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This is a relatively new hotel and it is designed really well. There are plenty of roomy areas in teh reception/bar areas. There were quite a few people staying using the spa and they walked through the reception in their robes to get to the life which was not really ideal.
Location and newness of facilities Yes - They did not have air conidtioning on during the night and even in January it was hot and stuffy at night and difficult to sleep. Door to balcony could not be left open because it was very noisy, either from other guests or the road at the front of the hotel
swimming pool Food in the restuarant was not particularly good.
The hotel was very clean and staff were very helpful it was very convenient for where we wanted to be
I liked the staff who without exception were so helpful and cheerful! My wife and I thoroughly enjoyed our stay at the hotel. The restaurant provided first class food. The only slight criticism was that the coffee at breakfast came out of a machine. It would have been better if fresh coffee could have been provided as after all its the coffee that Spain is famous for!
The rooms were spacious and very clean. The bathrooms were great with plenty of towels and toiletries, the shower was very good. The Room Service food was terrible.
the spa was superb, friendly staff ensured the experience was fulfilled. the staff were happy with my guide book spanish!
Fitness and health centre It was a large corporate hotel not a place to go for two weeks, no entertainment although there was a piano there. Opposite a sewerage plant and a busy main road, smell wasnt good on occasions. Swimming pool outside was in shade so cold and traffic noise not acceptable. Most of the staff did not speak English apart from reception.No trips or tours could be organised.No English newspapers available.
The food, both restaurant and breakfast, was absolutely superb! Lovely view from the room/balcony, and excellent facilities available at the spa etc, although I never had the time to sample them unfortunately. Very nice to have free car parking attached to the hotel,and direct access from there to you room via a lift. Great location too. Only wish I could have stayed longer.
Thalasso centre was free to use as guests of the hotel. The staff very helpful and food was great. I felt relaxed. Good experiance we will stay again. The fact that I could not make a hot drink during the night which I do every night.
location the breakfast (which cost extra) was very poor, a coffee and cake !
Pleasant view after a room change. Quiet room. reasonable facilities beds hard, safe at bottom of wardrobe, ok if you are very young. restaurant food not very good. service very average. location is not a very good area, didn't feel comfortable in the evenings to walk around.when we asked for extra pillows at first we were told there were none available. when I insisted they found some!!
I liked the fact that there were extra pillows in the room. I always have to ask for them. I didn´t like the breakfast - those buffet heaters do not keep the food hot. The waitress was very helpful, but she only managed to produce marmalade on the 1st morning.
easy to find, convenient for overnight, friendly staff, clean, quiet, no smoking rooms. would be better to have some available.
well signposted when trying to find. staff very helpful. breakfast now available and ver well priced- no
Everybody was pleasant and very helpful. Nice city. There were roadworks being carried out at night nearby
Quiet at night, staff very helpful and efficient - service in bar good Bathroom needs upgrading.
Pleasant surroundings and good location Occasional smell from the drainage system in bathroom in room
Close proximity to city and tourist attractions. Reasonably priced continental breakfast; rooms well equipped.
Staff were friendly and helpful The bar closed in the evening to residents at 11 pm on a saturday night .
location, style, very comfortable bed. The excessive heating in the corridors was extreemly uncomfortable, even when just passing through. The Nhube didn't really work as a restaurant, atmosphere was cafe/bar yet with prices of a restaurant
We liked the location, as it was right in the middle of all the sights we particularly wanted to visit, and very near the post and eating venues. Tea facilities in room, no ordinary tea available and no milk.
Th room was modern with a large balcony. It was very well situated for bars and restaurants. No free parking anywhere close by. Not the hotels fault I suppose
Room stylish & roomy but also very comfortable bed. Great breakfast Not told on-line that we needed to book car pk. Arrived 10pm to find all spaces gone so had to drive round town to find one (not amusing with 2 small children in toe
It was very pleasant and the staff were fantastic . I didn't like that you couldn't have wifi in your rooms and that we asked for a double room but we got twin beds.
location, after we had managed to find it restaurant, non-operational when we wanted evening meal
location near the waterfront. breakfast.
Location is in the center of old city. Very authentic hotel.
Excellent hotel in an excellent position next to the harbour and very near to sites, shops and restaurants.
Centrally located, good restaurants close by, comfortable rooms and parking underneath the hotel The clock in the old buiolding next door, ringing every 15 minutes was a bit much
We liked the tranquility, very relaxing, excellent service.
convenient location noise from the sqaure outside our room as there was no air conditioning, the room was very hot and stuffy with the windows shut and very nosiy with them open. No chairs for the balcony, no mirrors in the bedroom, only the bathroom, the hotel did not provide a box of tissues for the room
central to where i needed to be, decor through out the hotel is one of the best i have stayed in.
Situation was excellent. Hotel new and clean. We hd to change rooms twice - Faulty air conditioning in first room and inoperable safe in second room - no maintenance people available to sort either problem. Third room was OK!
