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Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Convenient to attractions Uncertain where to park to unload. Could use some signage.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
Common areas were too warm, but the hotel was awesome otherwise.
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
Ideal city location for theatre, dinining and shopping.
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The views of Edinburgh
The view of Edinburgh castle was out of this world.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
Lovely comfortable hotel with great views close to everything
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
The location was fantastic. We arrived by train and the hotel was right across the street from Waverly Station. Within easy walking distance of the Royal Mile. The hotel was new and everything seemed to be very efficient. Staff was very friendly. Not much.
Great location. Clean . Comfortable bed. Noisy downtown location.
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
The quality of the facilities & the standard of the presentation together with friendly staff. First class food and service in relaxed well-appointed surroundings.
Very pleasant, efficient staff. A sense of 'grandness'! Breakfast seemed a little on the expensive side.
Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
Our room was totally amazing and thoroughly enjoyed the view too. I found the website mislead me to believe the spa included the Infinity pool/spa, only to find out this was an extra £30 p/p on top, which I found totally disappointing!
Great central hotel with fabulous luxury rooms and bathrooms Charges for movies/music very expensive
An amazing hotel, all staff extremely frendly and professional
As a guest being asked to pay extra for the basic spa facilities
peace and quiet
The room was excellent. The staff were vert welcoming. Although we arrived at 12pm and our checkin wasnt till 3pm they still allowed us into our room. We enjoyed everything about it.
friendliness and helpfulness of staff spa facilities
Staff welcoming and courteous. Good size rooms and facilities excellent
All of the staff where extremely helpful.
Friendly helpful staff, very comfortable room, excellent service
The quality fo the room was excellent and the free upgrade was very much appreciated, as were all the little extra touches. The breakfast.
Using the Vermillion lounge in the evening for a quiet drink was very pleasant. The Scottish chap with very short hair who attends the door in reception is a great asset to the hotel. We came accross him on several occasions he was always helpful, pleasant, professional and friendly, give him a large pay rise!!!! We had some difficulty getting drinks in the Vermillion lounge. I dialed the number on the card as suggested but no answer. The chap from Chile who is studying for a Master in economic development sorted us out in the end, another significant asset for you hotel I hope you look after him
We were upgraded to the publisher suite which was spacious and atmospheric. This really helped to make toe stay memorable. The staff were friendly and obliging. Overall an excellent service.
Beautiful, excellent location No coffee or non caloric sweetener in room
Everything!!!! The staff were excellent throughout- ur room was very spacious with a brilliant view over Edinburgh. Restaurant and bar were fabulous and enjoyed having the luxury of the spa right on the doorstep. Fabulously central location.
So very central. Useful to be able to get to the Waverley Station via the lower back door which was just a case of crossing the road to the station. Would be useful to enable access for booking into the hotel. Staff were helpful and friendly with no exceptions. There was no 'heart' to the hotel. No where to sit peacefully other than the Bistro which was open to other customers and did not have seats to lounge in.
the staff were extremly friendly
The helpful staff Could benefit from air conditioning
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
Spacious rooms and vaulted ceilings. Extremely comfortable beds and wonderful views of the city. Sloppy paint job in the room. The shower drain was clogged and the shower floor was very slick and dangerous. Easy fixes though to bring the room up to speed.
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
Everything was great except bed was very uncomfortable
It was great ! The people was helpful !
Service and attention to detail Nothing to report
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
It was in reform so the outdoor appearance was not nice. I would have liked that in the website they had mentioned it.
Central location, valet parking
Old world charm meets modern amenities- you can't go wrong with this hotel right on the royal mike in Edinburgh. Excellent staff, well maintained rooms, and full service. Health club has good assortment of machines and free weights. It's bloody cloudy in Scotland- spent an entire week and didn't see the sun once.
Good car parking. Close to city center. Great breakfast. Frendley staff
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Great location, superb interior design of the room. Very modern style In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym
Breakfast was amazing! Staff were very helpful and hospitality was good The fridges were dirty and the carpets could do with new ones
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
Attention to detail, throughout the hotel
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
beautiful design, great location, friendly and helpful staff
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
The comfortable rooms and central location and choice to stay in the Hotel or not.
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
The room was excellent , staff were extremely helpful and polite .
Location and reception areas were great. Room was terrible. Really hot. Could not open window and AC not working. Staff unwilling to help.
almost everything the cooked breakfast wasn't hot enough
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
There was no air conditioner in the room. The room I got was in the basement close to a very noisy load and unload area. Eventhough they had better rooms available, they asked me for extra payment in case I wanted a different room.
Clean and comfortable. Good breakfast. Got bait and switched. Upon checkin was told that breakfast was included with the prepaid reservation. Great! Upon checkout was informed I owed something like £60 for breakfast. Tried to argue my case but had a train to catch and ended up with a "discount" to £40. Extremely shady. Will let my CC company take care of this.
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
enjoyed the comfort and eating at the restaurant
Lovely room, thoughtfully decorated, wonderful service.
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
very very good had all we required Evert up its standard
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
Hotel staff are very attentive and quality of the meals excellent.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
Friendly staff. Very well appointed rooms
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Helpful staff, clean rooms, good location
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
Friendliness and helpfulness of the staff.
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
Excellent room. Sauna, steam room & pool facilities very good.
The rooms were clean and comfortable and the spa was very relaxing.
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
Staff A bit difficult to find your way around the facility the first time.
Beautiful room furnishings, Bose stereo system, floor to ceiling windows, glass shower stall, separate bathtub. Very lovely roof garden and communal lounge area. Very accommodating staff.
The location was great and the views were beautiful from the roof top garden. We absolutely loved our room. The staff were all extremely friendly.
