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Location, shuttle service, cleanliness Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.
Room was a typical airport airport. We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.
Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.
cleanliness and quiet setting room was too small
Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one. No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...
convenience. excellent transportation to and from airport wifi never worked in my room
The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient. The wifi was awful- neither of us were able to connect at all using the free wifi.
I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.
The shower, bed and pillows were nice. Is all we liked. Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.
Clean rooms, friendly staff, modern decor
The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again! I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.
The rooms were well-designed, bright, and clean. The free internet is nice, although it is slow. The airport shuttle is convenient. The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.
the ease of connecting to trains fior busines and shopping.nothing nothing.
Best location Tv channels were not working properly. Tv experience was below averag. Bathroom sink faucet was leaking
This is the perfect place if you are flying in or out of Frankfurt. I would highly recommend to anyone.
Bed comfort Room layout Free water bottles Robe+Slippers Restaurant was excellent In-room WiFi not working No Free WiFi everywhere (Lobby yes)
The rooms smelled like people have smoked.
Never leaving the building to go from the train station to the hotel, then to the airport terminal the next morning was incredibly convenient. The window curtains did not close fully at each end of the window, which allowed some light into the room at night. The bathroom floor had a blunt edge of raised stone-like flooring material at the threshold. I had to fold a towel several times and lay it over the threshold in order not to catch my toe and stub it or trip. Poor design!
Access to and from ICE train great.Clean and spacious, luxurious. Restaurant prices on high side. Breakfast not included in room price
this is a hotel for business travellers who need to be at the airport. and yet, what business traveller does not need internet? the extortionate price of 19 euros gets you horrible, lagging, interrupted, unreliable and slow internet access from your room, and the free wifi in the lobby does not make up for this extortion. when you pay over 200 for the small room already, internet should be included
The rooms were nice and modern, very convenient location. Breakfast is not included and when I was asked if I wanted the breakfast package, the front desk failed to mention it was 25 euro per person before asking to swipe my card. This hotel should never even think of charging 50 euro for what is included at 99 percent of hotels. Their food prices in the restaurants were also absurd across the board. Nice hotel but felt like I was being squeezed for every nickel and dime possible. Expected more than this.
Nice location, beautiful room, very quiet for airport.
Quiet Clean Location directly at the airport
Location and facilities. Nice and comfortable room Price is to high for what the hotel offers but the location is top...
We chose this facility for ease to all transportation.
Location Unairconditioned breezeways/hallways.
Location to airport Pricey
Attached to terminal 1. Easy, covered walk to the airport in the AM. Difficult to locate initially. I knew it was essentially in the train station, and it still took us about 20 minutes to find it. Essentially no signs (about hotels) in the train station. We finally took an elevator up (thinking it couldn't be down), then we found signage. Easy after that.
This is an airport hotel, and it carries out that function well. The location is obviously great (directly on top of the train station, a comfortable indoor walk away from the terminal). Some earlier reviews suggested that there was a charge for wifi usage; this seems to have changed as the Wifi I used was not only free but stable and decently fast. Nothing reeaally bothered me, but it fosters the typical fear of breathing on the wrong thing for fear you'll be charged for it. They charge a 50-euro fee at check in to cover "incidental expenses" – uh-oh.
Very good hotel in overall, good bathroom, amazing people from front desk, good security for the elevators. Poor information on how to get through it from the airport, confusing AC adjustment, below average bed, could be cheaper. Missing more worldwide channels. Could have more food / drink options close. Would be nice to have flight information available at the lobby at least.
Breakfast was very expensive.
Best location near airport. Very nice, very friendly staff. Nothing
Excellent check-in, fast and efficient. The room is super clean. Nice firm beds that we like. Internet is included. Nothing, all went smoothly
Very closes to airport within walking distance and little cafe to pick up some food if nessary Check in time at 2 pm a little late, rude desk staff member.
It was close to the Airport. shuttle bus service available. Staff are very helpful.
Great for a few nights. The rooms are clean and quite. Snacks and drinks are avalivble through the night. Just a hop, skip and a jump to the Airport.
Most everything Nearly nothing but if there is complementary water in the room
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
An absolute gem. Make sure you stay there. Nothing
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
I feel that i am in my country It need to renew
From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
well restored, older hotel parking was difficult, but that seems to be a common issue in the european cities
Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg). Everything. Great location, great staff and nice rooms. Highly recommend.
