Would you like to save as your currency permanently or for this visit only?
Everything. Great for families, honeymooners, young couples, old couples, beach bums, active people, lazy people, food lovers, drinkers...etc It was perfect
FACILITY, Pool, gym We had booked the room for our honey-moon and the room they gave us was a suite facing the car park and right next to the lift. And this was after we were given a room on the 8th floor that stunk like toilet.
At the check-in they told us our room is ocean view with king bed. When we got to the room, it had a view of a parking lot with an ugly building and had 2 twin beds. They did not have the room we booked a month in advance because they "overbooked" for the holidays. This was completely unacceptable. They refused to give us the room with Ocean View until the next day. We booked another hotel and disputed the amount I paid for this hotel. At the end we lost one day of our 4 day vacation.
The Bed! The Adult-only pool area (though the kiddos still managed to sneak in due to irresponsible parents) Proximity to beach Nice shower, but small bathroom area overall Lack of good food options Loud children in the hallways (maybe consider making some areas of this hotel for singles/couples only?) No fan in the bathroom
The flamingos and swans were absolutely beautiful. The pool was a little cold.
Everything! Walking distance to Kaanapali Beach,, Whalers Village, beautiful ocean view room, beautiful shower, strong A/C, comfy bed, clean gym and friendly staff! N/A
They lost our reservation! We ended booking at another hotel.
Beautiful grounds and facilities. Great service and within walking distance to many restaurants. Crowded most of the time. charged for many things that were included with resort fees elsewhere such as paddle boards.
We were able to come to Maui on short notice. The westin exceeded all our expectations
Love the location and the surrounding facilities, mall, restaurants, etc. Staff assigned me and my wife a room with 2 double beds for a week long stay in the most romantic place on earth. It was just too bad we could never sleep together the whole week. Ruined the whole trip for me.
Staff was excellent helpful and courteous We were pretty satisfied with everything
Very relaxed resort. The grounds are well kept and the rooms are comfortable. We've stayed before and it is a great place to stay. Probably time for the carpet in the rooms to be updated. Other than that, everything we excellent.
Location Micah birds Garden area Room and lanai Attentiveness by staff when we had a problem with some missing snorkel fins Staff in general were relatively friendly and accommodating other than one lady at the valet area Champagne brunch and dinner at tiki terrace food was good, but not great Missing belongings - a pair of our fins went missing while our luggage was being moved to our room Some staff at curb not very welcoming
Location was okay. We had to change rooms after a very direct discussion with the night manager due to the bugs infesting the room. The room we moved to was down one floor and it, too, was bug infested. The Manager, Mike White, called and assisted us in finding another hotel (condo) that was satisfactory and did not charge us for our one night stay. He said that they had recently replaced their pest control company to improve on their pest issue and hired a new Housekeeping Manager to correct housekeeping issues. (The room had obviously been wiped with sour cleaning rags and cleaned with dirty mop water. Both rooms stunk.
We were very pleased with the central location, the beach, the facilities and the rates. Thank you! That the breakfast was good for only two days, no exceptions. We missed out due to jet lag and not reading through everything. We were staying another 3-days so still would have benefited from your presentation. That was very disappointing. The only other complaint is the cost of your buffet in the morning. We opted to eat elsewhere each day.
Hawaiian atmosphere the beds weren't that great
Location was terrific. Grounds were very well kept, beautiful Close to golf, beaches, shopping and more... Food was not great, but only ate at the Tiki Bar Hotel is extremely outdated.
Rooms were comfortable and included a fridge. Very convenient location ... on the beach and walking distance to Whalers Village (with an ABC Store for reasonably priced food and souvenirs.) Loved the Hawaiian music and hula every night from 6-9 (included.) Staff were so pleasant and even had a farewell ceremony with free Kekui beads. Would definitely recommend to friends and I'd go back in a heartbeat. no complaints whatsoever
Great view of Kaanapali Beach from ocean front room. Daily breakfast buffet was very good. Nightly entertainment Hawaiian music. Only 2 elevators that are slow.
Live music or dancing every night at the Tiki Terrace. Sunday Champagne Brunch Buffett is the best. Really wish there was a hot tub/ jacuzzi on the premises, and a larger pool/ kids pool.
Hotel shows signs of age and room felt very moist and had a faint mildew smell
Nice beach view, nice patio, more privacy, daily cleaning services, nice cupboards. Overall novice place to stay. Cheap compared to other hotels. It should be morndenized.