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At the reception they spoke languages other than polish. For breakfast tea was only black tea. I would have liked a selection of herbal or fruit teas.
Convenient location. Attention to detail by hotel management.
Hotel was excellent, more like a 4* than a 3*.Breakfast and restaurant was excellent at a very fair price.The stuff very friendly and helpful. I would definitely recommend this hotel.
Excellent hotel. Near the centre (10 minutes max.) but far enough to rest quietly. Excellent staff and very good breakfast. The price .. cheap.
The room was very clean, although quiet narrow. Hotel staff very friendly and helpful.
nice hotel,excellent breakfast -
Location was quiet but convenient to Old Town. Modern comfortable and clean hotel.
The hotel was excellent, it felt more like a 4* than a 3*. The room size was more than an adequate for a family of 3, for once an extra bed had not been squeezed into a double room. The breakfast was excellent the best we have had throughout our stay in poland. Would definitely recommend this hotel. Although it is not in the old town, it is only a 10 minute walk away.
it was so relaxing and comfortable
Great for kids. Comfortable and clean but nothing for them to break or damage! Polite, helpful staff - apart from breakfast, but it was early! hard bed - terrible night's sleep. More toiletries would be good - moisturiser, shower cap etc
The hotel management is good and they tried their best to fulfill my requirements during my stays. The meals are good.
Comfortable beds. No free wifi.
Like any Mercure hotel, familiar surroundings, same level of comfort That the confirmed rate was 105 EUR and I was actually billed 115, 58 EUR
friendly staff, good location
difficult to find what. it looked quite cleaned but the overall impression doesn't help to find good points. old structure, little sinister from outside. unconfortable rooms and very bad beds. anonimous restaurant with a cold atmosphere which doens't suggest nor relax, nor business, nor romance.
Everything was nice N/A
Great location. Very reasonable price. Own parking is a plus. air conditioning should be stronger and darker curtains in the room.
friendly staff, clean and nice room, good location. breakfast 35 PLN/person, parking 40 PLN/day.
I can't arrange the room temparature, so I was cold...
It is a little and clean hotel that is situated very close to the old town, not far from the bus station and it is not expensive The rooms are a little bit noisy because there is some heavy traffic nearby, apart from that there is nothing else to say
Everything. Clean and modern hotel with lots of character. I travel a lot and have stayed in numerous hotels all around Europe, but this one is a clear winner, whilst staying reasonably priced. The restaurant and breakfast are great also. This one will be a bit odd, but they have the nicest toilets in the lobby that I have ever seen...
perfect hotel for all my needs. lovely beds, good shower and no less than 50 TV channels among which I found one English speaking.
The design of the hotel was outstanding: old building adapted to a modern hotel while preserving its unique atmosphere; very nice staff at the reception desk and restaurant poor choice of cereals for the breakfast and generally surprisingly poor buffet in the morning as one could expect for the hotel of this class
The food served in the evening was one of the best we had during our 12 days stay in Poland. Exellent, including service. Highly appreciated.Our room was super ,nicely designed and overlooking the river I missed the Spa facilities and a Swimmingpool
It is a beautifully designed hotel marrying old gothic elements with superb international design. The hotel lobby and the rooms are worthy of any design magazine. The food at breakfast and lunch is fabulous-- five star hotel quality. Bring your own computer as they have no public use computer but the helpful staff looked up anything we needed and printed it out.
Staff was nice and tried to be helpful however they were understaffed so not very able to assist. Hotel is very new, extremely well done remodel of an old military base. Great building, unique. As it was new not everything was up to code, electrical - many lights not working or even installed correctly, hvac - no air conditioning yet, no jacuzzi or health area - would expect it would be awhile before complete. Hotel looks as if it ran out of money and now needs to open to acquire the necessary funds in the future to complete all the work.
The room was wonderful, the bed comfortable. The hotel itself was beautiful and the staff attentive. The walls were much thinner than I expected. I was talking on a cell phone in my room and disturbed my neighbors during the night. I felt terrible about it but noticed the next morning that I could hear every movement outside my door as well as my neighbors shower.
