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Cosy & excellent value on special promotions. None
The staff were excellent This hotel is in dire need of modernisation and, in particular. the bedrooms. £80 per night for this standard of hotel is too much. The website is misleading.
The mattress was a combination of being extremely poor quality & extremely old resulting in uncomfortable nights sleep.
excellent amenities and good food beds not very comfortable
not to busy and in a good spot
friendly, polite, entertainment, clean comfortable rooms
The price The best was extremely hard!
The amount of facility's that was available. The bed was like trying to sleep on a slab of concrete.
We got what we expected
it was a very clean and staff were so helpful, room was amazing, had a great stay and will be returning.
everyone was so freindly and helpful the food was fantastic very clean very modern great choice of wines the rooms were of a very good stanard could not fault the hotel in any way
Overall a very nice hotel, the breakfasts were amazing! The rooms were pretty basic, bedside lights did not work, no batteries in tv/dvd remotes, bathroom linen could have been better (no flannels or bath robes) Very noisey during the night!
Big room, friendly service and ease of access to Blackpool Promenade The Breakfast Buffet seemed disorganised as we had to wait nearly half an hour to get a table. When we got to our table, there were many tables not filled around us. They don't seem to be able to have enough staff/tables to accomodate all guests in a full hotel.
Close to the pleasure beach. Home from home. Staff very friendly and welcoming. Breakfast was lovely. Having to go home.
The location of the hotel and the parking facilities. The breakfast buffet was excellent.
Welcoming, friendly reception staff. Spacious comfortable room with air conditioning, big bed and beautiful bathroom. Excellent breakfast.
The hotel is in a good location with all the top class amenities you'd expect of a venue of this standard. All the staff were very helpful and extremely pleasant. Restaurant staff especially made you feel relaxed and were a good laugh. Have been before and will definitely return.
the size of the rooms, the staff in the bar very customer focused. the hot ice package very good value for money and excellent breakfast menu. dvd didn't work very well, and there was dust under the tv, when checking package wasn't explained it was only on asking did we find out what was included.
The hotel is very stuffy and mostly for eldery people. the lounge and the bar where very quiet and did not have a relaxed atmosphere
Fantastic Staff - brilliant location Only 1 radiator worked in the suite - cold at times. Only 1 window capable of opening - rest were screwed shut!!!
Location. Oasis. Breakfast queues.
the hotel was very nice and the staff were very freindly and helpful,there prices were reasonable, but for families it could run out a bit expensive. as for my wife and i it was okay and we would definatlet go back
the package i booked was fab value for money and we were upgraded to a suite at no extra charge
A lovely hotel, we had a really nice stay.
Been staying at your hotel for the past five years in november and we have always had a pleasent stay,nice and relaxing atmosphere friendly staff and good food..
staff most helpful and we were fortunate to have an upgrade of room as a result of our membership . We were at Blackpool for a show, unfortunately Restaurant did not open until 1900hrs too late for us however this is not a complaint under normal circumstances we would not eat so early.
Check iN was efficient One of the two rooms I booked was in an abysmal position. Having to pay for two nights when I only wanted one was also annoying. Breakfast was way too expensive as was the bar prices
nothing the food was late and cold
everything the weather
The bar staff were really nice The matress was a disgrace you could feel the springs through also we were wakened with banging at 7.45 from workmen in another room
Would have liked sky tv in the room.
Location was brilliant. Staff were generally very friendly and helpful. Be prepared to queue for breakfast in the morning.
Leaving Value for money
we order a breakfast in room, and it wasnt nice at all, i had a upset stomach after eating it...
Proximity to transport facilities
The hotel was very clean, the choice of food was good The hotel could do with 2 more lifts, there were a lot of disabled guests staying and the lifts are only large enough for 1 chair, creating a long wait for the others travelling in that party.
It ticked all the boxes Paying to park, the room rates are high enough to cover this
at the arival to the hotel the hotel had a different rate then it was originaly stated in my booking after sorting it out with hotel manager the rate was corrected but was at great inconvenience.
It was nice and homely.
we both loved this hotel could not fault it excellent best hotel have ever been to
The room was comfortable and clean. Overpriced for what it offered and it's location.
the staff is very helpful and polite ..... hotel is clean and new...... room is also clean, relaxing and new with a amazing sea view from the balcony. everything was just perfect.....thanks you guys from Number One South Beach!!! i will definitly be back and recommend my friends to stay at ur hotel!! nope .........
Probably the best hotel in Blackpool. The standard of the rooms, facilities and staff were the highest quality. It was obvious that the proprietor and his staff took pride in taking care of guests and providing an excellent service on a personal level to everyone. The rooms had the latest modern equipment in the bedroom and bathroom and the food in the restaurant was very good. I will defintely come back here the next time we're in Blackpool.