Very friendly staff, beautiful spacious rooms, very nice breakfast. No complaints. No complaints.
Lovely large room and bathroom with good colour scheme, comfortable beds and centrally located - ideal for a short winter break at a very good price. For a large hotel, certainly one of the best hotels we have stayed in. Also has free secure parking underground. Nothing - but our guess is the location might be noisy at night, being above bars and overlooking a plaza, in the busy summer months. But we stayed in November so it was very quiet.
Customer service and design
Modern decor and excellent location
This hotel was wonderful. The staff were lovely. The actual place spotless. new and beautiful. For the first time ever, I could sleep properly without all the usual "hotel noises" in the morning! Thanks It's location. Although the beach is very near, the actual place is quite "asleep" this time of year.
Fantastic double bed. Lovely bathroom Lack of tea/coffee making facilities
The hotel was very close to local amenities, such as the main shopping area and port.
The location was very good, close to main shopping street and marina
We liked the position--quite central to everything, also the fact that it had parking This hotel is dreary, old fashioned and cheerless---certainly not our idea of 4 star. The bathroom door catch was broken as was the hairdryer. It was difficult to open the door as a sofa was in the way.THE Man on reception was far from welcoming and clearly failed charm SCHOOL.Everything was dark-- low wattage bulbs and beige/brown decor. The furniture was a mixture of all sorts--mostly old and dark We were glad to leave.We stayed at the four star Melia hotel in Alicante the previous weekend and this did not come near to its standards in any way.
This is not near the sea but only 15 minutes walking from there. This hotel for me is not less than 2nd place. (1st is NH Cartagena) Not everybody in staff speaks english
Central location, close to all amenities.
There was only one thing good about this hotel - location - it's 5 minutes walk to town centre. Additionally, the ladies at the spa reception were very helpful and friendly. Otehr than that, it was a disaster;( It was the worst hotel we stayed in during our trip around Spain. Our room was very dirty - and when we entered the room a huge cockroach- La cucaracha was on the floor. Some hairs were in the bathroom and a lot of them on the carpet which was totally dirty. The whole hotel needs a renovation and unfortunately doesn't deserve a rate of 4 stars.
Room was modern, spacious, quiet and clean with good facilities making it a very pleasant stay. The two members of staff we spoke with on the desk were both able to speak some English. Lack of parking. The car park was full when we arrived and during our 4 night stay we generally returned to the hotel at 8.30-9pm during which time we had to drive around for a while to find a parking space which was usually a 5-10 minute walk away.
the price is not the same and breakfast is not included
The hotel was central to everything thast we needed and had its own parking which in a city is vital, I booked this hotel not only for position but for spa so was disappointed when for the duration of stay it was closed.
We went for the Jazz festival and many of the performers were staying in the hotel. It was located very close to the theatre. Staff were very helpful and friendly and only spoke to us in English when our Spanish wasn´t sufficient Although Spanish residents, being English we like to have a tea/ coffee facilities in the room. Forgot the travel kettle and no room service. The final bill was incorrect as we had booked including breakfast but this was charged as an extra. However this was rectified at the hotel. The hotel parking is difficult
Not much The beds were on castors and rolled around just sitting on them. The chairs in the room were hard and uncomfortable. The cold meats served at breakfast were uncovered and left at room temperature. Ditto the breads - there were flies buzzing around The fruit available was left there all day (again uncovered) and we had to ask one of the girls to remove two bananas that had turned black No food was available after breakfast until 8pm, and we couldn't even get a drink. We had to buy a kettle and make our own!
Had lovely stay. Air conditioning was great as was the room. Staff friendly and efficient especially Jose ! Would recommend to friends and intend to stay again later in the year. No nothing
Convenient to motorway and close to Cartegena. Very clean and comfortable rooms of a decent size. Plenty of Car parking on site. No, it was just what we wanted
Helpful staff, good service.
Cleen, Moden. Internet access in room, Helpful staff Little information about hotel in room. No Water despensing machene.
We were the only americans staying at the hotel and the customer service was outstanding even though we were struggling with the language barrier. food was great and rooms were beautiful.
The hotel is well equipped and located for the nearby shopping centre.
Clean room, nice bathroom, clean bed Breakfast with 50 peaple at once is not so good. Breakfst little choice Noisie room during the nice
staff very helpful to far from town, nothing to do no pool
Well presented simple modern and very clean rooms
the location. the welcome and informative assistance on our arrival at the hotel,the foyer made a quick and positive impression.
The location of the hotel was excelent for getting around the city we were told there were tea and coffee making facilties but on inspection there was no hot water to be found.
Courtesy of all staff, reception and room cleaners. No bar open
Very convenient location for city centre and historical centre; comfortable, spacious rooms with really nice bathrooms. -
good position in the city very central parking difficult apart from very expensive underground car park nearby
We had dinner in the restuarant and the food was excellent and exceedingly good value, including a good selection of wines again at reasonable prices. The staff were friendly and efficient and despite being busy were attentive to all clients.
