Would you like to save as your currency permanently or for this visit only?
The hotel and room had the perfect atmosphere for the medieval town. The views from the room were magnificent. The staff was exceptionally helpful and friendly. We really enjoyed our stay! I would definitely recommend this hotel. There was nothing we were not satisfied with.
I liked the excellent professional skills of the Deputy Director and his ability in solving problems.
The reception staff were very helpful and friendly. The bar / restaurant service was very good. The food was not overly exciting, but I could say that about all of the Swiss restaurants we ate in. The village is only very small but there is awesome countryside around for those who enjoy walking and the outdoors. All the local people said Bonjour as you walked around. Very relaxing.
nice breakfast, direct underground access to the spa. internet was expensive to use.
location in the center of the city nois in the hotel
the comfortable, homey atmosphere
French-only speaking staff in the breakfast restaurant
Very helpful and pleasant staff, great facilities and very clean.
Near the train station Price of and content of breakfast
Breakfast was too expensive compared to what you got.
Kind receptionists Yes; When booking I was under the impression that this was a fairly luxurious hotel with good facilities including a swimming pool, but on rechecking the website I could not find this information. The reception was miniscule, no lift, the hotel name was hotel des Alpes, , chamber maid noisily started cleaning rooms at 8h00 am ,very poor soundproofing, no views, small tv , no bath, toilet roll holder down by radiator,
Its location very cloe to the station and the center The breakfast. The service and the food provided
It was a bed after a long day. The description on the site was a lot better than what the hotel actually was.
The sound and smoke permeated the rooms making it very uncomfortable and noisy.
The town where it was located was charming, and the hotel was just as charming as the town. Nothing
Very well located - in the centre of the village. Staff very helpful. Rooms good size and comfortable. Good lay out of breakfast, despite very few people staying at the hotel since it was after the holiday season. Someone should have mentioned on the website that if we have luggage then we need to take the bus from the station to the village. It's a steep climb and with luggage it is very difficult.
Great location and helpful staff! Wonderful breakfast! Enjoyed the view of Gruyeres out our window.
I stayed there fort the second time and will definitely stay next time. Very swiss and very nice place
It's central location. Good muesli at breakfast. The promised private parking didn't exist. Public parking rather far away for those with lots of luggage. There is no porter and no trolley to help. The staff didn't help at all- even heaving our large suitcases two flights up a narrow staircase. No soap in the WC, no tissues in the bathroom. The staff could do with being more welcoming.
Staff was friendly, the location is great and the restaurant is fine too.
location personnel, breakfast is not included
Its closeness to the chateau de Gruyeres.
The staff was very friendly and helpfull, it was right in the center of the charming town. They do not have airconditioning and in the middle of summer it was really hot, also they didnt have any fans available, the streets are pretty noisy at night so sleeping with the window open was really difficult!
lovely room, spacious, mtn view, friendly staff, good breakfast There is a series of church bells that ring for 10 minutes every morning at 6:30-----very loud!
Nice location, good restaurant, poor prişce quality for the hotel room. Hotel service was friendly Such location, view and food deserves a better quality hotel room
The location is amazing, one of the most beautiful landscapes I have ever seen in my life - near the lake of Gruyeres and surrounded by the Swiss mountains. Get a room with the view to the lake to fully enjoy it, it costs 20 CHF more, but is worth. At about 7km from Gruyeres it's a good place for trips in the area. We stayed two nights, the first one we ate at the 'restaurant gastronomique' which was excellent, the second evening at the brasserie which was also very good. There is a difference between the location and restaurants which fully justify the price and the rest. The rooms are equipped at the basic level, and the furniture is not very new. There is no elevator, so you need to carry your luggage at the first floor. Breakfast is quite basic (not a buffet) in contrast with the dinner.
Could use a fan or a/c unit in rooms during the summer months! Breakfast was a bit weak, thought it would be better.
This hotel had beautiful views overlooking the Lac du Gruyere with vistas of mountains. The food was excellent, and the staff most accomodaing, even the the extent of serving us breakfast half an hour early (so we could make our flight out of Geneva). Some initial language difficulties (French) were soon overcome. Highly recommended
Friendly personal with every time extra service possible, great breakfast and dinner !
beautiful view of lac gruyeres no sheets on the bed just a feather bed comforter
The view over the lake in the morning was lovely. The checkin procedure was chaotic. The hotel do not reserve tables in their restaurant for guests and they get very busy - call to reserve if you intend to eat. Room was very basic, bathroom (showerroom v. small). Staff all had something better to do than attend to us.
