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friendly staff, kindly atmosphere, very tasty breakfast, excellent lavander sauna, peace and quiet in spite of the hotel was fully, wonderful castle on the outside and inside
Tasty breakfast The service at the restaurant was awful.
Spa, restaurant, nature, silence
I liked sauna very much. Rooms (I leved in SPA building) were excellent as well. Breakfast wasn't so good. Sugar for tea was over when we wanted to get cup of tea/coffee. Some other dishes were emply as well. Slippers for sauna weren't included within room rate, when I realised this, I found slippers sold separately at the bar, but there was only one pair. So, I had to go to sauna wearing my outdoor boots :) That looked funny, but not so comfortable. I didn't know that bikes are availble for rent from broshures at the reception or in the rrom, otherwise we could ride bikes.
Location is very good and availabily of free parking place, breakfast was nice. Service is very poor. For money we paid spa and level of services have to be much better.
Place and spa
The hotel has a very good location. The best place for relaxation. The hotel servants are always ready to help.
Very elegant building - 1907 National Romantic "castle" in the best location in Imatra - the rapids. Excellent Finnish restaurant Both room and restaurant seemed slightly overpriced - but that's a feature of the Rantasipi chain.
Very comfortable, the perfect place to stay with the children.
New superior room in spa building is very nice. Its design comes with scandinavian touch, bed is very comfortable, bathroom is spacy. Breakfast: choice is wide, but they ran out of porridge 1 hour before the end. Suprisingly, old wine corks on the carpet in the room :-( Spa zone is overcrowded.
Very frendly staff, good breakfast, cleanness in the room
Very poor service for breakfast: dirty dishes, not decorated tables and no respect for resort guests
Convenient arrangement, tasty food in the restaurant the small room
Wonderful hotel, helpfull staff, great breakfast, pet friendly hotel. Problem to find parking place for van.
wonderful central location, overlooking the park, 2 minutes walk to the pier.
good Location, Breakfast
I liked the design & enjoyed breakfast. Different times for male & female saunas
Nice hotel, helpful staff, 24h fitness.
I'd like the sauna and the breakfast
very quiet and clean, good breakfast, good location, no problem with parking too soft beds
It used to be a high class hotel and badly needs some renovations.
Good central location, nice shopping center just in the next building, 5 minutes walk to cafes and bars in the center. good breakfast the hotel restaurant is good and not so expansive like in Sokos hotels in Helsinki. Old building, lack of ventilation and air conditioning in the room. The room was stuffy. The highway was right besides the room window. If you open the window you get all that noise almost 24h a day. Free Wi-Fi in the hotel didn't work on saturday and sunday and the problem was fixed on monday afternoon. tv channels in the room were unstable: some time I got english language news some time I did not.
Perfect restaurant Casanova, good breakfast, fine design, excelent location in the centre of the town the payment mistake during check-out
location it was difficult to use internet and not free TV
the location is very good - both out of and in the city. it is not busy, it seems i am almost alone in the hotel, cosy room for a single guest, very good bed, pillows, wc and sower box are small but good enough. a hall, a cafee and a restorant are very nice. it is very nice the 1st russian tv channal was installed! completely i relaxed in the hotel at weekend. there are no packets of coffee, sugar, any spoon, no cattle and a cup! i used to have every of these things in 4 stars hotels before.
Location Music till 2a.M. I couldn.t sleep at night
very good disposition, good breakfast, excellen swimming-pool and SPA, friendly staff business hours of swimming -pool. It will be better till 10 at the everning
New facility, pleasant staff, may be best location in the city, it was a really good, relaxing stay. Good for short stays, probably good for corporate meetings and tranings. Breakfast across the street.
Location, room, spa and swim-pool, personal, May be breakfist could be more different
Good location, comfortable bed, good breakfast, quiet place, free internet, the view from the room on the lake. The room was not such clean as expected, the dining room across the street is not the guarantee jf good rest. The working hours of the reception: if we come later than 10 p.m. we have no opportunity to move into the hotel.
Balcony, clean spacious room Pool area wasn't as impressive as anounced on website at all. And for breakfast you have to go to another building on the other side of the road, not really convenient at all.
Calm and cozy
swimming pool was very good. Stayed in the 4th floor corner room, we enjoyed wonderful view from our balcony. But I don't think other rooms have a nice view because there is a building just between the hotel and the harbor. There should be some relaxing space in spa area; such as sofa etc. It would be better if spa is located on the upper floor for the better view. Since they call themselves as spa hotel, they should offer more than one towels per person. Also if there was hot water kettle in the room, it would be nicer. At breakfast there was very limited kinds of fruits and cereals. Choices are quite limited. For example, they did not offer butter at all.
arrived late in evening after long journey, no facilities for coffee in room or in hotel, no local "coffee shops" open late on a sunday evening. also, the "lake view" i paid extra for would have been better if the tree opposite had not had leaves on it
Exellent location and well-furnitured and large rooms. Spa-facilities. Usually breaksast is graet, but this time it was more poor that it used to be. I hope it was just a bad accident
shopping near the hotel spa - is not very good
The good, convinient place in center of city, free parking. Sauna, swimming pool, excellent breakfest. I didn't find the kettle in the room and nobody can't explain me were can I take this one.
I liked everything in this hotel. I am looking for one more stay in this hotel.
hotel stuff has been very friendly, rest is really bad - you do not want to pay 130 Euros a night for such an ugly place hotel stuff has been very friendly, rest is really bad - you do not want to pay 130 Euros a night for such an ugly place
Location is good indeed, price is also acceptable, but there is no entertainment for children - it makes noncomfortable staing with small kids. Breakfast is good.
The water from shower in the sauna was not being drained, and the sauna was working bad. The coffee for breakfast was awful.
Location, breakfast, free parking on the roof, silent room.
good location, friendly staff, parking area strange smell at the corridors, too cold water in the pool for children to swim
location is very good - close to everything in the city. Good beds and bed linen the bathroom is quite old
The helpfulness, friendliness and professionalism of the staff. They gave a real Finnish welcome and couldn't do enough to please. The hotel looks a little tired and could do with a full refurbishment. It was a little too expensive. There were no Enhlish language channels on the television. International travellers require this as few will speak Finnish.
Playstation is good at the 1st floor
Here is wery good swimming pool and beautiful breakfast)Else quite comfortable room.
The location of the hotel is the best. too noisy in the hotel. I mean the walls are not a real one. You can hear every thing what's going on in the other rooms!!! Even the shoring of people in the next room!!! Awful!!!
free parking near the hotel and in the very centre of the city the hotel needs to be renovated
we liked sauna very much and food/ price in the restaurant is high
The central location, quiet place, near the main city amenities. Nothing comes to mind.
Location in the centre, suitable parking, personnal attantion to clients. nothing
Hotel restaurant food was delicious. Free internet and parking. Not all personnel spoke English.
location and price hard to find parking, small rooms