The biggest advantage of this hotel is its position at the very center of Sofia with shops, restaurants, cinemas, theatres and various adminisrative buildings being within a walking distance.The staff is polite and professional. My room which faced an inside yard was very quiet despite the fact that the hotel is situated on a busy street. Although my room had perfectly preserved the flair of bulgarian interiors before the changes in 1989, it was clean. The carpet in my room definately needed to be replaced by a new one (I suppose it has not beed changed in the last 25 years). As my room was situated close to the elevator, I could hear the noice of the elevator each time somebody used it.
The view Old windows, old rooms, old everything and ready to collapse. Bathroom toilet was on the move: it wasn't attached to the floor. Bathroom doors moisterised. A terrible smell was continuisly around. I have chosen that hotel for the wirelless internet and the reception inform me that "we have a problem with the internet"
The Location! Very old hotel, past its best! Very old furniture in the room. Broken toilets. Staff not very helpfull and do not speak good English. Breakfast very bad like in most hotels in Bulgaria. Other than its great location, nothing is good about this hotel! To avoid if you're travelling with your girlfriend or your spouse! Believe me!
The hotel is in the very center of the city. The staff is extremely polite and helpful. Although my reservation was for an ordinary room, I was pleasantly surprised by the luxury rooms that are available in the hotel. The price is more than good for the standard that is offered.
I was informed about parking fee only at checkout.
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Perfectly located for walking to all the main sites, and in the evening close to bars and restaurants. Staff were very helpful, worth paying a little extra for a luxury room.
english spoken on reception desk
Good location charged extra for use of an iron, the staff on the desk were quite surly and accused us of drinking from the mini bar when we hadn't touched it.
Perfect location, staff speaks good English, was helpful as long as they didn't have to fix the broken internet. No internet. It was advertised, but it never worked. And the staff admitted the problem but never addressed it. I stayed four night and had to check email across town.
If you have had a pool and a poolbar on the rear side of the Hotel everything would have been perfect. Musik in the bar booring
Hotel clean in the center of Sofia. Parking not free, it is non acceptable for Hilton cathegorie. Health center very bad, swimming pool not suitable for Hilton hotels small, not clean. Internet very very expensive EUR20 / day. Internet wireless often free on 5 star hotels novadays.
Quality of accommodation, Performance of staff, value for money
you cannot open the windows ... so to much aircon !
Service_Room, although you cannot open the window. The Lobby, and Sauna team bath free of charge:) Internet: They charge 20 Euros a day for internet, or 2,5 Euros an hour!!! Internet is not a luxury any more especially in 5 stars hotel!
Good breakfast, nice views Very expensive internet access - 20€ per day!
The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old. The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.
the staff was great location was perfect clean there was no posibillity to open the window! that is horrible
Quality of food both in the 4 Seasons restaurant and room service!
near city center, the windows do not open,internet is very expensive
Spacious rooms; excellent location; nice breakfast Looks very basic for a 5-star hotel; shower tray leaked; you have to pay extra for internet; small pool not suitable for swimming
I didn't like the hotel. It was cheap and basic and very dark in the room see above
The bathroom combination with toilet makes it inconvenient to use toilet after someone took a shower.
We liked the professional and friendly attitude of the staff and will definitely use again
Receptionist immediately identified my booking and was friendly and helpful.
The Location to the CBS
it was next to the center and clean and had 2 nice reception girls:) i stayed 2 days and my sheets were not changed and i don't know after how many days they change the sheets but in the other hand everything was clean
We were told that the hotel has an air condition. But it was not usable,every 10 minutes the timer stopped it, and it was very hot in the room. I think ther is not an Air Condition. We told it to the stuff, but there was no reaction. The stuff is not able to give the simplest information.
convenient for town center and bus station. availabilty of triple room
Friendly atmosphere, help to find good restaurant
Breakfast was at 10.15 unfortunately I had to leave well before that time because the coach left the station at 10.00. Therefore timing of breakfast very late and no notification of where breakfast was being held. The room was up three flights of stairs and with a suitcase and heavy hand luggage not very useful. No rooms on the ground floor
Breakfast was made available earlier on Saturday morning for me as i had to go off on business early and Sunday they left it in the fridge for me as i had to depart at 5:15am The photos were not really in line with the place, although i did not care as it was warm, comfortable, nice and all i required.
