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Very clean and well staffed. Nicks and dimed you for activities that are normally included in the "resort fee" at comparable resorts
Nice and quiet place.Staff was great,clean and updated rooms. The lagoon looks awesome on the picture,but in reality is a small pond, not even kids can swim there.This picture is a joke .Room was 250$ which ok,plus 85$ taxes and other fees and on the top 45$ resort fee.(we didnt take any extras).Nobody expect 380$ for one night.
Great location isolated on a key, but close to other cities. There is plenty to do - snorkel, scuba, tennis, parasail, fish, or hang out on the great grounds. The facilities are well laid out, with family and adult only areas. It was a bit pricey but we booked late for the holidays. The food onsite was good but not excellent. You are very close to other restaurants though in Marathon and Islamorado.
Everything fun under the sun different zones for different vibes you want to feel tranquility pool for adults only, 24 hour pool for the entire family, kids play zone with pirate slide waterworks, with additional pool, beautiful property, free trams The valet (Dwight) was rude and standoffish. Georgina at the breakfast buffet was straight nasty and just needs to be fired after basically scolding my child, or have additional "training" I think the Dolphins could have done a better job dealing with the guests
My family and I absolutely love this resort this is our second year coming here. I can't think of a single thing I would change. The staff is great and everyone is always smiling at Hawks Cay. Would highly recommend this place to anyone looking for a great family vacation.
Location, scenic, quiet Ageing facility, Wi-Fi coverage
We upgraded to a Junior Suite when we arrived and were very happy with the room. Layout was great, we had a great view. It was too cold to utilize the pool or any of the outdoor dun stuff. While it deterred us, there were from crazy people laying by the pool in Parkas! Food was great - we only ate the breakfast Buffet Were got there around 8is, we were looking for something light to eat and a couple of drinks. When we sat down we were handed to Alma restaurant menu which is their fine dining restaurant. We were told that they took away the bar menu. Only other thing I noticed was that the gym was way to small. Felt claustrophobic and like they had just shoved every piece of equipmen that they could into this little tiny room.
Staff was great and very helpful. We stayed in a marina villa. It was perfect for our family of 5 (3 adult children) plus grandmom! The kitchen was well equipped, full size fridge and dishwasher. There was a washer and dryer in the second bathroom. The men loved the accessibility to fishing/ charters. The women loved the spa. The location of the resort is perfect. We could venture out to Islamorada(20-25 minutes) and get to Key West (1:15-20) too. Marathon is very close and you have access there to gas stations and grocery stores. There were planned activities everyday for all ages, although they usually cost extra. The wifi was very spotty despite having a router in the villa. Room service was a bit rude and unaccommodating. We only ordered once, so maybe it was just one person that left a bad taste. It would have been helpful to have some sponges/dish towels in the kitchen along with a few basics like salt and pepper and coffee filters.
The resort is thoughtfully layed out. The location is great. House keeping service was great. In my 3 day stay, I only ate at the resort. I got the worst food poisoning. I believe it was the Mediterranean platter poolside. I advised the reception desk and they just said they were sorry. No management followed up with me. For that I will not go back.
Great Position, and very nice accomodation, beautiful grounds. Nearby, Steak and Lobster restaurant worth a visit, proper American food at reasonable prices Service charges and Taxes jack up the already hefty costs. Beach Bar chaged $5 for a very small fruit juice for the children PLUS 18% service. Kitchen ware not very comprehensive, lack of furniture in lesser bedrooms.
The 2-bdrm beach house was charming, immaculate, very comfortable and spacious. The beach was very nice and quite large. The Butterfly Cafe on the premises was an excellent restaurant. Our neighbors were playing some loud music. It stopped after about an hour, so we never complained.
Beautiful property, large rooms, full kitchen, balconies off each bedroom and back porch off living room. Incredible sunset views from beach. Huge, family-friendly pool with exquisite landscaping. Awesome workout facility. Need mats inside back door, the tile floors were very slippery. Housekeeping does not come daily. I would have liked to have the beds made and floors swept daily.
