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Charming old world hotel, excellent spa, fantastic walks
Ambience and location Needs more lifts installed
the relaxed ambiance and the magnific SPA and Pool area the entertainment in the bar was terrible
The relaxed atmosphere and the magnificent surroundings. We felt we were in another world which was peaceful and beautiful. Highly recommend. The excellent low-key service contributed to this otherworld feeling.
The grounds are amazing. The free boat ride is a lovely touch and the music in the bar in the evening was lovely. The spa was lovely.
I loved the accomadation of the lodges.There were 5 of us and yet we did not feel cramped at all.The wooded walks all around the hotel were very well laid out and the children adored going on these adventures! I didn't like the fact that the bar menu closes at 6pm.Also when we did get room service we had to walk to collet the food from the lodges which on a rainy night wasn't that pleasant.
Room was very small and in need of some refurbishment. Also water was cut off (not the hotels fault) for most of the first day of our stay
We enjoyed a very relaxing family break surrounded by beautiful grounds and it was a perfect location for touring around Kerry. The pool closing time 5pm for children under 16yrs was too restrictive for our older children 11 13 and 15 yrs. It meant after a day touring the area they were home at 6pm and unable to use pool. Unpopular decision on part of hotel.
Apartment facilities very good and great value for money
The scenery was amazing and the food was excellent. Also enjoyed the lodge which was very comfortable and spacious. Couldn't say I disliked anything about our stay and would certainly go back again!.
food excellent no
first class food rooms elevators staff. Ideal base for touring Kenmare and Bantry bays and peninsulas
the staff were exceptionally helpful and cheerful
fantastic lovely place to stay very convenient to village
The location on the ring of Kerry is fantastic. Fact that hotel is within walking distance of village also a plus. Great sense of space in the hotel rooms.
The hotel was fabulous, the staff were very friendly and courteous, the food choice and standard were terrific and the rooms were of a very high standard.
The rooms were spacious and comfortable, with a beautiful view. The bed was comfortable and the house staff most agreeable. Apart from the guestrooms, there is no apparent place for relaxing or reading. The open plan of the foyer is pleasant for the visitor, but it does not make for generating any atmosphere of comfort for the resident guest.
The quality and attention to detail from the courtesy biscuits to the luxurious bed linen
A very relaxed atmosphere in the hotel. Staff very friendly and helpful --- nothing was a problem.Loved the walks around the Hotel and loved the views from our bedroom--- view of the lake and mountains. Would love to see a swimming pool in the Hotel,
Hotel was clean, staff very helpful.
No T V in the sitting room, just nice and quiet
Great breakfast, excellent value for money, very friendly service. Wonderful setting close to all Kerry has to offer - mountains, beach, lakes.
Very nice rooms and kind staff.
Good but simple room, good bed. You can use the computer in a special room. Good breakfast. Private parking place. no coffee/tea on the room
The staff were very obliging and allowed us to have breakfast before the designated time because we were going hillwalking
Top class hotel. Highly recommended. Great value for the price
Nice location, good breakfast We stayed in a family room and had a tiny shower stall with "PowerShower" only. Try washing a two year old in that. Hotel doesn't understand family requirements. Hotel is completely "Tirolean" in atmosphere and decor. Does not reflect Ring of Kerry, Ireland. Beds were left unmade one day of two night stay. Many other properties in close vicinity of this property with better pricing.
our host Keira was so pleasant and the location beautiful maybe have the heating on when we arrive as the rooms were cold
The staff were very friendly (and Bobby the dog!) They were extremely helpful when asked for advice on local amenities and places of interest. The room was comfortable and spacious. There were several options available for breakfast - the cooked one was delicious. The surrounding views were lovely. TV channel options were very limited (not a problem for our one night stay, but may have been frustrating if we had stayed any longer.) The collapsible toilet seat nearly caused an incident (!), but the problem was reported and accepted with thanks.
our stay here was short but very enjoyable. Ciara the girl who looked after us was really kind and very helpful. a beautiful accomadation , spotlessly clean and lovely staff. one of the nicest we have stayed in.
The terrific welcome laid on for all of us, family & staff were very attentive & made the Wedding a memorable experience, thank you very much, & well done No, nothing at all
The Butler Arms has a warm welcoming feel about it. The staff are friendly and efficient. The hotel accommodation is clean and bright. The food is very good. I was relieved to find a private car park also. I have no complaints.
