the location was very nice. Charged 500 Euro more than what was booked on line. Booked what was advertised on line but did not receive what was booked. No hot water Paid extra for hottub but never was able to use it electricity shut off every day by owner, I had to ask for it
People are nice. Food was good. Bella Maris Hotel was hardly 4 stars hotel and we were surprised that it was rated as 5 stars hotel!!! People are generally nice. However, French was too much!!! TV channels were only Greek or French with only one English channel which is really not good. Rooms were also very poor considering them 5 stars rooms. Toilets were so old and needs reinnovatio Thank you
needs some renovation
Helpful staff, good food, comfortable room, ease of access to airport
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Old furniture, bad smell. This is not 5-star hotel for sure.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
It was a lovely hotel and the situation was excellent. The facilities were great We were not aware that all the meals were included and we did not use them. Is there anyway that we can be credited when we come for our next stay. Many thanks
Very nice and clean hotel, nice and spacy room and balcony. The whole hotel are was in good condition. Maybe even too Eoropean like. Ideally located near to the beach, supermarket and restaurants. I would recommend it for sure. The hotel breakfast was same every morning, not much fresh fruit or salat, what I would have liked to see, but jougyrt was super.
Entertaining dance show on Sat. nite Misleading description on internet---saying that my room has a seaview. When we arrived, there was no sea to be seen---blocked by wall for other rooms. When I complained to the front desk and asked for 1 that did have a seaview, they told me that they didn't have any available.
The hotel is quite new and comfortable Location is away from the city center, but with easy reach
Staff were excellent and always willing to help. The location was excellent, Hersonissis has lots to do and see and it's a smaller village so it's quieter than Heraklion yet still a close distance by car or bus. Beach was a quick 3 minute walk away. Pool area was excellent and so relaxing. We booked a deluxe room so we were in one of the new buildings, they were excellent, our balcony overlooked the pool area. Excellent value for money! The breakfast had a large variety of foods and was great. the one complaint was that the hot food was never hot, it didn't seem like they had the heat lamps turned on.
We were a few minutes from the beach. The hotel was very clean. The room was comfortable. They had two pools however we didn't use them. I think this resort could be a good stay depending we your room is located. We had a room on the 1st floor by the pool near the elevator and it was noisy. Since we were there for only two nights, I put up with it. (I am a light sleeper, however my wife sleep good). We attempted to have the hotel change us room but they said that they were full. Suggestion when booking at this hotel. Ask to be placed away from elevator and on the top floor. Other than that, it was a great hotel.
Altough we eat a la cart outside, (I am Turkish and the food is same as in Turkey) the buffet menu was an excellent value for money. No
Frendly staff, good location-near the beach, non far from the center, but not in it. All devices in the room work well, clean, comfortable bed. Dinner.
Very comfortable. Stuff is friendly. Location is good: close to the beach and not too far from the intercity bus station. No noise. I will surely book this hotel if I visit Chersonissos in future. Nothinh important.
easy access. easy parking. comfortable rooms. very good breakfast.
Good breakfast, hotel is located right at the beach, quiet place
Location Cleaness, service
Close to the beach. Excellent breakfast Small room. Missing seaview, expensive!
Good location, nice hotel, nice big clean rooms. Close to the beach and city centre. There were some ants in the room. Pretty small balcony, not the best view from the balcony.
It is a low cost hotel with not so clean rooms and many mosquitos, not far from the town and entertainment.
huge rooms for two people (we stay at 106 room), nice hotel staff, good price/quality we were very upset about the insects in room.
The apartment in the basic Cretan style was so spacious with a large bedroom, lounge with kitchen, bathroom with bath! Lovely views over gardens and the pool
The location was good, the apartment huge. Staff great. It was a terrific value. Hotel could have been better maintained and cleaner.
Clean, quite (except for bugs), excellent location - 3 min drive to Hersonissos, 10 min drive to Creta acquarium, 15 to aquapark.
we like the closeness to the sites and activities,the silence and the nature. every things was satisfactory.
