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The first room assigned to us had a smelly bathroom. The ac did not work in the 2nd room and the hotel was not able to repair the ac during our stay. The hotel did not inform us about the progress and did assign us to a room with a working ac.
The SPA Reception staff not friendly (on the cold note of typical German). Too few staff spoke English, despite their young age.
Very comfortable, spacious room overlooking the park. Good sound-proofing. Nice extra-long beds were wonderful. Fine, English-speaking staff. Very good buffet breakfast at reasonable price. Excellent reasonably-priced parking lot.
The personel was very friendly and helpful. Well done!
the cleaning stuff do not put all neseccary stuff for taking shower (e.p. shower cap) in the bathroom everyday
All my additional requests were fulfilled, staff was very polite and ready to help, room was tidy.
Swiming pool is nice
Good location in Weimar. 4 star. Decent sized clean room.
Quiet room, good bathroom products, very polite staff, walking distance from the city center breakfast very expensive, but that is the case in all hotels now...
I was positive about nothing at all, this was far below the average Hilton quality! 1. The Hotel was too far from the center. The brochure and website stated that is was only a couple of minutes walking from the center. As a matter of fact it was far more than 20 minutes. 2. The room was very dull and old fashioned. Far below the normal level of a Hilton Hotel. 3. This was the only hotel in out trip though Germany that had no free Internet access.
great location; superb facilities
the location was not central but great with wonderful views. the staff were very friendly and helpful with tourist information.
very attentive staff who handled every request efficiently and in friendly manner.
space, style, location, breakfast spa was not functional
Breakfast was excellent. Dinner was not cheap, but quite good. Nice decoration and good location. Not very easy to find.
spaciousness of hotel, calm and relaxing atmosphere, wonderful breakfast!
5-star hotel but still friendly and relaxed, great restaurant and bar
comfortable bed, excellent service
Exellent brekfast, the best we have ever had ! Fantastic dinner, very serviceminded and plesent staff. A very nice hotell, with alot of confort, space, lighten and with a very good site in the city. The lift capacitiy should be better.
The room was exactly as described. The breakfast, while not included in our room rate, was excellent. We had requested a children's bed and it was waiting in the room for us with a small activity book for our daughter and some children's toiletries. Finally, we were in Erfurt during some unseasonably warm weather, so we were very pleased that the hotel had air conditioning!
The hotel was an interim stop on our travel. Staff was professional and helpful. Facility was kept well.
Really clean; excellent breakfast; lovely swimming pool
Too far for a backpacker.Required for additional paying without any booking price( only this case for a long trip ) Too distant for a tourist without a car !!
Easy and comfortable parking. Varying and good tasting evening meny. Not so easy to find the way from Weimar Centre in the evening. You could have written that we should pass below the Autobahn, that had made it easier. The spa department was very silent and had no staff. I turned in the door and did not want to swim at all.
The generous lay-out, the quiet surroundings and the lovely breakfast The fact that there is only one armchair in the double room. Also the pillows were too limp and lumpy and there was no additional pillow to help one get more comfortable
The Staff was friendly and very helpful. The breakfast was good value for the additional cost. Location was convenient. There was nothing we did not like.
We liked it all, and would like to return another time
private reason The noise of the air condition system in the whole area during the night.
clean, efficient and helpful staff - we just overnighted on transit to Dresden and were most impresssed with the staff in the resturant as we turned up late and they still made the effort to supply dinner after 10 pm
A warm welcome with a clean good size room and comfortable bed. Excellent value for money
intelligent and courteous staff special treat for birthday
This hotel was comfortable, stylish and of high quality, consisting of excellent value for money. Free, unlimited internet use in the room we chose proved most valuable. All staff were efficient, courteous, relaxed and friendy and I would be happy to return regularly. Nothing.
Friendly attitude and efficiency of all staff members - truly remarkable and worthy of a five star hotel rooms are very small
Excellent position in Weimar and lovely atmosphere
Small room. Better to park in street, cost wise. Expensive breakfast. No air conditionning, be forewarned for summer! Unacceptable for a recent 4* hotel.
Good location, good service, small but comfortable room, good value in general
Excellent location. Warm cosy rooms. Nice breakfast. Limited room service available before 1800. Rude staff at breakfast.
good location, very helpful staff, good value for 5-star hotel
Ambience Wifi, although advertised, not available in our part of hotel.
locality I wanted to propose to my girlfriend, first the Restaurant was closed for the evening, then the Rasputin cellar also closed last minute and lastly we got offered the Cafe to eat.
The hotel was central to the sights in Erfurt, the on-site car parking facility was excellent and a must in town which has such complex oneway traffic systems and pedestrian streets.
The Hotel Am Kaisersaal is well situated in the city for seeing all the historical sites, shopping, eating, relaxing, and near public transportation. I'd go back in a heart-beat.