I had an enjoyable stay in Torun (my second), thanks not least to this delightful hotel. Comfortable, clean, quiet, excellent car parking facilities, located right on the edge of the Old Town, a few minutes walk from the main tourist attractions. Good breakfast in restaurant with river view.
hotel staff were exceedingly helpful in helping me plan my travels in the area. They went out of their way to accomodate me andf my brother ensuring that I enjoyed my vacation. Would gladly recommend this hotel and especially as it has a fantastic location for touring the area.
The location was lovely and the staff were very helpful, I would go back if visiting Torun again I ordered and paid for a double room but this consisted of two single beds pushed together. As a couple it wasn't great
modern interier & facilites.Good location.Friendly staff.Good parking
Hotel was very basic but all I need, bed, bathroom with shower and tv. Staff was friendly and helpful. Shower in corner of bathroom separated by curtain only, bathroom flooded when I took a shower.
Excellent price! Hotel was new, modern, comfortable and clean. 5 minute walk from Old Town, so location was excellent. Staff were extremely helpful and all had very good english, but sometimes covering the kitchen as well as reception so had to wait a little while at reception. Overall highly recommended, would definitley return.
Excellent service by staff. Location and facilities.
location is nice and close to old town, good service at the hotel, the room and bathroom is very clean with all the basic things that we need, and breakfast has good variety of food by refering to the price they charge. Probably the only one things needs improvement is the bed is too hard to sleep, everything else are very nice, but the quality of the bed is very important to have a good rest.
Style and atmosphere
comfort location food lack of heat source in the bar cold breeze from bar door opening
Friendly reception, excellent knowledge of English, spectacular location the hotel is part of an historical site but with all modern confort (incl. Airco), room 1 is a spacious room, delicious breakfast bufffet. The reserved parking was ok. The service at the restaurant was somewaht chaotic, but the food was excellent.
Quiet atmosphere. Friendly staff. Very comfortable bed and elegant bathroom. Quaint surroundings. no
Fantastic service. Great location near the city center. Wonderful ambiance. Clean, spacious, and new rooms. Windows do not have light blocking curtains.
Excellent location in 1 min from central square, unforgettable feeling of staying in really ancient place!
This hotel exceeded my expecattions, the rooms are simple but comfy, and the staff were more than helpful to meet your needs. The hotel faces the ruins in a beautiful setting in Torun.
Not many english TV channels
nice rooms & good location & friendly staff
All staff are welcoming, efficient and courteous. The location is inside the Old City of Torun, but with easy access to enter and leave the area. The restaurant may be the best in Torun and is reasonably priced for the quality provided. The old mill race from 1231 still provides a pleasing backdrop of the stream. Highly recommended.
My memories will be of a comfortable room, good breakfast, very helpful staff and a good atmosphere. no on siter car parking.
The breakfast was excellent. The location was close to the town centre. The first evening there was loud music coming from the pub downstairs.
Within the historical old town so within walking distance to all the sights. Clean and comfortable. The overall decor fits in well with the historic atmosphere of the town. Very friendly and attentive staff. Excellent service in all respects. Highly recommended.
Great breakfast. Nice room for space and cleanliness. Nice reception. Very hot and no ac.
Hotel Retman is very conveniently located close to the old square in Torun. It is within easy reach from the train station. The accommodations are great and also the restaurant associated with the hotel is excellent.
Inside Torun Old Town. Quiet area. Good food in the restaurant. Nice staff. Value for money.
It is just on the edge of the historic city sentre, so the location was very good, and the valur for money was great.
Excellent location relative to historical section of the city. Spacious rooms with comfortable rooms.
very beautifull room and in full city center
The Hotel is abit dated, but at that price well worth it.The breakfast buffet was good.
the luxury room and friendly staff the designed and luxury shower did not work propoerly. The friendly and very embarresed personnel gave us the key of another room to take a shower.
