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our room was lovely and it was a very romantic setting.I would recommend it to anyone,If I was to go back to ellesmere I would stay at the holiday inn.
everything was very good
Comfy bed, good facilities
the gym and pool no
I thought the staff were superb. Very helpful and approachable, they really are a credit to the hotel and made a lovely change compared to some we have stayed in.
Excellent staff very courteious and helpful especially in the resturant Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so
this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful. The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.
Drink pricing and pillows were poor
Friendliness of the staff was excellent
Hotel well layed out and normally I'm sure with excellent facilities. We have stayed at your hotels twice in the last 14 days both times poor room quality has been rescued by excellent customer services. The room had just been refurbished and smelt strongly of tile adhesive. Housekeeping /maintenance had forgotten to return the TV and desk light. we were just told sorry -no offer of finding us a TV. Morning paper did not arrive.Hotels need to pay more attention to detail to compete with other chains
Great Gym and Pool, Lovely location & Great Room. Inability to give us the correct room service breakfast (failed both times we choose to have room service instead of going down to breakfast!).
The views and grounds were lovely. The majority of the staff were very helpful, efficient and friendly particularly in the bar and reception. It is not too well sound proofed, our sleep was disturbed by banging doors and large groups of male golfers who were a bit too rowdy and inconsiderate of others.
Everything was excellent except for one thing --- the piloows were terrible!!!
Loved using the pool and sauna facilities and fond the room spacious and comfortable I felt the price for bed and breakfast was much more than it needed to be. The add on for breakfast seemed alot in comparison with the price just for the bed.
all the beds
Staff at the hotel were great. I wasparticularly impressed with the night porter who arranged a taxi for me to get back to the hotel when all other attempts failed. Very nice room with balcony.
good quality well layed out room
Convenience, close to cities.Good parking. Large refurbished room
Comfortable room good price for hotel with gym gym facilities being restored was not advised there would be no lockers etc when making reservation
some of the staff were ok the whole place was dirty in particular the so called health suite which was absolutly filthy. the standard of food in the restaurant was poor in particular the breakfasts which were never fresh and often left on the plat by myself and other guests. the hotel staff don't know the procedures it took me 30min to check out making me late for an appointment.
The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant. The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.
The pool it was very refreshing. The food was lovely and staff were very helpful. We will stay at a quality hotel again.
The helpfulness of the staff. We could hear the ain road form our roon.
The swimming pool was clean and reasonably sized. The bed was uncomfortable. Towels were a bit dated. Room was always cold on my return each evening as staff were always turning the heater off.
The staff were so friendly very smartly dressed and very helpful. The food was gorgeous and the staff in the restaurant were exceelent a credit to The Quality Hotel Chester
room was lovley,food excellent,enjoyed the motown evening,but dissapointed that we didnt have time to use the pool and saunas the bar and enterainment room could do with being a bit bigger and also some airconditioning in there it was so hot.