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Hotel staff were very friendly. The room was comfortable. The breakfast was not great.
Helpful staff Flies. There also appeared to a large element of learning on the job by the younger members of staff
Good value for money. Nice bar with bar food. Rooms are basic but satisfactory.
No telephone in the room.
confusion in restaurant on how to order food after being shown to table by waitress many guests thought it was waitress service and did not realise that they had to go the bar to order food only after a good look round the table we saw the instructions(in red) on the menu holder
Location was OK and the hotel was clean. Hotel very basic, one heater in room, beds not the best and I had a family room and the two extra beds were just matresses on the floor. The breakfast is poor and it took us an hour one morning to get breakfast. It's OK for a one nighter but that's it. I have stayed in better travel lodges
New and very clean and modern. Good play area for children, but was very rowdy as was unsupervised and seemed to have a lot of children bigger than the recommended size. Poor service on arrival. Booked family room (two adults, two children). But the room only had the travel cot made up, and had to make up the bed our selves for our little boy. Plus as a family room there was no double bed in the room and when the third bed was made was not much room at all. We believe the room we were allocated was a twin room and not a family room. Very poor service in the hotel bar and restaurant, for evening meal and breakfast.
The staff at the hotel were very helpful even when a heating thermostat wasn't working and put our room at 28C she was able to move us to a cooler room. The room was large and my only disappointment was that there was only one chair and it was a double room so either my wife sat on the end of the bed or went to bed??? The chair was a straight backed chair again so not much comfort. Hence my classification as business. see above comment about chairs
The attractiveness and cleanliness of the hotel, the restaurant, service and ambience was superb. Could you please send me a loyalty card as I will be using the hotel again next week. There was a lot of noise at 6am, the door at the top of the stairs was continually banging with people talking loudly.
I arrived to find that although I had booked a superior garden double, they had only a shabby, interior room with a window having a wall one foot away. They refused to accomodate my reservation, even though I had arrived early.
The hotel was exceptionally well appointed and the staff were very good and everywhere was very clean and tidy I would be hard pushed to find anything that I did not like during my stay.
Striking wallpaper. Comfortable bed. Lack of parking space on arrival. Dining room crowded and disorganised at breakfast. I had to request a bowl at the buffet and my husband ordered scrambled eggs and was given a fried egg with his English breakfast. However, the staff were pleasant. Bath was very small. Room very hot on arrival, but staff did oblige by turning down central air conditioning.
Excellent location off A1,good views even from back of hotel Resturaunt rather over priced
had a wonderful stay for a wedding,the hotel was beautiful inside and out ,we stayed in the new bit at the side ,the decor was very nice and the size of the bedoom was very big.Comphy massive bed and great pillows for once.The food was outstanding and very helpful staff. that i had to come home !
I was upgraded to a superior room on arrival which was a nice surprise and staff made you feel very welcome, nothing was too much trouble. Restaurant food was first class and justified the slightly higher prices than you would normally see so well worthwhile. The only thing I didn't like is the fact that I was only staying there for one night on business - one week would have been much nicer! :-)
We liked everything about our stay. We came to a wedding and the attention to detail was outstanding. You should be very proud of your staff, they were helpful, polite and knowledgeable. See above
Staff friendly and helpful.
Peace and quiet after a long flight. Chance to get over jetlag. Nice place Could not open window so no fresh air. Room was musty. Your long life milk is not a patch on Australia's. We wouled have a small fridge in the room.
Location, setting, food comfort and friendly staff Room to hot - but soon remedied - 2 weddings.
The room was very clean and made for a very enjoyable stay. The pub restaurant was very good Nothing
very cofortable and excellent value for money and cant wait to visit again only thing missing would be gym
making love making love
First class service None
The room was fantastic and my meal was amazing.
The staff, surroundings just loverley. Nothing at all.
The helpfulness of the staff, particularly in the restaurant Unfortunatley the heat in the bedroom was unbearable all night and unable to open the window. I turned off all of the heating prior to eating dinner but the room temperature was unchanged on my return to the room, this lead to a very uncomfirtable night
a cut above the premier inn next door.
Friendly staff on reception and in the bar.Food at the wedding reception was lovely. No
Very friendly, Overall it was a comfortable and friendly hotel. The bacon at breakfast was inedible. It was rock hard, must have been cooked and left in a heater for a long while. Not freshly cooked.
Nice hotel , mattress on bed far to soft though
Hotel in a good location close to the a1, lots of parking and very friendly reception staff. Room was very clean. Despite being a double room there was only 1 bedside cabinet which meant my husband had to leave his medication and a glass of water on the floor beside the bed for use during the night. The bed was incredilbly lumpy and uncomfortable. Showerhead did not stay in place when positioned water pressure was really weak & toiletries very low budget also towels were rough and a little threadbare in places. Uht milk had gone off and wardrobe was so badly positioned within the room it was impossible to use full length mirror on the back of the wardrobe door.
Warm, clean at reasonable cost. Breakfast good. Some misunderstanding about room cleaning. Use of a do not disturb sign caused the room to be missed from cleaning and towel changing. Customers should be made aware that this may happen.
the room was very spacious and clean and the staff were helpful and friendly. The location of the hotel is central . the shower
Friendly staff and nice decor. Very handy off the motorway but didn't notice any traffic noise. The breakfast was good but need to remember not included in price. Also quite noisy in the morning could hear alarms and people up and about in the other rooms.