Would you like to save as your currency permanently or for this visit only?
Love holiday Inn very inclusive, great atmosphere for kids and adults it's a resort you can grow into we just got married and had a wonderful honeymoon we didnt ever want to leave and are coming back for my birthday! How shallow the lazy river is
Pool was nice. Room was fine. Probably would have been OK to visit as a family but as a couple with some friends it was not ideal. Front desk extremely nice and helpful. Had to pay to use a float at the pool even if you found one just floating around. Couldn't have your drink in a plastic cup at the edge of the pool. Horrible housekeeping staff knocked on our door before 9am and basically told us to leave. No extra towels as I had requested. Had to call 2 times to get them as well as the sheets for couch bed. Breezes restaurant on site had horribly slow service. Misinformed server. Very difficult to find our room.
I loved every thing about this place! Best value for your money hands down!
We stayed there two different times in one week. We were heading to Key West so we stayed there on Saturday just to take a break from driving. The place was very nice fast check in. We stayed in the building were you checked in. Studio Suite I forget the room number, but when we all got up in the morning we notice roaches in and around water areas like the sink and showers. My father, and I told the staff right away. We had to leave that morning for the Keys so to make sure we did not have any bugs in are stuff we had to go get everything washed. I would have like the staff to do something for else, but all they did was to ensure us that someone was going to look at the room. The Two Bedroom Villa was much better.We would stay in that room Bugs in are room.
We loved the room, swimming pool, staff we just enjoyed everything
Lazy river pool for children Lots of good recreational opportunities for young children Villas well equipped and peasant for family living Staff very responsive Facilities well maintained children's programmes often cancelled or not good paying $ 5 to see a Gatorland promotion high sales orientation after you left the front desk.
Nice large pools near reception area Lazy river very overcrowded and inconvenient bracelet requirement. Nickel and dime policy
Loved the lazy river but had to rent the rubes to use in it. Many activities but had to pay for everything. Checked in and SOMEONE WAS IN OUR ROOM! Reported it and was told it was house keeping taking their break! Awful customer service, handled it poorly. No follow up from hotel yet and we checked out yesterday.
the location of my apartment was perfect.My children loved the placeI We loved the king bed very comfortable. Decoration is excellent good taste! I stayed for only two nights I have no complaints
This is the second time we've been to the resort and we love it! Great location and nice grounds. This will be resort of choice for our Disney vacations. Great value! Food at the Breeze's was not good.
I really like the hotel with all the facilities they have we really enjoyed it I stayed there for a week but they didn't offer housekeeping when I asked for it they told me it's gonna cost you $60 this is really upset am not paying a cheab price fir the hotel to charge mr extra for housekeeping
Loved the layout of the villa. Very nicely decorated and we were close to one of the smaller pools. The week we stayed there were no crowds to speak of so no issues there. We spent most of our time at Disney but it was great to be able to cook an spread out while in the room. The 2 bedrooms are spacious and perfect for a family. Overall, we thoroughly enjoyed our stay. The grounds are huge! When I stay there again, I would definitely try to use more of the features available. There is an upcharge to use the area with slides and some of the features. The staff checking us in (we encountered anyway) although very professional, was not especially friendly. One of the women at the reception desk would not smile no matter how hard we tried! Maybe she was just having bad day. We had a split stay so we actually stayed in two different rooms. The second one had a musty smell in the bathroom. All of this is rather picky because the place is actually really beautiful and comfortable. But it kept me from giving the 5 stars.
The fact that you have to pay for parking even though you are staying there
It's a gorgeous hotel! I had 3 young girls with me who thought it was "so cool". Each time I stay and try to use the internet, it never works.
The unique experience of the hotel. It is unlike any other hotel in Florida. The cheerleaders. I had no idea they would be staying at the hotel. It was like staying in a dormatory. Doors slamming all night long.
Awesome pool for kids, the steak house, the gators, transportation for Disney overall all the facilities
Staff was very attentive. Property was beautiful. Rooms were perfect and the pool is amazing. Extremely overpriced. Resort fees are $20 per day and self parking is $18.00 per day. Resturants are also overpriced. Presentation is beautiful but quality is poor. The $168.00 meal for two at Old Hickory Steakhouse was by far the worst cut of meat we have ever eaten. The side of mushrooms were cold and a hard texture. The wine was the only plus.
