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The Dorfhotel Sylt caters to families with children (of all ages). Therefore, we chose to rent the Apartement Type 2 with a living room plus a fully equipped kitchen on the lower level, and an additional bedroom one flight of stairs above the kitchen and living room. As grandparents, travelling with grandchildren and their parents, this gave us all enough breathing space and the possibility to cook our meals. Despite it being Year 2010, the personnel did not offer to speak English! The majority of guests were Germans, yet we feel that the Management must realize that it is necessary to train their personnel in English, so that they will be able to converse with guests coming from abroad. Everybody has questions and those need to be addressed in the English language, so that the guest will understand and feel respected.
The service was outstanding. The room was very comfortable. I would definitly recomend this Hotel.
beautiful, immaculate room and excellent location. Very friendly staff and lovely facilities. I have already recommended this hotel to some German relatives! I only stayed one night because of time pressures, but I did not find anything that was not to my liking--it was a lovely place.
the staff were very attentive and helpful with suggestions. the spa/massage staff were not as friendly as the other hotel staff and did not offer any alternatives when we could not book a massage at the hotel.
view at the sea rooms don't have a balcony
Location and as last hotel availability. Despite request by booking there are no double beds in the hotel available! Just twin beds wich are not interconnected. Forget to book this hotel as a loving couple, your' ending on the floor!! Can we order a glas of champaign? Sorry Sir the bar is open at 20.00 hours! Holes in small towels and who is concerned on fire security, there is no fire alarm in this hotel or even smoke detectors. So this hotel does not deserve 4 stars but two stars less!! No free WiFi. 250 Euro''s/night are 5 star prices. We are professional travelers
I have coeliac and can only eat gluten-free food. The hotel don't answer my mail about my that, and I have some problems with it at the hotel. We don't speak german and therefore use english abroad, here your staff have some problems.
Excellent location (ca. 10 mins walk from the station), great views from my room - 2 big windows and balconies (!) with part seaview/part city view, cosy room. Staff very friendly and helpful. Food in the Bierstube was tasty. Overall a positive experience, would stay again. Decor in the room somewhat dated, could do with new carpet and maybe slightly firmer mattress! Breakfast buffet too expensive (I ate out). TV channel guide needs updating as it was completely wrong.
The excellent location. 10 minutes walking distance from Westerland main station, in the centre of the shopping / dining areas and, among the rest, just alongside the beach. The staff was very helpful and friendly.
I had a fantastic room with 2 balconys towards the sea and the beach northwards.
The beach side comfort. Hotel was ok but to expensive......rooms are pretty old the amenities were average to say the least.
situated well out of westerland but turned out to be a good location for restaurants,beaches and bike hire with bus stop nearby Very little english spoken by staff, we were given a room in the roof and being over 6 ft it was difficult to stand up straight in many areas
good service, quiet place, excellent breakfast small bathroom
Very helpful staff, friendly. Helped with locations, taxis, car hire, restaurant recommendations etc. Spoke perfect english - unlike my bad german - so thank you very much and we would love to come back with our son. Nothing - it worked very well and no issues at all.
Staff very friendly and helpful and good location
Friendly staff. Good internet connection. Interesting view on the pedestrian street life.
We enjoyed our stay because of the location and charning surroundings. The beakfast was excellent and staff most accomodating.We highly would recommend this Hotel to friends. The noise from street holligans yelling at 2 AM in the morning. This happened during both nights of our stay.
The Hotel is very cute, we were in a room with shared bath room. There were like 3 showers available, so more than enough. Free WiFi in the room. And very nice breakfast. Watch Out the hotel is in a pedestrian street so it's tough to find a parking space if you come with a car. Especially during Holyday season
Extremely friendly staff, excellent location, marvellous breakfast. And of course the nice building.
I found the staff helpful and friendly.
Excellent service; all staff with extremely polite manners fact that I could not pay with my VISA card
All of the staff members were wonderfully friendly. Reminded me of 4 Seasons staff -really great. The room was small but very clean, beautiful linens, immaculate bathroom, heated towel rack etc. The location is one of the closest to the action on the beach and also the shopping in town. They don't take visa, but were quick to make alternative arrangements.
It was very close to the beach and it had beauty treatments.Unfortunately the pool was out of operation due to a flood whilst I was there. The breakfast was excellent and my bed was really really really really comfortable!! Only a minor comment but the television did not feature any English programmes eg sky or bbc World or cnn. They should also cater for the international customer and take credit card. They only accepted cash or ec card. Again this is only a minor comment.
The staff was very friendly. The hotel was too far from tourist activities and the beach. The car rental was convenient but the contract was not for 24 hours so I had to pay 120 euros for 24 hour us of a car. Very expensive.
Everything wast just perfect. Starting by the professionalism and friendliness of the whole staff. I do not understand how a five stars hotel does not have air conditioning!