Would you like to save as your currency permanently or for this visit only?
Nothing special about this place except the price. The location was not as close to our destination as we were told. Staff always seemed busy chatting with each other. Entrance ramp and deck area difficult. Way over priced for what you get. No place to walk dogs.
It was clean and decent value for the money. There weren't enough parking spots when we were turning down for the night, so we parked in the garage on the curb. If we pay $10/night, we'd like to be assured an actual parking spot.
I booked the room the day of at 1125PM planning to arrive at 3 AM. The first thing the staff told me was that I'd probably be charged again bc they wipe the previous day's reservations at 2AM. They kept saying if I didn't use your website and booked through them then it wouldn't be an issue but they made sure to be clear that using the third party site was not the way to do it. Thankfully I wasn't charged twice but please indicate this timing issue and the need to call if you'll be arriving late on your website so people are aware. It was a very stressful first encounter and I was unsure if they'd charge me again until the morning.
Love the lobby! It's luxurious and makes the guest feel more sophisticated. The bathrooms were also top notch. The toilet was very loud when it flushed not allowing for quick middle of the night restroom trips without disturbing your significant other. The hotel room doors need hydraulics. Other guests slammed the doors and it was VERY loud. I understand people are having a good one but it should be quiet after a certain point. Hydraulics on the doors would fix that!
Parking was confusing.
The housekeeping staff were the most pleasant, welcoming and engaging staff. The valet staff and front desk staff need guest interaction training. The valet staff do not provide a warm welcome and need training on looking at guests when speaking rather than looking past guests. The front desk staff need to be trained on providing a warm welcome. A simple smile and "Welcome to the Hilton Garden Inn. How may I help?" Having stayed at many Hilton properties throughout the world, the Knoxvilee Hilton Garden Inn/University and Knoxville Downtown Hilton properties appear to have the worst management and many poorly trained staff.
* Friendliness and competence of staff * Mandatory valet w nightly parking charge * King Room cramped, uncomfortable sitting chair, & no foot stool * No pool/hot tub * No bathtub (only room w bath is Queen Double) * Access off Cumberland Ave (coupled w staff's complete lack of information on construction or local stores & restaurants * No ice cream in pantry
very nice and convenient place to stay.
Breakfast was a bit weird. Confusing and understaffed. The folks that were working were great, just not enough of them. Thought $12 was a bit much for what Is usually a complimentary breakfast in similar settings.