The Hotel Polonia is right at the start of the Stary Miasto. If I was the owner I would invest in air conditioning for the rooms as the noise level from the streets is just too much to be comfortable. Having Air Cond. would allow a guest to close the windows at night and get a good night sleep. I would pay the extra.
Location of the hotel is just perfect for anything you need to do in the city. Building beautifully restored, keeping the original features. Almost homely atmosphere as if you were staying at your firends home. Lovely breakfast, very good, discrete but at the same time attentive service throughout. Asked beforehand for non-smoking room by e-mail, did not get a reply. Managed to get non-smoking at check-in, however placed right over the kitchen which was a nightmare over Friday/Saturday/Sunday with restaurant being so busy. For that reason feel paid too much for what it was.
Extremely helpful staff and great location. Very good, reasonably food available in the hotel restaurant and a very good quality breakfast included in the price.
Nice decor. Welcoming staff. Good restaurant attached. Very central location.
Hotel staff is very friendly and helpful. The room and shower room is a little small, but very clean. There is easy access to several sight seeing spots. And Special mention : the restaurant dinner that offer 15% off price for the guest, is very good ! Dishe traditional Polonaise and French cuisine are very delicious and best conditioned Wine ! I'd like to have a dinner in this hotel if I have a occasion to visit Torun at the next time, too :) The room facing the street was a little bit noisy in the night. A littre worried about ... It hasn't safe box for valuables in the guest room. (But reliable receptionist keeps them at the reception, so may be not need to be worried)
A hotel with lots of personality, great breakfast and perfect location. Small room and tiny bathroom, no elevator.
the staff was very polite and helpful
The location, professional staff, clean comfortable room, and the food at the restaurant was excellant No
Convenient location, very good design, comfortable, good value for money, free internet connection, very good breakfast, friendly personel. Elevator onlu for the lugagge!
Friendly and cooperative staff, nice atmosphere
The hotel's location, in the heart of the old town, is excellent, and the standard overall is very high. To the rear of the hotel there was a fairly continuous, and mildly distracting sound, which was produced by (I am not sure) a generator or something similar. At night this could keep a light sleeper awake (but then so could the 'club' in the hotel's basement!)
comfortable, nice rooms, nice reception staff, interesting and unique interior, perfect location , just at the main old town square There is cigarette smoke coming into rooms from the elevator shaft, which is linked to the night club in the basement . Breakfest menu and pottery on the is not replaced fast when empty or not enough on the main table. If you want omelette or smth like that , you need to ask, cause you may not be asked by the staff. The rooms from the backyard are a little bit noisy - people noise from the open hotel restaurant and air condition output on the roof. On the other hand the rooms on the front wall have a walking street noise.
Location, 'climate', so different from chain hotels, friendly staff, good value for money Noisy, disco in same building. I stayed at 3 floor and that was still too noisy to sleep
the best offer for such money no
The location is excellent. The room was nicely decorated, with a very comfortable bed and a large bathroom. Air conditionned started to leak in the middle of the night, making a terrible noise dripping. We spent 1 h on the knees trying to put towels on the floor to prevent the noise. When air conditionned was switched off the temperature was unbearable since the room was located under the roof (heat came both from the roof and from the bathroom with heated japanese WC). Sleeping was impossible.
Meals in the restaurant. Proximity to the city highlights.
Nice design. State-of-the-art toilet and TV in the bathroom. Nice set of complimentary items. Mediocre breakfast.
The hotel is beautifully furnished, the room was excellent and very comfortable. The breakfast choice was extensive and very good quality. Loud music from the disco which reverberated throughout the entire hotel. We were on the 4th floor and could not sleep. This happened on Thursday and Friday night - it was so bad on Saturday that we stayed with friends outwith the hotel and returned to our room on Sunday. Sunday night there was, thankfully, no disco so the room was quiet
It was friendly and comfortable. Comfortable bed.
I was satisfied with location , luxurious and comfortable fascilities. Music for loud at night