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the food was excellent The Spa staff need more education and instructions-after a massage wrap and put in a quiet spot to relax instead of saying Thanks.GoodbyYou need one person who speaks some English.
Good food and good location Did not know how to get a taxi from the Train Station to the Hotel. No Taxi waiting or taxi stand at the Station.
location and view it was hot out, we were in the top floor, there was no a/c
Peace & quiet, good food, excellent service!
Sauna and swimming pool. Good access to the ski slopes/facilities. The size of double beds in the standard rooms are quite small. Internet access not available in the public area. Overall - quite pricey.
the breakfast, the position of the hotel and its ambience there are some amenities which should be improven
-Very friendly reception staff, also staff at spa is really very friendly. -Surroundings of the hotel are absolutely beautiful, it is a great experience to spend a weekend there. -The quality of food int he restaurant was ok, but not really specail for such a level of 4**** Grand Hotel. -Hotel rejected on the last day to accept Credit Card payments, while such possiblity about Credit Card was mentioned on it's website. -The business corner pc was not workign well, as well a printer there.
Very stylish hotel design and decor; large, clean, comfortable room with generous third bed; very good food, efficiently served; very slight air of needing maintenance but altogether a great place to stay. Limited parking! But we managed.
Location of the hotel, elegance, luxury Bedroom was satisfactory, but the forest view to the rear, overlooked dustbins. Breakfast was a free-for-all and rather chaotic
The fact that it is walking distance from the ski piste (Zauberg). It needs an upgrade; the exterior looks like it is falling apart.
The Staff was the best. The room was excellent clear, the mountains are beautiful. Super...
This is really a mid-price business hotel in an area of outstanding beauty. It was clean and functional but a bit characterless. The swimming pool and sauna were good and the staff friendly. If you have a room overlooking the valley the view is outstanding. Low on style and charm. Quite a walk from the railway station
NIce and helpful reception staff, warm and clean room, nice view from the restaurant (unfortunately not from my room), relatively close to the slopes, but if you want to ski at Stuhleck, take a 6-7 kms ride. Restaurant setup and staff mindset is like a trade union hostel from the seventies behind the iron curtain. The look and feel are also like that. (In Hungarian "kicsit szocreál a hely, olyan balatoni régi szot üdülős") E.G. 12:15, noon, lunch time, totally empty restaurant, really nobody there, not even sure that it is open, seats for 200+ people, assumed can get a quick lunch. But, "Sorry what is your name? Hmm? You can only sit to that table 100 metres from the buffet, because that is your table, etc." Maybe this is normal if you go to a place where one week shifts are set and you always find your own table, but in a 4 star hotel, never seen before. Sauna capacity is lower than demand in the late afternoon hours.
Indoor swimming pool No
Location and range of facilities Bathroom too small
Excellent value - super friendly staff - lovely hotel - convenient location Over firm bed!
food, mountains, relax, nature, sauna,
wonderful location, nice and clean hotel with lots of facilities. friendly and helpful staff the hotel is in the proximity of a church and the bells are chiming all night, in every hour; it is too loud in some of the rooms
The breakfast, the spa, comfortable rooms. Staff didnt seem to communicate information amongst each other or to us clearly and in a number of cases we were given mis-matched information.
We stayed in a huge and well structured room. Everything had its prefigured place there. There was lots of stairs and corridors everywhere so it made the hotel looking like a labyrinth.
Excellent dinner, like home made:-), good spa resort with plenty of saunas The staff should speak better English
Friendly staff and nice atmosphere in a quiet restful mountain place. All very clean Rooms are not 4* level, more 3* (bathroom a bit basic).They get the 4* because of their wellness facilities but not for the rooms.
Spacious rooms, beautiful spa & wellness, tasty food, good service and amazing nature
Very nice and competent staff. Excellent dinner. Nice wellness facilities. There could have been a little more choices for breakfast (minor complaint).