Excellent hotel staff very friendly room 4 excellent room would stay again & recommend to anyone
A beautifully,modern decorated hotel with quality furnture and fittings which is extremely clean and well presented. The staff were very friendly and helpful in advising a restaurant to eat in. The breakfast menu was superb. Situated just off the main promenade between central and south piers. A must for couples wanting something a little bit more upmarket whilst in Blackpool.
We have stayed many times before and always enjoy our stay. It is conveniently and pleasantly located near both the seaside and the town centre. As always, the lifts seem are very slow to come
the room was very good although there were problems with the TV,the dining room and the food were very good nothing
New clean nice design friendly
We had theat tickets for a show in Southport and it was right next door so that was great. They were still cleaning rooms on our floor at 5pm and making a bit of a racket,also the TV reception was awful but they said they had been having problems since some gales 2 weeks before!.
Asstated above, the check in, room service and bar service was excellent. The beds were wonderfully comfortable and the food was excellent. The only bad point during our stay was that there was no hot water on our first morning. This was immediately rectified that same morning.
Excellent room and general facilities. Good location and excellent car parking Breakfast was expensive
friendly staff, good choice of breakfast, lovely comfortable room confusion over price of evening meal - swimming pool not on site
stunning panoramic views from marine suite take your windowlene
Everything about it was top class. Loved it. Needs some 'grab' rails in the bathroom. Very scared of slipping when getting in and out of the bath.
Good room service. Ecellent location. Good parking Booked early morning call for 2 rooms...did not get it.
Staff courteous friendly, hotel had nice layout, and quiet. On arrival, I stepped on a large piece of discarded chewing gum at the entrance to the hotel. The heel of my shoe took the brunt. The staff gave me a bucket of ice and a knife (brought to my room) for me to try to get it off. The gum had stuck into the grooves of the sides my heel. I could not get it off. On checking out, I once again stepped on chewing gum when leaving the hotel. This time I could not get it off the sole of my shoe, I found that my shoe was sticking to my pedals on the car. Subsequently I now need to have my shoes reheeled at the cobblers as I cannot get the chewing gum off. A disgusting experience. They really should check the entrance for cleanliness.
Good Food Not near a town for off site food etc
small but well equipped room Plastic backed mattress cover
it was a beautiful room, so comfortable, and the food was of the highest standard, such a fantastic choice of well cooked, tasty breakfast food Nothing at all. it had everything we wanted in a hotel
The hotel provides only three disabled parking spaces - and fails to'police' those.
Disability access excellent. Friendly and attentive staff. Speeed of checkout excellent. Wedding party guests included yopung children running around the bar area. Perhaps better segregation of noisy guests or a quiet resident guest area.
Friendly and helpful staff. Clean comfortable rooms. Excellent facilities. Evening meal was delicious. None to note
Great Time, Staff very attentive None
The welcome on arrival, the comfort and appointment of the room including the bathroom and the splendid breakfast. The slowness of th computer at check out and the misinformation regarding my bill for drinks and snack in the bar; the mistake was eventually fixed and there was no dispute but the cashier was very slow to cope with this minor irregularity.
Asked staff 3 things about my stay was told would get back to me never did, bar staff kept disapering from bar to serve food had to waite for them to return, would not sell coffe late at night if bar busy but could get coffe after most guest gone to bed.
Very good hotel with welcoming staff. A long walk to the room. The room was quite cold but a heater was provided on request.
Diner was not acceptable at the price very poor.
Room Service was disappointing - slow service, food was not as listed and expensive for the quality.
Very comfortable hotel to stay at.
Very helpful staff, who were more than eager to please
location, food, service
The cleanliness of the room and the general warmth and comfort of the hotel The cooked breakfast was very disappointing. It was very oily and tasted like it had all been cooked in the same pan!! It sounded far nicer on the menu than it actually was.
When we arrived the room given to us had no heating working, the front desk were very helpful and moved us to another room. However this also had no heating but again we were pleased the way it was handled by staff, an electric heater was installed. These things happen but it was the way it was put right that impressed us.
Strong smell of drains in the public area, repairs were on going.
location and surroundings room view and lack of air conditioning
An excellent hotel, great location, friendly staff
everything was lovely - very satisfied
the hotel location, pool,and staff + a very good breakfast with lots of choice rooms are a bit dated but still nice
Facilities were good as was the breakfast. Rooms were tired looking and the equipment was dated. Guests allowed to smoke throughout corridors despite no smoking signage. Noise from function rooms below bedrooms can be heard into early hours of morning and then noise from guests who attended function as they come back to thier room.
