Overview

Hotel New Otani Kumamoto

1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Japan
+81 963 261 111

Call

+81 963 261 111
Check in
Check out
Rates

Overall guest ratings

8.5/10 Excellent
Based on 1,107 reviews
See all reviews

Review highlights

  • 9.4
  • 9.2
  • 9.1
  • 5.7

Good to know

  • Professional service
  • Train station is close
  • Close to public transport
  • Good accessibility by car

Nearby

    Show all

    About

    With a stay at Hotel New Otani Kumamoto in Kumamoto, you'll be minutes from Kumamoto Station Tourist Information Center and close to Kitaoka Nature Park. This hotel is within close proximity of Shinshigai Shotengai and Kumamoto Prefectural Art Museum.

    Rooms

    Make yourself at home in one of the air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.

    Rec, Spa, Premium Amenities

    Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance.

    Dining

    Grab a bite to eat at one of the hotel's dining establishments, which include 4 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. This hotel has 8 meeting rooms available for events. Self parking (subject to charges) is available onsite.

    Less More Hotels.com

    Amenities

    • Free Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Concierge service
    • Meeting/Banquet facilities
    • Coffee shop
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Designated smoking area
    Less More
    Map

    Map

    Photos
    Reviews

    Guest reviews

    Overall Rating

    8.5 Excellent
    Based on 1,107 reviews
    • 9.4 "World class service."
    • 9.2 "Food is to die for."
    • 9.1 "Terrific location."
    • 8.5 "Breakfast is good."
    • 6.6 "Rooms are ok."
    • 5.7 "Average comfort."
    • 5.6 "Average amenities."
    • 4.3 "Vibe wasn't good."
    View all review categories

    Overall Rating

    8.6 Excellent
    Based on 531 reviews
    • 9.6 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      9.7 "97% said the reception staff was great."
    • 9.4 "Terrific location."
      9.7 "97% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      10.0 "Easily accessible by car, said 100%."
    • 8.1 "Breakfast is good."
    • 6.0 "Rooms are ok."
    • 5.5 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 5.2 "Average comfort."
    • 3.8 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    View all review categories

    Overall Rating

    8.9 Excellent
    Based on 354 reviews
    • 9.4 "Terrific location."
      9.8 "98% thought it was easy to get to the train station."
      9.9 "Near to public transport, according to 99%."
      10.0 "Easily accessible by car, said 100%."
    • 9.3 "Food is to die for."
    • 9.3 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.8 "98% thought the service was very professional."
      9.7 "97% said the reception staff was great."
    • 8.4 "Breakfast is good."
    • 7.6 "Good cleanliness."
      7.6 "76% said rooms were clean."
    • 6.1 "Average comfort."
      6.1 "Only 61% said rooms were big enough."
    • 4.4 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
    View all review categories

    Overall Rating

    7.9 Good
    Based on 221 reviews
    • 9.5 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.7 "97% said the reception staff was great."
    • 8.6 "Location is great."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "Easily accessible by car, said 100%."
    • 8.0 "Breakfast is good."
    • 6.8 "Average cleanliness."
    • 6.1 "Rooms are ok."
      5.8 "Only 58% said rooms were big enough."
    • 5.5 "Average comfort."
      5.8 "Only 58% said rooms were big enough."
    • 5.4 "Average amenities."
    • 4.0 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    View all review categories
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    "Train station is close"
    "Close to public transport"
    "Good accessibility by car"
    data provided by TrustYou

    Recent Reviews


    Close
    Would you like to save as your currency permanently or for this visit only?