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Nothing When we arrived to the resort the front office was closed and the security guard didn't have our names or room listed. There was another group also waiting who were in the same boat. When we asked if this has happened before he replied yes this happens quite a bit. The resort is operated by Outrigger whose off site office on Alii dr was also closed. Our end result was driving an hour to stay at the closest nearby hotel and a horrible start to our vacation .
Staff uninterested, cleaning fee excessive
Absolutely magical place. One of the best resorts I have visited in a long time. As a gay couple I would highly recommend it. The service was top notch and all the rooms faced the ocean. It's best to stay at the resort and experience all the services and restaurants to get the full luxury experience. We got upgraded to an ocean front room and enjoyed the stay so much we defiantly will be coming back. The prices are very high to stay at this resort and I searched the Internet for the best rates and honestly found the best prices on Kayak.com
Pool, cleanliness, comfort, view, things for kids to do. Slow elevators, distance from Kailua town, pricey food and drink.
Expensive and all prices should be included in original quote.
The resort itself is very nice. The pool is exceptional place to relax (not so much swim as it's shallow) but overall very nice. The view is amazing right along the coast too. The staff is wonderful and we even did some of the classes on lei making and such. The property could use some repair. Our balcony chairs were completely worn out, the wicker broken and missing and this caused clothing to get snagged. The bathroom was in need of paint as well. Nothing that some attention to detail couldn't remedy quickly.
The hotel was very casual and beautiful. The cliff side was more impressive than your average beach front hotel. Our room had a beautiful ocean view and was very clean. Overall it was a great experience. Good for couple and for families alike. Staff was friendly and accommodating. True 4 star!
Nice view and convenient location. Poor service, old infrastructure, and food was not good.
It is a beautiful resort, peope are very friendly. The additional charge per day. Charge is for parking use of telephone etc. Don't use the phone and if no car why do you have to pay this? Plus then you get limited cleaning service but an additional $200+ is added to your bill. If you are paying the amout you pay for the resort, parking should be part of it . Bar at pool closes too early. No discount on activities for guest to do different tours, found that surprising. Usually you get at least 10% off if you book through the hotel
Amazing location, beautiful grounds, friendly staff, soft sheets, the manta rays viewable from the ground floor restaurant at night - The surprise $30 "resort fee" at check-in for wifi, the bottled water in our room, and a bunch of resort programing like hula classes - The dirty sink
The grounds were really nice, it was cool to watch the manta ray boats in the evening, and the waves crashing on the cliffs at sunrise. The rooms were nice and clean, it was a really nice stay for the price. Our ocean view room did have a glimpse of the ocean, but there was a parking lot and another building between us and the ocean and we really couldn't hear the waves from our room.
The location is beautiful. The staff was very helpful. The hotel looks a bit tired and needs some TLC.
Cheap relatively speaking. Good ocean views. Moldy smelling room. Guest service took 6hrs and 2 phone calls to respond to a simple task.
Parking and wi fi were supposed to be free. Charged me 30 $ .
Nice location Would not tell us about snorkeling and kayaking within walking distance
The service was impeccable and the small touches that most hotels miss made things memorable.
Bought our stay through kayak. Misread the email regarding breakfast, and we thought it was included. Food was crappy, but we thought nothing of it because we assume it was free. Got stuck with a 66$ bill, and when we went to inquire at the front desk they eventually said "sorry we didn't screw up, you did". Worst part is they had a promotion that if you stayed 3 nights you got the 4th for free, and 4 nights would have qualified us for free breakfast. The resort itself was gorgeous, but everything in the area was over priced and sub par. Even the surrounding mini mall is poor value, since everything is catering to the resort. We averaged spending 200$ a day on food, for what was the equivalent of whole foods level food. The view was nice, but will not be returning. Would not recommend
I used to love this place - the funky retro vibe was kitchy and the staff used to be super friendly. Now? Not so much. I was attacked by what I'm guessing are bedbugs and the front desk had no reaction whatsoever. As a repeat guest they used to upgrade me all the time - this time I asked about it and was told different things (they don't do that anymore, the rooms weren't available, check back later). Meh - there are better options on the island.
