It is an löusy and awful place.Rooms are small.Breakfast a dismail.
Nothing in particular! The location, the quality. This is not 4**** hotel!
proximity to the transport No breakfast provided
Good price, free parking, location Cleanliness, smell in the room, entrance to underground car park very narrow,
Spa. Handy for transport,Quiet Poor choice of food for Room Service
We had a great view. Rooms very quiet considering closeness to centre.. Very handy for getting into Bern Centre. It took us a while to find our way to the hotel even with a good map. But there was a lot of road work around Bern.
Location, It was close to the purpose of my visit, and quiet, with a beautiful view. To hot when entering the room.
I definetely liked the position, just 6 stops far from the city center and the SPA area very comfortable after a businees day. The receptionists were all very kind and helpful. None
location & reasonable rates; convenient parking lobby smells of cigarette smoke--but (non-smoking) room was fine
Very little. The room was too small especially with a cot in there. The shower/toilet was in a cubicle in the room very little privacy if you wanted it. I would not stay there again and I would not recommend it. Too expensive for what we got.
best price and easy to get to location
Consistant high standard throughout Europe. Choice of breakfast items could be better, specially considering you actually charge extra for this.
The room was very clean and tidy. Parking places were not enough. .We had to look for parking places, although we had payed for it.
good location - pubilc transportation to old town right across the street, took 5 min or 15 min on a scenic path.
parkingplace the way reception helped us. no good listening end she even didn't look in my face.
The room was a great size and the room facilities were in good condition. The distance from the city centre was a little too far for walking distance, but the tram stops right out the front of the hotel and takes you right into the heart of the city.
No free connction in the rooms , parking and breakfast + 24 chf/day
It was the most reasonably priced hotel we could find in a very expensive city (country). Everything was as it needed to be for a comfortable budget stay. Front desk staff member made bus change, provided directions and answered grocery store questions even though she was swamped. Very courteous. They need more support at the front desk. It was always busy for the one person on duty at check-in time.
I had a good room and clean facilities. It's easy to get there (just get on tram 9 from the train station).
The location just opposite the Bern Expo is perfect - only few minutes of walking.
Good brekfast, clean room, nic location Public transpot is a pain in the tail - one bus every hour, last leaving Belp train station at 19:44. Later taxi is only option, if avaliable.
Excellent value for the money. Very courteous staff.
Facility was close to the airport and many options for restaurants at the hotel.
Close to airport when arriving late from a flight. Low price and OK breakfast. Very much noice from the airport in the morning. No toilet in the room. The latest was the worst. The door handle was loose and we could not get out from the room when leaving.
Staff Was too cold in the room. The room is too big for the very small radiator located in the room.
Despite an en-suite bathroom there was no toilet in there and I had to use the public tolilet in the hotel. Food and drink expesnive for what was basically nothing more than a motel.
Unbelievable that in this airport hotel was an incredible Australian barbeque meal including kangaroo, lamb, and salmon. What a treat!
The location is perfect for aviation in Belp. I was dissapointed when I shortened the stay in superior room from 7 days to 5 days. The reason to leave the hotel 2 days ahead of time was not our's. I had to pay 6 days although I stayed only 5 days.
The View very noisy from the bar until 2:30 AM
Very good location, closed to many seeing points. As per guide by the hotel, I paid SFr 15 for 3 hour wireless internet access. Provider was Swiss Telecom. But, signal was too weak anypwere anytime in the hotel. Succesful access time was only a few minutes. I just wasted money.
Hospitality of the hotel's staff, excellent location, reasonable price
I liked the excellent central location on the lakeside and in the city centre.Good buffet breakfast and excellent restaurant for pasta/pizza and beers. Nice hot shower in bedroom. Helpful bi-lingual staff
Convenient position. Parking concession. Access.
The staff was exceptionally helpful (and thankfully, for us, they spoke English!). Great location right on the lake, and close to shops/restaurants.
Excellent hotel with very good service. Staff is very helpful and courteous. Location is very convenient, very close to downtown and train station. I will definitely use this hotel in my next trip.
Convenient for for our trip! Perhaps the breakfast offered could have had more variey!
The room was very clean and had a nice bathroom. The staff was very friendly and helpful, even when I had special requests. The location was perfect! I wish the room had been larger or had a view.
The location was good. Staff was very helpful and accomodating. Would be great to either have fridge in room or ice machine in hallway with an ice bucket.
It was vey conveniently located next to the railway station so no need to use a car. Staff were friendly and helpful Decor seemed a bit old in the room, though this was not really a big problem
Location next to the railway station - easy access. Cleanness and friendliness
Location in Neuchatel is excellent with perfect views of the lake. Very convenient to the train station. Staff extremely helpful and polite The room was extremely small. Not that I really needed more space, I guess I was just surprised when I entered and the room had a tiny single bed in a room only slightly wider. It turned out to be ok and very comfortable.. just not what I expected especially for the price. It definitely was not a double room as booked!
