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the room was cozy and warm, We are enjoy the atmosphere, people. Stuff was very friendly. It was nice to have complimentary breakfast and breakfast was very good. The radio station acroce the hotel was little nosy but they finished around 10 pm it all good
A group of 4 ladies stayed in this hotel during our Sunflicker Ultimate Frisbee Tournament in Kelowna. It was extremely comfortable and the staff were very helpful. The breakfast was delicious as well! A good location for going out and about downtown and fairly close to the lake. There was quite a bit of noise that came from the street which made it hard to sleep; however, there are notices in the elevators saying that they provide earplugs in the bedside table. I just never saw them till the next morning. Parking was a huge issue. Their underground and supplementary parking was full so we had to drive round and round until we found something on the street, which, thankfully just happened to be free over the weekend.
Continental breakfast was a nice surprise, after reading other patron's posts. Nice fruit selection, good coffee, whole grain toast...very nice. Hotel is a bit dated, but that is not a complaint.
Boxing day snow storm landed us overnight with our two small children. The staff were fantastic, rooms were clean and the kids loved the special treat.
I have always found the staff to be very warm, friendly and helpful. This stay our room was right on top of an outdoor balcony which was rather noisy with young people up until the wee small hours.
The location was great for our purposes. Nice to have coffee shops and bistros close by. A little road noise on the Bernard Ave. side of building.
Very helpful staff; clean and comfortable; convenient location. It was unfortunate that the adjoining restaurant had closed. Most of the restaurants in the neighborhood are specialty and/or overpriced. A simple family-style restaurant would be an asset to the vicinity.
the friendliness of the staff.
We ordered room service, and received 5 star restaurant quality. The staff were very accommodating. Will definitely return next time I am in Kelowna.
Staff was really friendly, knowledgeable and very helpful to change rooms after we made an online booking. Rooms are older but are well maintained, clean and offer a peaceful night with no noise from neighbors or highway nearby.
Location Bath towels had holes. Hot tub was cold. We were not given toilet paper in our room. No continental breakfast, for how expensive it was breakfast should have been included and it would have been nice to have towels without holes