The room was comfortable and the staff helpful and friendly
Can't say enough about the helpfullness and quality of the staff. First rate. The "Nineteen" restaurant was very good and value for money. Bedroom was smaller than anticipated. Brasserie did not represent value for money due to limited (and slightly pretentious) menu.
I thought the drinks were very expensive, £11 for 3 drinks in the bar. I also didn't like th efact that you can hear everything outside your room when ignorant people are walking past in the evening. Can I suggest that you have staff on each corridor at night making people aware that they need to keep the noise down as people are trying to sleep.
pool and room itself was OK Room 117 has terrible view and rooms seems dark-would not come back to that floor again. No staff in gym to ask about equipment.
room small, facilaties not all that
Friendly and courteous staff
The standard of the hotel and rooms were excellent.
Modern Room, Good Breakfast, friendly staff
comfort of the hotel and hotel staff the bath cleasing products
Friendly staff and excellent breakfast buffet 7:30am is too late for breakfast to start on a weekday.
modern claen hotel
The room we were allocated , was very noisy and getting to sleep was lamost impossible.
Nice and polite hotel staff
The friendlinesss & professionalism of the staff, excellent service, excellent beakfast. The towels were extremely small
room ok good idea on trust bar but didnt use it nice staff noisey patio doors very warm and poor sound insulation from room above
The comfort and design of the room and hotel. The constant sound of emergency sirens due to the proximity with the a&e dept.
comfort and relaxing parking charges
The rooms were extremely clean and a good size, staff were very friendly and polite. Excellent location on Lord Street ideal for shops and restaurants. Everything was fantastic! No complaints what so ever!
What a Beautiful Hotel, the staff were very friendly and professional. Good value for money.
The room was a good size and very comfortable. The hotel staff were all pleasant, welcoming and very helpful The bar was very expensive and only very small.
very friendly staff. very clean hotel parking arrangement isnt too good
Modern luxurious rooms, very friendly and helpful staff especially the doormen. The bar on Saturday night was great fun and food excellent. I asked in advance for soya milk and they had it ready for me. The bar was quite loud on Saturday night and could be heard from our room on the 2nd floor.
I have never stayed at any hotel that has had such helpful and friendly staff
facilities customer service was poor
Excellent staff superb hotel . Rooms are immaculate and exceptionally clean . Will definetly book again and would recommend to anyone nothing
The hotel was comfortable, the staff were friendly and obliging, the restaurant was good value with the food well cooked and presented.
Good directions, beautiful location , excellent accomodation & food was great.
The friendliness of the staff and the fact that there were plenty of them. We didn't have to wait for anything. Nothing
It was clean, the food was nice and good value for money The staff were not friendly, we felt that we were always being rushed when eating and the rooms were very small
All very good - excellent staff attitude - very helpful
the friendliness of the staff who were very helpful too. its excellent location.
Catered well with coeliac diet. Excellent breakfast selection. Although the room was comfortable and clean the furnishings were a bit spartan. A bit more colour could have been introduced. 1030 checkout is a bit early.
The room was clean with WiFi. The hotel is in a very nice location with plenty of parking. The room was quite small. The food was very expensive and not up to the prices. The bar and restuarant staff are very slow. The corridors in the hotel have laminate wood floors and are very very noisy with footsteps.
Very friendly and helpful staff and cleanliness of room
Food was good,service friendly. Stayed in single room. No bedside light or anywhere to put book, glasses etc. Other guests coming in from night out until 5am, although this not the hotel's fault!
Staff were very attentive Initially difficult to find
size of room no
despite having to settle for a room without a fourposter bed, it was a nice place to stay, good breakfast. Room not very big and not a great view!
Clean and tidy Bed rock solid (I know this is personal preference) but very uncomfortable. Bathroom freezing cold, to the point where we left without having a shower, waited til we got home. Room also badly sound proofed, could hear everything outside in the corridor.
The quietness, the surroundings, the comfortable bar, the ample breakfast and the reasonable price of the a la carte and bar menu
i liked the fact i didn't have to ask for any more milks or for decaf as qalready in room and in abundance, I found the shower really good power and heat, mattress one of the most comfortable this year in any hotel I've stayed in charged for wi fi, no shelter for smokers outside
Our overnight stay was very pleasant with a very clean room, helpful staff and delicious breakfast. Quite difficult to find in the country lanes. (Sat Nav would help I suppose)
Location good. Service good. The hotel is in desperate need of a professional makeover. The decor is currently very shoddy.
Comfortable room and bed, good food in evening. Pleasant staff and good location for our business visit. Good value for money on the whole. Disappointing breakfast - chef late on first day, very mediocre scrambled eggs on second! Grouting in the bathroom floor needs some attention, before the tiles start to fall out!
Very good value Pepper sauce on steak, scented