Very kind and helpful restaurant staff. I was twenty four hours in this hotel, and the same litter I saw in the hallways on my arrival was still there when I checked out. Scruffy looking kitchen and cleaning staff smoking outside the hotel, did nothing to add to the ambiance. The room was tatty and needed renovation. Terrible bedside lights that flood the entire room with glaring light. Old worn-out mattresses made for a very uncomfortable night. Nice staff overall, but with all the many problems, I would not stay again at this very overpriced and poorly managed hotel.
the kindness of the personnel
It is in the middle of nowhere and hard to get to if one is not travelling by car. There is actually no bus that takes you to the hotel and it is quite a walk.
It was nicely situated, easy to get to once we figured out the directions. We loved the view of the alps. The beds were not comfortable, the springs were so close to the surface of the bed. There were only 2 outlets in the room. There were no amenities, we're used to coffee pots at that price, and a hair dryer. The TV was small and poorly situated, probably because of the small size of the room.
Kind staff. We didn't like the sheets and the towels et the hotel, they looked old and weren't comfortable.
dinner was excellent, the staff were wonderful, an enjoyable time breakfast was a little disappointing, perhaps we were too late down, but the croissants were superb
Nice location, convenient for Neuchatel Small television at a high level
The staff was very cooperative. We were running late, so we called ahead and explained our situation and they left the key out for us. The cost of the breakfast was high.
The hotel staff were helpful and very accommodating. The hotel itself is located about 15 mins outside of Neuchatel so it is very convenient to seeing the countryside and also for a city day trip. The breakfast was barely that. Breakfast was bread and cereal. Coffee was brought to the table. There was no yogurt or even fruit available. Even though the breakfast was included in the room charge, the bill reflected that the breakfast was 15CHF per person which it was definately not worth. If there were no breakfast and the room were less expensive, it would have been much more worth the price.
It was quiet, and very clean with good bed, important for resting well. Seemed to have good restaurant attached too. Friendly staff.
We visited the local ski slopes, went to chaux de fond on the train and spent time exploring Neuchatel - there is a two hour mapped walk around the town The hotel was excellent and the staff were very helpful. The hotel is a little off the beaten track and takes 15 minutes to walk to nearest bus stop - we didnt have a problem with it and there is a daily ski bus from the bus stop too. The staff picked us up and dropped us off with our cases.
I didn't like the meal I had at the hotel.
Staff were very friendly and helpful. The location, just outside Neuchatel was great. The breakfast was very ordinary, and not really worth the extra. Being in Switzerland, I sort of hoped for something like Bircher Meusli rather than Kellogs fun packs, but they did supply local cheese. The bread was good too.
the hotel itsself was really beautiful,a family run business at the beautiful village of hauterive!rooms,decoration and breakfast were all great!
nice breakfast in a nice room / charming village / very good gastronomic restaurant at the opposite of the hotel old styled bedroom, old bathroom
Hotel staff were very friendly and hospitable. The ceiling above the shower was very low. We needed to sit while taking a shower. not very prctical.
Did not like the location No service for meals and the breakfast was over priced for what they gave
great staff, very polite, charming location no hairdryer
Location of hotel quiet set in quaint square with restaurants & areas to walk. Very friendly relaxed service
Charming hotel, very friendly staff and well appointed rooms. As a solo traveller I appreciated such a small touch as having a book shelf in my room with books in many langauges to help pass my time. B/f was quite basic, by 9.45 all the cheese was gone. As it was an additional charge I felt there could have been more provided.
- small but very nicely decorated rooms - nice owners - nice breakfast - free parking available
The lake behind the hotel
feel welcome / location of the Hotel / free parking no international plug / no free WIFI / hotel is clean but need renovation
Friendliness of staff, free internet access, good food, welcome drink on the house. Noise from the street.
Very friendly staff at reception and restaurant, free possible parking and good breakfast included. In case of elder people taking a shower, they have to step into the bath.
Close to train station and lake, excellent breakfast, key also worked for front door, helpful staff, my window and curtain opened fine, quiet.
room was clean, breakfast was very nice, staff was friendly
Carpark just behind hotel; buffet breakfast; kettle in room. View onto a building site and noisy during daytime. No way of opening the window, therefore stuffy room.
The room was very spacious and comfortable. Rooms were slightly dated.
