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I liked the warmth of the welcome and the efficiency of the staff. Everyone, but especially the reception staff were very friendly and helpful and made every effort to make me feel welcome. No
Friendly staff, clean and comfortable... food's really good. and the location is beautiful. nothing, just a suggestion. if any possible, the hotel should provide a shower cap in the bathroom.
Value for money and total relaxation.
Set in beautiful surroundings; the recently opened walled gardens are sa delight.
Very relaxing atmosphere at the hotel, the food was lovely although the menu could be a bit more varied both in the bar and restaurant. Staff very professional and courteous. Rooms were clean and spacious. Lovely location. Had a nice time there but wouldnt rush back Sign posts to the hotel not easy to see at night time, no swimming pool or leisure facilities as advertised attached to the hotel. dinner in the restaurant was expensive
Beautiful expansive grounds
The castle and the grounds unfriendly staff, poor service, poor food
style of hotel, bed was very comfortable We did not like the fact that we were in a different building to the actual hotel itself (without any internal link), without being previously told.
The relaxed atmosphere coupled with the efficient and friendly staff. Maybe there could have been more waymarked walks within the site.
fantastic hotel ! had a wonderful stay - very relaxing and the food was excellent! Irish breakfast was to die for !
The hotel exceeded my expectations. The staff were very professional and friendly,and the food was excellent. The bedroom decor was excellent with every need catered for.
everything - it was a wonderful experience - it is a treat to stay in such an historic facility - and have everything you need - the staff were great - will go back - great to have specials so the prices do not become out of the world - beautiful grounds and gardens
Very private and peaceful setting. Enjoyable stay I loved everything
bed noisy water pump in attic going off ever few minutes. could not sleep
Nothing This is a guesthouse. Bearing in mind that we were the only guests and all the other rooms were empty the owner gave us one room which was a dormer room. I could only stand up on one side of the bed.
Warm friendly feeling to the hotel, excellent staff, good food. None that come to mind
Nice hotel, friendly staff, big clean room and very centrally located reasonably priced and good food
The hotel is beautiful, located right in town and the staff were exceptional.
Central location, friendly staff but food and drink expensive, but this is now a problem throghout Ireland Usual restaurant and bar not open
Everything was clean & all the facilities worked, the staff were friendly and helpful.
Friendly and helpful staff, good clean rooms, decent food The car park spaces immediately behind the hotel were taken by locals going to the shops leaving us quite a walk with our bags.
Staff, in particular the receptionist, were excellent, couldn't do enough for us and also remembered names which was a very nice touch! Room was spotless. Hotel is in need of refurbishment, in particular the bedrooms, extremely old fashioned without the old charm feel.
Very comfortable and accomodating. Enjoyable stay. Missed the breakfast but they allowed us to have our breakfast in the cafe ajoining included in the room price which was very nice of them.
friendliness of all
Friendly helpful staff No
Location, aimiable and efficient staff Bar menu was a little restricted as was "Last orders" for food at 9pm as I did not arrive util after 8.30pm
Staff were very friendly and in general the food was very good, representing good value for money. the location of the outdoor hot-tub overlooking the lake was great (but it was turned off because it was a windy day!) We got a standard double bed, which I've never got in a hotel before, but it was comfortable. It's more suited to familys than couples - bar & restaurant very 'bright & airy', with no real ambience - though food was good (wine list a bit limited though).
the outdoor spa was good.view over lough from room was excellent set menu only in main restaurant was expensive. no a la carte menu
The access drive could be improved
location, facilities, the restaurant was extremely good, staff all very freindly
The hotel staff were very nice and helpful throughout the stay. The room was very spacious and very clean. No complaints about this hotel, would have liked to stay an extra day and use their facilities.
deck on to the lake side....drumshanbo and playground location excellent!!
The floor staff particularly SEbastian from Poland was great help and friendly as were others. You say the check in was 2pm. We arrived at 4pm and our room was not ready till 5pm. We got a different room than booked. They said chek in is 4pm. Wouldnt let us use the leisure centre on Sunday after we checked out. We specifically asked for a late check out. manager was rude and unfriendly and we felt we were thrown out. Never happened me before as I stay at hotels at least twice per month.
friendliness, efficiency and cuisine.
Excellence of staff, very high standard of cleanliness throughout A bit expensive.
We cannot say enough about the hospitality and character provided at this B&B. It's charm is unmatched. The food,decor and ambiance are all second to none. The location was perfect for exploring the area and Frances (proprietor) will go out of her way to help guests. This B&B will take it's guests back to a time when life was simple and truly enjoyable. Our only regret was we couldn't stay longer.