I was with teen age male grandchildren ,our interests were the Game room, the weight room, the pool and room service, as well as walking the grounds.and a little shopping.....We went to Epcot one day and the bus service was great , including a fun female busdriver on our return back to the hotel There always seemed to be a tax or add on and then another for the city,hotel,conferance center etc.,Also I fell off the treadmill and sustained many bruises an abraision and a couple minor cuts, louckily I had no fractures ...I did not want to fill out papers as it was the 1st day of vacation andf I could walk ok....However looking back I think I should have been introduced to the tredmill, it was going so slow, I made a mistake and put in a pulse of 84 which is not high and I thought it would give me an idea of where I should go from there...anyway it kept moving faster and faster I could not keep up and I could not reach the stop bottom because I was too far back on the machine ...I ran and ran and finally fell off.......Apparently I w
Swimming pool area Alcoholic beverage preparation not so good at pool area!!!
The resort was beautiful and with the Observatory type enclosure over all the hotel, restaurants, shops and convention center any rain or bad weather was a non issue. The resort fee for free water, electronic paper and gymnasium use should have been optional not mandatory.
We loved the environment and the friendliness/ helpfulness of the staff there.Thank you. We had a fabulous time. No
I used their spa facility to get a massage. The staff were very friendly, however my massage was mediocre.
Nice hotel, nice pool Steakhouse inside was very over priced. Thought it would be more of a family like hotel, but is definitely intended for business.
very clean price, too expensive
Nice person at desk. The place is in need of repair. The toilet paper holder was falling out of the wall. Generally shabby. Didn't want to touch anything. Looked like the sheets weren't washed. Yuck.
Location and price and grounds appearance Resort fee 7 dollars a day old facility and overall upkeep
Location Hard bed . Musty smell, staying near Disney no Disney channels. 10 channels.
Location was OK. From the beginning there was a bad smell on the hotel. The room was not very clean. Horrible bed with a lot of noises every time I moved. Filthy bathroom. Toilet not working. Has to call more the 2 times for maintence to come and check the toilet. Safe was locked before with got in. I had to stay 1 more night but they wanted to charge almost over twice as I paid with Kayak.
It was inexpensive and relatively close to Disney. The walls were not insulated and we could hear children in next room. The cable TV signal was weak or the TV itself had a bad display and it made Monday Night Football almost unwatchable.
We couldn't have done better for $60/night. Only a few miles from Disney. Three pools with a hot tub, one covered for rainy days, playground, beautiful nature walk, nice and clean lobby with lounge and restaurant, good breakfast (worth the $10 w/ tax) clean room with no problems, friendly staff, night poolside family movie One and only complaint is the room came with a single serving of coffee, think Keurig for one. No charge for extra servings, but spent a lot of time chasing them down over 4 nights. One night the front desk was out and was supposed to have some sent to my room but it never arrived.
The price of $35 a night for labor weekend was a good value. Covered pool was great for Florida rain showers and heated to 100 degrees. Just make sure your kids keep the water out of their mouth as its recirculated water and not the cleanest. Check in was pleasant. Watch out for time share trap after you check in they will attack you! No maid service. Couldn't get room cleaned or new towels for nothing. Except check out day when they harassed you from 7am to 11am wanting to clean the room before check time. Rooms were dated Dressers disgusting, we kept our clothes in our luggage. The beds were very comfortable. People complained about bugs but jeez it's Florida we have bugs, even in the nicest cleanest homes. Beware of time share desk at front lobby. Called front desk several times about no maid service they said they would send someone but no one ever came (until check out day).
We came for 3 days to visit Disney parks, which is a 15 minute drive from Champions. The area is surrounded by shopping and dining! The grounds had something for everyone! an arcade for the kids, 3 pools, a romantic lakeside firepit, basketball, baseball and volleyball.. they even showed a movie our first night at the pool. Room was clean and comfortable. Staff was beyond amazing. My 10 year old left a box of her collectable toys in a drawer when we checked out and housekeeping found it and set it aside for us to pick up a few days later. My brother and his family stayed down the street at Clarion in an identical room with no activities on site and paid DOUBLE what we did.. But they had free breakfast included. I will still come back to Champions, and just have bfast at mcdnalds $10/person breakfast buffet (which we had our first morning) NOT worth that price Other hotels in the area offer FREE
Kid friendly and close to everything.
