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Flexible staff, asked for my breakfast earlier, wasn't an issue! No room-cleaning during my stay!
the view and the peacefulness
Hotel is situated in the middle of nature. Peaceful location next to a lovely stream. Food was fine, but not up to culinary standards. Personal is really trying their best to make guests happy, but are understaffed so service could be improved even more. Beds are luxuriously soft and comfi, but you have to like this. Superior room is very spacious and has beautiful bathroom. Hotel is "in the middle of nowhere" so not much options for going out or having dinner in another restaurant. The kitchen had trouble in preparing the steaks (mixed up the sauce, well-done/medium), we had to send it back. But then it came back perfect. There was glass on the floor in the room, and even after telling the manager, it was still there (after they've vacuumed). In our opinion it was not right that the manager corrected his staff in front of the guests.
Position and good reception staff
Wonderful situation with very helpful and polite staff. The quality of the food is excellent and served perfectly but slow. The only problem was the waiting time at dinner, one night we waited 50 minutes for our starter, dinner takes up to 2 1/2 hours
The hotel was clean and comfortable, but it was the location that was amazing! Set in a valley overlooking the Sure River with a view of the castle.. it was idyllic. It was the most quiet, peaceful hotel I have ever stayed in.
The overall location in a meander of the river is attractive. The nearby ruins of the castle of Bourscheid are worth visiting and can be seen from the hotel grounds. Supper was excellent (35€ menu) and personnel attentive. Breakfast was very good too, fresh home-baked bread was a topper. On the Booking.com site we booked non-smoking rooms, but there were no non-smoking rooms. Unfortunately our clean and beautiful room had been used just before by very heavy smokers. Because of that we had to sleep with the window open leading to another problem: the train passing by every hour awoke us a bit too often. With everything closed the night-trains are not a problem we suppose.
Absolutely beautiful and exceptional location. Unfriendly, arrogant staff. Hotel with pretentions it doesn't live up to. Beautiful location, but otherwise no reason for 4-star rating (average 3-star in terms of service, room quality, facilities, etc). Quality of the food in the restaurant was mediocre (except for the - expensive - wine list that was quite good), and service was bad, unfriendly, inflexible and amateuristic. Room spacious but hardly decorated. Walls and carpet full of stains, looking like 10 years old (whereas the hotel is quite new). Rooms are noisy. All in all, exceptional location (must see: Bourscheid Castle!), but mediocre hotel and bad in terms of quality-price.
Vincent was terrific!! Nice fellow. We wish him the best. The restaurant service was horribly slow. We were amazed the first night. Then, on the 2nd night it took 2 Hours-10 minutes for us to have only two courses. We did not come again on the 3rd night, and would not stay there again.
Peaceful & relaxing At the time of booking room included meals, we could only eat between 6.00-8.00pm
Very nice and quiet surroundings Its remote location and difficulty to find it, even when using a Garmin road planner
Room had space, staff was very educated and nice, Hotel place was beautiful and breakfast was good.
Although it was winter, cold and raining we arrived and felt immediately welcomed. Warm inside the hotel and a warm welcome from al the staff. We had a comfortable room and we could enjoy our stay without any problems.
very child friendly hotel and staff, we had a 3 month baby with us and we had taken the gourmet package, the staff were very accomodating and let us take the baby along..we we noticed that in the bathroom the shower curtain wasnt working well, the water would overflow onto the bathroom floor.. that can be corrected
The location is wonderful. Overlooking a small river with a castle in the hills above. The restaurant was also excellent with both dinner and breakfast being very good. The only downside was the smell of our room. Although a non-smoking room, we suspect decades of smoking in the room has given it a very particular smell. My wife struggled to sleep with the smell. The room was otherwise clean.
