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Pleasant setting with an impressive approach The room was too condensed
The restaurant food was very poor. Bar food not much better.
Elegant calm atmosphere; welcoming helpful staff. Really an oasis of tranquility.
The decoration of the rooms downstairs and the hall ways the room was very small end badly apointed
The beauty of the surrounding countryside and the magnificence of the hotel itself.
The overal immpression initially was good. The food was very acceptable although the evening meal menu was rather limited. The beds!! although the mattress in the first room I used looked fairly new it was poor quality with little comfort offered. After complaining in the morning nothing changed so coplained again was moved to another room which had a marginally better mattress.
Beautiful location and grounds. Stunning main building but not all the accomocation is available in the main building. The hotel is not really set up to cater for individuals visting. It is more of a conference centre. The evening meal was a buffet style with 3 choices and based on what the wedding party next door were having! The ambience of the restaurant was more canteen than restaurant. Having said this, if you asked staff for anything, they were happy to provide it.
Great value for money.
Stunning building with wonderful grounds and great breakfast and updated room. Nothing
The area, although we had to go everywhere in the car, also the room was lovely the fact that the spa was not attached to the hotel again we used the car not very good when you come out of the swimming pool
The location was very good and when the staff learn thier roles and find thier way around the hotel, it will in no doubt be a lovely place to stay. The cleanliness of the room was extremely dissapionting and the staff where not very friendly.
Room was nice and new, however not what I would class as delux as was booked The pool was a good 5 minute walk from one hotel to the next and staff where poorly trained, TV remained broken for 2 day of our stay
The hotel grounds and local area The fact they have a two tier system where guests staying at the Old Swan get dining reservation preferences and their own roped off lounge area that the Minster guests cannot use
Character hotel. Standard room very small, we stayed in the barn conversion annexe, room was very small with single glazed window which was very noisy.It felt as if we were staying in a beach hut. There was a noise in the pipes which kept us awake most of the night.Also we had to travel to a nearby pub as the restaurant(which is another pub a minute) away was full, priority to guests with bb and e meal.
Location Staff and service
Setting and location excellent. Public rooms nice Scandinavian type rooms (118) were very very small. Little wardrobe and storage space. Walls were paper thin. We could hear neighbours even when they were whispering and using bathroom! Flight path from nearby RAF base. No double galzing. It was clear the accommodation was geared to single people on conferences/workshops. Massive disappointmant!
I liked the helpful staff in the restaurant who worked extremely hard on the sturday evening of our stay. I stayed in room 121 which was awful and i have complained personally to Diane Cornish the sales manager and i have yet to have the courtesy of a reply to my comments.
lovely location, good restaurant
The reception and cleaning staff were extremely friendly and welcoming The setting is delightful and the food in the restaurant was very good. Our bath room was very cold - no apparent heating and interesting though the high ceilings are, there was a draught. This did not spoil our stay but if the weather had been colder it might have done.
The lovely village location and splendid grounds, the roaring fires and tasteful country house feel. The restaurant was a little disorganised. Four people took our orders and served us and the co-ordination was lacking and the service was therefore slow. Why not allocate given tables to specific waiting staff?
Lovely setting, staff very friendly. Lovely meal. There were no biscuits on the hospitality tray.
We stayed for 2 nights to celebrate our wedding anniversary. The first room was extremely hot, we spoke to reception who offered us another room without hesitation. The restaurant is excellent both for breakfast & dinner. After eating there the first night we definitely wanted to on our second night but forgot to book. So after a day out and about came back to hear it was fully booked being Saturday. However the staff were brilliant and said they would manage to squeeze us in and we weren't disappointed, the steak was perfect along with everything else! Staff very friendly and helpful. Lovely grounds and setting. Will definitely go back.
Clean, pleasant staff, good central location on the high street. Room a bit tired looking. Cream for coffee in the room was out of date. Cold room- the heating had not been put on. Facing bins at back of building & a bit noisy when staff were. Putting the rubbish out.
Fantastic breakfast and staff were very helpful and attentive.
Burford is a lovely town in the Cotswolds. Also the countryside surrounding it is wonderful, especially in Autumn.
Friendly staff & excellent service.Wonderful food. Real ale was a bonus.
The room, the quiet, the comfortable bed, the excellent breakfast (even though I only ate it once), the accommodating staff (thank you for my early morning latte on the patio). Turning off the patio lights around 11 p.m. (midnight?)..... I couldn't have my late night read outside.... a small thing, but important for me. It would have been good to have a facecloth included with the room's linens.