Good service at arrival and with the checkin to the flight. Nice room. Dinner and breakfast excellent. Difficult to shop in this district.
general atmosphere nothing
Loved the Hotel. Front Desk was fantastic. They upgraded our room when they couldnt find a twin room for us. Very nice breakfast with lots of choices.I will stay there again!
the location,services, welcoming,location, friendly the restaurante of the hotel called Oscar, food wasnot that good, the atmosphere of the restaurante below the emageof thehotel, but thier waters served kindly.
The reception at the hotel was very friendly and helpful, although what was meant to be an upgrade because I had stayed there many times before turned out to be a room for the handicapped! The hotel is impeccably maintained and very well-equipped. I am always impressed at how friendly and efficient the staff are; Bravo to them and the managers behind their training!
I had a sudden problem with personal transportation, and CARL, the concierge, took care of this problem right away.
*great location , very friendly staff ,excellent service
The french restaurant, we asked to have a healthy, without animal fat dinner and we got it, it was great. We got a room, which was not made (still not cleaned).
Great location. Great bed and linens French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity
Liked the high quality of service and the very comfortable room Very much set up for the business person on expenses very expensive breakfasts for example
Excellent Location in Frankfurt which is near Hauptwache. I could go shopping and take things back to hotel easily and continue shopping again. The nice room and nice view. I have the sickness and hotel staff are willing to help and send me to hospital. Next time I will stay in this hotel again.
Hotel location. Bath and living rooms interior finish, furniture conditions and quality.
The Breakfast was nice.The staff were good .
Location,quitness ,staff,room,total lobby environment +elevators. definitelly amenities in the bathroom which are poor comparing to the total style and the reputation of the hotel.
reception excellent service I have agreed for qiuck check out, but now I dont have the final bill. If you can send me by e-mail&
Quiet Hotel - Minibar attendant entered room without knocking- when he found I was eating my lunch he did not excuse himself he just continued to open the ninibar and access and refill the items. Very inconsiderate! The chambre maid did not understand English therefore could not understand my instructions. The price of the breakfast of Eur29 is very high for a buffet breakfast - the same price as the room service breakfast. the equivalent to USD35+ for a simple breakfast is extremely high.
The staff were friendly and the location was excellent. Service was a bit slow at the breakfast buffet.
The location is excellent. I have booked a executive floor room and got instad a normal double bed room on the 10th floor. One the lower floor there was refurbishment goining on. There was a loud noise so we could not stay in the room. We paid a lot of money for a room that was not usable, because we had to work outside in a cafe. Only by night the noise stopped.
Male front desk staff.
Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.
Very nice hotel and Frankfurt was great. Wireless Internet was slow within the hotel.
Close to metro and shops The room did not have a bath
Very good location, really great room and bed. Breakfast was really good.
Beautiful rooms with a great view.
Resturant,Service,Room small reseption
Great location, 5 minute walk to the shopping area and 10 minute walk to the heart of the Christmas markets. Staff very helpful and accomodating. Breakfast was included in our booking and this made it very good value. We also had free movies included in our stay and free wi-fi. The paternoster lift was a good experience. Lovely, comfortable, spacious, superior room. No complaints, great experience.
4 meters hight сeiling, transparent shower cabin inside the room, nice viev from the window, spacious room - these all tune a to a good mood!
A good business hotel in the centre of the city
The location was nice. And the glass shower... Was awesome! The food was okay if you like to eat nothing! Luckily there was a subway down the street! Also I got the Deluxe weekend package...and they never served the champane on arrival...
Spectacular view on the frankfurter Skyline from the terrace restaurant and bar No direct access to the hotel doorstep for cabs or cars: you have to carry your load from the parking or the square in front of the hotel; breakfast is poor and the part of the restaurant devoted to breakfast tables carries heavy reminiscences of fryin oil still in the morning...
great room and seervice great breakfast buffett need and interior roonm street noise too loud
Girl on reception who gave excellent service and help with our booking could not remember her name, also the beds were very comfortable. Disapointed because the television service in english was not working and we had to visit cinema instead.
