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The size of room, compared to others, was larger.
One front desk supervisor made the experience terribel.
to leave the hotel and never come back staff not helpful
simple & relatively comfortable no
Postive. Suitable for whole family to enjoy a relax weekend. Cheap for a 4 stars hotel with swimming pool and including a nice breakfast. Comfortable and luxe enough for this price eur 57 per night only. Enough free parking space. We may go back again.
good staff and comfort Nothing
nothing poor choice of food
Clean, comfortable rooms, with modern amenities. Friendly staff. Hotel advertises airport transfer, it is at a cost of 25 Euro one-way and only if booked in advance, else it is a 45 Euro cab ride from DUS airport. Kaarst is not conveniently located near airport.
Good service from staff, fantastic breakfast, quite, very good location to nature and Dusseldorf, clean, very nice business rooms Staff is too formal sometimes
Breakfast was outstanding, so much variety and choice. Staff very helpful, spoke good english. Spa facilities good, pool temperature was ok, not freezing as you often find, Wet and dry saunas. Good location to go between cities eg Monchengladbach, Dusseldorf, Cologne. All within 10-30 mins by car. The `economy' room would be considered luxury compared to some ive seen. The spa area could be used by naturists, but swimwear had to be worn in the pool. The site of a few naked bodies, male and female walking around was a bit off putting, especially as children wanting to swim were embarrassed by it in my opinion.
breakfast carpet in rooms are old
I had trouble with one front desk supervisor that was a left over from the East Germany days.
I liked the comfort of the rooms where i got an exellent sleep the dark curtains were great at keeping daylight out in morning and everything about the stay was faultless
I do like to keep my bicycle in the room with me. I also like the view in front of the window. We did not took the breakfast in the hotel because of high price. The nearest cafe gives food 3-4 times cheaper
use of the simming pool and sauna inflexibility of check out time
The staff were very helpful. It was pleasing to see that a 10.00hrs finish for breakfast meant that the staff didn't start clearing the dining room until 1000hrs. Unlike some hotels where a 10.00 finsh means that they start clearing away the food at 0900hrs. It is very much a late 60's/early 70's concrete structure with little external elegance.
It was a pleasant stay, Staff was friendly and helpful, and the hotel is very near the inner city good for shopping.
was on business, very central and peacefull nothing
Large room with plenty of space and light. The hotel takes dogs which was ideal for us.The staff were friendly and spoke excellent English.
The location of the hotel is excellent, its within walking distance to the lively town centre. No need for taxi'S.
Helpfull friendly staff and the hotels location close to the town centre within easy walking distance.
Good location, excellent price for the room, although breakfast was too pricy.
The hotel staff, very kind ladies.
Staff were very friendly and helpful.Hotel was very convenient to city centre and and has free,secure parking at the hotel. Good value for money. Hotel restaurent is open all week for breakfasts but only Monday-Thursday for for lunches and dinners. This is not clear on their information sheets.
The location is conveniently located and the staff was absolutely wonderful. They knew my name before I arrived. The facility was clean and comfortable. The room was larger than I anticipated and was very comfortable for the evening. Only a single blanket was available for the evening; however, this is standard for Germany.
Stayed one night trip for a fotball match, location was good, clean, comfortable hotel, very friendly staff. closed to main square
We found this hotel very pleasant, bar area a bit small and restaurant not open. however we factored this into the very good rate we got. Would always expect a restaurant in a 4* to enjoy a relaxing meal in the evening. Overall good value. No restaurant open in evening and size/location of bar. Definitely should factor cost of breakfast into rate. No where else to go and while 13 euro is reasonable still felt we had no choice but to pay this.
A cheaper breakfast alternative would be helpful
Check in and desk support efficient and quick; room clean and reasonable size. No bed and breakfast deal available on booking - cost of breakfast on top of room prohibitive so we went out to eat breakfast at local street cafes instead.
Excellent service and comfort!
Location was good for our purpose (watching hockey tournament in Warsteiner Hockey Park and having food/beers in town) I booked on-line for a twin room and when I got there this was not available meaning I had to share the double bed with my mate! Nothing was done by the hotel management to compensate us for this error!!