Service was both willing and charming (though no one offered to carry my case). Excellent breakfast. One could read by bedside lights - a rare pleasure! Decor a bit shabby and not particularly to my taste. Comfortable first-floor sitting-room had unused look.
The food - both breakfast and dinner was outstanding. The best meals we had in our tour of the Cotswolds.
Excellent location, restaurant, pub, reception area and lounge. Excellent breakfast. Standard room small, but that is a general problem with older hotels. Bed was small & too soft, but it had to fit the room.
Lovely room and helpful staff. Plenty of space in the communal areas and lovely breakfast in the conservatory overlooking the gardens. On arrival, the room was a double not a twin and the beds weren't separated until late. However, the staff were very apologetic and we were offered complimentary drinks.
Nice old hotel Our room was above the bar which was extremely noisy
reception staff very pleasant and efficient we found the restaurant service and food a bit fussy.
fabulous and very romantic. loved it
Stylish interior whilst maintaining the mature building.
attentive service! knowledgeable staff! restaurant a little expensive
Pretty garden and garden room where we had a very good breakfast Terrible access to our bedroom, tv did not work clearly and loo flush in bathroom was very poor
I don't think you can find a better example of an Olde England Cotswold hotel. Log fires, beams, uneven floors, mullioned windows, beautiful garden and courtyard. But a lot of thought and money has been spent on bringing it up to modern standards and the furnishings and design are brilliant. Luxury, but not stuffy. The soft lighting in our bedroom (Room 9, Tudor Moot Room) made it hard to put my makeup on. Had to wait for my husband to finish in the bathroom so I could use the mirror in there , but there was no where to place my makeup bag. The electric shower is feeble. Neither of these points would put me off going to The Manor House again!
Reception staff were helpful and room and bed were spacious.
Friendly staff at meal time, plenty of car parking, ideally situated for A40 Swimming pool far too small
Absolutely the best, most beautiful hotel we have stayed at in the UK. Wonderful restaurant and wonderful food as well as service. Keep up the good work. Highly recommend your hotel. No
Comfortable room with good facilities,a very good meal with very effici.ent and friendly service no lift
peace and quiet and the location Choice of dining menu and the cost.
Good facilities, good food in restaurant, good room and friendly staff. Good location for shopping in Oxford and visiting the Cotswolds
facilities breakfast good evening meal portions small for the price
The size of the room was great. Food was value for money from the bar, the breakfast was good and extensive. Nothing major
you felt a relaxed atmosphere, no rushing around. it was great.
Relaxed, attentive staff, homely, real fires.
Good food,pleasant staff and value for money
Breakfast finished at 9.00 o clock which was quite early and there was not a menu to choose from you could only have what was out already
Grreat room (39), grreat staff, good restaurant, good location
The room was comfortable without any frills. The bar area was well run and had an excellent ambiance. The dining room was poorly run. Tables were dirty and not laid. No food left at breakfast. Staff were not trained and receptionist was unhelpful.
Basic, but relatively good facilities, bar, restaurant, small (chilly) swimming pool. Good location in the centre of the town and nice part of the country. Second room was much bigger and better. The first "family" room we were put in was not acceptable. there was a small sofa bed which was too small and uncomfortable for our children. Sorted by the staff. The decor is a bit old and tired. Overall a bit 'Fawlty Towers'. Food in bar was average.
The food and service in the restaurant was very good The room allocated to us was very small, cleanliness in the room was very poor , the ensuite was tiny, & the shower did not work . Our room was very non standard and required upgrading.
Staff friendly and the bar and food was reasonably priced compared to the rest of the village.
Location and staff attention. Rooms cold and dark. Car park difficult to find and inaccessible. Price probably a bit too high given the quality of the accommodation etc.
The staff was very friendly and eager to please. Our room was clean and comfortable.
The staff were excellent, friendly and welcoming. Great decor, good food and a nice atmosphere in all areas.
