The deluxe double is special. We thoght we are going to need an extra bed for a family of 3 yound children but it turns out the room is spacious and the double beds are able to take of us!
I like the hotel environment, and the location excellent It will be better if the hotel can give wi fi facility
The room is in clean and good condition. I love all the towels which are clean and pure white in color. The way up to the car park makes me feel dizzy and also lack of car park.
No particular item. But, overall stay not so bad, quite comfortable. staffs are freindly & warming. this is my second time stay in this hotel, one thing is why hotel guest not given complimentary car parking? this is not the money issue, is just the way to welcome guest to stay at this hotel. pls consider about this issue. tx
Comfortable and clean bed Staff was unprofessional. Staff told me that they had ran out of rooms althought i had already booked them. I was made to wait more than an hour. I had to ask to speak tothe manager before my room was finally allocated.
Well located, excellent size rooms and Bathroom. The breakfast was an experience as was the dinner.
The city view is very good. The room is really clean No Disney Channel,Nick,Cartoon Network on tv !
Good value for money, good club floor with drinks & food Speed of check-in slow. Too many behind check-in desk doing other stuff and ignoring waiting people quing up for check-in.
location Service is slow, the hotel is very old, although 5 star, the upkeep is bad
i like hotel room design and the comfort of the room, no spa service available
The villa was nice and clean, most likely is was newly set-up I guess. Some of the staffs are friendly and nice, but some not, specially on the second day of my stay, . The receptionist Ms Sophia that do my check-in was so "blur", keep asking the same question yet do the wrong thing. I told her specificly that I will pay cash for the two days stay, she still ask for my credit card to verify. I told her specificly that do not charge to my card, and yet she did, and void the transaction thereafter, resulted the bank have to hold my money because of that. I strongly urge reader to watch-out what there do to your card after you hand them. Even I told her in the language that she undertand, which is Malay, and yet she did the wrong thing, I can't imagine if you use other language what will happen. Basically the stay was nice and enjoyable beside all this small hiccap here and there. The breakfast was nice.
clean and comfortable room none
Save budget Dont have breakfast.
Rooms are clean and the basic necessity provided is satisfactory There seems to be some insects on bed that bite
Quite new, very clean, parking just in front of hotel, location is ok to go and explore the city The pillow were hard like rock ! There is a noisy hotel just beside the hotel, however it didn't disturb much in our case as we were very tired.
I would like to thanks the hotel manager, Mr. James for offering to upgrade a 4-single bed family room to us and we really enjoy our stays for that night.We highly recommend to family of four should they decide to stay in Melaka.
the hotel room layout and it location. breakfast.
The location is very good.. The pool is great for kids.
i like the nature environment in the middle of the the hotel, like you stay in the garden
Location is good as its just a walk away to shopping centre. Dont like ants inside the hotel room.
*Overall accommodations and location has good value *seems to cater to large groups so you gets swings in the population of guests *Keeps facility in good shape for age of facility *Staff at front desk were very helpful *crossing the street to the tourist/eating/social events is a big challenge or you need to be part of group or taxi *it is a larger facility so guest accommodations can be quite spread out and longer walk
1)when i check in the room still not been clean by room sevice. 2) the telephone out of order.
I like the swimming facilities bcos have life guard to take care. I like the bfast n also. The only thing is the mahjong tables is very dusty.
To change toilet bowl
It is very close to many places of interest like the fort n jonker walk. Room air-conditioning was not up to standard. Had to change rooms at 2am in the morning. Water was greenish colour when we filled the tub.
I stayed twice more than 10 years ago and find that the hotel location is convenient as it is near to the malls. The hotel condition was much better back then. Poor maintenance of swimming pool, limited wifi connection and poor bathroom condition. The unit I stayed looked a bit run down. The living room aircon was not functioning as we checked in. Could be inproved if proper maintenance is done.
Please write at least 15 words
Food and bar service was very good. I thought pillows on the bed were a bit too firm -- too stiff for my neck.
The lobby in term of design & color. The room in term of design & cleanliness. Location.
The staff at the majestic were wonderful, very welcoming and looked after our every need.