Superb staff who did everything they could to help us enjoy our stay, lovely room, quiet location and only a 5 minute walk to Princes Street. Parking is a wee bit limited, but again the staff helped out and the problem disappeared. No issues at all.
Excellent facilities, faultless service. Outstanding.
Quiet, spacious, comfortable No hotwater on evening or following morning,so had to have tepid shower and bath. Only glass wall between our room and hall so could be seen going between bedroom and bathroom from outside!!! cleaner arrived 2 hours before checkout to deliver equipment to clean room,visible through glass wall.
The cosiness of the room was really nice yet it had all mod cons; also private access to our own walled garden! The shower was very nice indeed as was the bath. Both made all the better by the soap. On a further note, the tea and coffee making facilities were exceptional! :) and we very much approved of the fruit in the fridge.
Very Personal touch. Very clean. Nicely stocked kitchen. Graham is an extremely helpful person. None
It was very good. Affordable and reasonable luxury, perfect location for shopping and edinburgh landmarks exploration. We hardly used public transport during our stay. Excellent staff. Would surely stay again.
Luxury hotel, perfect stay.
Size of apartment, features
level of amenities and comfort, also excellent staff
personal service, beautiful room, excellent breakfast menu, attention to detail.
The Howard has an amzing "butler" system where a number of butlers attend to your every need. They are the most accommodating small hotel that we have ever stayed in. It is like being in an upper class private British home with elegant surroundings and service to match. Absolutely nothing.
Greeting very good. Overall impression, beautiful decor rooms and very helpful staff, intimate home from home feeling. Breahfast choice and quality very good, I appreciate it was cooked to order but took a little longer than to arrive than we hoped. We had a train to catch and had allowed one hour for breakfast and had to rush our food.
It was a wonderful hotel. The staff was great, the service was excellent.the location was wonderful.
It takes an enormous effort to make hospitality appear this seamless. From the moment we arrived nothing was too much effort, yet everything was done with a discretion that made our stay a truly pleasurable experience. Leaving.
I felt very comfortable from the first time. It was like I was staying in a house and not in a hotel. Big room, mighty lighting, good service. Tasteful breakfast but very small portions. Order more than 3 dishes!
Excellent service and very responsive and warm.
The Howard was staffed by friendly, helpful and knowledgable staff. We didn't dine but breakfast was delicious and we will be back to sample the afternoon tea!
The service was beyond my expectations, I loved my stay in the Howard The fact I had to leave
Beautiful building, large room, excellent staff, fine food no problems
Spacious rooms & bath. Comfortable beds. Not enough staff at front desk.
The pool and leisure facilities. The breakfast!!!!!!!! The cobwebs in the room
pool and breakfast air conditioning noisy and very hot if not on.
Convenience for the airport. Staff friendly and helpful. Double curtains which made room dark - well done! Tasty food quickly served up. choice of wine by the glass - always a bonus. A wee bit cold in the restaurant but refurbishment was going on so perhaps that contributed to the temperature.
excellent hotel. Very easy to return rental car next door. Very convenient to the airport
Room was comfortable and the staff was friendly
Check in Service, slow, inattentive
I found the hotel ideal for catching an early morning flight The bar area was too impersonnal, lacking any atmosphere. The toilets in the room were in need of some TLC..!
Good costumer service and convenient location. The room (#125) was a bit dark.
good location, especially since we wanted to catch an early morning flight. Restaurant was quite good... very nice rooms
Comfortable and convenient for the airport The internet access was annoying. Why not have free Wi-Fi in the rooms?
The proximity to the airport, also the expediency of the early A.M. shuttle. The temperature. a complaint you may not want, however, you need to know that a) my room was freezing cold, b) the tv wakeup system did not work. Sorry, poor. I will again be travelling in January and unsure whether or not to stay at your airport hotel again.
The Novotel Edinburgh Park was a modern and clean hotel with friendly, efficient staff. Overall, we enjoyed our two night stay and would recommend it to friends/ would return. It's location would suit anyone wanting to stay fairly close to the city without staying in the city itself. We stayed with our 2 year old girl, and found the hotel catered well for her needs, providing a high chair and cot. The room service meal was very disapointing, especially considering the price! The air conditioning was too noisey to leave on during the night, and because the room was very warm, it was needed. The 'area dedicated to children' consisted of a table, chairs and a bookshelf. Based on the rest of the hotel, we would have expected something more, e.g softplay or indoor play area.
Excellent staff, warm and caring. Easy access in edinburgh so close to rail link,and motorway. Menu was good and food excellent. No there were one or two teething problem with the plumbing and windows, but as a new building these were minor and rectified immediately.
no shuttle bus to airport as was advertised on booking.com website - this was one of main reasons for wanting to stay at hotel!
Bed was very comfy N/A
The hotel was well equipt and overall the service was good. The car parking was plentiful. The hotel is slightly out of the city centre only accessable by train and bus routes. large scale developments are taking place around the hotel connecting the city centre by tram.
cleanliness, the fact that everything was new. bit far from city centre, though train stop nearby
All of the above ! Taxi drivers could not find it !
The room was lovely and great value for money, the staff were always happy to help and the pool and steam room were great to relax in. The location was perfect as it was right next to the train station easy to travel into endinburgh for £2.50 return. only problem was we didn't stay long enough!! Would love to go back!
It has great location between airport and city centre both only ten minutes by train or taxi. Also swiming pool is undoubtedly great thing in cold scottish evenings with steam room. I loved it and had a great time. Breakfast should be cheaper and in restaurant prices are too big. And free wifi defenately should be.
Was very nice and didn't have any major issues and bein able to go for breakfast between 8 and 12 was great meant I could have a long lie and go down at 11.45 for breakfast Instructions on how to work the heating weren't very clear but the room was comfortably warm although the duvet was a bit heavy for me but overall was a great nights stay