Beautiful clean rooms and grounds. Friendly staff. Really great, relaxing atmosphere Didn't stay long enough!
Awesome hotel!! Stayed in a bungalow!!!! Loved everything about it!!!
Ultra friendly staffs, free snorkeling gear, free cabanas, luxurious rooms. Nothing
Facilities clean and well maintained for older facility. Rooms comfortable Staff friendly VERY EXPENSIVE for what you get The $25 resort fee gets you snorkeling gear and thats about it. Everything else costs extra. This is not a place to bring kids. There is very little to do here besides swimming. Food choices are limited. There are 2 expensive restaurants ($100/person), and 2 grills that serve burgers and flatbread pizzas. Clientele are mostly older, childless couples. The wind blew continuously- Might be normal for November? Reefs are in bad health and only saw about 5 species of fish There is nothing to see in the near area. Very isolated. Volcano National Park 3.5hr, Mauna Kea Observatories 1.5hr Rainbow Falls 1.5hr, Hilo 1.5hr, Kona Airport 20min
Lush landscaping, multiple fish and turtle ponds. Loved the balcony, ocean view. Secluded quiet beach. We went in October so it was not crowded. The breakfast buffet was great. The valet service was exceptional. Snorkeling right there. Not enough restaurants. Although the entrance and lobby was grand, it looked a bit shabby. Missing tiles in the hot tub, general upkeep stuff. The room was small even though we paid for high end room.
Beautiful grounds and great treatment Nothing
We stayed Sunday-Weds and it wasn't crowded/busy at all and so relaxing. We loved the grounds of the resort and the open/airiness of the hotel. We walked arounds all the ponds and looked at the fish and enjoyed the cabanas on the beach. Although we didn't as much advantage of it, there are free workout classes (yoga, pilates, etc) and free usage of the snorkel gear, kayaks, and bikes. The shuttles that can take you to the Fairmont, the Shops (with grocery), and the gym/spa was very convenient. Everyone was very friendly at the hotel. We had an ocean view room where we could view the pool area too and we were able to watch the gorgeous sunset from our balcony every night. Our king bed room was very spacious with double sinks. I would definitely stay here again. Not a huge deal, but there were some ants in the bathroom and when I left a can of juice out on our coffee table. We also ate at the Honu bar (spelling?) the new bar and it was just the 2nd night it opened. The food and drinks were overpriced for the atmosphere of the bar, which looks like it was put together with random leftover furniture. I think if they invested more into the ambience the food/drink price would be better matched or keep that space as a casual cafe. It would be nice to have a more casual priced restaurant at the resort, where you could grab coffee, drinks, and sandwiches. I felt like the eating options were limited.
Exquisite! Paradise! This facility is outstanding! It was more than I expected! Very plush, tranquil ponds and water falls with lots of exotic plants, fish ponds, beautiful beach front and grounds! Inside is beautiful and well maintained. Good breakfast buffet selection and menu items. A little pricey, but all of Hawaii is pricey! Loved our stay and look forward to returning! Aloha!
Resort facilities were amazing and staff was exceptionally helpful. We will be making this our annual vacation. Rooms could use updates, but any time we told the staff of any issue they immediately took care of it and went above and beyond to make sure we were happy.
As soon as we walked in the room, it was just one thing after another. First off, we were greeted by a mouse that ran around the living room and ended up in the sofa bed. My boyfriend had to take the sofa outside to get the mouse out. I called the front desk to ask if we could change rooms and they said not until the next day. There was human hair on the counter tops and floor of the restroom. The carpet was damp as if they had just cleaned the carpets. At first I thought it was just humidity, but the carpet was just gross to walk on bare footed. The next day when we returned from our day trip, maintenance put in a cardboard mouse trap in the living room. I'm grateful there wasn't anything in it. It was just a horrible stay. I really thought this was going to be a nice place to stay, but I was wrong. I will never return to this Outrigger or to any Outrigger again.
