WORST motel ever
The ONLY thing that we liked was we could walk to old town from there. When I say the ONLY thing that is exactly what I mean.
Well to start they charge you a $50 deposit that they do not tell you, the pictures used on the website do NOT depict what you get in reality. I booked a KITCHENETTE for a family of four ..what we got was a conjoined room with two micro fridges and one broken microwave and one poor excuse of a microwave. The door keys barely worked. We had to be let in or they would 'rekey" the card. It would worked twice. Upon arrival there was NO towels, rags or toilet paper. And when we requested these items the staff was rude and dismissive. The pull out sofa bed had no linens and no pillows at all.... We were accused of hiding the said linens and after a horrible encounter, we finally got linens but had to put the mattress on the floor because it sank into the head of the "bed". This establishment is old, outdated and NOT what it claims to be.
Front counter staff was nice and courteous.
Stayed one night with my wife and 3 young children. Carpets and curtains were stained badly. Lamps missing light bulbs. One outlet was missing it's cover and the wires were hanging out. Sink was clogged. Counter stained. Wifi didn't work at all. Door didn't close properly. Breakfast consisted of uncooked runny eggs, cold uncooked bacon (which they ran out of) coffeemate only, no cream. Dirty dining tables, plastic dishes and cutlery, overfilled garbage cans, and they ran out of all the juices. Overall this was the worst hotel experience I've ever had. I heard that it is to be demolished soon, which may explain why no one seems to care about the place. The pool was nice, and the front counter staff was quite nice, but that's the only positives I can think of.
Didn't even stay
Strong mildew smell, loud music late at night, did not look like the pictures. So unhappy I tried to cancel reservation and stay elsewhere, night staff LIED, charged for full stay and made no notes on account re: dissatisfaction.
Todo muy bien la atención del personal los desayuno todo bien
The staff were nice, and the location was pretty good.
The free breakfast was the strangest I've ever seen, it was located in an Asian restaurant that was next to the lobby area. Fried rice, spaghetti, white bread for toast, and grills for frying eggs, with not much else.
Rude and didn't care that they overbooked rooms
Dirty, bad odor and staff was rude
The staff is extremely friendly
There are obvious signs all over the place that this Resort is dated. Just small things all over the place including the fact that the cable TV was not quality. You could barely see the channels and it was hooked up with a standard cable like back in the nineties and eighties
Under staffed, very dirty
The pictures on-line falsely depict the facilities. It's a very dirty place. We checked, went to our room, and then immediately checked out and cancelled our reservations.
Close to Disneyland
The breakfast was only white bread, Fruit Loops cereal, and oatmeal. Didn't appreciate the surprise extra "resort fee" of $18 for 2 nights when you arrive. Very run down place (sink knob falls off), no alarm clock.
Rooms smelled like wet carpet really bad
When I booked the resort there were not to be any additional fees. Upon arriving, the hotel said they don't even do business with Kayak and that I have to pay an additional $8.99/day. The place was very run down and the guests were allowed to just blare their music out by the pool which was filled with profanity and highly inappropriate for kids (which were present). The pool was extremely dirty and the breakfast is a joke. Toast and waffles and juice - all carbs. We also witnessed another guess getting arrested for keeping a pet in the vehicle where someone had to break the window. Two days later the resort still hadn't cleaned up the broken glass in the parking lot.
Based on 5,623 reviews
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