The spa therapists were well-trained and obviously knew what they were doing, unlike many ofther hotel spas passing off poorly trained staff as professional masseurs. Facility well-appointed and service was impeccable. The high tea was disappointing - there was nothing Peranakan about the food as advertised in the brochure. Service was excellent though and the selection of teas fantastic. Dinner at the restaurant was a disappointment too - again, it was not the promised fine-dining Peranakan fare. It tried to do fancy fusion but it was utter confusion - my grilled tiger prawns were doused in a spiced orange sauce & sat on top of overcooked spagetti in a ultra creamy green sauce - they did not go together well and looked worse than it sounds. Portions were large but the food was not as authentic as hoped. Service was however excellent.
The hotel was quiet, the staff were extremely courteous and helpful, and the food was exellent. The complimentary internet, important for a business traveller, was connected immediately and without any fuss. No comments
The room with the open bath concept, the comfortable bed with the price that we paid.. we would expect at least more toiletries..... the minimum ... toothbrush/toothpaste, a simple comb, some stationery, .... and we booked 2 rooms via internet, we called the service centre to ensure that we had adjoining rooms... and when we checked in..... only one room was confirmed!!!!!!!!!!!!!!!!!
Excellent service staff, set in old world charm coupled with modern facilities convenience. Too short.
All hotel staffs act very politely & well mannered Next to hospital - under comfortable
Nice hotel near the river, and not too far from the historic places. Very nice rooms. Fantastic piano music in the restaurant in the evening. The pool is very small. Some of the staff in the reseption is somewhat fulsome.
The staff were very polite and helpful which always makes it easier to enjoy new places. The rooms were of a high standard spacious and bright. All in all a very pleasant experience.
Attractions are all around the Hotel vicinity
I love the quietness and clealiness of the place and the room. Nothing which I was unhappy about. Was a pleasant and nice experience.
Near to eating outlets and shopping malls No free wifi. We would prefers free internet in the room. I have check others hotel , most give free internet access. I am going to book other hotels if I come again to Melaka
It is conveniently located to stores and eating places if you like the local 'Nyonya' food. Besides providing shampoo, the hotel, being a five star one, should also provide hair conditioner, which it does not. In terms of the TV facilities, I noticed that there was no good movie channel like HBO - showing more prime movies. Lastly, was quite disappointed that there was no (Gideons) Bible provided.
The effectiveness of the staff in doing ur check in-out. Please write at least 15 words
bus stop for transfer to Singapore is on THIS hotel's parking ! Excellent swimming pool.
location at city centre & convinience none
The hotel is good value, and there is free wi-fi. The room was basic, but clean and there is satellite tv (but only a very few channels). A simple buffet breakfast was included in the rate - the quality was quite OK and better than a lot of other budget hotels.
Room is simple & clean. Recommend for short trip.. Room wall need to re-paint & bathroom curtain need to change.
Ample parking space and relatively quiet environment at the hotel surrounding. The location maps do not reflect its actual locality.
Clean and tidy. Small room.
Both room and bathroom are adequate in size and furnishings, for the price. Breakfast was marginal. Room had no window, which is pretty confusing when getting up in the morning, especially if you are still between time zones. But I think this was indicated in room description.
Staff was very friendly and helpfull.
the location is bad and not worth to stay
The hotel very bad, room is small, less parking area, poor parking area, dangerous parking area, service is bad also.
the location. The hotel bed sheet, the colour too dark and the toilet is a bit dark, especially the bath tub and shower area.
Only good thing they gave me hair-dryer within 5 mins. I ordered 2 beds but only 1 kingsize. Old and tornout hotels. Car park lot not enough. Shower head is broken. Fridge is not cold. Safe box is not working.
Regretted Very poor service even they could not provide an extra towel or free mineral water
Extremely comfortable and excellent location for seeing the city.
The staff are very helpful & courteous. I like the river view especially where I can see the tower. Room is clean & comfortable. The aircond control does not have on/off & speed control. The plug points are wrongly placed for usage of electric kettle etc.. Windows are not well insulated as the sound of music can still be heard late at night.
room is big enough for big family, and the condition is good, and it is valuable for money
Like to try different service hotel in Malacca Cupboard for clothes should have the door . Provide refrigarator much better.
The rooms are big which is comfortable for my big family. Room is clean and apartment have children's pool. Breakfast was also included and free for small children. There was a mistake during check-in. Date was wrong (but luckily room available) and I was almost charged more when the front desk calculated the tax rate wrongly. But it was all corrected, but I do wish the front desk to be more careful with the numbers (date & price).
very clean it will be best if the floor is carpeted
In general, it is a Hotel of convenience .Locality is good .