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The attractiveness and cleanliness of the hotel, the restaurant, service and ambience was superb. Could you please send me a loyalty card as I will be using the hotel again next week. There was a lot of noise at 6am, the door at the top of the stairs was continually banging with people talking loudly.
Striking wallpaper. Comfortable bed. Lack of parking space on arrival. Dining room crowded and disorganised at breakfast. I had to request a bowl at the buffet and my husband ordered scrambled eggs and was given a fried egg with his English breakfast. However, the staff were pleasant. Bath was very small. Room very hot on arrival, but staff did oblige by turning down central air conditioning.
The hotel was exceptionally well appointed and the staff were very good and everywhere was very clean and tidy I would be hard pushed to find anything that I did not like during my stay.
Location, setting, food comfort and friendly staff Room to hot - but soon remedied - 2 weddings.
Excellent location off A1,good views even from back of hotel Resturaunt rather over priced
I arrived to find that although I had booked a superior garden double, they had only a shabby, interior room with a window having a wall one foot away. They refused to accomodate my reservation, even though I had arrived early.
I was upgraded to a superior room on arrival which was a nice surprise and staff made you feel very welcome, nothing was too much trouble. Restaurant food was first class and justified the slightly higher prices than you would normally see so well worthwhile. The only thing I didn't like is the fact that I was only staying there for one night on business - one week would have been much nicer! :-)
had a wonderful stay for a wedding,the hotel was beautiful inside and out ,we stayed in the new bit at the side ,the decor was very nice and the size of the bedoom was very big.Comphy massive bed and great pillows for once.The food was outstanding and very helpful staff. that i had to come home !
We liked everything about our stay. We came to a wedding and the attention to detail was outstanding. You should be very proud of your staff, they were helpful, polite and knowledgeable. See above
Peace and quiet after a long flight. Chance to get over jetlag. Nice place Could not open window so no fresh air. Room was musty. Your long life milk is not a patch on Australia's. We wouled have a small fridge in the room.
Staff friendly and helpful.
First class service None
The room was very clean and made for a very enjoyable stay. The pub restaurant was very good Nothing
very cofortable and excellent value for money and cant wait to visit again only thing missing would be gym
The staff, surroundings just loverley. Nothing at all.
The room was fantastic and my meal was amazing.
making love making love
We were meeting up with family in Xscape and stayed at the Premier Inn which was close by.
Friendly staff, good service and facilities. Breakfast very good standard
The service by the restaurant staff afetr my late arrival, the comfortable room and the comprehensive english breakfast. Due to the roadworks, it took me half an hour to reach the hotel even though I could clearly seeit, not the fault of the hotel.
with easy reach of the motorway and shopping complex
Everything. The hotel was clean and the staff very friendly. Brilliant location for a number of activities. Noen at all.
Staff very good, room clean and nice, bed comfortable, nice breakfast A little odd having the washbasin in the room
Easy to access from the motorway and No bath. Room looked cheap
the rooms very good for wheelchair users and shower no
good sized rooms ,clean and comfortable breakfast not well planned for staffing food continuously running out although it was very busy,some food not hot enough by the time you had waited for food to come out
Comfortable room, good location.
None When I arrived at the Hotel the staff was not aware of my booking and I was lucky that they had spare room and I had to pay again. I did email you that night but I have not a reply yet
Staff pleasant No booking had been received at the hotel. Luckily theu had 3 spare rooms available.
it was central to where we wanted to go ,bed was very comfortable and the pillows were excellent !! but it was a nice pleasant hotel we will b bacj wthout a doubt thought the overall price was too hi as we think a b nb should b included in the price but we were looking fr a romantic weekend and gt it thank u
As above Overpriced
The staff in the bar. We thought for £49 pound a night and we thought for the area was not cheap our room was very basis , breakfast included would have been value for money
Very comfortable, clean hotel. Receptioist sorted out the problems with the booking. Booking process assumes family booking means 2 parents and children. Does not allow for other combinations of people to share room. I.E. one adult and two teenagers
1St Class Service from all staff, very friendly and attentive. Food very good (Breakfast and Evening Meal) None
The staff were very friendly and helpfull and it was a pleasure to stay at this hotel None
Very polite staff and very comfortable room giving a good night's sleep. Motorway was a little noisy.
Good staff,clean rooms probably one of the bes premier innst i have stopped in. Been a wheelchair user i do think you should go for wet rooms.I know effort has been made with grab reals in bath but these can be in the way.Also alarm is in the position where a wheelchair user would sit on end of bath to get in.
Nice hotel , mattress on bed far to soft though
Friendly staff and nice decor. Very handy off the motorway but didn't notice any traffic noise. The breakfast was good but need to remember not included in price. Also quite noisy in the morning could hear alarms and people up and about in the other rooms.
Warm, clean at reasonable cost. Breakfast good. Some misunderstanding about room cleaning. Use of a do not disturb sign caused the room to be missed from cleaning and towel changing. Customers should be made aware that this may happen.
Very friendly, Overall it was a comfortable and friendly hotel. The bacon at breakfast was inedible. It was rock hard, must have been cooked and left in a heater for a long while. Not freshly cooked.
the room was very spacious and clean and the staff were helpful and friendly. The location of the hotel is central . the shower
The helpfulness of the staff, particularly in the restaurant Unfortunatley the heat in the bedroom was unbearable all night and unable to open the window. I turned off all of the heating prior to eating dinner but the room temperature was unchanged on my return to the room, this lead to a very uncomfirtable night
a cut above the premier inn next door.
Friendly staff on reception and in the bar.Food at the wedding reception was lovely. No
Hotel in a good location close to the a1, lots of parking and very friendly reception staff. Room was very clean. Despite being a double room there was only 1 bedside cabinet which meant my husband had to leave his medication and a glass of water on the floor beside the bed for use during the night. The bed was incredilbly lumpy and uncomfortable. Showerhead did not stay in place when positioned water pressure was really weak & toiletries very low budget also towels were rough and a little threadbare in places. Uht milk had gone off and wardrobe was so badly positioned within the room it was impossible to use full length mirror on the back of the wardrobe door.