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Friendly staff. Nickle & Dimed. Pre-arranged amenaties, spa services and payment. All was lost somewhere between the concierge and front desk; so had to change plans and credit card.
Spa. And service The beach cafeteria takes too long and always gets the order wrong
Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice. This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.
This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route! The breakfast and the free happy hour made the trip!
The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach. Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing. The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
I guess the Outback at this location was a plus. Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Restaurants on the beach had great views and delicious food. Hotel was very clean. You get charged for every little thing.
Beautiful hotel right on the water. Staff was very nice and accommodating. Airport was very close and you could hear the planes at times. The food at the hotel restaurants was over priced at night. I wish the pool side restaurant was open all day.
Good location and facilities, not a big Hotel, everything was easily accessible. Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?
Staff was very nice and place was beautiful restaurants were very good We had a lot of problems with ac first night
the booking was mixed up from the time of inception i had to call booking .com because el san jaun did not have my reservation the hotel checked us out of our room on august 2nd instead of august 3rd like reserved and the room rate was very high with a view of brick walls the pool was shut down from august 2-4 i'm notpleased with the whole experience
Very comfortable and relaxing rooms . And there is plenty to do and very close to airport .
great location. great restaurants. clean rooms! Staff was very attentive. Pool side bars had very slow service.
The staff very nice!! Great music entertainment. Great restaurants and shops. The casino was very nice too. Food. Needs more authentic Puerto Rican food. ;)
the atmosphere and the nightclub,
The central Areas inside the hotel were chic and clean. The outside areas around the pool were not cared for. There was trash laying around that the staff would walk by... it rained part of the time we were there and instead of removing the chair cushons or even flipping them on their side they simply let the cushons gather rain water on them... when the rain stopped, they would simply throw the towels on the chairs over a puddle of water. The room was just okay. They charge ridiculous prices for everything!