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Friendliness of staff and helpfulness of staff. They were responsive to our needs. Close to bus stop where many trips could start from.
Nice and clean hotel.Very good breakfast.
Nice hotel in an old-fashioned building. Very good breakfast.
In morning good breakfast in evening good dinner and sauna
Staff was very friendly and helpful. The hotel building was very old. My understanding of refurbishment is smth more than some new furniture. Bathrooms very old.
The hotel is located in a very nice place. It is very quite. The lake is very close to it where you can have a ship trip. The personal is good and react for the criticism (see below) normally. The breakfast was good and kitchen in the evening was also not bad. The sport facilities also look good but stay were unused by people during our stay. The overall impression is very-very average if one does not take into account nature.In particular: 1.There is a church in 50 M. So if you like to sleep after 8 A.m you can forget. 2. The room is very small (18 sq. meters in total). That means the living space is nearly half of it. There is no difference between comfort and standard rooms. The wood view is also partially fake. 3. The WiFi is not free in contrast to what is stated. 4. They do not accept credit cards. Only ec (electronic cash) or cash. The nearest cash machine is in 10-15 km distance. 5 .To rent a bike you have to inquire 2 days in advance. Not applicable for weekend journey. 6. 90% of the personal don't speak English at all. Initial knowledge of German is needed.
the size of the room the bed was a bit worn
The enviroment and the services was good. A little bit of maintenance could make the experience more positive.
The location was quiet and relaxing. The breakfast and room were good. Communication was difficult on occasion. The staff spoke very little English and my German is limited
Very pleasant and helpful people. Food excellant. Room cleaned every day.
The hotel room was neat and clean and exactly what we needed for a one night stay over. The hotel staff were also accommodating.
The quite and the surroundings. No meals offered besides breakfast.
The surrounding area is very pretty and we enjoyed the fact that our dog was very welcome too. Great breakfast for such a small hotel.
nice, comfortable and clean hotel, with a very beautiful natural view outside
Amazingly helpful staff Beautiful location
Excellent staff with personal involvment, excellent food, quitet, good wifi coverage, located in a charming old mining village in the Harz mountains. Less than 1 hour from CeBIT, it is definatly worth the commute. It is located at 600M height, so winter sports are all around. Brockenberg is 10 minuts away.
Owners were very nice people The swimming pool is closed and will never be opened again. Booking as well as the hotel website suggest that it will be opened again. Which is not true and therefore a bit deceptive.
The service, and the attention to the guests. We chose a daily commute from CeBit (130 km x 2) to stay here, rather than stay at some impersonal inn near Hannover. And no hidden extras for WiFi etc; but do take your laptop downstairs and enjoy a cup of tea. The scenery is also magnificent. We took a day off to see the Harz while driving home. Such family hotels still exist, despite the chains.
Cosy, well situated and comfortable. Ideal for active people.