Location and views of lake are amazing. Would have like to have a menu available in English.
The view from the lake view rooms is wonderful. The rooms, although simple and old fashioned, they are very clean and the beds are comfortable. The gourmet restaurant was superb. The rooms need updating really. Breakfast could have more fresh products like fruit and yoghurt
View (from lakeside room - with balcony) - fantastic. Food excellent. Staff could not have been more helpful. On edge of Alps - very convenient for touring. Room comfortable, but not luxurious for price. No iron, tea making facilities, CD/DVD as one would expect at this price. But WiFi free
This is a nice cozy hotel in good location, just a short drive from Gruyeres Castle or Bulle. The room is quite spacious and clean. Small surprises, like candys and some sewing utensils in small baskets. Nice simple Breakfast and attentive services. We enjoyed our rather short stay very much.
The stuff was very friendly and would go an extra mile to help the guests
Very clean and a lovely welcome from the staff and owners - good breakfast and great for kids
Proximity to town/parking availability. Beds comfortable. Room had safe and minibar which I appreciate. Breakfast fine--typical swiss breakfast of meats/cheeses/breads/cereal/fruit/juice Shower. Our room had no ability to moderate temperature as the faucet only had a single handle regulate volume. This tended to be on the colder side. Also reading other reviews prior, I concur the side mounts (at least for shower head) is poorly placed and made a significant mess with water outside the tub. This is quite odd considering the sink has a simlar plumbing but does have separate hot/cold. For a short stay, I could deal with this but would not want this for a longer stay. View from room provided little privacy as looked out on driveway and could hear/see pedestrians walking by. Also rooms are very dimly lit, particularly with curtains closed.
We were there during the "volcanic ash" disaster and due to this, no one else was there. We were treated so well, even got an upgrade as a gift. The staff was so friendly and accommodating and the breakfast was wonderful! Great views of the valley below from our room.
The hotel was charming and had the most beautiful views of the pre-alps, meadows, and herds of deer, cows, and goats. The continental breakfast was also lovely - try the hot chocolate! We booked a double room with a double bed and when we arrived they had pushed two twin beds together. The other couples we were staying with had normal double beds. It really put a damper on our anniversary.
Very close the Gruyere historical center and the the cheese production show room (5 min on foot to both). The breakfast was good: fresh food, good coffee. I think the rate is too high for this hotel. One is only paying for the location. I paid a price of a good 4* hotel, but this one is a medium 3*.The room is clean but feels old and very small. There is not enough light in the room - it's very dark.
Great locationVery peaceful
Easy access to the town of Gruyere, peaceful position.
The place and breakfast Nothing
Landscape, silence, relaxing place, pleasant atmosphere
Very quaint, simple hotel with friendly staff Slightly outside of town (2 min walk) and there are plenty of cuter hotels in town.
Very nice personel, quite cheap compared to other hotels in the region, not far from village centre
Comfortable, spacious, clean & pleasant. Very little!
excellent value for money. The room was large and comfortable. The meals were excellent. The reception area was unattended and there was no bell to ring to or notice to tell you to go to the bar for service. The reception area was small and dark so gave a bad first impression of an otherwise very good hotel.
no complication, kind, friendly with pets
Everyone is so kind, room very clean, large and confortable. Restaurant is modern and brandly renewed. Food was excellent, real thai food made by a thai cook. Service is excellent. Family welcomed.
It is located in the heart of the village and near by several restaurants, supermarket and bars. The hotel was run by one or two staffs at a time to perform there works at the reception counter and restaurant so they have to go back and forth between two places which caused some delay in checking out
Very friendly and helpful staff with nice extras in the room of a personalised welcome letter, sweets and gift. Located in a lovely historic town. The road was noisy as well as the hotel lift during the night.
bien au centre
Friendly atmosphere, No
convenient, staff was friendly, breakfast buffet was nice very warm in rooms-and room location was loud