A very relaxing hotel in good order. Due to age of building noise from room above was disturbing
we stayed one night. The room was a good size, it was clean & the decor was good. We had a good open view of Moreton high street.The bed was comfortable. we got complimentary tea/coffee and sparkling wine brought up to us on our arrival which was great. The only meal we had in the hotel was breakfast and it was very good.Our room was up 2 flights of stairs with no lift but the staff carried our bags up for us.
comfortable room, helpful friendly staff general atmosphere in the bar & dining room, location & food
The hotel has lots of character and plenty of olde world charm. Also it has just been modernised so all the bedroom furniture and fittings were very modern and in good condition We have been in room 112 before and in that instance there was damp/leak problem with water coming in the ceiling by the window, despite the refit, there is still a problem with damp in the room. The room smells "damp" when you arrive and the sloped ceiling above the bed is "wet". Also breakfast service could be a little quicker. That first cup of coffee needs to be with us fast!
Spacious room and bathroom,private outside seating area.Good central location.
Relaxed, informal but very good quality. Really liked the decor mixed with the really old beautiful building. Fantastic location for a relaxed weekend - lovely shops and pubs.
Only one the toilet in our room required 3 to 4 flushes. Too little water dispensed at a time, downstairs were toilets fine.
The charm of the building, Beer Garden, Location, Breakfast options, Friendly staff. On the expensive side but accommodation in the area is.
Just the ticket! a very warm welcome, very accommodating, excellent food and in the most beautiful setting. We'll definitely be back. Thank you.
Tally, Scott & not forgetting Andy were really friendly and helpful, nothing was too much trouble. We were made to feel very comfortable from the beginning to the end of our stay. The food was excellent and our room was very comfortable. Will definitely recommend to family & friends.
The staff were very friendly and helpful. Delicious food served in the atmospheric bar area at the front of the hotel.
Convenient and very quiet. there were no other facilities in the vicinity so you are a captive audience. As a consequence, the prices for drinks etc were very high.
nothing particularly stands out - rooms were comfortable but not special, food was mostly good. Waiting staff were attentive owner / manager has a rather abrupt manner which can be off putting, Breakfast portions are small and do not justify the £9.95 price tag. Cheese board portions also small - I have seen bigger Dairy Lea triangles!
Good food, comfortable spacious room and ideally situated near to RAF Brize Norton.
The dinner menu and the breakfast was very good. The staff were friendly and bar area was traditional. The bed was a bit soft.
Relaxed atmosphere, helpful staff, excellent food.
Food was excellent. Room was comfortable For a superior room, the bathroom needed updating and the room initially was cold
very pleasent room,with lovely fresh cooked food in pub
Bed was uncomfrtable. Kettle did not work
excellent location, accomodation, hospitality and food The breakfast was very good, but you had to make a choice by means of a menu. You could also limit the choice with a buffet, but the guest would now free to take what and how much he wants.
Comfortable, good atmosphere, convenient for Oxford.
Nice clean hotel and ideal central location in Witney. Breakfast service each morning was utterly hopeless.
Comfortable bed and good food Limited car parking
Staff very friendly and helpful Rooms and facilities perhaps a bit tired...
lamb shank evening meal poor. good cooked breakfast.
I booked two rooms - 1 family room and 1 single room. The family room was spacious and comfortable. However, the single room was not very clean and there was evidence of damp - it was not satisfactory. There was also a lot of noise from the neighbouring bars on the Saturday night and whilst the Marlborough is not in a position to have any control of this it did mean that we got very little sleep until after 4am on the Sunday morning.
food options, central location noisy room, needs triple glazing
Staff were helpful and friendly. Excellent breakfast
We were attending a wedding at the Fleece and this was ideally located. We requested a quiet room due to previous reviews about noise from the front, we were put in the annex in a newly decorated room. No issues with parking. Overall this hotel was ok, nothing special. Although the room was newly decorated the bathroom wasn't, there were 2 bad mis-spellings on the towel instructions in the bathroom which summed up the hotel really, lack of attention to detail. Remote control didn't work, bad reception on the 5 channels, really early breakfast (8:30 finish is far too early if you're on holiday), adequate breakfast but a lack of choice.
tea coffee in rooms the 'hot' breakfast was served before we had finished the cereal. It could have been hotter
Excellent evening meal
Personal and friendly with a warm and comfortable atmosphere without being coldly ostentatious
The comfort, furnishings, decor, luxury, value for money, atmosphere. Nothing
Staff very efficient and food excellant. Thought wine prices a bit steep and £3.75 for a bottle of water for my wife at dinner, not really justified. We could of course asked for a jug of tap water, which was what we expected.