Lovely location, reasonable sized room and clean. Staff rather aloof at arrival and not very helpful, though the lady on the last day was nice.
service,breakfast and location
The location is excellent. We've been here before so we already know this. The service is very good and the breakfast was much better than the last time. We took the gastronomic package but the the two dinners (3-course & 5-course) were very disappointing. I'm sure the chef was not the same one we had a few years ago. The last time we had dinner at this hotel, the food was exceptional. Back then, it was truly a wonderful gastronomic experience. I would still recommend this hotel for the great location and the good service...but the dining experience was rather mediocre.
friendly staff, nice location near to nature, good value, clean and newly renovated room
Very nice and quite rooms, excellent bathroom, good restaurant, reasonable price
The staff were friendly, helpful and accomodating, rooms were clean.Access from car to hotel was good. We felt room a little cluttered, if the large couch was replace by a chair there would have been more room and no one offered to help with luggage.
Everything. the hotel was immaculately clean, The staff were excellent so attentive but not intrusive. The restaurant service and food again excellent. We both loved it and would go back there again with no hesitation. It is an absolute gem. We were recently at a 5 star hotel in Spain where the staff and management would benefit from visiting this hotel and learn just how to run a hotel.
Everything - the room, the cleanliness, the friendliness and local knowledge of the owner and staff, the excellent food (I would recommend the half board option), the atmosphere of the hotel, its location (great for touring surrounding area), and its price (fantastic value for a hotel of this calibre). Access to shower a bit on the tight side.
Owners went out of their way to ensure the needs of the customer were met in relation to my wife and I. The location is a little off the beaten track when trying to access the main European routes.
Picturesque location, very friendly and helpful staff. Excellent food in restaurant. Rooms OK (a bit small) with very modern fittings etc
Location was excellent for our battle field touring. Service was exceptional and quality of food was great.
everything was excellent. only one small point, bacon and at breakfast were cold.
Excellent food in resetaurant in the evening,nice setting Poor breakfast,room resembled a lodge even though we upgraded to a suite
Good service, beautiful location, great food, very nice room, nice pool. none
The facilities and comfort as well the location We woudl have preffered a bed with double mattres
The hotel is beautiful, staff amazing. Met at door, welcomed, shown to room. Room beautiful, Terrence overlooking garden and town. Food was wonderful, chef came out to greet guests and ask how our meal was. Once at hotel location is great, beside the castle and in the middle of old Wiltz. The hotel is hard to find from train station, too far to walk and no taxi. We took local bus which was ok as we got to see quite a bit of Wiltz we wouldn't have seen on foot. Not a complaint just a note. Most guests arrive by car so not an issue.
Stay in this hotel was definitelly one of most pleasurables in my recent travels - nice location, clean and without smoke, staff ready with help, good family like athmosphere and good food. I would like to mention a restaurant, which is really excellent place for dinners. Difficult to find anything wrong with the place.
i think the staff was nice and we had a good visit at the hotel
Beautiful location with very friendly staff. Certainly hope to be able to return
The best hosts ever. Excellent location an leaves no scope for improvement. Very reasonably prices. The hotel has an excellent restaurant. The breakfast is also excellent The bathroom was small but had all amenities
The staff was exceptionally friendly and helpful--a very pleasant stay!! A gorgeous setting and spotless room-would select again.
Location, service Bathroom
The room was large enough to accomidate 2 adults a child and an infant, very clean and simply decorated. When we arrived a 6pm it was 0 degrees celcius outside and they had all the windows open and no heat on, the room was very cold and the bathroom was almost unbearable. Breakfast area was not easy to find
The atmosphere in this lovely renovated old building ---------------------------------------------------------------
The polite, helpful staff added to the pleasant ambiance. Our junior suite was very large and comfortable. The restaurant was cozy and the food was enjoyable with some traditional luxembourgoise choices on the menu. A little difficult to find with a weathered, faint sign pointing the way. There is also an active construction site next to the hotel.
The people were kind and friendly. The room was nice and clean. The English of some staffmembers is not so well. They didn't explain how to go inside after closingtime, so we had to wake up the owner. Breakfast was simple not much choice of variation.
Almost nothing Yes, it was very dirty, a lot of flies. The room was very dissapointing because it was very small. The breakfast was very poor.
We found it a good price/quallity ratio. Friendly personel, the manager 'Chef' was very trusting and correct. ...we missed eggs at our breakfast.
Very nice restaurant. We booked a family room for us to stay in with 2 adults and 2 children. The hotel had 'overbooked', and now we had to go in 2 rooms. We had the impression though that there were hardly any other guests.