This was a great home base for us. We stayed in unit 408, with two bedrooms and two bathrooms. It was tastefully decorated and felt like a home away from home. The landscaping was lovely, but the outside of the buildings weren't much to look at. The pool areas were located close to the ocean but were locked until 9:00. I would have liked to sit near the pool and have coffee in the mornings. In the afternoon and evening the pools were overrun by families with loud young children. I'd request adult swim hours if I were a year round resident. There were some minor issues with the room that I hope the property owners/management do not neglect. A pocket door in the second bath did not slide properly and would not close completely. The toilets required the handle jiggle technique and, even though I reminded my 3 teens, we came home once and one was still running. The front door deadbolt is broken, although there is a separate latch for added security when we were in the room. The ceilings are very high and the curtains were pulled off from the slider in some places. There was a mildew smell in certain areas of the apartment, but I don't think I have ever stayed oceanfront without some evidence of dampness. I would also suggest a little more attention to housekeeping (beyond the daily clean towels). It's nice to come home to beds made, and you sometimes need to have the bathrooms wiped up more than once a week. Even though there is no swimming beach, there was access to the ocean for launching kayaks and I got to see dolphins one morning very early. This is an amazing island and I would definitely stay here again.
I stayed for 7 nights for my honeymoon and we were given a 2 bedroom oceanview condo. It was such so large and roomy. We were kept stocked with towels which come in handy for the beach. The staff was extremely helpful and very friendly. The hotel was clean and the garden down the middle is spectacular. The location of the hotel from town I thought was a perfect distance away. Not too close with all the commotion and traffic but still close enough to walk it if you had to. Overall we had a pleasant stay at the royal sea cliff. I would definitely go back.
Booking last minute on a search engine made me a little wary, but I absolutely loved the property & amenities. I was a single female travellor & felt totally safe. The location was a nice walk into town, beautiful ocean views & super friendly staff!!
Room not cleaned once. Towels not changed once even thou the sign in the room says leave towels on floor if you want them replaced. They are under renovations and construction everyday 9 to 5 including Sunday all around us. Can not believe they could not put us in a room further away from the noise.
housekeeping only comes by once a week now because of economy.front of hotel rooms can hear all street and garage (early am) noises.maintenance quickly brought us fan,clock/radio,blow dryer.front desk always pleasent/helpfull.one pool/jacuzzi down all of feb.09.grounds area is very relaxing.filled with lots of folage,such as banana trees with fruit.thank you the marlin family
we stayed in one of the one bedrooms which has a full kitchen. we could hear the ocean from our room.the gardens are beautiful. the staff always nice we have stayed here at least 5times and it is nice.town is just a short drive away .we walked it alot but we are walkers.close beaches nearby.two open air markets nearby. thank you mary mike carley
overall nice place to stay.close to town and beaches.helpful staff.
walls,furniture,floors could use a good scrubbing.nice set up the one bedrooms.
The room I had was up the stairs in the front of the condo's. Was not handicapped friendly in any way. The parking stop was a ways from my room and I could not even see my rental car. The pools where at the other end of the units and not easy to get to to swim. The room was not worth what was quoted pricewise and the sliding drapes did not completely close. That means the windows where not closed to give much privacy. It was also really difficult to find the condos as ivy had grown up almost covering the condo name on the entrance, so at night you could drive by couple of times before finding the driveway into the condos. Could have gotten less expensive place since I did no cooking while I was in Kona. Make sure you look real well before picking a condo as some are out of town and not within walking distance to downtown.
Though the grounds, the pool and location were wonderful and the staff was very nice, we booked it especially because it had a ''fully stocked'' kitchen. We ended up buying such basics as a measuring cup and salt. The cookware was predictably horrible, but we were really appalled by the stove! The burners were so slanted we could hardly use them. And though I do not think it is particular to this hotel, do not use the lanai after sunset!
stayed at this hotel from April 20th thru the 25th, 2013 and loved every minute staff was polite and helpful, good location, wonderful pools, will come back and bring family
We were very happy with our stay at this condo. It was very spacious, a little dated but very, very clean. The hot tub and pool were shared with very few units so it was like having your own pool. It is located in a very nice residential area adjacent to the Kona Country Club. It is a quiet and peaceful place. The shopping in Kona is several miles away so you would need a car. Should we return to the Big Island, we would want to return to Mauna Loa Village. Shower heads could be cleaned or replaced.
convenience of a condo, pool kitchen and bathroom in need of an update