The room was very nice and very spacious. The towel warmer was a nice touch. Everything was extremely clean. A frig would have been a nice addition.
Nice restaurant. Great location , next to park and close to centre.
The Hotel was modern and efficient, displaying discreet luxury. The restaurant was very good, the breakfast buffet spectacular. The rooms were airy and comfortable, high quality linnens. I would recommend this Hotel
quiet comfortable room excellent breakfast friendl helpful staff good location
comfort, quiet room, close to city no kettle for tea or coffee in the room
Excellent location, almost on the back of the Goethe house, it faces a beautiful park; rooms are large and modern, dogs are welcomed, though the hotel charges a few extra euros, breakfast excellent but expensive perhaps a four star hotel should offer a free wireless connection
Really nice hotel very close to the city center. Everything was perfect!
Central location Very noisy rooms at the front - which were advertised as 'facing the park' but there a busy street runs in front of the hotel. Airco didn't work so we had to open the windows. Staff very efficient but also not particularly friendly.
The staff were friendly. It was too bad that we could not take the offer of an Mövenpick ice cream for our children as they each just had a large scoop in the city and it was right before dinner time. The restaurant or the pub where we had dinner was nice and cozy with a very friendly waitress. The larger restaurant was later occupied by a group tour guests. Breakfast excellent with large vegetable/fruit selection. The pillows were a bit too soft for me.
a very good location and a pleasant atmosphere
A beautiful hotel. Handy to transport and historical sights. Great restaurant. Highly recommend it
Staff very helpful and friendly. Rooms kept very clean and sheets changed regularly. Very close to the station. Hotel food was expensive and poor quality compared to local restaurants.
Proximity to station, large room
Everything you want to see is nearby parking was expensive (9 euro p.d.)
Helpfull friendly staff who also spoke english
Close but not too close to main rail station. City center a fifteen-minute stroll away; five minutes by city bus.
The rooms are clean and comfortable. The location is excellent... right across from the railway station and a short walk to the center of town. Mostly it was the attitude of the front desk staff. Not only not helpful but borderline antagonistic. The wifi did not work in our room. We reported it immediately. "What do you want me to do... the wifi is working for everyone else". Same story next morning, so on the third night requested a change of rooms, on a different floor, which solved the issue immediately. We arrived at 9pm after a long journey. The restaurant is open until 10 we were told... when we came down for dinner :sorry the cook went home early... no food available. We talked to someone who had stayed at the hotel in the past and they mentioned that this is a frequent situation at the hotel. The bar is a smoking bar, so no chance to enjoy a nightcap.... Thus not even close to the excellent rating we expected....
Location was excellent, hotel staff were extremely friendly and efficient, room was clean and comfortable, although with window open (as very hot) rather noisy.
excellent and convenient location, friendly and helpful staff, good food.
All was fine. The breakfast was fabulous! My room faced the side street with Subway shop and the Hotel's verandah on it. In the evening and at night people sitting there produced a lot of noise, so I had to keep my window shut.
The location is excellent in the heart of the city. The room was comfortable and breakfast was wonderful. I would like to stay there next time as well. No. the hotel was very nice.
The hotel staff was helpful, and the location was perfect for a city trip.
Mercure is a very good mid-price chain. The room was good. The location was convenient to the many tourist attractions in the Altstadt. The underground parking garage is much too small. Cars had to be double parked on the ramp and in the small lot outside the hotel. This made many hotel guests unhappy and frustrated the hotel staff.
Room with a view, excellent location, easy parking. Very clean and spacious rooms!
Location and price / service ratio.
Excellent location and ambience
Its very good location in the Altstadt, and parking facilities. The hotel and its facilities were clean, and the employees helpful. The breakfast was somewhat pricey, the more so since we are used to a very light breakfast. That is why we had our breakfast in one of the nearby places.
free drink on arrival, and location of hotel reception not so easy to find
Complimentary provisions in the room as I was busy with a conference.
good location, nice room at reasonable price hotel parking was available, but not informed properly (I used other public parking)
Excellent situation with own parking.
5 star hotel that really is a 5 star hotel. Do not miss the breakfast as it it the best I've ever had and I've been around. Anything you would like is out in the buffet and they cook the eggs perfectly to order and bring it to your table. You also can get espresso or cappuccino at no additional charge. It's a short summer season so I understand that there is no air conditioning but there should have been a fan in the room.
Central location, walked to the Opera, to Church for concert and to Weimarhalle ( symphony hall) No problem during day or night!! nothing at all
the situation. the hotel is advertised as historical, but there are no traces of anything older than a few years: just another standardized european hotel. The 6 euros charged to use the internet for two minutes appears as a unwelcoming gesture
Excellent service; a place to smoke cigars; excellent food; lots of history(Hitler stayed there and caused the place to be remodeled before WW!!). Understated luxury with a great location.
