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Hotel New Otani Kumamoto

1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Japan
+81 963 261 111

$67+

Overall guest ratings

8.3/10 Excellent
Based on 1,213 reviews

Review highlights

  • 8.9
  • 8.7
  • 8.6
  • 4.9

Nearby

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    About

    With a stay at Hotel New Otani Kumamoto in Kumamoto, you'll be minutes from Kumamoto Station Tourist Information Center and close to Kitaoka Nature Park. This hotel is within close proximity of Shinshigai Shotengai and Former Hosokawa Residence.

    Rooms

    Make yourself at home in one of the 123 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.

    Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.

    Dining

    Grab a bite to eat at one of the hotel's dining establishments, which include 4 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 8 meeting rooms available for events. Self parking (subject to charges) is available onsite.

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    Hotels.com

    Amenities

    • Free Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Meeting/Banquet facilities
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
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    Reviews

    Guest reviews

    Overall Rating

    8.3 Excellent
    Based on 1,213 reviews
    • 8.9 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.8 "Near to public transport, according to 98%."
      9.9 "Easily accessible by car, said 99%."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.7 "87% said the reception staff was great."
      9.5 "95% thought the service was very professional."
      9.0 "Housekeeping was great, according to 90%."
    • 8.6 "Very good internet connection."
      8.3 "83% said the wifi quality was great."
    • 8.5 "Breakfast is good."
    • 6.6 "Rooms are ok."
      6.5 "Only 65% said rooms were big enough."
      5.2 "For only 52%, the bathroom was ok."
      6.3 "Only 63% said rooms were clean enough."
      5.0 "For only 50%, the tv was ok."
    • 4.9 "Bad amenities."
      0.0 "100% thought the facilities needed updating."
      3.9 "61% found the grounds unpleasant."
      1.4 "86% didn't like the architecture."
    • 4.6 "Vibe wasn't good."
      0.9 "91% criticized the unstylish hotel."
      4.5 "55% didn't like the unstylish hotel."
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    Overall Rating

    8.4 Excellent
    Based on 485 reviews
    • 9.1 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
      7.3 "73% liked the proximity to shopping."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% said the reception staff was great."
      9.6 "96% thought the service was very professional."
    • 8.2 "Breakfast is good."
    • 8.2 "Very good internet connection."
      8.0 "80% said the wifi quality was great."
    • 6.4 "Average comfort."
      6.3 "Only 63% said rooms were big enough."
    • 6.2 "Rooms are ok."
      6.3 "Only 63% said rooms were big enough."
      6.0 "Only 60% said rooms were clean enough."
    • 4.5 "Bad amenities."
      4.7 "53% thought the building wasn't nice."
      0.0 "100% thought the facilities needed updating."
    • 3.7 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
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    Overall Rating

    8.7 Excellent
    Based on 424 reviews
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      8.9 "89% said the reception staff was great."
    • 8.8 "Breakfast is good."
    • 8.7 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      9.9 "Easily accessible by car, said 99%."
    • 7.0 "Nice rooms."
      6.9 "Only 69% said rooms were clean enough."
    • 6.9 "Average comfort."
    • 4.8 "Bad amenities."
    • 4.4 "Vibe wasn't good."
      0.8 "92% criticized the unstylish hotel."
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    Overall Rating

    7.8 Good
    Based on 48 reviews
    • 9.1 "Terrific location."
    • 9.0 "World class service."
    • 8.4 "Breakfast is good."
    • 6.7 "Rooms are ok."

    Overall Rating

    8.0 Good
    Based on 254 reviews
    • 9.1 "World class service."
      9.6 "96% thought the service was very professional."
      8.9 "89% said the reception staff was great."
      9.7 "97% found the staff to be very friendly."
    • 8.6 "Location is great."
      9.9 "99% thought it was easy to get to the train station."
      9.9 "Easily accessible by car, said 99%."
    • 8.5 "Breakfast is good."
    • 6.5 "Rooms are ok."
      6.7 "Only 67% said rooms were big enough."
      5.3 "For only 53%, the bathroom was ok."
    • 6.3 "Average comfort."
      6.7 "Only 67% said rooms were big enough."
    • 5.2 "Vibe was decent."
    • 4.7 "Bad amenities."
      4.9 "51% thought the building wasn't nice."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Friends Hotel
    Guests recommend this for traveling with friends.
    data provided by TrustYou

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