Good position, interesting building, pleasant room at a good price.
the interior design and the friendly staff+ the cultural events every night
so the sites of Sofia
Very nice room. Friendly and efficient service. Surrinding streets are not the most attractive, although only 5 minutes walk from the main street. Internet connection signal weaker in some rooms.
Very clean and new. Reception staff is very friendly and helpful, recommended a good restaurant in the area. Breakfast is excellent!
very good hotel, friendly staff, I recommand this hotel to everybody who want to have good accomodation in Sofia.
Modern hotel, close to bus and train station, with parking. Checked in late at night quickly and without any issues. Hot breakfast in the morning was delicious and filling. Great value for the money. Definitely recommended. Background info on our stay: family with 2 adults and a child, and we drove to the hotel. Nothing at all.
Clean hotel, comfortable rooms, helpful staff, close to centre and good value for money
The staff was very helpful and understanding. They prepared a breakfast to go when I told them I would be checking out before the hotel's breakfast opend. When I needed to go to an ATM to get cash, the bellboy drove me to the nearest one in his own car. I was impressed.
the decor was lovely, the hotel was clean and warm, the staff were very nice the staff whilst very nice were a little confused with things, the hotel is new and clearly the staff are still learning but they were good enough
Friendly staff and good clean room Restaurant closing early
Great hotel, superb service, excellent breakfast.
“An island of efficiency & customer service.” Modern, very clean, well appointed. Wonderful staff & great restaurant, they packed a lunch for my train ride all was well
Clean modern hotel with friendly helpful staff. Good decor and facilities None
helpful..friendly..bright and cheerful with excellent English. Room a little small, but it was just a two night stop over.
very nice hotel keep the good work breakfast is poor
Nicely designed, very central, very helpful staff Sofia is hot in the Summer. Would have been nice to have a pool
The hotel was very cosy and excellently located. The staff friendly and the breackfast very fresh. Very nice room but too small and I would have liked to see some fresh flowers.
Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.
Very nice location in the centre of Sofia. The interior of the hotel is really stunning. The mosaic, the furniture, the bad, the corridors.. not typical, but very nice. Design is all over the place. A nice bar to have a drink. The sub-level where you have to eat is a bit kitch.
nice art hotel, comfortable rooms, friendly staff, very central an quiet according to staff no double rooms with single beds; only ok if you are traveling as a couple
Very nice hotel, good service, great rooms with modern desgin. Hotel is centrally located on main shopping street, close to restaurants and bars.
very nice room. location exceptionnel in center.
The wide corridors and soundproof rooms.
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
Location Room was not well lit
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
Comfort of bed, television and silence Price of food and no parking
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
Hotel staff very helpfull
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
the central position optimal for business and leisure, good hotel structure and staff.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
Friendly staff, luxury hotel, excellent breakfast, close to the center
Location is perfect for the price you pay. Trams on the Alabin Str. could be quite noisy early in the morning. Breakfast is extremely poor but very, very tasty.
Breakfasts were unimaginative and with no choice. Bathroom, although clean was smelly. Street outside was noisy.
Employees were very nice and helpful. Transactions went smooth. None
Clean, nice location, big windows Breakfast
I am glad to stay at this hotel. Its location is very good.
The location is very good amc the tram stops in front of the hotel (tram 18 goes to central sattion). The price is good. Recepcionist staff very nice. The breakfast was very poor ( coffee served with a plastic glass) and staff in the restaurant don't speak english. It was the worst breakfast in 2 weeks travelling around all the country. Last 2 days we finish taking breakfast in other place! . Alabin street is very noisy and you must sleep with windows closed.