It was all good. We were originally allocated a small room right at the top of the building, and although it advertised 'wi fi' in all rooms it was impossible to get. On talking to reception, they upgraded us to the only available room, which was like a suite.....and the upgarde was free of charge, so full marks to the hotel. Breakfast not included in the price and was very expensive, but there were plenty of places to eat near the hotel. o not a big problem.
parking facility, location of the hotel, friendly staff no airco
It was refined, elegant and on the main market square. Prices were refined, too. Level of english of staff was very poor considering the quality of the hotel. While wonderful to overlook the main square, the heat meant opening the windows and suffering the noise. Some might want to ask for a room overlooking the courtyard.
The location is excellent and the standard of the facilities available is wonderful.
Perfect location directly on the main town square, but easy to access parking in rear. Classic old hotel, thoroughly renovated. Nice bar area. Good, though pricey, breakfast. Wireless internet access limited to certain rooms (they graciously moved me) and through T-com at 18 EUR for 24 hours. Room was a bit too warm with windows closed.
excellent value, very spacious room and breakfast. hotel a distance from centre however free tram rides available for duration of stay, taking 5 minutes to centre.
The room was quite big. The breakfast was good. Parking was underneath and we were not warned about which lift to take. We ended up in a nursing home with no way out! Not a great way to start. The htoel is quite a way from town though we did walk it twice and a tram is only 100m away. Some of the tv channels were not properly tuned and there were none of the normal english language channels that we expected.
very nice and clean hotel, staff OK, good restaurant
Asked for a non smoking room, when i arrived they made me pay money more for a non smoking room, not advised on this! told it depended on the request for the rooms.
The hotel was suitable for my needs, general business. No
This was a nice hotel situated not far from the railway station ( 2 stops)via the number 3 or 4 buses. The hotel provided a free visitors bus pass for the city during our stay. Reception staff were very helpful. As with most hotels in europe there were no english speaking channels on the TV. Only one soft pillow was provided on the beds. Could not read the restaurant menu as none of the menu was in english.
The breakfast buffet was amazing, including help-yourself sekt and a waffle-iron to make waffles, as well as everything else you would expect in abundance. The room was comfortable and the staff were friendly. We had a quiet room looking into the courtyard as requested. We would happily stay there again.
Front person were all excellent. It is a little bit difficult to find a perking lot.
Convenience to old section of Dresden, excellent breakfast room, pleasant ambience.
Clean and spacious rooms, nice abundant breakfast, receptionists kind and helpful.
on site parking very near heart of the old town. good english speaking restaurant doing local food next door.
Excellent location, friendly staff with great sense of humour, very versatile breakfast.
Very helpful personnel, interesting surroundings, close to the shops and the Center of the City. Pleasant rooms. Calm and quiet.
Very good service breakfast very good
I really appreciated their flexible services when my child was ill suddenly.
Room-size and bath Toilette was not sperate
Pleasant staff Room too small
The friendly personal
The Location is so good yes
Price on offer to low
Nice place for a Business trip. Near Old town and good restaurants.
Rooms were a little basic in decor etc
good facilities. It was a little difficult to find the hotel due to road closures.
Not much... the hotel is fairly old and there are better choices in town, more central, nicer and for the same amount of money
The rooms are not big but but efficient and the shower was hilarious with the glass window. The breakfast room was to small for the amount of people. So we had to sit with other guests at table. Also make sure when somebody leave, clean up the table for new guests.
Central location, friendly reception by staff, abundant choice of breakfast
It was close to the city centre and had free, secure parking No one helped us (3 guests) with the luggage on arrival or departrure
location, charm of hotel, great breakfast I wish a family room had been available
Location is great and the ambiance also No internet access in the room, and no coffee machine for expresso in the breakfast.
Very comfortable and attractive rooms, friendly staff and perfect location at very reasonable price. N/A
nice traditional hotel in excellent location with free parking a second pillow would have been more comfortable
Closeness to the center of the old town of Weimar, friendliness of staff,and practicality of a well-equipped kitchenette.
The location was fantastic: right on the centre of Weimar within walking distance of all the major tourist spots. The reception staff were very helpful and pleasant and my single room on the 3rd floor was lovely and very comfortable: it felt like home with the advantages of a hotel. The whole hotel was spotlessly clean and tastefully furnished. The buffet breakfast was very good indeed with a wide choice of food in an airy and light-filled modern room in the back extension. The car park was most convenient and the hotel easy to find. No there was not. E=We had a very pleasant stay and on the day of departure were able to leave our luggage in the luggage room until 4 pm.
Breakfast was included, parking was free and at the hotel (not off site), very good location A printed, color city map would be better to give the guests rather than a xerox copy which was harder to read.