Convenience for the Messe (exhibition centre)
Breathtaking view from the upper floors (hotel accupies 26-43 floors of the tower); generouus breakfast
Location opposite Trade Fair complex. Friendly helpful staff. Pleasant atmosphere. Great view from 27th floor. Breakfast at Euros 27 per head is very expensive.
Very friendly staff and good room allocation though I booked a holiday "package" If you provide water in your standard rooms, are you sure you want to charge for it? (Especially, if the price from the hotel shop downstairs is cheaper.)
Excellent facility, friendly and accommodating staff, excellent services.
Everything! Room Service food was excellent too. Not applicable
I enjoyed the hotel very much. The two restaurants location in the lobby of the hotel were excellent. This was the first time staying at a Marriott hotel. I felt that the guests of the hotel should be entitled for free parking because of the high price of the rooms. This is not true. If you have a car either you park it on the street or in their garage where you pay a high fee.
Reservation employees was so friendly. the Minibar is not working , the iron was not working, cleaning the room was not good.
Room - quite spacious and nice Lounge-if you have access to the lounge then you have a nice served with different menu every hours and pretty decent for kind of full meal. Parking-pretty expensive 32euro per night and not for in n out, hourly about 3.5euro. Elevator-very old and very slow; the sensor sometime doesn't work and got hit once. Payment-if you're using card from US, they automatically carge it to USD with mark up 3%.
Clean rooms , good location Overpriced Doesn't even have umbrellas for guests
The convenience to the Frankfurt Book Fair; the convenience to the center of town; and the helpfulness of the staff. The televisions need to be upgraded as do the carpets in the room.
the standard of services and hospitality not at all
good location, I like big hotels breakfest prices and quality, it's not for 5 star hotel level.
We were in a large group and we were individually attended to swiftly and courteously. Our room was well prepared and comfortable. A big positive was that we did not have porters bothering us to take our luggage when we were more than capable of carrying it ourselves. It would be good to have an a la carte menu for breakfast as it is expensive if you only want a light meal.
Rooms v comfortable but a bit too warm Breakfast very expensive - no options just set 29 euro
Rooms are comfortable. Modern hotel in a good city location for the Xmas market. Bathroom a little small for an expensive hotel. Bar prices are very high. Breakfast prices also very high 29Euro per person. We ordered room service for breakfast - croissant x 2, jam etc and coffee for 15 euro, the croissants were mini croissants - so again thought this was very expensive for not much.
the way for helping you for the best. this hotel you fell you are in your home evry think was good.
room comfort breakfast is tooooo expensive.most people don't have breakfast at the hotel especially if you have a big family. hotel can make more money if breakfast was more affordable.
Convenient and efficient. Expensive breakfast, so room service options were better
the rooms did not have high speed internet connectivity. very surprising for a business hotel. the hotel consisted of 2 towers across the street from each other - the one across the street had inferior amenities
location was very good , staff service and reply to request was polite and efficient , I will be happy to return . during the fairs prices are too high
Clean room, nice breakfast.
in my case the best was few steps from the railway station. i travelled a lot during my stay at frankfurt the breakfast could includ more dishes
Convenient location, cleanliness
Quality of rooms - was very good The only thing we could criticise (and it is being picky) is that the frosted glass bathroom wall was annoying, as it lit up the whole room during middle of the night toilet excursions
not flexable to change reservations rseservation managment
The room was neat, and the price was great. Also, the room size was good. I wished if there were more english channels beside CNN and BBC.
Location and quality 2nd. night we had water leakage from the ceiling of the bathroom, 3rd night we had no water wahtsoever - no refund was offered except free breakfast.
very convenient location (close to the fair and close to the main station); at the same time my room was very quiet, no noise at all; excellent room, large bathroom with shower and bath tab; nice bed, pillows, blankets - everything! and free wireless internet in the room, easy to handle; hotel staff very helpful, polite, many thanks! few international TV channels and a little bit better breakfast (with better selection of hot meals) would make this hotel perfect; but with laptop, dvd films and internet I did not feel any inconvenience about TV
I did not like it The staff, the treatment . I paid for room with AC and the AC was not working. I've requested the reception to fix the AC Iwhen I eft in the morning, unfortunately I came at 19:00 and they haven't fix the AC, then after several tries with the hotel staff they send a technician to fix it, yet the AC it's not cooling and then I went by myself to the reception and asked them either to fix it or change the room with a good AC. Believe it or not he told me I can't do any thing for u and he was so careless, I started loss my temper and after a lot of discussions and shouting he said I don't have room similar to your room and I'll give u a smaller room (down grade) without any apology or compliments mean while they did not pay back to me the difference I.e. they are not honest . I don't recommend any one go to this hotel and you can contact me at any time if any one need further clarification .... Thanks
I stayed in the executive room and enjoyed the services available at the executive lounge . The executive staff were very courteous.The reception staff were very professional and helpful. At the moment cannot think of anything .