Nice rooms, beautiful pools, etc No possibility to print out check-in documents, very unfriendly staff. No reaction on complaints
We loved our condo, the proximity to the pool and beach, the grounds, and the Tiki Bar!
Great! Beautiful accomodations. Nice facility! Odd smell out by beach
Very peaceful, lots of grounds, it doesn't have the feel of lots of people on property.An adults pool. Several different areas on the property to relax - adult pool, lagoon pool huge beach for the keys Yes - the room did not have a few things that should be standard in the room - glassware, toaster It took several calls to the front desk, an approach to a housekeeping person and then finally a walk to the front desk - 3 hours to get 4 little glass's for the room.
I enjoyed the peace and quiet! We've stayed at Tranquility Bay before, so I knew what to expect. Our room was clean and fresh each day. More eating spots or hidden away vending machines...
Key Lime Martini!! I liked our Waiter (Cheryl)@Butterfly restaurant and Bartender@ Tiki (Styphon)... Too much attention to what one can't do!!! Makes a coldness about the place, to be soo nice.
The resort had excellent facilities for self catering and a restful holiday. Beautiful grounds, spacious villas - we had a 3 bedroom villa for a family of four, which would easily have slept 6 and 8 at a push. No, we loved everything
We stayed there for one night with another couple. We enjoyed it so very much and will be returning. It is more beautiful than we had all expected. Great bang for the buck!
Nothing Mosquitoes every where, dirty rooms, no lights in room, dirty all over the room, poor quality service, poor quality tv and out dated, no wifi, no breakfast, towels in very bad condition as well as bed clothings, bugs in bed and in rooms, food stuck on cling lamps, it had missing light bulbs, mildew on ceiling and walls. Terrible stay, I could go on, not even 1 star...
great idea, floating rooms by the pier and beautiful view of the bay near marathon, if you like fun unique places and don't care about luxury it's a great affordable place near key west
The boat that comes with the room and the onsite restaurant also the location.
The staff were extremely friendly and accommodating. I would recommend staying here. Keep in mind that this is not a luxery hotel. Families, those seeking relaxation should stay here. I would consider this hotel as "old Florida".
On the beach location, use of motorboat, kayaks and pedalloes. On arrival, charging us another $100 on top for taxes.
The beach, but the wind was blowing 30 mph from the East the days we were there and we could not use any of the items offered. Our room was under the kitchen that was in operation until 10:00 pm and opened at 7:00 am. Was very noisy. also the fan did not work in the bathroom.
Driving motorboats to the riffs
Very cute, old timey-Keys and very tropical and relaxing. Boats included with package. It wasn't until after I booked the reservation that a 15% gratuity was added and the only way to "get out of" the reservation was with a 35.00 cancellation fee. Never told of the 15% fee prior.
Friendly staff;Great location;Excellent breakfast included;Nice fishing pier;Moody 1950s atmosphere and1950s music;Excellent restaurant menu;Nice waterside sandy esplanade(not really a beach)great for sunbathing and nocturnal stargazing; Use of outboard motorboats available for fishing included in the price;Plenty of pillows;Nice jacuzzi and pool. Rooms(at least ours)urgently need cosmetic surgery,specially the bathroom(rust-stained fixtures and long dead insects on top of the shower enclosure);The AC could barely keep up even if (noisily)working non stop around the clock;Decor dates from the 1950s and appears original;Restaurant menu prices extremely high,at Coral Gables levels(making us avoid eating there);The motel was probably top notch circa 1958 but now looks run down and not in my opinion a $150.00 a night hotel,even with the included features;With a good remodeling and updating it would be a great place again ;At this time I must have reservations about recommending it as not good value for the money(I can get a Hilton on Cocoa Beach for $100 a night at this time of the year
Relativel nicely located directly on the beach, easy to find Pretty worn out, not in good shape, not clean at all, sometimes shower, TV and Toilette didn't work
The room and location were great the fact that it included the motor boat was a plus. These are not complaints but suggestions: