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I thought the staff were superb. Very helpful and approachable, they really are a credit to the hotel and made a lovely change compared to some we have stayed in.
our room was lovely and it was a very romantic setting.I would recommend it to anyone,If I was to go back to ellesmere I would stay at the holiday inn.
Excellent staff very courteious and helpful especially in the resturant Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so
everything was very good
Comfy bed, good facilities
this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful. The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.
the gym and pool no
Everything was excellent except for one thing --- the piloows were terrible!!!
Drink pricing and pillows were poor
Friendliness of the staff was excellent
all the beds
Great Gym and Pool, Lovely location & Great Room. Inability to give us the correct room service breakfast (failed both times we choose to have room service instead of going down to breakfast!).
Hotel well layed out and normally I'm sure with excellent facilities. We have stayed at your hotels twice in the last 14 days both times poor room quality has been rescued by excellent customer services. The room had just been refurbished and smelt strongly of tile adhesive. Housekeeping /maintenance had forgotten to return the TV and desk light. we were just told sorry -no offer of finding us a TV. Morning paper did not arrive.Hotels need to pay more attention to detail to compete with other chains
good quality well layed out room
The views and grounds were lovely. The majority of the staff were very helpful, efficient and friendly particularly in the bar and reception. It is not too well sound proofed, our sleep was disturbed by banging doors and large groups of male golfers who were a bit too rowdy and inconsiderate of others.
Loved using the pool and sauna facilities and fond the room spacious and comfortable I felt the price for bed and breakfast was much more than it needed to be. The add on for breakfast seemed alot in comparison with the price just for the bed.
Staff at the hotel were great. I wasparticularly impressed with the night porter who arranged a taxi for me to get back to the hotel when all other attempts failed. Very nice room with balcony.
The helpfulness of the staff. We could hear the ain road form our roon.
room was lovley,food excellent,enjoyed the motown evening,but dissapointed that we didnt have time to use the pool and saunas the bar and enterainment room could do with being a bit bigger and also some airconditioning in there it was so hot.
The staff were so friendly very smartly dressed and very helpful. The food was gorgeous and the staff in the restaurant were exceelent a credit to The Quality Hotel Chester
The pool it was very refreshing. The food was lovely and staff were very helpful. We will stay at a quality hotel again.
some of the staff were ok the whole place was dirty in particular the so called health suite which was absolutly filthy. the standard of food in the restaurant was poor in particular the breakfasts which were never fresh and often left on the plat by myself and other guests. the hotel staff don't know the procedures it took me 30min to check out making me late for an appointment.
The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant. The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.
Comfortable room good price for hotel with gym gym facilities being restored was not advised there would be no lockers etc when making reservation
Convenience, close to cities.Good parking. Large refurbished room
The swimming pool was clean and reasonably sized. The bed was uncomfortable. Towels were a bit dated. Room was always cold on my return each evening as staff were always turning the heater off.
Room had a lovely decoration, warm, clean and good sized bathroom with plenty of hot water and in good working order. Staff were very helpful with any request. Breakfast was really good. Remote control for the tv did not work I did let staff know so that they could check and see if it was the batteries.
food was excellent, summer sizzler deal was great value for money.
Very comfortable in pleasant setting
Lovely room, clean, comfortable and with very good facilities. Excellent breakfast. Good value. Would definately stay here again.
We took advantage of a special offer which made the stay very reasonable. The food was excellent and the breakfast huge!
staff very helpful and friendly. the restaurant food was very good though slightly expensive. the windows in the bedroom were very ill fitting and draughty.
we attended a wedding and from the moment we arrived we were given first class service.We had a great time....
The restaurant service was excellent, the dinner and the breakfast were both superb. We would have appreciated two pillows each, there weren't any spare in the wardrobe.
Friendly hotel, the Manager is helpful and kind. Reception - members of staff upon check-in and out were very friendly and helpful and kind. Lovely location and views and beautiful building. Room was comfortable, clean, and nicely decorated. Bed was very comfortable. Food was very nice. Corridor outside room was very very cold - but it was exceptionally cold outside and the room was comfortably warm mostly. Shower wasn't so good (not power shower and the water pressure was very low). Shower rail had came away from it's support (bottom) - needs maintenance. Service by Bar staff in the bar area could have been more efficient. Service at breakfast on the Sunday morning when it was busy, was poor. There were no laid tables when we got to breakfast at 9 am and no-one offered to do so for us - we ended up sorting our own table and crockery and wiping the table off from the previous diners. No-one offered tea or coffee, I had to wait until I could get someone's attention which took a while. When my tea arrived it was served without a jug of milk and I had to go over to a relative's table to use their'S. The buffet had run out of eggs and I had to get somone's attention in order to ask them to bring more eggs out.
The hotel and the staff The booking. It didn't appear on their systems at all. The question below, 'Would you book a hotel online again'. Yes I would, but probably not through your site.