Only one channel in english.
great hotel, friendly (good looking) staff and good food it wasnt cheap
Location in the middle of Duisburg next to the Opera and shopping area
I liked how central the hotel was to the town. The rooms were too warm, no air conditioning. The rooms need updating
The bed sheets were from down feather and therefore really comfertable
Location was well situated, close to the town centre. Lack of airconditioning and no teamaking facilities in room. Also, German pillows - they are FAR too soft.
The service Too hot
Unfortunately breakfast was poor also doesn’t have facility for parking.
The breakfast was fantastic and the personnell very good. Price/quality is one of the best I've met. The cranes in bathroom were old fashioned.
internet service is not free
the staff restricted room service menu,
none, warm and confortable - nice people and very well located
Most of the staff were friendly and helpful, especially in the restaurant. The hotel has some very pleasant areas, particulalry the beautiful gardens. I booked this hotel partly to use gym facilities, but the gym was closed all day when I was there (Sunday) and only after 3 pm on other days. Also, both dogs and smoking are allowed in the hotel lobby. The hotel is overpriced and overall does not offer good value for money.
Location next to subway, excellent restaraunt, very nice staff, clean, beautful setting. The wait for the taxi was too long (average 20 minutes per day for 4 days in a row)
Very good hotel. Excellent spa facilities. Probably need to be a bit more friendly to families with small children.
The fitness and spa facilities were excellent in regards to the equipment available for aerobic and weight training as well as different saunas and pools to swim in. When the room was not availabe on time, the staff offered a few cup of coffee to us while we waited. The hours for the fitness center were unrealistic for people who actually use them to work out. The hours started too late and closed to early. Additionally, there was a one hour break in the middle for "what"? We showed up over an hour after the authorized check in time, yet our room was not available.
The surroundings were very quiet, which I prefer. The hotel staff were excellent in every category and always very helpful. Extremely relaxing overall. Yes. The sauna was open until 0100 during the weeknights, but only until 2100 on the weekend. Why can't you have it open late on weekends as well?
Excelent vier from the Breakfeast Room to seaside. Breakfeast met expectation
The hotel is located in a beautiful nature. Rooms are large and spacious. Very easy to reach Dusseldorf central station. Everything was perfect, no complains. The only problem which might not be the hotel fault, is that my I-pad did not connect to the wi-fi net, it happened also in another hotel. One hour per day free of charge use of their computer in the lobby.
Big rooms for price that is more than fair Too hot, and odour around carpets, could be the odour of disinfection stuff, do not know
Clean and spacious with polite very efficient and responsive English speaking (for the most part) staff and value for money. Well located for our purpose in a pleasant area with delightful gardens and surroundings. all in all a very good experience There was nothing we didn't like. Everything was fine.
This is a 4-star luxury spa hotel with massage and pool in the suburbs of Dusseldorf. It is also within walking distance on a good day (about 5 blocks) from the Hauptbahnhof and was probably one of the top hotels we've stayed in during the past 2 years in Germany. The hotel is situated in a large park with many large trees and a few historic buildings. We used Booking.com to get us a rate of 60 Euros/night, which made our stay even more enjoyable! The bar is well-stocked and the beer garden cool/shady. It was a convenient taxi ride to our concert at Warsteiner Hockey Field, adjacent to the new Football/Soccer Stadium. The hotel staff was friendly with exceptional English skills. We definitely would enjoy being guests here again soon!
Spa facilities pool and close to the shops Rooms needed updating no air conditioning
Easy access to town, good spa and great breakfast.
Good location. Noise as room beside the road & so soft bed.
location, price, environment
I am staying at the hotel at least 3 times a year and believe that the hotel staff is the best any hotel could have I found the cleanliness of the hotel less good. Curtains and toilet in my room and an offensive smell in the elevator which I remember from at least 2 former visits and should really be dealt with.
Great hotel, great location, great facilities.
The staff was very friendly and accomodating. No complaints.
The location of the hotel is literally in the center of the city. Nevertheless, it is very quite in the night. Additionally, the hotel participates in a environmental project where for every (I think) five towels that you reuse a tree is plant somewhere. Don't know how much impact this really has but raising peoples awareness about their resource consumption is a good thing. If you buy 24 hours Internet connectivity, they mean 24 real-time hours from the moment on when you first log in. They do not mean 24 online hours what I was expecting. I mean, who stays in the hotel for 24 hours to be online there? That doesn't make any sense to me.
very good hotel middel of the city centre and quite, good for family as well and solo travellers
Quality furniture in the room. Price of the breakfast € 15,-
Hotel is located very close to Main Station and City Centre
swimming pool and sauna, very good breakfast service One lift for such a big hotel is not enough
Clean, comfortable, no-nonsense rooms. The lift (just 1) is small and takes ages to arrive. Structural problem.
it is quiet hotel in the center of the city. the bath tube was little high and it would be of touble for elederly people or for people with back problems.. other wise; it was okay.