Maria and George, the owners, are really nice and well-educated people. They care about you and your stay. The hotel itself is in a good location, almost on top of the hill, and offers a good panoramic view. However, that also means that the beach is more than one step from the hotel. But there is a pool to compensate for that and overall, the hotel territory is nicely decorated. About 200 meters from the hotel there is a bistro, a bar, bike and two car rental services and an excursion trains pick up point. In about 10 mins walking you'll reach more bars, a couple of night clubs, a couple of souvenir shops, more bike\quad\moto rentals (hotel has a parking), a small supermarket. The nearest town is about 15-20 mins walking. WiFi is free. The nicely decorated hotel territory is in stark contrast with somewhat run-down roads and other public infrastructure nearby.
George and Maria are wonderful hosts. The hotel is run in a very personable way. We were on a two week tour and had only two days on Crete so needed good access to Archeolgical Sites, Airport, and a relaxing beach. We had a great end of season rate for the hotel. There were some bugs in the shower (small fly like things.) Since it is run like a bed and breakfast, not too much late night ammenities. Difficult to find at first but close to main highway for access to Iraklio and Agios Nikolaos (great resort town!)
The grounds are very nice. The room was roomy. The kitchen is small but useable. The location is remote enough so that there is little noise at night. The room and bathroom were clean.
This hotel is a perfect choice for those who want to relax!It is a very peaceful and beautiful place!The pool the garden and outside area is perfect!!!lovely owners ad very friendly!the location is very convenience since it is closed to the beach(500m) and near to Heraclion city (20km) if you want to escape to a big city.
It was a great week in a great appartment. The owners (george and maria) were very nice to us and to the others. You stay a couple of minutes from Hersonisos in the quiet and beautiful Anisaras.
This hotel was one of the best I have seen! Everything was excellent! (good atmosphere, fine furnished clean room, beautiful garden with 2 pools, good service etc.) The hotel owners Maria & George were so hospitably and helpful. They always took care and spoke frankly to guests. We could very enjoy & relax here. Our stay in Crete was became more fantastic by them. We absolute recommend you to stay in Kreta Natur. If you want to stay here, it is better to rent a car, because the hotel location is a little bit far away from a main load (about 10 min by food) and furthermore you can go to all around in Crete.
near the airport, little kitchen with basic stuff to cook, nice room, nice pool, nice little garden. the staff didin't tell us about the facilities of the surrondings (like the local bus, the nearest market), the city of Anissaras is really bad, nothing to do, ugly, really bad location, except by the fact that it is near the airport!
Location was perfect, near port and near main street.. Mattress is very bad, I got back pain when I stayed in this hotel for total six nights. Water was not hot enough. No free internet was inconvenience
I liked the closeness to the main walking mall. Would of liked some tea & coffee making facility in our rooms,
convenience, near the main road, ferry the mattress is bad, sleep is not good, breakfast is so so
Large room, excellent facilities and helpfulness of staff, especially as only 2 star. Really good value for money. 5 minutes walk from all central points in Herakleio. Slight difficulty finding by car but parking available at the hotel.
We arrived early but were allowed into our room. Staff were helpful and friendly. We stayed for only one night ahead of our flight but would happily return for longer. Five minutes walk from bus station and three main museums. Excellent breakfast included in price.
Food was excellent and the hotel staff was really helpful and very nice especially Elena in the reception. Very funny to have only 1 room key /even a couple not moving everytime together/, Internet is tragically bad and expensive comparing to the quality, parking lot was small but bigger problem that there was no camera system so we had a car problem and had to pay a lot because of that. Also strange that between 5-7 pm there is no food service on the beach and the most pathetic things is to separate people on the beach based on the type of room they paid for.
The hotel location is on a very nice beach, the staff is amazing!!! Very nice and helpfull!!! The rooms is very clean. There is a very good bus that conect the hotel diractly to city center and airport. No need to spend money on taxi All over the hotel there is a very strong smell of smoking. Discasting smell. A bit far from city center, need to take bus/taxi or be sporty and walk on the beach 4km