it was pretty cheap for being right outside of Disney. There are plenty of restaurants and food stores nearby. The pools were nice and they do a family friendly movie in the indoor pool at night. Their nature park was cute to walk around They spent a lot of their money on the nature park.. which is nice but they should invest in deep cleaning the rooms. They definitely cleaned every day but the bathroom had some rusty/mildew spots.the sheets had a low thread count and we were very itchy. Outlets were hard to find which is an issue in this electronic age
There was one assistant manager who was very good. He at least made an effort. Many other staff were very nice. Kind of feel bad because not sure how long the hotel can stay in business with the bandaid repairs they're making. First room = no internet. Assigned to second room, still no internet. Said they were working on it. Four days of working on it with no results. Furniture, fixtures, and equipment falling apart and general wear and tear was unacceptable. Priced very low, but you don't even get what you paid for. At checkout informed manager again about internet and she did nothing to reduce the bill.
Think I got bit by bed bugs.
Services, worm welcome, family place, entrtainement No
Great location for golfers, great courses.
I Litlle bit expensive but great acomodations.Very quiet and confortable!!!
We had to wait for a lot of things. It was like they were understaffed.
Fantastic Fcilities, spacious appartment, only 15 minutes to Disney. Waterpark and Golf to relax from the parks
It was unbelievably expensive! Not what I would call value for money. I come from a country that is expensive to live in but Reunion resorts prices shocked me, while the food provided was lovely it was far too expensive. There was dog faeces outside out door on the steps for 6 days without being removed. One of the bar staff in the pavillion were quite rude to my children aswell. I stayed here last year aswell and have recommended it to manyhowever I shall not be doing the same this year. The kids crew provided last year were fantastic however this year was boring for the chilren with nothing to amuse them except colouring in bags.Very disappointing!
I liked the feeling of open space and not too crowded. It was quiet and felt safe. I felt that there could have been more pools nearer to our accommodation but I understand that this was a project in the future. I thought that the food and drinks were too expensive and would have benefited from an on-site coffee shop
The view from the rooms is beautiful. The suites are spacious and fully equipt with all we needed. Excellent service and accomodation. My family and I had a very pleasent stay .Thank you
Beautiful appartment, it was like home, very nice
The spa was amazing. Seriously, one of the best massages I've ever had. It was pricy, but worth it. It is also really nice to find a place that has a 3 bedroom option, and I like that the pools were close to the rooms. The location was nice. The steakhouse on the top floor was pretty and the food was very good. The rooms themselves were dated and there was a hum coming out of the air register. Honestly, the rooms were fine, but I would in no way consider them 5 star accommodations and I don't think you should go there expecting anything more than clean and comfortable. Room service was very expensive and the hidden fees were not well explained. They agreed to 'try to accommodate' an early check-in, but the room was not ready until 3 and I don't think anyone else's room was ready early, either. They should just say 'no early check-ins' if they cannot really make it happen. We called several times over our 3 day stay to request a shuttle and sometimes no one answered and we'd have to call back repeatedly.
Clubhouse was nice, but small. Rooms are large and clean. Property is well kept. A bit confusing since multiple resorts are at one location? Wait time to check in was a bit long. The steakhouse restaurant was entirely booked for a private gathering so we went to the Italian restaurant instead. Food was way overpriced for what was offered. Steak was chewy and underdone when first brought out. Thirty eight dollars for a steak that you could get at The Golden Corral was a bit excessive (IMO). The room was OK, very clean and roomy, but one of the toilets was not working, an electrical outlet cover was cracked in the main living room, and the televisions were tube televisions that I have not seen for maybe 7 or 8 years (really? in 2017??) with very poor reception in all but one. I have stayed at Salamander in VA and this place is not even close to that level of luxury. If Salamander is 5 stasr this resort is a mid 3 (at best).
Everything was absolutely fantastic, huge rooms, best waterpark for the kids on site, staff brilliant
The kids love the water park. It's great for your money. It have enough on the resort that you don't have to leave. We really enjoyed our stay! !!!
It was a great place to stay. The staff was very friendly and the rooms were very nice. It was a beautiful property and the lagoon was great. I wish the lagoon was open later than 7pm. By the time we got back from doing anything, it was closed. It rained one day and everything closed down. There wasn't anything to do there on a rain day.
Waterpark for kids Tiki bar to stay open after hrs for adults Access to different buildings
This place is actually quite nice. The amenities are great, the staff is easygoing and helpful, and the rooms are a good size. My room had hair still stick to she shower walls and on the tub. Not a lot, mind you, but enough to notice. A doshtowel that had fallen between the counter and stove was overlooked by the cleaning crew, and looked dingy enough, I chose not to retrieve it, and walking through the living room barefoot, I got a couple of small glass shards stuck in my foot. For me, it's not enough to say "hey i need money off", but its enough to at least leave a review so the hotel and other customers know what to expect. Honestly, I'll likely be back, AND bring my family... just think the cleaning crew needs to be more detail oriented.