Its a convenient location and its quiet. Air conditioning is awful. Much too hot. Its centralised and there is no separate room control. They turn the central system off at 10pm as well.
It was really value for money, excellent hotel, very high standard, breakfast good beyond imagination. We were a group with baby and everybody loved it, great cusine, except that the service in the kitchen was terribly long in the evening. The waiting time in the restaurant in the evening was about one hour (not acceptable in such a great hotel!
it lived up to, and even exeeded expectations. An earlier visit was very good. This visit was very, very good. We hope to use this hotel again.
The hotel was very convenient for an overnight stop, as it was very close to the motorway, but far enough away to be quiet. The hotel staff were quite abrupt, and wanted the money for the room at the time of booking in, which I have never known before. It was a long, long trek to the room. The breakfast made up for it though, this was really brilliant.
Location next to park Uneasy to find the hotel, because it is not visible from the highways.
Restaurant facilities at the hotel
Excellent situation next to a forest, close to the city. Lots of facilities.
The breakfast buffet is top notch. Truly excellent. Staff was ok, neither overly friendly or helpful. I was very explicit in the reservation that I wanted non-smoking rooms and we were given smoking rooms. The front desk didn't ask before giving us keys, so we got to our rooms to discover they were smoking.
Rooms are comfortable; good breakfast Too close from motorway (a little bit noisy) Far away from city center (Dusseldorf)
Excellent food and breakfast! Very friendly staff in the restaurant. It was very hot in the room due to lack of air conditioning(naturally would not have been hot without very hot summer weather)
Ver few things were to be liked but would include that it is pretty quiet so sleep was good too many; internet very expensive for a business hotel; rates incredibly high, more for a 5 star hotel than this.The Mercure is about 2 to 3 star at most. Room was not ready at 4pm which is unheard of; no apology, no complimentary drink while waiting for the cleaning; room when ready was the wrong one so change for another room which was not ready either. Its also utterly expensive
A very friendly staff ,excellent breakfast and general conditions in the hotel excellent
? Check out took 25 minutes, Internet should be free on such hotels, and parking should be free also
One of few (only?) hotels with rooms available during the plastics trade show. Price was too high given the facilities and location.
Shopping, saw the country around where we stated and visited relatives room needed air conditioning
Its roominess. Breakfast included many different types of food, including full English breakfast. The fridge in the room. That one could get a snack until late in the evening. Useful to have trolleys to move luggage about. The only small thing was that our daughter was staying in the hotel too with her 7 month old baby. She needed and asked for boiled water to make up the baby's milk. This did not arrive. Perhaps a language diffculty?
Bathroom was really nice and location is very good we were sent to the room with tourists living in it, situation wasn't nice...
It is a very nice hotel that I have used offten
The friendly and knowledgeable staff were very good. The bar meals were good, tasty food in large portions. Saturday breakfast was chaos, nobody on the desk to seat us and the manager running around barking at the staff as if it was their fault that everyone had gone to breakfast at the same time.
Excellent menus - the cook is heading towards a Michelin star. Staff very helpful. Excellent swimmming pool and sauna. The bed was not very well sprung - every time my wife or I turned over the whole bed shook. [No lewd remarks please!]
very comfortable rooms, good beds, free internet, good restaurant very polite but extremely cold staff. Made me feel unpleasant though they were very correct.
Great room, excellent restaurant. A really special hotel. Good value, given the quality of the hotel and the attention to detail.
The place is interesting and clean, the food is good. However on the first night the several rooms of the restaurant were full (there were plenty of trade-shows running in the area) and the service was very slow. a 45 minutes wait for a glass of white wine is a lot. Not just attention but also a touch of friendliness were lacking. Things improved considerably on the second night when the restaurant was less busy and a young trainee took care of my order. In spite of calling the hotel on the day before to make sure that everything was ok, I didn’t get the room that I had booked. That the senior front desk lady would then try and persuade me that a street- level "classic" room where the whole village can peep in, located in a separate house 100 meter down the street from the main building, is the same value as the quiet, terraced, roof-top "well-being creative" room that had been booked in the main building, only adds insult to injury, particularly since I got charged the same rate!