Only the location The hotel room was very dirty. We asked for another one (clean), they accepted finally to change it but the new room was also dirty. The walls were dirty, the carpets were full of stains. The breakfast is horrible, 2 slices of bread with egg, the breakfast room is extremely poor, dirty. We stayed in a luxury apartment and the bathroom didn't have bath or shower tube, we took shower on the bathroom floor!!!! This hotel deserves maximum 2 stars
The relation quality/price is fine, moreover taking into account the location, which makes it ideal for a week-end trip to Sofia. The space in the rooms is quite small, and some showers only consist of a tap in the middle of the bathroom. The breakfast is not too good.
Friendly staff in this centrally located hotel in Sofia, rooms were clean and quite large.
The location is unbeatable, The breakfast was poor.
Well situated, quiet and quite new hotel. Excellent choice.
nice restaurant friendly staff and managers clean and really nice rooms not part of the chain hotels bad/ slow wifi location?
Hotel staff is really great and helpful, restaurant is rather good - overall great value for money.My second stay in this hotel, will come again.
the hotel is very nice. was a lot of dust because of the construction area around the hotel
personal attention but that was probably because the occupancy was very low dark decor in the rooms but otherwise, very nice. physical location isn't great but you know that going into the place.
Good ratio quality-price Internet conection is the never ending story in this hotel. It is a pitty for the rest of services, for me is the reason why I will not stay in this hotel anymore
the restaurant en service. Especially the help at the reception desk.
Big rooms, clean, friendly staff. Quite far away from the city center, internet conection did not work.
Very well fitted out, definitely 4* facilities. Woefully understaffed, definitely not 4* service. No concierge or bellhop, only one receptionist and just one breakfast waitress. Chambermaids and dinner waiters rushed off their feet.. Long waits for room cleaning and for dinner.
I was second time in this hotel and when I am next time in Sofia I will stay here again.
It is written in your site, that there is free parking at the hotel, which is not existing. there is only a place in front of the hotel, but when you have a car with none bulgarian numbers, you have to park it in a close parking not far away from the hotel and pay 8euro per night. the hotel management is not responsible for the safety of your car, if you park it in front of the hotel.
Excellent staff! Incredibly helpful and kind. Clean and spacious room and bathroom, with ample light! Good location - good price! Breakfast: the pancakes were raw and very poor (chocolate syrup instead of chocolate, low quality cheese).
very well trained staff all round ! just one thing the coffee was always cold at breakfast .
friendly staff TV remote control did not work properly, too small selection of programs
just comfortable no
massage was not possible because the therapist had a day off so making a reservation is recommended (unfortunately two emails for making a massage reservation had not been responded to). Sauna and steam room are situated in the swimming pool hall and have to be attended with bathing suits.
Staff, Clean rooms No other food or shopping open in the area. It is a business park, that was vacant for the holidays.
The staff was very helpful and the facilities were superb!! None
Nice rooms Hard to find ; far away from the center
Friendly staff, good facilities, easy access to the city, comfortable and relaxing. I would definately stay again and recommend. No
clean hotel quiet surroundings far away from the city center - permanent traffic jams made the journey downtownm very bad
it's a beautiful hotel, very nice rooms, comfortable. It' s located in the business park of Sofia, so it's rather far from the city center of Sofia. Excellent choice however.
Warm welcoming staff, close to airport, clean Smoky restaurant, but that was fixed in 1 day without us complaining - Everything else was great.
I arrived at 8am due to my flight times planning to just leave my cases as it was too early to check in, the receptionist Elle was so helpful and apologetic that I could not check in then and there. I asked where the nearest bus stop was so I could visit the city, hoping it was not far due to the rain, she closed reception and drove me to the stop giving me all the information on which bus I needed. WoW what service !!
Excelent staff,breafkast and price for romm. Hot water isn't at any hour.
Nice buisness hotel, verry clean and friendly staff. Good restaurant. Hot water need verry long to come from the pipe.
The hotel is brand new, is spacy and has pleasant rooms with a nice comfort level. The location is super. very close to the airport and not too far from the centre (by taxi). Taxi cost airport-hotel is about 7-9 Lev (3,5 - 5 euro only!). Will defenitely book again and I hope they can keep the hotel on this comfortlevel over time. Because the hotel is new the taxidriver could not find it right away. I recommend you phone the hotel and let them talk to the taxidriver. After I did that it was found instantly.