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I was pleasantly surprised with how affordable and accessible this hotel is. You're a short 5-minute walk from one of the best beaches on the island (there are many). There entire hotel was very clean and the hotel staff was friendly and knowledgeable. I will absolutely be booking with Maui Coast Hotel the next time I head to back. I am a resident of Honolulu, on the island of Oahu, and am familiar with many hotels - this hotel has a charm and simple beauty that couples with price and easy access to the beach for an excellent choice. There's a standard daily fee of $20 a day(typical) for access to things like the wireless internet network and the pool, but the reason I state this as a negative is that they are not very clear about this charge initially and there's no way to decline the facilities for removal of the charge. Again, not a big deal but I felt I should mention it.
Loved that it was just a short walk to the beach. And the staff were super friendly which was great. There's an additional $20/day resort fee.
gym bar was for young only
Very well-run hotel that has given a lot of thought to amenities. Bathrooms were a bit small.
The room is fantastic and the bed was super comfortable! And amenities! Oh the amenities.... The pool could have been more appealing especially since you HAVE to pay the resort fee.
The hotel was wonderful, very beautiful facility. The staff was wonderfully friendly. Very nice facility and grounds.
Location Room was too dark and popcorn ceilings
Nothing Black mold in bathroom!!!!
some irritant in the room caused cough- air conditioner, carpets. Needs updating
I stayed at this hotel for the first time 2 years ago and had a good experience. I had a 1-bedroom suite and it is perfect for an extended stay. The rooms are very roomy and comfortable here. Some of the front desk staff were not very friendly or attentive. I found the porters and the housekeepers to be the most friendly and would greet me with a smile and say hello. The front desk staff looked bored and every time that I walked up to the front desk, they were looking at their monitors and it took them some time to finally look up to greet me (without a smile). Not sure why they have to be looking at their monitors when no guest is at the front desk. They should be trained to be aware of who is walking up to the front desk and raise their head and make eye contact with the guest that is approaching the desk. This happened each time I approached the desk and there was no guest at the front desk and the staff were not on the phone. Not sure what was so interesting on their monitor. Leads me to believe that they are surfing the internet or something......
The pool side restaurant was fair priced for food and drinks. Both of which were prepared very well. Breakfast at the main restaurant at the front of the hotel was also very nice. The one bedroom suite was spacious and nicely appointed. It was very clean as were the hallways and common areas. Front desk employees very pleasant. I am sure we will return. We are not big pool people; but, the pool area and the chair seating area is not large. The hotel is on the opposite side of the ocean which might disappoint some, we knew where it was located and we were fine with that.
Great location. Nicely appointed room. Great lobby. Food was very good. Stayed Feb. 2016 4 nights. We were on ground level and discovered a cockroach in our bed after our first night. Management was quick to respond as we requested the room be sprayed. Next day we came back to the room to discover a small lizard hanging on the inside drapes (we had never opened the balcony doors). We requested a change of room thinking we wanted off of ground level and they moved us up to the sixth floor. Cockroaches were even a worse problem. Again discovered a cockroach in our bed and when you turned the light on in the bathroom they ran off the counter. Front desk clerk suggested that this was possible in a tropical climate. This was our third stay on the islands and the first time we ever encountered cockroaches. Management needs to be more proactive with a pest control program. Made for an uncomfortable stay and would not return. Not good value for the money!
Having just returned from the Andaz Maui and couldn't be happier with the experience. The staff especially is just lovely.
Staff was friendly, non- elitist. Hotel was clean, modern, on trend. Cocktails were the best we had on maui. Pretty much nothing. We will definitely be back
Tip top service. Great hospitality- would come back to Andaz.
Staff was extremely professional. Very clean. Comfortable. Great location . Awesome beaches. Great food Nothing
Service was personalized and discreet. They took time to call me by name. Ambiance was family friendly yet upscale. Grounds are well kept Food and drink are very pricey. Property seems a little dated, could use an update.
I've stayed at many 4 and 5 star hotels. This was my first time at the Fairmont Kealani. I thought the rooms were nice and spacious. I liked that the pool side was relaxed and accommodating, opened 24 hours. I would definitely come back again. At the time there was only one hot tub...would have been nice if there were more. Also pool side gets busy early so reserve your spot by 8am.
Beautiful property with great service. Vacationed there with a 1 and 11 year old. Suite room worked out great and we enjoyed our large lanai. Highly recommend!
Restaurants are excellent as well as pool side food and drink service. Pool side menu was more expensive than expected. An outdoor convention of Trial Lawyers Assoc. was held in the open grass area outside our lanai, both morning and night for two days. Loud speakers, music and announcements heard inside our room even with the sliders closed.
