stopover budget so we found a nice little place across the road and it was nice to get out and explore the village a bit anyway.
Wonderful, quaint small hotel. Incredible food. Friendly staff, and did I mention the food......wow Well, our room while clean and neat, was a bit shabby. But we Americans seem to like everything new. I would not hesitate to recommend this hotel, or to stay there again.
Nice hotel with "personal and historical atmosphere". Very good restaurant. Breakfast walk to Jean d'Arc tower to be emphasised Soundproofing btw rooms and corridor could have been better
Just a one night stop over for myself with wife clare and three children secure car parking good location. We enjoyed the swiming pool after 12 hours on the road, very good meal good value would use this hotel again
friendly and helpful
The staff were very freindly and the food in the restaurant superb. The rooms were comfortable but lacked air conditioning which made them very warm.
very pleasant and helpful staff, and an attractive building set within a small town
Convenient location in town centre. Pleasant bar area. Large, clean and comfortable room. Very quiet at night
Small but lovely warm swimmimg pool.
Quiet garden situation within a walk of le mans centre
No tea or coffee in the room
Clean, quiet and comfortable, beautiful garden, very helpful staff. Room probably due for slight refurbishment, wardrobe doors didn't quite close properly.
The staff were very accomodating and very friendly. The room was modern and very clean. a very good service at a very reasonable price.Thank you for making our over night stop very pleasant.Will be back again.
It was easy to find for a one night stay Hotel was pretty poor. We walked on the wood flooring and it felt like the panels were going to snap, they were all bendy. Hotel decorated and kitted out very cheaply. Double bed was extremely small and we aren't big people. The bed was very uncomfortable. We had been in the car for 12 hours so to be honest we just had an early night so didn't really see how good the location was although the hotel was easy to find. Wouldn';t recommend this hotel for no more than a sleep over on a long journey.
The staff were among the most friendly and effecient I have seen in France. The self service breakfast is also to be commended with a good choice of food excelling in both quality and quantity. Evening meals were not available in the hotel.
The shower was new and the bed was comfortable. The room was basic and unwelcoming - there were no pictures, no easy chair, no bedside tables, hard stools to sit at the small table, no rugs on the wooden floor and only blinds at the window. The walls were painted orange, brown and cream with orange and brown wardrobes. We would not classify this as two-star.
The hotel was close enought to the City Centre for ease of driving and City Centre parking was easy to find. Very quiet in the evening for a good nights rest. Perfect if you have children as the grounds of the hotel are large and custom planned for young children with swings and plenty of play areas. The rooms are very modern in decor and clean. The breakfast room looked great as did the layout of the food although we did not stay for breakfast but wish we had. My only concern was that the windows on the first floor were floor level and a child could easily fall out if un supervised. Perhaps the hotel could put safety bars across to prevent any such accidents from happening.
A quiet place, a little out of town, but very easy to use bus and/or tram.Relaxing and quiet, a garden to sit in and read and relax. Breakfast good but basic, no reason to go hungry. host great value, east to talk to, his English we excellent. Nothing really.
How friendly were the staff
Clean & Tidy None
At my arrival it turned out there was a mistake in my booking: the hotel got the wrong date: I was booked one day earlier!!! So the charge for the room was already withdrawn from my credit card as a no-show...But the receptionist was very understanding and ended up not to charge the day of my no-show but to change the date of arrival!!! I was pleasantly surprised: not only about the euro's I saved (this hotel is not very expensive) but much more about the positive attitude of the receptionist! Chapeau!!! (Later it turned out that the mistake in my booking was with Booking.com: it is possible that a different date is booked than the one on your confirmation-email!!!)
good location,near old town and restaurants sometimes difficult to park as we have high vehicle
Location was good. Secure parking excellent though limited spaces so check in advance if important. Very basic hotel reminiscent of student hall of residence. Washroom was tiny and was in need of maintenance. Room was dim. No English tv channels. Sound insulation poor; also Staff could care more.
The shower worked well with good pressure and plenty of hot water. The room was small and very plain. Lots of hard surfaces for noise to bounce off and the door closers need to be adjusted to prevent slamming.
Helpfulness of the receptionist, wireless internet, breakfast facilities small beds, small bathroom
Excellent location and unbeatable value for your money. Such a good price.
Actually nothing, I liked that the elevator rises immediately to the floor. It was very cold, since cold air is turned on until 22:00 and on the street winter. But when it shut down at 22:00 a smell of cigarettes and can not sleep. This hotel is more a 2 star pulls, but not by 3.
I only had an overnight stay. The room was very clean and had everything I needed including tv and tea/coffee making facilities. I had previously stayed at the Campanile hotel in Bayeaux and that was one of the reasons I chose Campanile again
We think the restaurant at Campanile Le Mans Centre is the best Campanile restaurant we 've yet found Third floor up, with not very negotiable stairways
Cheap, easy to access, restaurant on site Small, cramped, very basic room
Well placed for a stop over We find the restaurant is the best Campanile restaurant we know. but it wasn't open on the Sunday we were there !!! I asked particularly for a ground floor room (because we are older) but we got a third floor room, and the hotel only had six guests. I found this rather strange
Typical Campanile, if you've seen 1 you've seen them all. 10 minute drive into centre car parks. Location was fine everything else was the typical mediocrity that is Campanile. Some style to the room would be good but just the usual bare Campanile room. Some attempt to make the Guest feel special would be nice but this doesn't exist with this chain and we knew that when we booked so can't complain.
No english language station on the tv
In need of air conditioning
Nice Restaurant, Bar and Terrace, let down by very poor basic rooms. Stayed in Pamplona< Spain the following night same price but far superior room and hotel No english channel tv
Very good and warm reception, excellent family rooms! The location was very good, just 5 km of the highway and very rural and calm. The service in the restaurant was not that good.
clean, nice, comfortable. No fuss. We didn't eat in the Resturant, but where told by family living in the area that it is a great place to dine.
The staff phone within 5 minutes of booking to confirm our stay & followed up with a further call on the day of arrival. The bedding was clean. Were not aware when booking that there were no restuarant facilities at the hotel on the Sunday and there was no where to eat in the village! Having travelled for 8 hrs did not want to have to travel 8klms to a restaurant. The overall appearance of the hotel was tired and shabby. There were no tea & coffee making facilites.
It was very clean and the staff were friendly. Both the stay and breakfast were good value for money. It was well situated near the main route but in a small and quiet village.
We stayed here twice, on our outward and return journeys. The demi pension with breakfast and evening meal included was excellent.
Nice and friendly no
We thought that the hotel was excellent and the proprieter was very charming and accommodating. When he saw that my partner had difficulty walking he immediatley changed our room to a ground floor one. We would definately stay there again. No bad points at all.
Comfortable room and bed. Nowhere obvious to buy drinks through the day. No table service offered for drinks when sat at a table outside. Slow table service in restaurant and high prices (although the food was very good).
Very nice typicallly french hotel in the centre of a small town with excellent food
Comfort,good food and wine ,easy access,welcoming staff at a reasonable price.