My new husband and I enjoyed our wedding night/ weekend at the resort. Didnt check in til 12am, so we went straight to bed. The rooms were very nice, and equipped with a nice comfy king sized bed. The jacuzzi tub was great for a romantic bath for us newlyweds. The weekend was very hectic for us, so unfortunately we did not get to experience what the resort had to offer. The pool looked great from a distance, and we heard the laughter of children having fun. The tiki bar looked nice as well for the adults. Would definitely recommend this resort for couples or families. Close to the main road of 192 (we live in st cloud), but the resort is off the road to not here traffic. So close to disney, so everyone can enjoy the parks. Got this resort of Kayak for a deal, and definitely worth it! The pool/ entertainment was surrounded by a few buildings
The condos were really nice. Freshly updated. Service was great. Nothing.
Very spacious condos, plenty amenities including in the cost& resort fee. The children had an amazing time and so did I. Very relaxing and enjoyable. I didn't like having to leave to go home.
This property is wonderful for families with kids. The pool was great. I was happy to see the pool lounge/bar being renovated and will have to plan another trip to see the finished product. We had two separate reservations and was told we could combine in order to not have to change rooms. The elevator was out of service in our building and, because of this, we chose to change rooms. Had the elevator been functioning properly we would not have needed to move.
Loved the rooms, so much space and a full kitchen with 2 bathrooms. This is the perfect spot for a nice family vacation. Not only do they have the water park, also paddle boats, shuffle board, mini golf, basketball, four seater bikes plus more, and everything is free!!! So much fun, we will def be back very soon!!! Nothing, it was perfect
I like liki tiki because was clean and have a lil water park, my 4 year old have a great time The bed was very small
Water park for the kids. Nice room. Waiting for elevator. 10am check out.
There's a pool onsite and when we walked into our room, the towels looked extremely clean - bright white. Most of the staff were friendly, except the people in the sub shop there across from reception/registration Thought this hotel was closer to the airport than it actually was, but it was still 20 mins w/o traffic. Chose this one b/c we had an early morning flight and it was $85. You get what you pay for here, but assuming that the $35 hotel would have been the same. Just parking, you see people hanging out in the parking lot after 9pm which made me uncomfortable. Once you enter the building you see how old and run down this place is. Our room was okay, but then we saw the ants in the bathroom and them on the table in the room. I was ready to just get out of there. Thankfully we were there just to sleep and left VERY early. Spent less than 8 hours, which was more than needed. Stay away if you can. There are better hotels in the same price range and I'd pay more not to stay here
Got bit by spiders during the night. Room smelled like mildew. Bathroom mirror needs replaced bathroom door knob did not function properly.
Beds were comfortable. Not as clean/kept up as I've liked.
The water took forever to get hot in order to shower
Refrig must have had a leak as the floor was wet infront of it. Bath room mirror was damaged. Rugs were worn. Property needs a serious update.
Pool enjoyable and convenient, staff very friendly and Helpful. Difficult to recognize main entrance.
Our room was in great shape and the beds were very comfortable. The pool area is very attractive and it featured a water fall, water slide, and hot tubs. We had to park quite a distance from our room.
Cleanliness of hotel was okay. Could use better upkeep
The pools lacation to main attractions
A/c unit was loud when it turned on
Nice pools,convenient to everything, restaurant on site Breakfast not included
Run down and sketchy at night.
Well this looked like it would be a great place to stay. Kayak overbooked the reservations for the weekend I intended to stay at this hotel. I was notified of their error at 430pm (check in was at 4). I was forced to get reservations at another hotel (Westgate). I was with a group of four and I had originally booked a 2 bedroom villa at the Sarasota Resort Villas. All they could find me was a 1 bedroom villa at the Westgate 30 min away which then put me an hour away from my intended destination. I was on the phone at least 2 hours trying to find a resolution for their error ( I was already in town and had no other choice).I have used other travel sites and this is the first time I have experienced anything like this. Will never use Kayak again.
