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Great facilities for families with children. Beautiful private beach and enclosed lagoon. Restaurants are close by.
Location, cabana service, gym. One server at chuck's and Oscar at longboards Very difficult to get housekeeping, poor communication with resort operator and pressure to be out exactly at the checkout time.
The environment is awesome. Love love love it. Location is the best. Staff are very friendly. Worth the money.
Friendly and helpful staff. Great facilities. Nice rooms and views. Quiet and relaxing area of the island. Just a nitpick, but the tv was a little dim. Made it hard too see movies (since they had on site DVD rental)
Nice lagoon beach Most pools shaded
We originally looked at staying at the Disney hotel but we're able to get a much better deal using Marriott points here. We were glad we did as we actually preferred the setting of this hotel. It is on its own lagoon just like Disney and had multiple pools for the kids that seemed just as fun. We liked how the grounds felt much more open to the beach vs. Disney where you could barely tell you were on the beach from the pools and restaurants. We were able to watch whales breaching right from the pool bar while the kids swam. You are an easy stroll along a paved boardwalk from Disney so can still visit the hotel and restaurants there. The daily list of activities with something almost every hour is a lot of fun. There are free DVD rentals in multiple places around the grounds. Our unit had 2 separate bedrooms as well as living room and kitchen. Lots of space for large or extended family. View from our room wasn't great. Could see a Marina somewhat, but mostly looked over parking garage. Hotel is maintained well, but definitely starting to get dated in the rooms. This isn't a huge deal as all the common areas are updated and we didn't spend much time in the room but this is one area where I think Disney would have an edge.
The convenience of having a good amount of things on-site was pleasant, even if my wallet disagrees. The staff was pleasant, and the amenities/property were clean & well maintained. There are a good number of activities onsite, so you are never bored. I did not like the high prices of the restaurants around the property. Also, the distance to the town for alternative restaurants/grocery stores wasa minimum if 3 miles, which required either a car or a shuttle, both of which required additional spending. For the large amount of money the resort charges for almost everything, the least they could do is provide a shuttle to the town of Kapolei. The high price if convenience left my wallet feeling fleeced.