Would you like to save as your currency permanently or for this visit only?
501 West Church Avenue, Knoxville, TN
0.1 mi from
The location is great for walking around downtown. The hotel was clean, and the associates were really friendly. Also, the fitness room has a decent amount of equipment in it which was nice. I wished that there was a sink and mirror outside of the bathroom. It would be helpful when you need to get ready and the other person staying with you can still use the restroom. Parking is expensive, especially considering that locust street garage is free on nights and weekends and that lot is right beside the Hilton lot.
Overbooking policy, which resulted in cancellation of our confirmed reservation.
Staff was friendly and room was cosy. Charged for parking
The shuttle took us right down to the old city where all the venues are and picked us up, but only till 11pm. Unfortunately the festival ran later than that. In an effort to ease the hangover on the second morning of the festival, we went to the restaurant at about 11 am, and the bar was closed. We asked for a mimosa and a bloody Mary and waited about 15 minutes with no drink. We went outside after we gave up and the server chased us down, offering the drinks on the house, but we were just over it at that point. One time before i stayed here and was having sex with my girlfriend and the manager actually called the room when we were done and asked us to keep it down. Thin walls, apparently. II'm going to the Hilton next time I stay in Knoxville.
Proximity to downtown business, restaurants and entertainment.
When I entered the Crowne Plaza on a Friday night the lobby smelled overwhelmingly of fish. There was a buffet on the next floor up that was the cause of the odor. I know there was lots of fish because when I asked if they had any vegetarian options I was offered many species of fish. I was shocked that the staff at a restaurant wouldn't understand what a vegetarian is. I normally travel with my husband who has life threatening food allergies. I would not have trusted this uneducated staff to properly ensure that his food was safe. I ordered instead from room service. The options were not impressive but I opted for pizza. I asked for "light cheese". It was repeated back to me correctly. I received a pizza with extra cheese and no sauce. I ended up ordering delivery food from outside the restaurant in order to get an edible meal. That was made difficult by a horrible WiFi in the room. It crashed 3 times in the course of my order. I won't be back.
Location, friendly staff, comfy beds, clean hotel, awesome view on riverside everything but Internet was pleasant! Internet speed was dismal, was capped at 2down 2 up. This is pathetic for a $13 a day service. This should be improved upon. I do hotel IT and know this could be better. This should be looked into.
We traveled to 6 different floors searching for a soft drink. All vending machines were sold out!!