We paid only $80 + a night. That's a great deal. I would not stay here if it were more. The staff was super friendly. The pool wasn't crowded and it wasn't loud. I liked being able to sleep upstairs in quiet while those awake downstairs didn't disturb. Wish I had baby gates for the stairs. (It would be a good option for them to supply) Everything we touched made noises. Floors, stairs, furniture... the water in showers also went to scalding hot out of nowhere a few times and the tub upstairs took 30 mins to drain.
Clean and comfortable Lack of parking. Get back from parks too late, and you will most likely be parking at the next villas over from yours.
Nothing to be honest. The location was nice to restaurants and parks. Everything. The beds were stiff and blood stains on the comforters. The pillows nor mattress had protectors on them. The guest before clearly smoked in the entire villa - our daughter has allergies and asthma so we were up alllllll night ( literally ) with her before her big day in the park, while she couldn't breath and coughed. We called that night the front desk and they said the next day they could fix it for us. The next day when we got back from the park, nothing had changed. We will never skimp on a good hotel again after this stay. We felt dirty and uncomfortable the whole time we were in the room.
Spacious privacy No free breakfast
Super clean, attentive staff, nice kitchens and bathrooms, huge two story townhomes. Close to shopping and lots of places to eat. Kitchens have most everything you need to eat in all the time if you want. Orlando traffic!
I enjoy having my space and privacy, especially when traveling. Having multiple floors and multiple bedrooms, ensures I can have my own space if needed. This is my second time staying in a two bedroom suite and I found there is a second shower downstairs! The kitchen is invaluable if you like to prepare your own meals. Everything is clean and well tended to. I enjoyed my second stay immensely and I will definitely be back with more friends. Everyone should know about this hidden gem and its value. The entrance can be a little tricky, especially if you are coming from I4. Also, it would be very cool if a little walking bridge with a gate could be set up over to target. It would definitely be a great convenience.
When we checked in Tammy at the front desk gave us an early check in and was super nice and knowledgable. Our villa was super clean and had a great feel of home vs just a hotel! Highly recommend! There wasn't sheets on or for the pull out. Had to contact and walk to the front desk to retrieve blankets.
Proximity to the parks was convenient, only about a 10-12 min drive depending on traffic. Very clean and comfortable. Staff was very friendly! Playground area needs a little more lighting in case kids wanted to play after the sun goes down. Entrance from highway can be a little tricky if you're first time "arrivee"; only can enter from west bound side of highway due to no turn lane on opposite side of the highway.
My husband and I have stayed at this hotel several times and really like it but this time we didn't get a chance to stay there. I booked my room last week and the morning of my trip I get an email that the hotel was overbooked and my stay was cancelled. I spent 45 minutes of my morning on the phone about the cancellation or trying to book another hotel.
Location is excellent Dated. Small double beds, tiny refrigerator, no ice available nearby
We thought our stay for one night was excellent - clean room with privacy The $100.00 hold on the credit card
Location They have Karaoke four nights per week. My building was probably 1/4 mile from the event. I could hear every singer while laying in bed even though I had ear plugs in. It lasts until midnight. If this would bother you stay away. I saw one review that said the place was quiet. It is on nights without karaoke.
Everything was amazing. . The king suites are definitely the way to go.. the whirlpool tub was everything! Be sure to book the exact amount of days you want though. I tried to book an extra day but was told id have to move to another building because someone was checking in behind us. So we just checked out as scheduled. . But other than that.. wonderful. . $10 a day resort fee & not enough parking
There were two beautiful pools.My kids loved them. Paying extra to use certain things at the resort,tennis courts and jet skis
I loved everything about the hotel and the stay. There is nothing that I did not like about my stay at star island resort.
Great place to stay with a family. We had a 3 room suite - was perfect with 2 kids and newborn. Pools and activities were great for kids. Would definately stay here again! I didn't like the fact that you had to pay to have maid service. Would have been nice if housekeeping came by once during our stay to change our towels.
It was relatively close to the parks and didn't cost a ton. The first thing the staff did was try to get us to visit a time share meal. They acted very annoyed and dismissive when we declined. Our room was fine until we realized our toilet was leaking probably due to a faulty sealing at the base. The staff came the next day to fix it but left all the defiled and dirty towels used to clean and contain the issue in our room as a present for us. When the staff was notified of the remaining filthy towels they were unresponsive. Would not recommend the place.