everything you would expect from this quality of hotel Having a room facing the front road to much traffic noise
nice pool, comfortable meeting rooms
Location musty smell in rooms
The hotel's main areas are beautiful, and the room was quite nice, Prices for food and beverages were outrageous. High-speed internet access was not offered in my room type.
We liked almost everything specifically the staff Prices of food and drinks
Wonderful location for whatever you like to do. very friendly staff.. :) If it only be a bit cheaper ;)
Service Small breakfast buffet for the price
Location is very good for shopping. Renovation being done in the middle of the lobby and right outside.
Moving to the NH Frankfurt City Hotel Inability to fix internet, missed phone messages, no dial tone on room phone. Not a Starwood experience.
Design and location
The highlight of this fine hotel has got to be the view! For the lack of a better word: it's perfect! Furnishings could be better. Old school tv / radio but that would only matter if you actually pay attention to such things.
Nice location. Gives an excellent view of the Frankfurt Skyline.
location, quality of accomodation
We had wonderfull view and well furnished, comfortable room. Excellent highlight after long-haul flight to Frankfurt.
We have a room at twenty nineth floor with wide windows. there is a imagine view to the city at the day and at the night
Central location. Great view. The staff kept hounding me for my "voucher." I explained that I booked through Kayak and there was no voucher. I showed them my receipt, emailed them the receipt twice and printed the receipt out and gave it to Laura on the second night of the stay. Then, when I check out, they ask me for the voucher again! I get back to the U.S. and get an email from them...wanting the voucher. I expect that they'll charge me twice for the room and I'll have to do a charge back through my credit card. The beds are not fit for human consumption. P.S. a "double" room does not mean two beds - it means that you get a room that does not have the toilet and shower completely open!? They charged us 40 euro/night for a roll-away.
The hotel is great; comfortable and clean... ...but reception staff is not friendly enough and no help for carrying the baggages. It is a nightmare when you checkout with your baggages.
The rooms were tastefully decorated and very spacious and comfortable. The syline views were wonderful especially at night and the children loved the lifts! We had two fairly young children but were told the hotel could only add one single bed in addition to the double. Considering the amount of furniture in the room the writing desk space could easily have been removed and made way for another single. We had to take an inflatable for our second child which was OK but perhaps could have been avoided.
I enjoyed the feeling of security and the convient location. I would have like a clock in the room
View of city very expensive phone calls
Beautiful room and facilities with a spa and restaurant. Located close to train station and the downtown area of shopping and touring.
parking, cleanliness, good restaurant no pool inside the hotel
The location is excellent and the staff were all very friendly. The breakfast was delicious and the room to an excellent standard!
very nice hotel, nice surrounding, just at ease
Location, facilities Not really a five star hotel; more like 4 star
The room are wonderful and very big
The professionalism of the management and staff and the friendly approach to expatriates. Convenient location Difficult to criticise your performance
As a regular visitor on business by myself , I have a preference for Steigenberger. Always excellent service and friendly staff. This time I was with family for combined holiday/business trip and also for family it is a great hotel. Although no real kids facilities, the staff is very observant to a kid's needs by providing colouring books and pencils for dinner and lunch. The food was OK, but not so special. Steigenberger at Frankfurt Airport has a much better restaurant. Waiting for your drinks in the bar takes a little long as bar is not always occupied by staff.
the location on the Zail street No Parking
The excellent location, nice and comfort rooms for a good price and good hotel restaurant
Except for no breakfast and flat pillows, all well is good: location, room size, et al. The pillows! What si with the pillows in Germant? Might as well not have them. Need some stiffer pillows, please.