There for a wedding "fantastic" staff so so nice food fantastic welcome terrific from everyone room spotless value for money ticked all the boxes for me Not the Hotel it is fantastic just the journey is very long from Dublin .............. but well worth the drive .....so all in all not one complaint and I would be of the same mine with all my friends that attended the wedding on 28th August 10
The views and situation of hotel. From the advert it looks grand. Inside was dated. Bed was small double.
Good Food, Location
I thoroughly enjoyed my stay here. The food was gorgeous and the staff were very pleasant and helpful. The rooms are spacious and comfortable with excellant sea views.
I thought that the Hotel setting was fantastic,the staff and services were great,I will be recommending the Hotel to my golf buddies.
Ambience, good food, good service.
Very friendly and helpful staff.Guests made to feel that they are personally welcome.I would recommend the Butler Arms to anyone as the place to stay in the Waterville area.Family run hotels are so much nicer than impersonal members of large chains
Friendliness, Good Service, Informality, Cleanliness.
The location worked for our trip and the facilities and the owners were terrific. The facility has a lake that is of inyerest to fishing folks, but we were more interested in the location. NO
Very friendly and helpful hostess, nice breakfast, lovely springer spaniel puppies and dogs, wonderful views from the windows. Bathroom could do with an overhaul (noisy extractor fan, toilet roll fitting badly placed, elderly bathmat)
The friendliness and genuine helpfulness of the proprietor.
Extremaly friendly owners, view on the Ocen, great rooms, sitting room with a chimney for all guests - very cosy! I would absolutely recommend to anyone! For both family vacation and romantic weekend :)
Warm, welcoming service - very friendly and organized - amazing breakfast!! Great for golfers playing Waterville and easy walking access to the town.
Everything was fine ! Large room, quiet, comfortable, clean ...Splendid brekfasts. Mary, the owner, is very friendly (everybody in the house is, actually). She will give you very good advice, including very decent restaurants to go to. Waterville is a good place to discover Co. Kerry.
Refreshments offered on arrival in guest lounge. Assistance offered to get luggage upstairs. Powe rpoints in room.
The owner, Mary was very personable, made us feel welcome by bringing us in out of the rain with a hot cup of tea and coffee. They don't have blackout curtains in the bedrooms so with the bright summer nights and early mornings, the rooms are very light - hard to sleep if you are used to darkness!
the hospitality was more than we could have ever expected, Mary is such a hostess, nothing was too much trouble and our room was top class, I have stayed in 5 star hotels all over Ireland and i must say this bed and breakfast surpasses any of them, I would recommend the Brookhven 100%
Lovely room, helpful staff, terrific service, great breakfast, recommended
The location on the edge of Waterville was perfect. Nothing
Comfortable bed,living room, excellent hospitality, quiet location, parking, scenery.
Nice Comfortable clean accommodation, friendly staff and good food
the room was comfortable and the hotel was in a good location as a touring base with a good selection for breakfast shower not great. cold at night no heating on
The bar stsyed open to accomodate our late arrival.
The location and the restaurant. The room was outdated and not well maintained. The bedding needed replacing.
The food, was very good. Food service especially breakfast was quick & effecient Staff & management distant & unfriendly, is the main reason we will not be recommending to friends/family and we won't stay again.
the food was good the room was very noisy
The View from the rooms was excellent No heating on in the rooms, TV remote not working
Friendly staff, cosy bar area & superb restaurant. Booking a room for the night did not guarantee a reservation in the restaurant.Noise from the kitchen late at night, clattering pans etc
Food was better than average & service was good Shower & bathroom substandard
The food was excellent rooms dated
the food was good but very expensive. the dining room service was good. We were refused a wake up call, told to use our mobile phones. Early golfer breakfast was not available, a poor cheese sandwich, a bottle of water and an apple was provided in lieu of breakfast. It was a poor show and we were embarassed to have to admit to our American companion that the hotel were not willing to provide proper service. The hotel is located directly beside the golf course.
The food was excellent and the Guinness was even better. It was comfortable an cosy and the staff were friendly and helpful. bathroom was a little on the small side.
Our second time this year.Loved it the first time,love it still.Back soon.