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The location and the helpfulness of the staff The location, whilst beautiful, is remote
We would like to stay at this hotel again and more than for one night because its location is absolutelly perfect, romantic and comfort for both aim touristic and business. We will recomend this hotel for our friends.
The hotels staff is friendly. The bar is in the cellar but nice to have a drink in German atmosphere. The hotel is out-dated. We were just staying here for one night on our way further south, but it is not something I would recommend for a longer stay.
the location in combination with the nature the breakfest could be improved
We arrived late, had a very good dinner (fish from the lake) on the terrace and woke up the next morning to enjoy the view of the cathedral and the beautiful surroundings. My husband did not want to leave.
Close to the city center. Good and nice hosts. Good breakfast with the possibility to make your lunch and bring it with you for the day. Better ventilation from the bathroom could have been very nice. Bit more parking space just near the hotel. A bit larger TV.
Convenient to the motorway and to the centre of Andernach.
It is near station
total concept of a hotel garni very well executed with a very good eye for details. very well served our purpose of an overnihgt stay in the beginning of a trekking along the Rhein
The location was very good-near the staion and town. We had a warm welcome and the rooms were very clean and comfortable. We had lovely breakfasts and could come and go as we pleased keeping our own key. Quiet location.
It was good value for money. We were well informed of the layout of the town and where to find interesting places and resturants. Nothing specific about the hotel except that it is an uphill walk from the station, made more difficult with luggage.
We were met at Reception by Conny , a very friendly and helpful person, who showed us to the room which was very clean indeed. There were 2 bottles of water plus biscuits for us free of charge, which was a very nice touch. The location was reasonably quiet and the comfortable room ensured a restful night. Breakfast was very good indeed with the servery being replenished very frequently. Their brochure describes the hotel as a two star, but in my opinion it is worth much more and very well worth the money charged. In Andernach itself the Restaurant Zum Franziskaner is well worth a visit as the food was fantastic and the prices very good indeed. No. Everything was just right for us.
Hotel was immaculately decorated in typical German style and very comfortable. Breakfast was very good. The only power point was for the TV - one or two additional power points in the room would have been useful
The welcome, food etc, were all very good, distance from river, Market Place and transport - all very good. I have not ticked any of above boxes, because they did not really apply to our small group. (for myself the weather was on the hot side, but that is an advantage for some) There was room for improvement in the en-suite, there is no reason for complaint,
The staff were very friendly and approachable - a really pleasent atmosphere.
very helpful staff good accomodation and an excellent chef great!!!!
Nice location and very pleasant staff. Hotel room was old and bathroom could use a remake.
Le personnel de service est exceptionnel. Room-service. Génial! Parking couvert gratuit à deux pas. WiFi payant La couette du deuxième lit manquante... çA fait un peu froid et austère... L'équipement n'est pas fonctionnel: bureau trop petit, Minibar no-refill, la ventilation de la salle de bains fait un boucan d'enfer, la chasse d'eau est manuelle, le petit déjeuner est quelconque, "l'attitude client" est pingre, voire méfiante... Le Chef est d'une arrogance rare et d'une médiocrité affirmée. Le restaurant dit "gastronomique" est un attrape-couillon et la cuisine "légèrement méditéranéenne" laisse rêveuse... Par contre, la deuxième cuisine.... Celle de la cave des "nigauds" et des ignards des hautes sphères de l'attrappe- couillonnât, celle-ci est excellente... Vu que le chef a fait son apprentissage très certainement dans le genre.... Mais vraiment excellent, tellement qu'on est agréablement surpris ... autant qu'on est désagréablement déçu un étage plus haut... Qui pète légèrement voire vachement plus haut que son cul...
nice room, good atmosphere, excellent food !
wonderful service, location and food
Friendliness and welcome from staff
wireless Internet, the arrival at the night is possible It is not enough of a soap in the holders of a toilet and shower
Excellent large room with all facilities required, very clean and excellent food available in the bar area. Very friendly and helpful staff.
The cleanliness and comfort of the rooms combined with high service from the hotel staff and good food and drinks. Early breakfasts. The W-lan quality varied a lot from room to room and over the time. A strong fire wall prevented my SonicWALL Global VPN connection (a safe 128-bit coded communication) to my desk top in Sweden.
The staff were very Kind. We have two children and they were very happy to help
I could not fault this hotel. The rooms were very clean and comfortable, and the staff were very welcoming and helpful. We found the food to be excellent value for money. The only downside to this hotel is that they still allow smoking in the bar area.
Convenience and closeness to the centre of Andernach
Restaurant attached serving good food. Free ample parking. Quiet. The restaurant has two sitting areas: smoking and somewhat less smoking.
