The Best in Town. The Four Points by Sheraton Knoxville Cumberland House Hotel is located in the Fort Sanders Historic District, just steps from the Knoxville Convention Center, World’s Fair Park, and the University of Tennessee. You’ll be within walking distance of many Knoxville attractions, including football games at Neyland Stadium, concerts at Thompson-Boling Arena, and shopping in Market Square. Support the Team. Whether you’re meeting friends for the big game or planning your next big meeting for work, we won’t drop the ball. We’ve got the event space and the comfortable atmosphere you want. Not to mention the personal attention and service we’re known for. Our hotel is consistently ranked in the top tier and has frequently earned the prestigious Tiffany Award for the highest overall guest satisfaction and loyalty. We really are one of the best, plain and simple. Make sure to plan a stop by the hotel and enjoy some real hospitality and comfort. The smiles are genuine, and so is our commitment to great service. Uncomplicated Dining. How’s this for uncomplicated: everything is good at MK’s. Sit down for a cold beer at the bar or a full meal in the restaurant. You’re in for a tasty treat here, where the friendly service mirrors the genuine Southern charm.
I booked the room the day of at 1125PM planning to arrive at 3 AM. The first thing the staff told me was that I'd probably be charged again bc they wipe the previous day's reservations at 2AM. They kept saying if I didn't use your website and booked through them then it wouldn't be an issue but they made sure to be clear that using the third party site was not the way to do it. Thankfully I wasn't charged twice but please indicate this timing issue and the need to call if you'll be arriving late on your website so people are aware. It was a very stressful first encounter and I was unsure if they'd charge me again until the morning.
Nothing special about this place except the price.
The location was not as close to our destination as we were told. Staff always seemed busy chatting with each other. Entrance ramp and deck area difficult. Way over priced for what you get. No place to walk dogs.