The pool activities and the Karaoke were the most fun for our family to enjoy together. The facilities were clean, and the staff were courteous. This was my second stay and I rated it as okay. After a long drive into town my room wasn't ready. My family and I had to sit around for over an hour and wait for our room to be available. We went to a presentation for a timeshare and the saleswoman was pushy, rude, and argumentative. We were locked out of our room at one point in our stay. And last but not least, I called for towels at 7 am, and they didn't come until 10. Super slow service. My first experience was great, the second one, not so good.
We enjoyed the beautiful grounds. Our room was exceptionally designed. Columns around the jacuzzi beautiful bedding, comfortable living room. Large rooms. Excellent place. was pleased with everything.
the rooms where nice size. location is central to all events. the elevator broke at 430 am and buzzed for 2 hrs out side my bedroom very loud. took staff foever to stop the noise. rooms are not sound proof you here everything. people waiting for elevator talking to the door opening and closing. I had a very poor nights sleep. Then the resort asked if we would be willing to tour facility and buy in to time share, out guide was very nice but the manager of time share division was very rude to us and cocky. I was interested in buying in to this resort till my run in with the manager. He was so rude.
The resort was very clean. the rooms were excellant for adults and kids. the pool area is very nice. a great stay for the price, will stay there again. No.
We got a free upgrade to a beautiful 2 bedroom suite. Just so you know, the 1 bedroom only has a queen size bed, the 2 bedroom has 2 queens in one room and a king in the other. There is so much to do there, but we had plans already so couldn't enjoy all the resort has to offer. If you need a crib, make sure you ask ahead of time and follow through. Took them til 1am to bring ours
Very clean and extra towels. The kitchen was fully stocked. The rooms were very big and the spa in the room was excellent. Was planning on staying just 1 night and we winded up staying 2 nights. That I had to go home
I visited Orlando for a family reunion and trip to Disney for my grandson. Mystic Dunes is an amazing resort! Beautiful facility and grounds! We were able to save a ton of money on food, because each room had a stove, microwave and refrigerator. They also had a washer and dryer. i went through a timeshare presentation while I was there that wasn't too bad. I got $50 and $25 visa cards and a 3 day 2 night trip. the cards came in handy for gas and Disney stuff. The staff is so friendly and helpful! Honestly they exhibit the customer service you'd expect from such a beautiful resort. You feel like a rich person! I so glad I stayed here. It made my trip!
I liked everything about this Hotel/Condo. I felt right at home because they make you feel at home. As a matter of fact, when you drive up through the gates, they great you, Welcome Home! Hotel/Condo was clean and had everything we needed... EVERYTHING I didn't like that I had to go.
Spacious apartment. It had everything I could think of even dish soap!
How the iron caught fire and almost burned me
Multiple spiders upon entering hotel room and throughout room..
I loved the apartment style rooms, the updated kitchen, nice room, great starters for your stay. Overall the grounds were beautiful and relaxing. Loved the amount of pools available to choose from. Lots of space in the unit. I did not like that the pools closed at 10 and open at 8am but the shuttle didn't run until 9:30 and the pool bar didn't open until 12. Also the pools said heated but we're cold. A lot of raccoons on the premises.
Nothing Unfriendly staff. I did not like it
Everything excep. I was missing two pillows. My missing pillows
Fifth stay at this resort. Love proximity to Disney parks. Room was clean. Beds are comfortable. Love having full kitchen and washer/dryer. Reasonably priced for all that they offer. Wi-fi in room worked well but you can only connect 4 devices and there were 4 of us in the room Decor needs to be updated
Plenty of space. Having laundry machines in your room is so helpful with kids!
The room was very comfortable and the amenities were excellent. We enjoyed the pool (alot) and the beds were comfortable. The spa tub was great and we really enjoyed our stay and will come again in the future. We were over charged for the room, I haven't checked yet to see that the difference in price has been refunded.
The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went! The Dolphin cabana people were a bit rude!
Nice hotel but visit left a bad taste on last day with excessive parking fee On our last day...I told the front desk my parents were coming to meet us for breakfast. I was told they could have 30 minutes free parking. I replied the breakfast would take longer than 30 minutes and we might take a walk afterwards to the boardwalk. I was told I could use my room key and have an $18 charge added to my bill. I reluctantly agreed. My parents came and we had breakfast and spent about another hour walking around. $18 for under two hours seems excessive to me. It was a small thing considering everything else at the hotel went so well..but soured the end of our vacation.
customer service was great. the people at the front desk were super friendly and very helpful.
