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A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Loved the cookies at check in, amazing breakfast, confy bed and ammensties and modern decor. Fluffiest towels, robes and slippers! We only stayed for one night to be nearby the ferry (which we walked to) The area didnt seem that safe - tons of grafitti and a few beggars, but We didnt feel threatened in any way.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Located across from the ferry terminal and nearby to some nice dining. The hotel is really modern and rooms are nicely done. The bed is very comfortable. Great shower and amenities. Breakfast is a buffet with make your own orange juice and option for omelettes to be made to order. Very good breakfast. We just passed through Heraklion from Chania to get to Santorini. Did not stay there long but did not seem to be a vacation hotspot. Would prefer to not make my own orange juice.
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
We stayed there twice. The hotel kept clean and is located close to the city center. It is close to a public parking lot, which is important as it is hard to park on the street. Their facility is modern. If we go back to Creta, we would definately stay there again.
Location very convenient Clean and comfortable
Free high-speed wireless Heraklion is a dump, but this hotel provides good access to it.
nothing bad smell at the breakfast , noise from the room ,
Very nice and helpful staff at reception. Great central location.
The hotel was very clean, the staff helpfull and most important it was very close to the centre of the town. Just 5 minutes walk and you had access to everything.
Very helpful staff at the reception. There are many tavernas and shops near by.The hotel is comfortable and convenient for all aspects of Heraklion life very difficult to park
It was close to the center of Iraklio,grate location.
The room was very good - the breakfast excellent - staff helpful. Hotel position very convenient.
location; hotel was well kept room was very smokey, but that was somewhat expected.
Very friendly staff, close to main areas of town for shopping and eating, nice rooms, nice roof terrace overlooking the Aegean
Old furniture, bad smell. This is not 5-star hotel for sure.
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Helpful staff, good food, comfortable room, ease of access to airport
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Awesome stay, friendly staff, clean and upscale
Breakfast was great and the staff is friendly and very helpful The room we had was a bit small bu that wax our only complaint
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
hotel staff eager small rooms
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
The hotel facilities were new, but the location was a bit far from the center. NO
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
We chose a Room with sea view and the view was really beautiful. The staff was always nice and very helpful.
Staff was very helpful, buffet breakfast was great with lots of choices. Location was good for exploring Heraklion. Maybe just a bit overpriced.
The staff and the service. Breakfast was excellent. Older than I expected.
friendly,helpful staff, very comfortable room, free internet access, good breakfast buffet
Cozy room, harbor view, balcony, friendly and knowledgeable staff A bit self-consciously overdesigned
The beds were the most comfortable in all of the hotels that we stayed in, while in Crete. We had a beautiful view of the harbour and a nice walking distance to the shops. The pictures of the hotel really show what the hotel is like.
The food was very good. Location convenient for central Heraklion and handy for the bus station and airport. Also has good view over the harbour, although this isn't exactly picturesque! Good place to stay a night whilst waiting for a plane or boat to go somewhere else. Bedroom was cramped for 2 people. Balcony extremely small. It's also under the flypath for the airport.
the willingness of the receptionist to assist us in all we requested. the old carpet in our room had a bad smell.
We booked based on the location, but were delightfully pleased by the overall comfort and cleanliness of the facility.
Helpfulness of the front desk staff on arrival No
Good location near ferry/port area and city, helpful staff, valet parking, great breakfast,excellent harbour view from seaview rooms, worth paying a bit extra.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
Breakfast View Cleanliness Room facilities Bathroom
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
The restaurant food was first class
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
clean & good breakfast The noise from streets make sleep difficult.
mainly the location should improve bathroom cleaning
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
I chose the hotel for one night purely because of its proximity to Heraklion airport (5-10 minutes by car) as my flight was late in the evening. Noise from aircraft, although it was expected.
Location 3 mins from the airport The planes fly most of the night!
The cleanliness, the quietness and the nearness to the airport No curtain for the bath, poor breakfast
We were delayed on the ferry from Mykonos and booked this hotel at the last minute so we wouldn't have to drive to our timeshare at midnight. We arrived after 11 p.m, not expecting much. We were happy to be met by a very enthusiastic and nice receptionist, and we could still get something to eat--a terrific omelet, by the way. There was a bar too. Our room was great! I highly recommend this family-owned hotel.
Attitude of staff is very nice; good swimming pool! Noisy in night from airplane
Close to the airport Very loud (airport, street). If you have an early or late flight and only stay for one night it's ok, but not for a longer vacation.
Easy to find, close to airport, nice pool, 10 mins driving from city center
the location the hotel should propose a free shuttle to/from the airport.
We wanted a hotel that was located near the airport. It was very convenient. The staff was exceptionally helpful. The room was clean. Great value The neighborhood was a bit hinky, as can be expected near an airport. Difficult to find decent food, especially if you didn't care to drive.
The staff were courteous, and helpful and spoke or understood English very well, which was helpful to us, because we were tired.We only stayed one night so can not comment on other matters.The hotel was a high standard and comfortable for our transition, to our holiday desination.
Friendliness of staff in this Family Hotel ,convenient for airport. Free internet, good BBQ evening meals - nothing too much trouble. Very hard beds
Excellent Resort. Beautiful Beach. Very Clean
fantastic beach front great swimming pools excellent sunbeathing area between seafront and hotel location of hotel good ie near restaurants shops and pubs in general breakfast and food in hotel could be better
All staff are very friendly and helpful.The whole place is spick and span and continualy cleaned throughout the day. Could not fault anything at all and had a wonderful holiday there.Without hesitation will be returning next year.