Old English atmosphere,comfortly appointed,good food and very friendly members of staff who gave help when it was needed
Quiet, clean, comfortable and excellent service which was unobtrusive but sensitive to needs.
Memories of the past,good service, friendly staff and excellent food
Location of the Bay Tree was excellent for visiting Burford. My husband and I dined in the restaurant and the food was very good. Choice of breakfast also very good. The receptionist, a young lady from Berlin, was helpful and very pleasant. Having worked in the hotel industry (a long time ago - Head Office Personnel for thf Hotels, hotels in Paris, Sardinia and also as pa to Executive Director of the Grosvenor House Hotel, Park Lane, Loondon)for many years, I noticed our room (Walnut) was in need of some cosmetic work I.E. chipped paint on the walls. I'm also not entirely convinced that the bottom sheet on the bed had been laundered properly (rather creased with marks on it) and there was also a stain on the top cover. Not noticed until we got into bed and I didn't think housekeeping would be on hand at that time of night. When you are paying £137 per night, I feel the standards should be higher. I also noticed a special offer on reception for midweek for a double room considerably cheaper and wonder why this was not available when I booked on-line?
local to Burford
The atmosphere, old building with nice details....living inside of History ! -
The food in the dining room was excellent. The service was prompt and the the food was delicious. Very helpful over my wife's need for a gluten-free diet. The shower had a 'corner door' which made it difficult to use.
the efficiency of the staff during the stay was first rate - rooms fantastic value for money as was the food
friendly, relaxed atmosphere, good car parking area.
location of hotel, and friendliness and layout of the bar meals in restaurant were over-priced
The room was very comfortable and well equipped. We liked the complimentary sherry in the room! The restaurant was excellent - we had two very good evening meals there. Staff were very friendly and helpful.
good service, warm welcome
The room was excellent and so was the food and service. N/A (We liked it all)
The location to the train station was excellent.The fresh flowers and the complimentary brandy were a great touch to our stay at the Redesdale Arms Hotel. My friend and I wanted and got a great time in the Cotswolds with the help of this hotel.
The room was very warm and comfortable and the evening meal was excellent. Good value for money.
Pleasant friendly atmosphere with a good buffet breakfast included. Excellent evening meals also available. Alarm clock left set from previous resident woke us up at 7:30.
Friendly staff providing excellent food and service
Friendly staff nice people super room Nothing
Cosy room.Welcoming and attentive staff. The smell of wood smoke from the log fires in the bar and friendly atmosphere throughout the evening.
The location was excellent. The room was excellent - old and full of character. Staff were very friendly and helpful but not too intrusive. Room was a little cold - towel rail did not work
The friendliness of the staff The Stairs
A lovely friendly atmosphere at this family run hotel. Great food and a lovely location. As a centre for exploring the Cotswolds this is ideal. Nothing.
4 poster bed, and new bathroom room was very small- difficult to get in the bed, other side to wall. room was unheated when we arrived- late.Owner supplied a convector heater to plug in !
Very freindly great food all round fantasitc accomodation Nothing
A lovely hotel with very friendly staff
Plesant staff. Decent breakfast
Excellent food and very convenient location The fire alarn at 2.45am with no guidance or advice from the staff as to the problem
Staff making us feel well taken care of. On a busy street
Lovely hotel, high standards but a relaxed and warm atmosphere. Really good food, very nice bar with good beer and a log fire (it was November after all), rooms clean, comfortable and well appointed. Popular with the local community too, always a good sign.
Location and friendly staff.
Convenience of location, comfort of the hotel, courteous, friendly and helpful attitude of all the staff, good quality food
The hotel was in a great position to visit Burford and surrounding area. The food was first class and in fact servings were too generous! Lovely olde worlde hotel Would have liked a firmer bed
Very clean. Accessibility. Easy to park. Walking distance to town centre. Lack of tv channels. People expect some Sky channels now. Slight road noise.
Location and value The attitude of certain staff members
Very friendly staff
We only stayed for one night but it was great to get there and park at the hotel, book in dump our bags in the room and have a couple of drinks in the bar. We had a complimentary bottle of wine and fruit basket in our room, we chose to eat in the bar, we could have eaten in the restaurant, the food was gorgeous and the staff very friendly. it really is a beautiful old hotel a good breakfast in the morning. I probably would not have chosen the four poster room if another had been available, just because of the extra expense but on the other hand we do like a room within the hotel rather than in the courtyard of a hotel nothing to fault