Amazing honeymoon location! Very beautiful grounds and beach location. Would definitely stay here again, and look forward to it! Just a couple negatives: First, every restaurant is extremely pricey. We ended up going into to Wailea and Kihei to find some local restaurants that were even better food for a more affordable price. Second, and this was just our room which was Garden View, they held weddings and events directly below us in their event space and we could hear every word/song. The front desk told us the wedding would be over by 11pm but it went until after 12. We didn't have kids so it was fine, but would have been really annoying if we were trying to sleep!
Separate living room, huge luxury bath with amazing water pressure, fabulous bed, & lovely balcony. Some ocean views better than others. Several great restaurants on site, great daily breakfast buffet, three swimming pools( one is for over 18) , many areas to sunbath, ocean front with lounge chairs, beautiful, dramatic lobby, concierge service, valet. Cost. In house laundry lost our clothes several times, attendant on beach was rude about loung chairs-several times, front desk did not send up bellman when asked. Toilet ran for days, but after the first two repair calls didn't work, they upgraded us to a better room.
view, location on beach, staff, overall service. daily resort fee charging for many things you may not use, we were given a discounted upgrade to a room with a view, but it was right over the meeting facilities and two days of our stay major events were just below our window and were noisy and disruptive and when we exited the elevator they were right there in our way., the cell phone coverage was bad, the room service kitchen did not know what a margherita pizza was supposed to have on it.
Have stayed here multiple times and enjoyed each visit. You can't beat the rooms (all suites). The suites are always clean and spacious. Upgrade to partial or full ocean view and you won't be disappointed.
great rooms. felt corporate and rushed. has great potential but was difficult to "relax" when outside the room. green space is completed covered with lawn chairs, making it feel cramped.
Beautiful property, great beach and pool. Huge suites with everything you need. Musty smell in room but hotel changed filters right away to ameliorate the problem. On site restaurants are expensive.
Everything about this place. It is just a wonderful place to stay regardless of the purpose of your stay.
The hotel was relatively quiet, price, location, friendly staff Ceiling fan broke everytime we tried to turn it on, kitchen faucet almost falling apart but was replaced mid stay. Bathrooms and Kitchen could use some good bleach.
cozy and warm Amenities like bathroom sinks and toilets are old and needs renovating.
The staff and the hotel are amazing! I did not want to leave. For the price and location this Hotel cannot be beat! I want to go back right now! Nothing ..... other than they could not make time stand still!
The front desk staff were very informative about all the best restaurants and activities. They were very helpful. Also, the gardens there are beautiful.
The staff were really helpful. Our room was okay, but rather than an armchair and desk, maybe a small couch would have been better for comfort.
Can't beat the price and value. Room was well appointed, very clean, with modern upgrades. Wifi was fast too. There is no commercial kitchen on the premises, so they cannot prepare breakfast for you. So only a continental breakfast is available. But it's still a nice spread. Best part, IMHO is the panini maker.
Beautiful setting, excellent and friendly staff. clean rooms. Good snorkling and swimming. Excellent laua excellent food and show. Resturant food could be better.
the room, the view from the room not enough capacity at the pool for a large amount of guests, not enough sports in the shade during the day at the pool
Room was functional and large enough great ocean front view. No HDMI Input on the flat screen TV so could play my iPad movies. Bathroom was a bit small not particularly functional and a bit dated. Long walk to the large self park garage at closer smaller lot always seemed to be full
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options. The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina. Big family hotel
Amazing location.. Staff were not really friendly. Had to really struggle to find the laundry area in Sheraton. I asked one of the staff he just shrugged and walked away.. I would say half the people were happy & welcoming with "Aloha" other half didnt bother and they just wanted to work to get paid.
Hotel was excellent and beach/views exceptional
Proximity to beach 1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Location beautiful. $35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized. Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Brilliant location, nice views, good cultural activities. Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Immaculate groundskeeper, super clean, very friendly staff and superior customer services.
The staff was really nice. It was right in the water. The rooms were very basic- cheep and noisy. Not what you would expect for a hotel that cost over $200. I had to go down a 1/2 flight of stairs to get to the elevator - and with a leg injury it was very difficult. It is not handicapped accessible if you are in the long Bld
Cleanliness, location and affordability are great aspects. The pool has a mountain view and the rooms are very spacious. The staff was extremely nice and the stay includes a hospitality room where you can shower, change, leave luggage or hang out if your flight leaves many hours after check out. There's very few cons to this hotel. The two that we thought of are: no microwaves inside rooms and pay for parking which the lot is rather small.
Room was really out dated. Not very clean
Everything it has a whole vintage retro look it was like walking into different time thank you for a great experience!!!! No complaints!
This place is an older family run business that is well maintained, clean and comfortable. Small bathrooms with low shower head makes it challenging for taller people.
The hotel is extremely old and has a mildew smell. The parking is terrible. The staff was nice. We stayed our last night to be close to the airport. I would not stay here again.
Not much! Staff very rude!!! Basically No Wi-Fi! They advertise that it's free but connection so slow.....it "times out", hence you never get to use their supposed free Wi-Fi. Save yourself the frustration of this place....spend a little extra and stay someplace else where they know what customer service is!
