The food and the service in the restaurant was excellent. Room servicing was fine, if a litle late in the day. Nothing serious but the bar service was average only.
Great staff in the bar and restaurant Not enough light in the bathroom - particularly over the mirrror.
clean and comfortable, colse to most activities.
Location great Rooms too small - shower over bath, no simple kitchen facilities, like a toaster or plate to have cereal breakfast/
Lovely view of lake and welcoming swimming pool and hot tub. Good breakfast buffet. Room little on the small side.
nothing room too small,no air con,small bed,noisy,outdated
Great cozy lodge! The help desk was really helpful! Breakfast in the hotel was really expensive, you can go down the block to Mickey d's or burger king.
The view from the bar and the dining room. Also the decor of the room.
Lovely place for a break away. Nice facilities. Servicing of rooms poor
My husband and I loved our stay and the staff were awesome.We were well looked after and made to feel at home.We had dinner on Saturday night and the food was devine,we think your hotel is great and we hope to come back again in the near future.
View and location Outdoor corridors to get to rooms and restaurant
The staff were incredibly friendly and helpful throughout our stay. The food at the restaurant and in room service was fantastic. I would definitely recommend a stay here.
We were overnight guests, so in for less then 24hrs but both agreed we would have happily stayed an extra night if that was possible. Great location and quiet. The only drawback to what was an otherwise good value and comfortable room we found was the kitchen bench which jutted out on an angle at hip height in the entrance to the small kitchenette leaving very little space to move in between that and head high microwave which my Partner discovered and had the bruise to show...
Only stayed one night whilst touring New Zealand but found the unit very comfortable and it had everything we needed. Owners very friendly and welcoming.
fantastic location, friendly and helpful staff
Friendly owners Kitchenette very useful Spa bath surprisingly nice Wifi access wasn't as smooth as I had hoped
Beautifully located on lakes shores. Lovely and very helpful hosts, and really nice room! None
Location. Check in service. their was no information about anything about hotel, Tapou etc. No welcome greeting from the reception staff on duty.
The management is personable and quite helpful. Housekeeping misses a few details, but nothing that would seriously affect the experience.
The location is great . The hot pools are the best feature .They are always clean and a pleasure to use The secound resturant wasn't open
enjoyed being in the country, close to the mountain bike riding. Having everything we required on site:- The restaurants, pools, gym. The only thing was our room was on the colder side of the complex, and we looked out on the maintenance complex.
We stayed in 631 (i think this is the #), which I undertand is a newer part of the hotel and the room was great, nice and new and clean. It was further from Taupo than I imagined but w had a car so wasn't a problem.
Proximity to Taupo attractions and golf course
I was there for one night for business and found the hotel to have everything that I needed. Fast Broadband in the room (costs extra but not too expensive) The room was comfortable, the evening meal at the pavilion restaurant was excellent. The pool and spa were lovely too. It is quite far from Taupo and with a name like bayview I expected it to be much closer to the lake.
We enjoyed relaxing in the hotel's geothermally heated swimming pool after the drive from Wellington. Given the new Taupo by-pass the hotel's location is even more accessible than previously. The hotel's services and facilities (always reliable) were even better this year than in previous years. I have nothing to offer as criticism.
We had an absolutely fabulous stay. We went with a young family with 3 children and found the hotel and staff child friendly without affecting the adult comfort and enjoyment. My daughter and her husband were able to have a wonderful romantic dinner. There was something for everyone. We have travelled all over the world and this was one of the best hotels we have stayed in. The water in the pool was a little too hot on two of the days.
The NZ art on the walls of the hotel. The heated pool. The comfortable lounge room and chairs/fire where we could sit for hours reading our books - alone with a bake and brew. The lakeside frontage and access. The friendly and perfectly-pitched staff. We were upgraded to room with spa bath - nice. TV in room small and without good reception. Option to play music - e.g. CDs - would be wonderful.
I enjoyed the setting being right on the lake, it was awesome watching the sunset at the loverly restaurant. We found the bed to be very hard as well as the pillows
lake view and ducks coming to be fed no vegan food options in restaurant/room service
Hotel clean friendly and well appointed, close to town with brillant views. Restraun tstaff excellent
Owner was very friendly and helpful. Updated rooms nice and well appointed. Free Wi-Fi, French Press coffee, fruit and cookies. Free use washer/dryer BYO soap. Easy walking distance to many restaurants and right across the street from the lake. Walls are a bit thin so sounds from adjacent rooms can be heard. Other guests seemed respectful about noise.
Reef Resort is my fav place to stay in Taupo.Amazing view. Devine rooms. Pool is great. Keren and Bryan are lovely.
the resort staff were very friendly and helpful - the free bike usage - the view was great - the pool was fabulous was traveling with 2 older children and we got the pull out couch for our bed - was very uncomfortable.
Relaxing & quiet. Excellent hosts ! No complaints, what so ever.
The room was good size, clean and comfortable. I was not able to connect to the internet which was very inconvenient.
A very good hotel, easy parking, 10 minutes walk into Taupo, good sized room with all the necessary facilities. No nothing
The hosts were very friendly and the view from our room of the mountains and the lake were to die for. Along with excellent facilities, there was also a container of "Eskimo" lollies, apparently a New Zealand favourite. They were much appreciated.
Located minutes from city shops, lake and staff (friends of owners) were very welcoming.
The whole place looks pretty impresive. The private spa was a bit tacky and unclean. We like to be able to walk easily to the local town, Lakeland Resort is not convenient for this.
It was handy to the city,Thermal spa pools and lake. Accommodation was comfortable and meals & breakfast was excellent The hot water cylinder was noisy!
View across the lake, friendliness of staff Burnt pudding really let the good standard of food down - what a shame!
Room is OK big for family of 4 have cooking stove good to cook by yrslf close to town center Room is too cold especially bedroom do not HV heating system cooking stove only one coil work No free WiFi not matching today most cutomer needs Door lock is so simple lack of security