They charge extra for a "clean" bed and they make you wait if you want a clean, newer room. They try to upcharge you if you want a good view.Service is non-existent. My 91 year mother fell and no one cared or assisted. The worst experience ever
The hotel looked great for USA. Most USA hotels fall short in comparison to international 4 star hotels. The rooms looked brand new and views were great. Enjoyed food and wine festival. Staff at hotel were extremely friendly. No breakfast included for the price. I'm more disappointed by Kayak and booking.com for the price I paid for the rooms. Thought I was getting the best price but I happenened to ask if I wanted to spend another night on my last night there. I was quoted a price that was $100 less than what I was paying already. The manager started the sentence that his price might be more than booking.com. Boy was I shocked that his price was about $100 less per room.
The lobby staff was extremely friendly to our two year old and he loved it. The hotel is within walking distance to Epcot, and the rooms are perfectly clean and acceptable but not as updated as you would imagine at over two hundred a night. The valet wasn't very nice at all when we first arrived, and the parking system at the hotel made it just about impossible for us to enjoy the pool after checking out since we only stayed for one night.
The bed was very comfortable and it was nice being able to take the boat to and from Epcot. No mention of a $20 parking fee until you get to resort. One person told us it could be fixed when we left, but it was never resolved. Paid extra money for a resort view thinking that meant we would be overlooking Epcot or Hollywood Studios, however according to them, a resort view is a view of the Swan. Overall very upset. Would not have spent so much money if I would have known these things in advance. Not worth the $400+ I spent.
The snacks provided by the hotel during the business conference I attended were good quality however the food at the restaurants was overpriced and underwhelming. There was a huge dead cockroach in one of the bathrooms. In another bathroom I noticed a bunch of ants crawling on the walls. It seemed no one was keeping after the bathrooms since they ran out of toilet paper and soap, and also some of the same motion detectors on the sink were not working for days at a time. To top it off many of the staff at the restaurants seemed to have a chip on their shoulder and did not seem happy to be there.
Onsite restaurants are excellent. Big beautiful resort hotel. Fabulous pool area. This is not a Disney hotel in any way shape for form even though it is on Disney property. It's a big beautiful hotel but does not have any of the Disney fantasy atmosphere.
I stayed in a recently renovated room overlooking the pool area. As requested, I received a quiet room on a high floor and it was actually very quiet at night. The bathroom was updated and clean, and the bed was comfortable. I appreciated the daily replenishment of bottled water, coffee, and tea. The employee who checked me in was very nice, and I was assisted with my luggage upon departure. There were some families staying in the hotel, but it was mostly conference attendees. Many at my conference had to stay at the Swan, but luckily it is just a short walk away. The hallways were a bit warm and smelled like mildew, but at least the rooms were clean. It's not a bad place to have a conference, but it is a little inconvenient that there aren't too many restaurants and bars to go to outside of the ones at the Dolphin and Swan.
Renovated rooms in the hotel are very nice,-although a bit small. Location is perfect for Epcot/food and wine guests. Staff attentive and accommodating. Kids pool slide closes at 6. Non-renovated rooms in East wing have a musty smell.
Location is great if you want to be in walking distance of epcot. Rooms were dirty and it seemed like the bedding and pillows were real dirty
I had everything I needed except the bed was too hard the view was great good location for where I had to go at the time. Everyone real nice.
The hotel was very nice and clean. We didn't get to see much of the property because most of our time spent there was sleeping. The shower was bigger than a regular hotel shower and the pressure was perfect! Our room was connected to another and I could hear everything the family in the next room was saying or doing. My bed was a little hard
Pretty good overall. it was clean and stocked nicely in the kitchen as far as dishes/pans. The pool was somewhat near our room and besides screaming kids one night, it was very nice and relaxing in the hot tub. The windows barely closed and locked, and being on the first floor facing the back of the woods is kinda creepy. The bed and other furniture wasn't comfortable at all and there was no comforter on the bed. Our room keys "expired on Sunday and we weren't leaving till Thursday, and we came back to our room late at night and very tired. Not sure why the key they gave as in return didn't expire for another 8 days?! Oh and the room we had was connected to another next to us, so their bathroom was next to our living room and their bedroom in our kitchen. Awkward exchanges of words is what happened all week. Disappointed but content.
The hotel/resort was located very close to all major events in the Orlando area (Disney, Universal, Outlet malls, Amway center). Everything max 20 to 25 minutes by car. Very very spacious rooms. I know I am being a bit picky, but the tv's were a bit small and outdated, but wacheable.
Mold in the room. Place was under construction. Room was located far away from main building.