We were pool side. Clean, beautiful view of the mountains and water from our side view. No frills, centrally located if you rent a car. Breakfast was included with our package, great restaurant for family style Polynesian food. Staff was accommodating and friendly. We got better than what we paid for We did not know parking was not included. $15 a night, limited parking.
The breeze coming through my windows??? To die for! Staff were very friendly Location Location Location-close to airport, shopping, convenient! It was so RETRO and I loved that! No microwave in room The Wifi Was sketchy, it worked but you had to keep signing in each day V.S. it just connecting for the duration
It was reasonable for a last minute hotel. They only gave us two towels for three people and they charged us for parking but didn't have enough spots to accommodate our car.
Easy to find room, ocean view, could hear the waves all night from our room. Easy parking. Close to airport.
Beautiful Japanese garden and other landscaping; access to a lovely ocean beach; great location (somewhat remote, in that it is not surrounded by other hotels); hotel shuttles guests to and from other nearby hotels and shopping. We were put into a room that overlooked a large roof. We were then moved into a lower room that overlooked treetops and part of the roof. Finally, when we complained to the management, the assistant manager (who was courteous and very helpful) had us moved to a room on an upper floor with an ocean view.
staff was very friendly and helpful
The staff was friendly, and the beach at the hotel is absolutely beautiful. The room was nice with a comfortable bed. It is not a luxury hotel, but it is definitely not budget, either. I think the 4 star (out of 5) rating is appropriate. The location is away from the social action on Maui, which is good for our family (3 small children). The location is not so convenient for eating out. You pretty much have to get a car. It is on the 'dry' side of Maui, but that's not such a big deal.
The pool, beach, and our lower level rooms were not affected by construction. It was not very intrusive and I hardly noticed. The updated room was very nice. Service was very friendly and I didn't get any uncaring vibes from any of the staff I encountered. Unfortunately the kids pool area was under construction, but we made due with the main family pool. We stayed away from the adult only pool so I can't comment on that. For young kids, any pool is great. But this one was too deep in most parts for really young kids like ours. But they still had fun of course.
Scenery No conveniences. No shuttle. Everything has a steep additional price, which is extremely disappointing for the cost of the hotel.
Had a conference next door at Grand Wailea and did not have young kids or family with me so did not want the extra expense of staying there. This was so convenient with walking path to the Grand Wailea along the ocean and more affordable. Liked that the shops of Wailea were right next door also. Walking path to near by beaches was great. Attended the luau at the Marriott which was very fun I would stay here again There was no beach in front of the hotel but not much of an issue. Look forward to the renovations being done.
My wife and I loved the resort. It was a beautiful location very well maintained. The staff made our stay extra special. I had ordered flowers for our room. When we arrived, we also had a bottle of champagne and chocolate dipped strawberries. I wanted the stay to be special for my wife, they definitely made it so. The resort was being remodeled, that did take away at all, Now we have a the goal of returning afterwards to see how much nicer they make it.
The infinity pool and waterfront location are nice, although the beach is not right in front of the property. The construction and service were horrible!!!we could not even open our curtains because the construction guys were right there! You also get Nickle and dined for everything, including renting cabanas and snorkel gear.
Friendly staff have us a nice room After we complained After the First night. Adults only Pool was great with good service but pricy (200 USD for a cabana for a day). Nice snorkeling at the closeby beach. Restaurant too expensive, 30 USD resort fee per day just to get Internet and 2 Mai Tai Self Parking 25 $ per day.
Location Staff Pools Beach Much of hotel was closed under renovation We were not told it was under renovation Renovation noise Poor signage while under renovation
Rooms were clean, big. Great location, near the Wailea mall/shops/restaurants and a short drive to Kihei. Good walking/running path connecting the hotel to other properties and beaches. Infinity Pool was nice when it wasn't over-crowded. Too many people at the pool, reserving space and not using chairs. Staff was worthless at times. Had a terrible room location at the beginning of our stay, but moved after one night. Will be a lot better when the second pool is finished. Resort fee doesn't include parking, so you're paying an extra $50ish/night in fees and parking.
Location is great. Resort was quiet and comfortable. Very nice pool with good service. Staff was not very attentive - poor directions to the room. Restaurants were disappointing. Parking fees are high ($25 per day adds up...)
Location on the beach. Pools, view, and staff were great! The pullout bed for our kids was a bummer. Room was a bit dated.
nice location, right in wailea and near the (overpriced) shops at wailea. if you are going to spend multiple days shopping there this is a good hotel as you can just walk there. as with all resorts in wailea (except the makena prince) they charge resort and parking fees. service and staff were nice and professional. you can get a no view "resort room" for a decent price, but price starts escalating quickly as you get water views; standard. the adults only / infinity pool was nice, but crowded due to the main pool being closed for renovation. the only hot tub was also being renovated so that didn't exist. very large and spread out and depending on where located could be a walk to get anywhere.