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Everything, especially the staff. Rose, our waitress, was absolutely wonderful. We can't wait to go back! The beds were a little uncomfortable, but this wouldn't deter me from going there again.
For a a start, the name Balos Beach Hotel should not be applied to this hotel as it is located around 7 km from the famous beach (very misleading). No point of going there if you don't have a car. The road to the beach is a perilous dirt track on the cliff. The hotel did not offer food but it had a beautiful menu in the room. Breakfast which was not an option on Booking.com was offered to us for £7.00 after the lady said she had only toast. The nearest village Kaliviani is 1km away with 1 tavern and lots of dogs and the nearest supermarket 5km away. 3stars???? The owner did not want to refund us the last night as we wanted to leave one day earlier, saying Booking.com would not allow it in their contract. It's a no go for me..
I liked its position, the view from the balcony The kitchen was scarcely equipped; at a rate of more than 80 euros per night one expects to be shown the room, to be explained how things work, etc.. but they simply took us to the room and bye; the fridge was disconnected when we arrived; they offered a free wifi access to customers with a laptop but there was no pc available to the public, which is strange since nowadays all hotels provide this service
greek hotels are not normally as comfortable in the islands as the libyan princess. I enjoyed the comfort the thing there could have been were maybe a couple of computers which could be paid for by the hour or half hour
Nice hotel,great swimmingpool! breakfast ok, but a same that the fruits came out a can,crete has wonderfull fresh fruits.
Courtesy of the staff and strategic location near the main beashes of the west coast of crete (Balos, Falasarna...). Very relaxing environment and typical greek style.
Breakfast: tasty, yummy & unique; not to be missed. Room: quite traditional. Restaurant: well maintained & aesthetically furnished. Good value for money. Location: great for visting Balos lagoon, Falasarna & the rest of W.Crete. Bathroom: needs improvement; water leaked during our stay. TV: old & v.few channels. Food@lunch/dinner: just ok; not great. Bar on location wasn't open.
The location is great, with a big terrace with sea view. The Hotel is also a restaurant conduced by Eftihia, with excellent food (don't miss "Goat with Honey" and "Meat Balls"). The breakfast was one of the best we've ever done (ask for "Kaliviani Breakfast", with delicious yogurt with honey, fruits, and other things). All the staff was incredible kind, specially Giannis who helped us with the strike gasoline problem. During our 4 nights, room was cleaned just one day and towels were not changed. If you are a couple, mind that they have only twin beds, that cannot be united without a gap in the middle. In any case, these problems were very little things compared to all the other positive things.
Good position, easy way to reach Balos e Falasarna. Great confort and food. Quality/price ok.
The location was superb in an unspoilt Cretan village. It was also close to the historic site of Falasarna, which was well worth a visit. Room was spacious with a pleasant balcony offering distant sea views. Bathroom needs refurbishing. Water was cold, as weather was not sunny and warm enough for solar heating, but hotel should make alternative heating arrangments.
The newly renovated bathrooms were great and made the 70s era decor of the main room all the more charming. The staff were incredibly friendly, and the bakery 2 blocks away was fantastic - Go there!!
Good location for beach and waterfront tavernas. Friendly staff and great little pool. Nice relaxed atmosphere.
The courtesy of the satff, nice view on the pool in the inside garden; good breakfast. very clean room and great bathroom The location is easy to find on the main road, but a bit far form the seaside and center of kissamos
The staff service was excellent
We will always stay at the Kissamos Hotel when visiting Kastelli Kissamou. It's elegant without being pretentious and is run by two charming brothers. It's situated in the main street of this very nice ordinary Greek working town - not too touristy, which suits us fine - but it's only a short walk to the sea and it has a nice swimming pool. Excellent and reasonably priced. Absolutely nothing.
Good staff. Quiet and well-heated.Everything is within walking distance. A bit too pricy for a stay during February in a Cretan hotel in a small town.
Great hotel in excellent location. Very friendly staff helped us organise an excursion to the nearby Balos lagoon. Room clean and tidy. Superb bar and pool facilities. 5-10 mins walk into Kissamos town centre and beach.
It was very handy for a late-night arrival by ferry- quite close to the port. Its also not far to walk to the bus station. Very nice atmosphere and pool area. Very helpful and freindly staff. spotlessly clean, largish bathroom. the only point I can fault it on is not accepting credit cards
Hotel was so clean and smart we thought it was brand new. In fact it is 30+ years old! Family were friendly, polite, spoke good English and clearly worked very hard. Not really, but I think grandad (a lovely man) should probably now hand over all reception work to the next generation and enjoy his retirement.
We had a nice time in this hotel. The reception was verry friendly.
Friendly staff. location was pretty good
Serviceminded staff, they will tell you all you need, where to eat something special, how to travel easy and cheap on land or sea, and take a phone or send a mail for you if needed.
Great value for the price
Pleasant position, nice rooms Orange juice to be paid as an extra for breakfast
Fantastic! Really friendly, clean and helpfull !!! Is a great family hotel. The beachs are only at 5 minutes by walk. Fantastico, Pulito, personale cordiale e servizievole. la spiaggia a solo 5 minuti di camminata. Un bellissimo albergo Nothing
the very nice ambiente and the beautiful garden, nice staff, located near to the center of the village and the beach, very quite the water was not always (normal day time) warm
I liked the location. Very close to beach and town centre. I liked the facilities (breakfast, wifi, lounge, clean rooms, air-condition). No comments to make! All really satisfactory.
The rooms have been recently renovated, they are large and the washroom is confortable and relatively modern. We had a top-floor room with balcony, which we liked very much.
A typically Greek small hotel. The staff were particularly friendly and helpful. Built at the far end of town, near to the harbour, it is unfortunate that the hotel rooms enjoy only a restricted sea view. The distance is not a real issue - only a short walk to the bars and restaurants