They have a list of activity for kid family, waiter for them to start but they never did , that's the only thing that was wrong.
The lights in the room didn't work. It was the smallest room I have ever stayed in and the grounds were HORRIBLE to navigate. My room was across the street and through a section of buildings poorly labeled. The suit numbers were not easy to figure out and even being at the right building it was hard to find. I had booked my room the same day and time as a co worker and for the same price they received a condo pretty much, full kitchen, washer/dryer and I stayed in what looked like a broken down closet.
Bed was hard, had a musky odor that would not go away (even after spraying febreeze) ...small facilities not much to offer...room did not get cleaned and when called for towels did not receive any.
Dirty juzzci... hair all over
The room itself was nice with amenities such as a toaster, microwave, and dish set. It was clean and very conveniently located (near Disney). The walls of the mini-suite were very thin so I could hear everything going on in the next room (TV, conversations) until late in the night. The heater only blew cold air, the room, even in the middle of the day, never got above 64 degrees and went as low as 56 in night making it difficult to sleep. There was also very limited parking, coming back from Disney on Saturday night I was unable to park anywhere near our room.
Staff was great Cost
The atmosphere was great , very comfortable and homely.
It is convenient to everything. Disney,Universal and lots of restaurants and other attractions. No elevator.
It was wonderful!! Best condo I have ever stayed in, great room and great comfortability and great pool!!
Spacious unit, nice kitchen, lots of trees around Check-in staff woman did not tell us that the beds are not made and the towels are not replaced or the trash emptied unless you stay for 2 weeks! We stayed 2 nights. If we had known we could have dealt with that. Also when she gave us room key cards, she said "don't demagnetize them, don't put with cell phones". So we went directly to our room, carefully carrying both cards. Neither one worked. So, we went back to office. She said, "Oh, you demagnetized them". No, we did not! Also when needing boarding passes printed she waved us over to some computers, which required a password. I asked her what the password was, she said "No, not those computers, those other ones (on the other side of the room)". She made us feel wrong and stupid whenever possible. There were also no hair dryers. When we called at 7:30 am she said" You need to look in the cabinets". We searched everywhere. When we called back she said one would be brought over. At 8:15 we called again. She said, "Oh, the housekeeping doesn't come in until 8, I already put in an order. (scolding us)" We left the room at 8:30, wet hair and no hair dryer. The furniture is very old and worn, stained cushions on chairs. General run-down, gloomy appearance. I suppose if you are there with a family there seem to be a lot of activities available, but we were a couple just there for a room.
Our room was very well furnished with everything we needed for the week, was in good condition and was very clean and very quiet. The property is attractive, well kept and perfectly located. The pool was excellent.
The comfort of our room pool was too far from our room
Our Accommodation in Parkway was very clean & spacious. Our room was right opposite to the Swimming pool & close to reception. We enjoyed our stay at Parkway. Staff was also very cooperative and friendly. We got the 3rd floor apartment so picking up the luggage to our room was not easy as there was no lift. Similarly when one returns in the night after full day activities, then stairs to 3rd floor appeared to be very tiring but still the over all experience was really good
The units are large, spacious, plenty of room for a family of 5. Comes with a fully equipped kitchen and in unit laundry. The pool was heated and the hot tub was great after a long day at the parks. Staff was friendly and helpful. Each unit has a screened private balcony. The decor in the units seemed a bit dated but everything was clean so hard to complain.
Having the space of a condo with separate bedrooms, kitchen and laundry onsite. The hide-a-bed needs replacing, it's very old and slopes into the middle terribly. The dishwasher also needs replacing since it didn't clean the dishwashes unless they were virtually pre-cleaned. Six months ago when I made the initial reservations, I requested a ground floor room that was very close to the pool since my mother has severe arthritis and can't walk far or climb stairs. Several times I tried to email and confirm this and was always put off that it was too early. In the end, this information was never relyed to the people that it needed to by the Parkway staff and so while we did manage to get ground floor, it was no-where near the pool.
The room is spacious (huge!) and has all of the amenities you could want. The pool isn't as big as it looks on the internet but it is still very nice. The sister hotel (Tiki) is super close (10 mins) - we totally recommend taking advantage of the pool / water slides they have there. All kids 16 and under will absolutely love it!! No complaints whatsoever. The picnic area at Parkway was great - we were somewhat weary that the BBQ's would be older and run down but they were good. All in all the hotel totally met / exceeded our expecations. No complints.
Very comfortable for a family of five.