The staff were friendly and competent and the hotel was clean and welcoming in furnishing. A hotel without airconditioning on a hot summer week is not really nice when trying to sleep. I was "lucky" enough to have two windows', but of course one didn't open, so I couldn't even get a breeze developed through the room. Regardless the heat wasn't to bad, but it did make falling asleep difficult.
perfect location, excellent breakfast
Hotel management showed flexibility in rebooking stay.
Very clean. Nice breakfast. Good parking facilities nearby. A bit noisy from bus trafic. Boring area, however old city centre was only 10 minutes walk away so that was no big problem.
Ideal location to train when making a break in trip. Comfort and cleanliness of room. Late checkout (12 noon) was very useful.
close to train station noisy outside
Room too hot. As no aircodition, you hav to open window wheach means a lot of noise from the railway station.
Good location, nice room and comfort, free day-ticket for bus, truck pre-paid several rooms for different familys, and when shecking out the bill was not seperatet for each rooms.
Clean and close to Train station Noise from train station (train sound and announcements) can be heard from the room. Room very small, shower only, small disk,
Handy to central Erfurt and transport almost at the door. Friendly staff.
clean and comfortable room, nice hotel staff
The staff was friendly and helpful. Room was clean and practical with comfortable beds. Great breakfast and free wifi Internet in lobby. I don't care for hotels that don't provide free in-room wifi Internet in this day and age. Did not care for walk-in shower stall.
Being away from the city centre, I found it very quiet. The bed is comfortable & the car parking is very convenient
Helpful staff location - no public transport other than taxis
Every thing really. Especially the staffs are the most friendly and helpful I have ever met.
Hotel is Ok Room nice and very clean but strange smell ( Odour control?) Restuaurant moderate Price OK ( I ordered pork but meat was still partly frozen)
Nice environment Payed internet connection, I do not see the reason for requiring the money for this service. It could be for free nowadays.
very good service, quiet place far away to walk to city center
Friendly staff, quiet neighbourhood It's very ugly, it's not attractive in any sense, but maybe it's quite cheap compared to the other hotels. It's certainly not worth 4 stars.
The staff is very friendly. We were even allowed to check in as soon as we arrived, which was quite some time before check-in time. From the hotel you easily reach a tram stop, which takes you to the city center. The breakfast buffet was very nice and of good quality. The shower does not seem very well-thought. There is a little wall, but no curtain to separate the shower from the rest of the bathroom. Also, we missed facilities to make some coffee and tea. Despite these minor points of criticism, the hotel was good value for money.
Excellent breakfast that was included. Hotel manager was very nice and helpful. The restaurant staff was horrible. We arrived and wanted to eat there for dinner. The waitress was terrible and the food even worse. However the manager comped the meal which was very nice of her.
very kind and helpful staff, very clean hotel, nice breakfast, nicely furnished room we got a small room with a small bathroom but comfortable
Atmosphere Food at the resaurant
the staff were very helpful and friendly.
Very friendly staff! (Big) dog price: 7€/night. Very expensive (wifi) Internet access: 8€/hour!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
price noise from outside, smoke
Cleanliness. The noise of the motorway and four lane interstate route nearby.
Your staff were very attentive and provided us with any assistance we required, especially understanding our language. This was much appreciated. Only fault was that no facilities available in the room to have a tea or coffee.
The hotel was a short 10 minute drive from city center. the location felt a bit more rural, though it wasn't really. staff was nice, outdoor cafe/bar was fun and relaxing. hairdryer and shampoo and soap in room for your use. great value for the money!
personal service, friendly staff
the beds were comfortable and the room was nice and clean.
The comfort of the room
A very comfortable hotel in a beautiful city.It is in a good location a short walk from the station and the city centre.The breakfast in the hotel is too expensive but there are plenty of good cafe's on Anger that offer breakfast for about 4 euros
very freindly and helpful staff did not take breakfast, at €15 each it is to expensive,near station for 3 people it was €17.55.
Great location, easy parking, overall a very good hotel. Have a very fine restaurant if you're looking for haute cuisine. Breakfast too expensive, otherwise would have got excellent for value too.
Location to the city centre so my wife could go shoppong while I was in a business meeting. Not easy to find using a map only. The rental car GPS took us right to the front door, however the street is narrow and parking garage is tight to enter and exit.
Small but very cosy hotel, with extremely helpful staff
professionalism and kindness of service staff; location close to pedestriasn zone downtown with parking garage
The restaurant (Brauerei) is very nice, close to hotel, fresh beer and good Thuringen foods. The window curtain is not enough to shut the light comes in. There are several lighting outside of hotel and couldn't sleep well due to not dark in room.
Excellent hotel. The food was good and the beer was exceptional. The bed was hard.