Air conditioning would improve the status of the hotel.
old interior and very noisy
Great location in walking distance from the train station. Our big room was decent looking and clean. Quiet (our room was to the back). Ridiculously expensive Internet and breakfast. Too many smoking rooms and no guarantee for a non-smoking room at booking time (not surprising in what seems to be the smoking capital of Switzerland).
Location Beds are too soft
The location was excellent. The hotel is across the street and within view of the train station. The main shopping district and historical attractions are on the same street as well. It is somewhat shabby; there is absolutely no attention to decor. It looks as if the owners bought the cheapest materials available and patched together a hotel. In a nutshell, the room was ugly. It did not look like the photos on the website - ha! Specifically, the glass walkway/bridge in the foyer had two broken panes. The carpet was stained and made of a rough-looking "industrial" material. Countertops were an aqua formica that did not match the cheap tile . The drapes were just hideous. This hotel would be a good candidate for "Extreme Makeover: Hotel Edition." Having said that, the room was clean and everything worked properly - I just wouldn't recommend this hotel to anyone needing a room for a special occasion or to entertain.
Staff was friendly and very helpful
It's really close to the railway station. Room is clean.
Excellent location: close to everything but no traffic noise
Location of hotel and friendly staff Very slow elevator and a lot of noise from street during a night
View over bahnhofplaz (sadly currently a construction site) and big bathroom (at least to those I've seen recently).
Very convenient for station and old city of Bern. good city hotel.
Great location for access to the train station and the Old town. The reception staff were always friendly and helpful, and the room was cleaned well each day, (although the duvet underneath the clean sheets was a bit nasty). The room walls seemed very thin, and you could hear people in the other rooms all the time. I had a room on the main street side, which was also quite loud at night. Absolutely no facilities, the bed was pretty bad, breakfast costs extra, and frankly for the money it costs per night, it should have been a lot better. Having said that I've stayed in several Bern hotels now, and whilst I love the city and Switzerland, it is always way overpriced for what you get - even when using the bookings.com discounts!
hotel staff is excellent, location is good: close to the historical part of the city, there was free underground parking during our stay no swimming pool
Staff friendly, bed comfortable
Great business hotel, right on the tram which in 10 min takes you into Bern, where you can connect to go anywhere in Switzerland. very clean and great staff. room carpet was stained, it is not in Bern city center, and there is nothing nearby for sight seeing, but these are easy to get over.
Excellent sized room, efficient check in, check out - very pleased Menu choice was not that great
The location was great! It is outside of the city, which was great to keep us out of traffic and the rush of tourism. However, the walk to the city was not far, and on the way, was spectacular views of the city from on top of a hill. Hotel was typical Novotel; no surprises there. Paid parking is a bit expensive, so we were glad we were able to park our car and leave it as a way to minimize parking charges.
Very comfortable room. Queensize bad was outstanding. It's a rare case for a hotel where wc and bath-room are separated. Moreover the latter contains both, a bath and a shower which is very convenient. The planning and furniture are also very nice. The staff is very nice as well. Private parking at good price is also an advantage. Good value for money. Not the center of the city of course, but the connection by tram is very convenient. Suggest they make some kind of guide sign to their parking as it is not very big and you have a chance to miss the entrance easily.
A clean place to sleep with a good shower. The TV system had only one English channel (CNN), though they advertised many more. The staff was unfriendly and could answer no questions (didn't know where movie theaters were, didn't know about the hotel's room service or restaurant hours, didn't know about the Internet connection, etc. etc.). The only food available was expensive and elaborate.
Great breakfast. Tram stop directly opposite hotel which takes you straight into city centre. Quiet rooms Room was very very hotel with no air-conditioning and window that only opened 10cm
Accomodatin standards, family friendly There is nothing not to like
Good location only 20 min walk to city center down a beautiful street overlooking the old city and river.
Good location in Bern Downtown.. Rooms are clean... The hotel is located in a nice area in downtown..
perfect location, friendly personnel, rooms are clean, free WiFi in rooms
It was centrally located. The hotel was not value for money. For the money we paid I would have expected better service and better accommodation.
Very central, could catch a bus from railway station, could walk everywhere while in the city No fridge, no lift, very basic
The location and the price Guests going to bed late and very noisy. It could have been a one-off but someone managed to open the door the door to my room after midnight giving me an almighty fright (I was asleep) although they apologised. Why did their key work???????
Very old room, bath room looks clean, but found cockrocahs on the wall and on the room table. WiFi did not work. Dust in the closet.
nice staff, nice atmosphere and the rooms were comfortable
Nice location in centre of Bern. Warm welcome, good room. The bar of the breakfast is not the best.
nice view breakfast
It was a very quiet room in a small town. We stayed in the seperate building in a double room with a shower. The rooms were very simple, it was nearly like staying in a cabin which was neat. It was easy to drive to surrounding cities during the day. Parking at the hotel was free and not a problem to find a space. The food in the restaurant was good but expensive (we ate there one night). The breakfast was good with a selection of the usual fare. The store in the lobby has some neat bio products. The bed was very hard. There also was no tv, which some in my party were dissapointed about.
