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Location and restaurant No
Excellent room. Helpfulness of staff to only English guests.good variety of food. Access to Moselle.
Wonderful breakfast selection and a little quiet luxury in a lovely little town on the Mosel River.
Very nice, clean hotel with non-smoking restaurants and rooms.
Very comfortable and very clean nice and airy room with a lovely view. Would have appreciated an English menu or a translation from the waitress when asked but I appreciate that I am in a different country and it is up to me to try to understand the language. Not all the words in the menu are in the phrase books.
The area is beautiful, the service was excellent, the food was delicious. The carpet in room
the river view is only house roof view !!
The staff were courteous,kind and spoke English well. The hotel was in a great location, visible from the train stop at Treis-Karden. Don't be fooled by what the lady at the front desk says, it's about an hour and a half hike to Burg Eltz from the hotel if you don't take the train to Moselkern! It was a beautiful hike though!
It is near to Burg Eltz, which is very beautiful + a must-see. When we asked for an english menu at the hotel restaurant, the waiter seemed to be very insulted and was quite rude with us, saying things in German with a clearly nasty tone. This was despite the fact that we had been told an english menu was available at reception that morning. My partner was very upset and we almost (and should have) walked out immediately. To be fair, the young waitress on that night was very kind, however this experienced coloured our stay at the hotel.
Our single rooms were large and nicely decorated. The hotel's restaurant is gourmet quality and our meals were superb. There were two things on the website which were totally misleading. Firstly the description says that part of the hotel is housed in an 800 year old castle. There was no castle at all, so perhaps there was a mistake in the English translation. Also the website said the hotel is 200 metres from the train station and this is not true. At most it is 20 metres from the railway, in fact directly over the road from the station. Almost no English spoken at reception and their restaurant menu was only in German. Fortunately our nice waitress managed to translate some of the menu choices.
Clean and comfortable. Nothing.
People very friendly, good price for money, good food, quiet and cosy rooms. Nice view, too, and excellent location in a residential area.
Nice people, good food
Extremely friendly staff and they spoke english, french and german.
I had a good stay. Everyone was helpful in directing me through the local area and with the ammenties of my stay. I would come to this hotel again. Thank you
Fantastic menu,presented by scottish chef! Rooms were comfortable and clean,excellent value,definite recommended
Exceptional service- The owners and staff could not be more helpful. The recently redecorated (double) room and refurbished shower room were spotless, well appointed and the view from the balcony was delightful. The quality and variety of the food served in the restaurant was to a very high standard. Top marks for value for money.
Good food, great staff, cleaner than my house. Wasn't staying longer
Very good restaurant and helpful staff/ proprietor
sociable drink at bar and talking to chief about the menu and enjoying the meal.
Hotel owners were extremely helpful and friendly, rooms were very clean and had plenty of space with nicely fitted en-suite bathrooms. Our party consisted of six motorcyclists, all rooms were to same standard and secure garage parking was provided at no extra cost. The hotel was 5 minutes from the center of Mayen which comes to life from Friday night but beware mid week which is very very quiet !!
The staff were very friendly. Free car parking. Nice breakfast.
Service with a smile, excellent food, extremely clean.Highly recommended.
The hotel was excellent. Tidy, comfortable and clean. The staff were very friendly and helpful. They made us feel very welcome. I wish we could have stayed longer. The hotel is fairly close to the town centre, a 10 minute walk to shops and restaurants. We are motorcyclists visiting the Nurburgring which was 24km away so this hotel made a good base for exploring the area. The owners very kindly let us store our bikes in their garage. We will be returning! None
Very friendly family run hotel. We were made to feel extremely welcome and at home. We will return.
Did not have to pay for the first night. Arrived at 21.30 as announced via e-mail. Dark hotel, finally a person appeared and informed me that my room was not available. I got an old and dusty room for the first night.
Very nice hotel owners. Good breakfast, great restaurant Hotel has not a 24/7 reception. So it's wise to call when you suposed to arrive.
The owner/manager was extremely helpful and welcoming
Nice rooms, welcoming host, on site parking, good breakfast.
helpfulness of staff, relaxed setting, friendly atmosphere, quiet and beautiful surroundings
Ursula was welcoming and accomodating. The scenery and countryside were lovely. The breakfast was great. Beds were comfortable. We had the large room with the balcony, really nice room. Really close to Burg Eltz. Would reccommend this hotel again and again.
Great location, warm welcome, great Flamkuchen (thin traditional German pizza type meal) quiet location, home cured ham for breakfast, attention to detail, authentic. Excellent, enjoyable.
perfect place! food was limmited but very good, close to "Burg Eltz" lovely area, very tidy and clean!!
The owners make the stay very special.
Beautiful scenery, friendly, accomodating staff. No hidden fees. Online price is exactly what you pay. Credit cards not accepted.