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The hotels staff is friendly. The bar is in the cellar but nice to have a drink in German atmosphere. The hotel is out-dated. We were just staying here for one night on our way further south, but it is not something I would recommend for a longer stay.
We arrived late, had a very good dinner (fish from the lake) on the terrace and woke up the next morning to enjoy the view of the cathedral and the beautiful surroundings. My husband did not want to leave.
the location in combination with the nature the breakfest could be improved
We would like to stay at this hotel again and more than for one night because its location is absolutelly perfect, romantic and comfort for both aim touristic and business. We will recomend this hotel for our friends.
The location and the helpfulness of the staff The location, whilst beautiful, is remote
Convenience and closeness to the centre of Andernach
Friendliness and welcome from staff
The cleanliness and comfort of the rooms combined with high service from the hotel staff and good food and drinks. Early breakfasts. The W-lan quality varied a lot from room to room and over the time. A strong fire wall prevented my SonicWALL Global VPN connection (a safe 128-bit coded communication) to my desk top in Sweden.
I could not fault this hotel. The rooms were very clean and comfortable, and the staff were very welcoming and helpful. We found the food to be excellent value for money. The only downside to this hotel is that they still allow smoking in the bar area.
Excellent large room with all facilities required, very clean and excellent food available in the bar area. Very friendly and helpful staff.
The staff were very Kind. We have two children and they were very happy to help
wireless Internet, the arrival at the night is possible It is not enough of a soap in the holders of a toilet and shower
Restaurant attached serving good food. Free ample parking. Quiet. The restaurant has two sitting areas: smoking and somewhat less smoking.
wonderful service, location and food
Clean and comfortable. Nothing.
Fantastic menu,presented by scottish chef! Rooms were comfortable and clean,excellent value,definite recommended
Nice people, good food
Extremely friendly staff and they spoke english, french and german.
sociable drink at bar and talking to chief about the menu and enjoying the meal.
I had a good stay. Everyone was helpful in directing me through the local area and with the ammenties of my stay. I would come to this hotel again. Thank you
People very friendly, good price for money, good food, quiet and cosy rooms. Nice view, too, and excellent location in a residential area.
Very good restaurant and helpful staff/ proprietor
Good food, great staff, cleaner than my house. Wasn't staying longer
Exceptional service- The owners and staff could not be more helpful. The recently redecorated (double) room and refurbished shower room were spotless, well appointed and the view from the balcony was delightful. The quality and variety of the food served in the restaurant was to a very high standard. Top marks for value for money.
Everything was very good None
Everything. The rooms were very clean and spacious. The owner and the rest of the staff is very very nice. The breakfast was very good, with different kind of breads, so our uncle enjoyed a lot the food there. Not really... price good... room nice and clean... customers happy :)
Hotel owners were extremely helpful and friendly, rooms were very clean and had plenty of space with nicely fitted en-suite bathrooms. Our party consisted of six motorcyclists, all rooms were to same standard and secure garage parking was provided at no extra cost. The hotel was 5 minutes from the center of Mayen which comes to life from Friday night but beware mid week which is very very quiet !!
The owner/manager was extremely helpful and welcoming
Very nice hotel owners. Good breakfast, great restaurant Hotel has not a 24/7 reception. So it's wise to call when you suposed to arrive.
The staff were very friendly. Free car parking. Nice breakfast.
Nice rooms, welcoming host, on site parking, good breakfast.
Very friendly family run hotel. We were made to feel extremely welcome and at home. We will return.
The hotel was excellent. Tidy, comfortable and clean. The staff were very friendly and helpful. They made us feel very welcome. I wish we could have stayed longer. The hotel is fairly close to the town centre, a 10 minute walk to shops and restaurants. We are motorcyclists visiting the Nurburgring which was 24km away so this hotel made a good base for exploring the area. The owners very kindly let us store our bikes in their garage. We will be returning! None
Service with a smile, excellent food, extremely clean.Highly recommended.
Did not have to pay for the first night. Arrived at 21.30 as announced via e-mail. Dark hotel, finally a person appeared and informed me that my room was not available. I got an old and dusty room for the first night.