Very confortable room, amazing place, good food, english speackers If I didnt have called to the hotel about 10:30 p.m from the road (Bern to Neuchatel) I probably would get lost. I arrived at 2 am. On the other hand, when I called, I find an well prepared man, who gave-me correct instructions.
Stunning scenery, comfortable rooms, quite good to have no television and bookshelves dotted around the place. Everybody read! The proximity of the farm was a big plus with the children. The beds are very low. When I enquired, re. my elderly mother possibly wanting to come, I was told it was possible to raise beds. Maybe this should be advertised in the rooms. One member of our party with 2 new hips really appreciated a raised bed the second and third nights.
Marvelous nature,eco houses and ecofood plus incredible views of mountains
A friendly, comfortable ambiance with a great view to the Neuchatel lake and the Alps. A very nice room with carefully chosen decoration and furnitures. A delicious buffet breakfast with home-made dishes, that was even served till 11am!
Restaurant is grossly overpriced; chf28 for a bowl of pasta with pesto? They have you over a barrel as the hotel is in the country. Hotel is overpriced for what it is.
I liked the design of the rooms very much, simple and peaceful. We found the food at dinner very bland.
Very nice hotel. They offer freshest food, and organic food, since they have their ranch and farm. Of course the food served in the hotel is a little bit expensive, but in Switzerland, all food are expensive, no matter where you go, compared with other European countries. Also, it is an excellent place if you travel with kids, they offer extra bed for kids if they found you travel with kids. My son really enjoy what he found in the ranch and farm, very close to the nature, good for him. Maybe the hotel want people stay with only for relaxation, so they do not have TV in the room. If they can offer WIFI or wireless, it could be better.
Location is fantastic. Food expensive and disappointing. Wrong meal provided, badly cooked. No hot water in suite. After complaints it was suggested we go across the car park to a vacant room and use the bathroom there. Some windows in room did not have curtains or shutters.
clean after renovation too small for a family of 4 people, no privacy in the bathroom
There was only 1 pillow and it was not comfortable enough for me...
The breakfast was good. Free Internet Staff was not very helpful.
nice staff; good information; quiet area (no street noise)
Wonderful hotel next to a tram stop that takes you downtown and to train station. Rooms were efficient and clean, staff was wonderful, and breakfast was great. Room did not have A/C and the windows open in an unusual way, so cooling the room down was hard. Not ususally an issue, but we were there when the weather warmed up.
Pleasant interior spaces. Breakfast buffet was good, not extensive choice but fresh. Noisy. We had requested a non-smoking room. At check-in we were not told that we'd been given a smoking room. It stank. We asked to be changed, Reception told us that though a non-smoking room was available, we had already had occupation of a room, and that no staff were on hand to check it if we vacated it !!!! It was too late in the day to seek alternative accommodation. There was no apology.
fast internet the hotel needs renovation: my room window did not close, very noisy.my shutters did not close
Friendly, helpful receptionists with good English. Quite near the old city and breakfast was good.
internet, the room, breakfest parkingplace
Poor mattress, poor bathroom facilities
Best value for money There is no parking at the hotel.You must pay the city parking which is 2 swiss francs/hour and you should go every 2 hours to put the coin in the parking machine.
Nice, modern rooms, decent restaurant. During early morning and evening hours there can be noise from small aircraft. I personally don't mind (I enjoy watching the activity) but others might. Not a problem at night, when flying is usually prohibited in Switzerland.
Great location for aviation freaks - unfriendly staff :(
Location and access - Clean - Staff
Modern, clean Hotel
The staff were very welcoming and helpful
clean room, low cost room was too hot but luckily not too much noise from road and airfield
It was one of the nicest hotels I have ever stayed at. Very lovely location, the staff very helpful and accommodating very clean, nothing I could change, it was just perfect.
Easy to find and good connection to the motorway. Comfortable and quite rooms, good breakfast and a restaurant in the hotel No airconditioning in the rooms. After 23:00 the reception is not staffed anymore
staff at the hotel was not very helpful when we had questions
the multi lenguaje the service and frenly atmosfera
The cogffe shop behind the reception : a gas chamber from the over numerous smokers.
Staff being helpful
Good Room. Value for money food. Convenient for both stations Church bells during night
large comfortable room
Handy location for walking about town and also close to other restaurants. No parking facilities. Only long term parking was at the station.
Nice location, pleasant people Very smokey. However rooms did not smell