Everything. The rooms were very clean and spacious. The owner and the rest of the staff is very very nice. The breakfast was very good, with different kind of breads, so our uncle enjoyed a lot the food there. Not really... price good... room nice and clean... customers happy :)
Everything was very good None
The staff were really helpful and sorted out car parking immediately I arrived and made recommendations to what to see nearby.
The restaurant was not open during my stay which was a little inconvient
lovely hotel ,good position by rhine ,very friendly helpful owner ,lovely 1st floor bedroom ,excellent breakfast, will stay there again .
Welcome from reception, shown to very large room for the 3 of us. Small ensuite but excellent shower. Good breakfast with Rhine views. Helpful staff. Easy to find parking. Homely decor.
The hotel is good and have a perfect stuff.
Friendly staff, very helpful . Nice location at the border of the Rhine .
A beautiful view of the Rhine river and right next to the old city with many shops and restaurants. The hotel was very clean and the owner let us park our motorcycles in her garage.
We were given a single room with two beds pushed in-no room for luggage or to walk around to bathroom. Overall condition of hotel was worn and dirty rather than charming.Virtually no reception or help in seeing city. beware
Nice location. Good off-season pricing. We had an unplanned late arrival. Tried several times to inform hotel. Someone finally picked up after the fourth attempt. We were given the feeling that it was a real problem to check in at 23:15. Night porter was grumpy and not very civil. Recommend this hotel only if you arrive before night porter's bedtime!
lovely riverside hotel - god views of shipping on the Rhine
The view of the Rhine. Centre of the town quite near. Interesting old city. The kitchen was already closed at 20.00 h. The smell of friture throughout the groundfloor.
situated nicely, near the Rhine, in front of the ferry bridge of the KD cruises. Ideal as starting point for excursions (Rhine cruise, Koblenz, Laacher See,etc). Helpfull staff, very clean and a lot of facilities. Excellent service. no free parking space
Friendly owners and staff
Nice view, good service
Nice quiet location, good breakfast buffet, excellenmt view of the river. The lighting system is straight out of a 19th century movie. It's so dim you actually feel your way around instead of seeing.
Nice view of river. Dining room good. Room was comfortable. Breakfast was good and afternoon coffee and cakecosting 3.5 euros was good. There was no hotel parking. The evening menu was in German.
This was our third overnight stay over several years and we like the location as well as the food. No
Excellent evening meal. Close, free parking. Small room.
Very close to the autoroute and clean.
They had internet access in room for no cost. Big room. No english television except CNN a common problem in germay, It was a hot night no aircon and was noisy as seemed to be a party going on in restaurant maybe cause hot no one could sleep
The hotel was very nice, in excellent condition, you could see that they made strong efforts to keep it nice and they cared. Restaurant service was friendly and fast, food was very good. Free parking right in front of the main door. No.
We found hotel staff very friendly and obliging , food and service was excellent.We used the hotel as a base whilst visiting Nurburgring for F1 and it was ideal being only a half hour drive. The only criticism we had was that the restaurant / bar area lacked background music.
excellent view over the Rhine, central location in Andernach one reason for choosing the hotel was that is advertised as 'pets by arrangement' But when we called to arrange we were told it did not take dogs.
The staff was so helpful and friendly. Love the breakfast buffett.
The micro and macro location of the hotel is excelent - nice location at the river banks of Rhein and close to main interesting places around like Mosel valey, Cologne, Koblenz, Nuerburgring etc. It is a small familly run hotel and the hotel owner is very polite and helpful. A variety of food is served for breakfast. No
It was right on the Rhine river and right across from the Rhine river Boat docks. The staff was very helpful and friendly. The price is great. Bathrooms are really small but the hotel is a great bargain.
The staff (owner) was fantastic, he went out of his way to help us with a mix-up in our reservation (a mistake on our part).
Good breakfast, good location, big room. No electric sockets in the room. The bath is not convenience for mature poeple.
Good location overlooking the Rhine. Our request for a room with a river view was met and indeed we had the bonus of a small balcony. Staff were welcoming and provided an excellent breakfast. Overall great value for money.
Wonderful service by Freddy and his team! Thanks for making our stay so welcome! The great views and sounds of the Rhein River(river, trains, barges etc)!
The propriator was very helpful and friendly. The breakfast in the morning was first class with the propriator and his wife making eggs and serving coffee to the guests. The hotel lift is small and old
Our room was a good size and looked newly decorated throughout, with great views overlooking the Rhein. We were very impressed by the wide choice of foods at the buffet breakfast. The free wi-fi internet was only available in the downstairs guest lounge. We did complain and five days later, it was possible to access it from our room.