Very good eye for detail. Relaxing and charming atmosphere. I can recommend the restaurant; local, seasonal food, excellent. Good breakfast. 10 mins from Duisburg. If anything, the bathroom could do with more amenities and there wasn't a minibar. However there was a complimentary bottle of water and you could order drinks to be brought up with no extra charge. (Besides cnn, no other foreign channels on telly. Only german ones.) But non of this made our stay less enjoyable.
we were staying in a suite (as a last minute booking). Biking to Moers through nature, the use of the welness facilities and the room itself were all marvelous/splendid/great. absolutely not
very nice hotel, great dining room, but didn't have a chance to eat there. all in all very nice
Gourmet food, helpful staff New room, had no phone and remote from main hotel.
Overall a nice hotel with well designed and comfortable rooms. Very cosy ambience in the rooms and in the restaurant. A safe in the room would sertainly make sence and give it more value. Wine ordered on the wine-card was not available. The reception area personnel was partly not quite respectful
Wireless lan, excellent resturant and service
Quit area Via your site I asked for en room with two beds only to find that they did not have any rooms with two beds
Very clean & tidy hotel. Very corporate, ideal for business travellers. Absolutely nothing else for miles apart from houses. Stuck in the middle of an estate so you are confined to your hotel unless you get a taxi.
Very nice staff; nice location in residential area very calm - price all inclusive (mini bar, internet,...). Quite good restaurant offering interesting dishes - a bit expensive (starter+dish+ a glass of wine 40 eur ca.) Breakfast expensive (15 eur) ; including breakfast price per night was 80 eur which is pretty good
the staff were very freindly.Room was very clean breakfast very expensive so did not have it.rooms ok but expected it to be better as was paying 80 euros a night
Extremely clean and fresh in all areas. Towelling robes provided. English speaking staff who were friendly & helpful. Very quiet & peaceful excellent restaurant with 10% discount for residents
Restaurant meals, Hotel Staff.
The hotel it self was very nice, the staff were all very friendly and helpful.
The location was great , based close to family. I dont speak german ,so the receptionist was wonderful and very helpful . I had german family members joining our group for breakfast and wanted to pay for them I'd made all the arrangements with the receptionist . However the breakfast staff had not been advised so they asked my Aunt to pay the bill , which is not what I wanted to happen. My Aunt was able to explain in german to the staff member ... however the " treat" was spoilt...... Also the rooms were very dated
We have stayed at this Hotel on many occasions, it is easy accessable to all the places that we needed to reach
Clean and expansive rooms. Excellent customer service at front desk. Little bit off the main track, but not enough to cause concern
Very modern looking hotel, staff always very pleasant and helpful.
Very modern and well equipped, with a comfortable bed, and the staff were very friendly. Good selection at the breakfast buffet. We would have liked more substantial pillows.
The hotel has been completely refurbished and looks fantastic. My compliments to the owners. The staff at the reception is, as was before, still very friendly and helpful.
Modern Design, confortable rooms with free wi-fi, excellent staff, first class restaurant with wide wine selcection, recommended exclusively to business travellers. The position far from the biggest cities of the region
Food was outstanding, staff were very friendly and spoke very good English. Nothing
the place was beutiful
clean room, perfect service and good breakfast
lovely hotel in a small town with very nice staff. Pretty countryside nearby but hard to get around without a car. We were very well looked after.
It was a perfect choice. We really like family hotels and this one is perfect.
Comfortable rooms, some with balcony. Breakfast quite satisfactory.
the room was very clean,nice breakfast room, and nice breakfast, centre of town old fashioned style, very, very hot room
The welcome from the owner was friendly and efficient. The rooms were spacious and very comfortable - as was the bed! The shower in the bathroom was very good - plenty of hot water with excellent water pressure.
The Hotel is a comfortable, family run and friendly small hotel-the rooms are well furnished and equipped and the food served in the restaurant is excellent. We had a very pleasant stay both times we stayed there.
Good breakfast Reasturant seemed expensive, did not try.