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The gentlemen at the help desk gave us false information.I asked him if the food was halaal.He replied by saying that there were two kitchens, one halaal & the other whatever.When I approached the executive chef,he told me that they had no halaal meals at the Lodge.
The rustic setting was very enjoyable. Nothing, really.
The service by the reception staff. also and the services of the shutttles. I was however disapointed that when i had an in roon service request - the card was not collected and when i went to the beach the shuttle there did not come to collect us.
You are made to feel welcome and comfortable from the moment you arrive at reception. The level of service and professnalisism portrayed by all staff is exceptional. Also the food from breakfast through to evening dining was fantastic.
Reception person Craig was not very friendly. Has an attitude. Room is ageing.
The setting of the room in the forest with amazing views. N/A
New, neat and staff was friendly and professional. Toiletries was issued for one person and we were 2 guests. It was not re-issued the 2nd day. No shower gel was issued at all which is normally done at a 3 star place and this is a 4 star hotel.
The room was absolutely gorgeous, very romantic. What a beautiful environment to share with someone I love so dearly! With the hotel beng empty with just a guest or two over the weekend, it was such a pity that we actually felt that. Tables weren't set properly in the mornings, it looks terrible to see three tables partially set and the others pushed to one side. Either you set a dinning area whether its quiet or not or dont open your hotel out of season. The music that was played was just what the young guy at your bar enjoyed, totally inappropriate music for a hotel environment, I did not appreciate eating breakfast in a club environment. We asked on arrival to have some drinks placed in our bar fridge, yes someone did come to the door shortly after we checked in but we didnt answer our door. No one bothered to go in after we had left for the evening.
The hotel staff were very friendly and helpful at all times. The rooms were luxurious and keot very clean. The view from the rooms which didnt have a seaside view were amazing. The food which was served was always wonderful.
I stayed as a businessman and enjoyed the facilities offered in an intimate and friendly setting although the hotel is not really a business hotel.The Value was fantastic as was the setting and it would be a stunning venue for young romantics.
The staff were excellent, and the owners helpful. The breakfast outside on the terrace was delightful. I particularly appreciated the home made goodies served at breakfast and the fresh milk in the fridge in the room for making tea or coffee. The personal touch was evident everywhere. 3 things made it less than perfect:  To get in to the guest house, you have to climb [or decend to get out] a flight of stairs. There is uneven access all over the property and my husband tripped twice in our room. Our bathroom drained very badly and the bath was not easy to get in or out of. It was difficult to have a shower without flooding the place. When we arrived, the owner commiserated with us for living in Joburg. He is entitled to his opinion. It is cheek [and bad business] to assume we feel the same.
location, close to beach and some restaurants, quality of rooms.
Hospitality and location No
The interesting architecture Curtains did not close fully for total privacy, electronic equipment makes a noise in the room at night, outside light keeps room illuminated, had to go find a switch.
Decor was great. Room was very tastefully and thoughfully laid out. The staff were pleasant. It was in a good location.
Please write at least 15 words
We had a lovely stay. The Guest House was charming, and the owners were very helpful and friendly. We enjoyed the well cooked breakfasts and found the location excellent.
*****service nothing at all
Lovely room with nice balcony; excellent breakfast, incredible quiet and relax
the room was clean and comfortable none
The staff were very friendly and accommodating, the facilities were very clean and modern and the breakfast buffet was wonderful.
Friendly & accomodating staff. very neat. Breakfast - mutton sausage were terrible. To cater more for Hindus , dont eat pork & beef.
the beds are fantastic breakfast
I was pleasantly surprised by the interior of the room, very tastefully furnished and comfortable. The staff were extremely helpful and attentive More garden area would be nice and would increase the attractiveness of the hotel exterior.
The staff was friendly and the rooms were clean and comfortable
Quiet DSTV channels limited. Need more channels for interbational visitors.
The rooms were beautifully decorated with great attention to detail. The swimming pool is great. Breakfasts were excellent, and our hosts Ian and Jenny were friendly and helpful throughout our stay.
The friendly, professional approach of the hosts, the cleanliness, the peaceful environment, (the bed linen!), the proximity to a lovely beach.Felt very safe regardless of being on my own.Couldn't ask for more - definitely lives up to its star rating. No complaints!!!!!!!!!!!!!
everything was there, breakfast and the rooms are nice.
This hotel is within short walking distance from the beach. The rooms reminds me more of five star accomodation than four star. Breakfast was superb and the atmosphere is intimate and cosy. It is great to find a holiday destination where you do not feel overcrowded! i can recommend this place anytime. Thanks Steve for a brilliant time and great service
Room luxuriously furnished. Very spacious. Bathroom lovely, spacious and the ultimate space of relaxation. Nice balcony catching a glimpse of the ocean. Sparkle wine and chocolate surprise in room No desk in my room to work on. No DSTV. No lunch or dinner service.
The place was clean, staff friendly and it felt home away from home. I was very disappointed that there was no sea views from the rooms. Also the jaccuzzi was not working which was a bit disappointing
Pleasant room. Secure car parking. Milk in minibar for tea's and coffees. Nice breakfast. Overall a satisfactory place Not certain this was a 4 star hotel, as limited ability to sit next to the swimming pool, plus no real reception, nor a bar. The website needs to be updated for actual facilities, i.e. there are more than 9 suites, as actual no of rooms were 12; there is no bar. I also think it is overpriced for what customers are receiving (maybe pricing reflected Xmas holidays though). the open showers left lots of water on the bathroom floor with no where for water to go (a design issue). Also there was no safe in room to lock valuables away
very clean and comfortable and exotic (big rooms and big bathrooms with soaker tubs and waterfalls!)
Five star fabulosity!! Stay in executive suite if possible, stunnng views, incredibly friendly staff, terrific breakfast
The owners had clearly spent on setting up the hotel but then lost interest in it. Rooms were large and well furnished but damp and dirty. They lost the one key to our room. Expected us to enter it through another guest's room!! We were moved to another room with damp and soiled bed linen. Not recommmended
This accomadation was absolutely lovely extemely clean, the bathroom was amazing
The rooms and bathrooms are stunning, newly renovated The presence of maintenance workers at the pool and jacuzzi area, it was not private
The staff were extremely helpful and friendly. The hotel location was perfect for the beach and various eating/drinking options. The breakfasts were fantastic! The open plan of the bathroom and bedroom was a little off putting. There should be some sort of barrier especially for small families.
I enjoyed my stay, and felt welcome. The area is in a beatiful part of the coast and makes you feel very calmm and relaxed.
It was quiet and secluded, with a view of the ocean in the distance. Plenty of trees around gave a sense of privacy and being close to nature (monkeys roam the treetops). Stephen and his wife are very friendly and helpful.
My staff stayed and were highly unsatisfied. Terrible linen, tiny room with twin beds together for 2 adult women sharing, person checking in most unfriendly, located far from restaurants (not walking distance)
very cosy they can put more coffee & Tea satches in the rooms
The geust house was wonderful ,nice , clean and value for money.It was also closer to beach area and shops incase if any one wanted to do shoping or to the restaurents.
Very nice guest house friendly staff very good breakfast nice quiet location. Vist at breakfast from the local monkey troop was great.
Zuider Zee is a very comfortable home away from home. The owners are so friendly and accommodating. For the price you cannot beat it.
Friendly hosts, great location
Quietness, Pool area/ Sun deck, Shower was excellent
The relaxed atmosphere, the friendly owners and their dogs made our stay a very pleasant one.