I liked location of NH Frankfurt City. I didn`t like cleanliness.
The location of the hotel. The tea/coffee making facilities in the room was not maintained.
speedy action by employees Japanese breakfast: 1."natoo" is not needed because it can be very peculiar and ugly food for western people. Check the usage of natoo. 2. It is better to keep enough space on the table of Japanese food for putting tray when takes soup or cooked rice into each cup.Check actual movement of taking foods from the table.
everything was clean, the room is very good. Hotel staff are very safe. The working in the reception were very kind and helpful. there is nobody to take the luggage, i had to take the trolley by my self to carry the luggage to my room. I ordered extra towels and they didn't bring i had to call them 3 times and they still didn't bring them.
Location TV is old and should be changed to plasma or LCD
Excellent location, rooms are very clean, staff are nice and very accommodating. Buffet breakfast is just great! Nice bathrooms. Me and my wife are very satisfied Lobby is a bit small and its ceiling is very low for a hotel lobby.
The staff upgrade our room to Duluxe room as a gift of our honeyroom trip.
Quiet, staff spoke english, near the train station.
The spa was the real highlight and was exceptional. The restaurant was also first class. Staff were very friendly and I found the location was ideal (between the IAA site and the city centre). Would recommend and stay there again during the next motorshow in 2011. The room (although well designed and very clean) was on the small side and felt a little cramped, particularly in the bathroom.
Poor lighting which could not be adjusted- almost impossible to shave or apply make up in the dark. Poor room layout for two sharing-no privacy for toilet. Poor wardrobe space. Internet facilities inadequate for business.
Excellent Location, comfort, modern design and helpful staff Price, expensive...
Superlative! Top hotel with top service and beautiful design. Standard rooms are cut same way rooms in other hotels are but with great design. To get in real touch with what hotel roomers is, better book a Select or even a Deluxe room. Valet parking is very good but no entrance to park your car while unloading. You have to leave it on the road with traffic passing by. Thinking about the hotel and the price of 29 EUR I expected more "crazy food" during breakfast. Despite this litle remarks, everything was perfect!
The design interior of the hotel. Very bad customer service. No business center to print important documents. First time in my life to see a respectful 5 star hotel provide a playboy Magazine in each corner of the hotel.
Very comfortable room and bed good internet access excellent breakfast valet parking A little bit too dark. Extra payment for breakfast is 'strange' when looking at the high price of the rooms
The funky mood of the hotel, excellent staff, unique Euro style. Loved the waterfall shower! I would have liked more pillows/blankets and more towels.
When I made the booking the showed that there was shuttel ,but there was not
Great location near my meeting in Frankfurt and excellent price of EUR 89- plus 15- for parking. All was fine!
The comfort level was excellent. The reception desk was very helpful and accomodating My intention was to visit the Frankfurt book fair. Maybe the hotel should also provide detail of transport arrangement being organized by the hotel since this has been planned.
Ok Old furniture
the breakfast lounge is too depressing. they could move it into one of the winter gardens.
Spacious rooms 1-The color of flooring and wall while accessing to the rooms.
very friendly staff, exceptionally nice room, easy to find, also I left my Rolex in the room and checked out, but this was found and handed back to me straight away only 1 English TV channel with pay movies (apart from blue movies)
fantastic hotel best ever
The facilities Some of the hotel personnel were less than courteous.
The room was spacious and clean, staff helpful and friendly, food extremely good and the facilities excellent! We loved it all!
The superior room was wonderful, very spacious, with a nice view to a round-about with trees, traditional old German houses and scysapes. Frankfurt in sum! We waited a lot to do the check in. Maybe because it was prepaid and not refundable!
The welcoming and friendly staff and high standards in all areas Would have liked to be able to make tea and coffee in room
Going out in the evening to pastures new I have stayed in Le meridien Hotels in Frankfurt and Koln this hotel does not come close to the standards at the others
Style, quite, service
An excellent name and the staff at this hotel certainly held up to their reputation. I would certainly recommend this via booking.com since typically you will find a good value price.
great location for what we needed to do and see lots of road works right outside...glad we were there on the weekend
Close to the main Train Station
Excellent modern design of room; Staff very helpful.
Situated very close to the railway station freindly staff
They charged our card an additional 700 USD without authorization!