Location, calm, cleanliness and most important the confort
Perfect location, the downtown is easily accessible, but also the hotel itself from the highway, car can be easily parked in nearby streets, comfortable room, plentiful breakfast. Walls between rooms were rather thin, the TV set (small and obsolete) had a weak signal and ghost image, pale salad tomatoes were the only vegetable offered at the breakfast.
I would like to have had coffee making facilities in my room
Parking supervisor did not speak one word of English.
Location beside sea Children being allowed to play at all times of night especially around poolside area. During the day they dive bombed all areas of pool including jacuzzi and were not prohibited from doing so, therefore other adults were unable to use.. I felt that this was a danger to the children.Our bedroom overlooked pool and we could not sleep until it was quieter around 12.00. Did not realise it was such a family oriented hotel with lots of children.
The location of the hotel is very near to San Xavier airport which can be viewed as good or bad. It is easy to get too and is very close to the beach. The hotel as only recently opened so the amenities are new and modern. The break fast was a bit of a free for all and the waiting time at reception can be anything upto 20 minutes if there are guesta checking in. There is no concierge to refer to for local information.
the choice of food available at breakfast and dinner - prices of drinks were very reasonable
Proximity to bars, shops and restaurants Drawers and wardrobe very poor
Excellent size room
The Hotel was very clean and the guest bedrooms were well appointed, spaceous and modern.
Being so near the beach
location pool very cold
Location and price. Excellent value. We were give a 2 bedroom apartment, but the kitchen had no equipment except for a fridge and microwave. Murcia Tourist Regulations don't allow kitchens in this complex.
Underground car parking, cafe bar downstairs, reasonable walking distance to the port of Cartagena. No tea/coffee making facilities in the room.
Well located hotel - large clean room with very comfortable bed, excellent breakfast (one of the very few continental hotels that can give good coffee for breakfast!!). first class value for money. Free Wi-fi.
The hotel was comfortable and clean and the staff friendly and helpful. The hotel was situated in the middle of town with easy access to the port, shopping centre and plenty of bars and restaurants.
Good with our dog. Very good room service and restaurant. N/A
Friendly reception and housekeeping staff, close to sights & port. Very comfortable. Very clean. Large clean bathroom. Would like satellite tv to pick up English T.V. applicable to us. Free WiFi was great for the teenagers. Our family room rate was very affordable but I would not pay more for our family room at this hotel. Mini bar prices too pricey.
Central place, easy to catch all kind of transports Plastic undersheets in the beds was uncomfortable Creacy doors (some oil needed)
The hotel was very conveinient for the Port, just a stroll through the streets Unfortunately, the aircon would noy turn down from high to med to low ?
Quiet and within walking distance of the city' s amenities
we were upgraded to the superior Alphonsus XIII crinkly plastic undersheet
Very good value for money. The staff were excellent. No complaints at all
Comfortable, spacious, clean, good location
bar men friendly and courteous cleaning ladies top marks reception staff very helpful definately go back again most importantly great value for money the weather
Relaxed efficeient staff Breakfasts Why serve poor hot food. It is not traditional and made not want to try the Michelin mentioned resturant.
had a pool and snack bar by pool area this was very nice . the bar on roof top was open for only 2 evenings only during our stay. be better during summer to be open all time .it was central rooms were good but maybe not 4 star 3 would be more like. a couple we meet paid less than us and they had a suite! so there were bigger rooms would have been nice to have one. making more value for money. tea and coffee facilities in room would have been good
Free Wifi in rooms shower attachment broken
Been in this hotel several times before. Friendly staff, good breakfast, nice rooms. No complaints.
very good value for the money swimming pool closed
Staff willingness to help
Nice clean and comfrtable hotel No
Experience staff that had a good understanding of the customers requirements and excellent english speaking skills
We had a fantastic view and a massive balcony. One of the reception staff was very sullen and did not give a very good first impression of the hotel when we registered.
nice and quiet, very close to the beach could speak English a bit better
Very nice family run hotel. Fantastic staff, very friendly and helpful. Clean and looked after. Very well situated for beach.
very close to beach
The price was very reasonable and was definitely more of a 4 star hotel than the modest 3 star it has been granted. The room was lovely and we even had a lovely little welcome pack on arrival. The staff were very helpful, despite neither parties speaking the other language particularly well.
The close proximity of the local barracks meant that alarm call was unnecessary because of the soldiers early morning drill
Excellent staff. Very friendly. Rooms very clean. The cleaners in the morning were extremely noising. Shouting at each other and banging doors.
very close to beach, very very clean, very friendly helpful staff, loved it! needs a mirror in the bedroom!
The hotel was very quite no disturbance even though the hotel was full Staff very helpful and friendly Wished there was a restuarante they only served breakfast
It is very close to the beach I had a few issues booking in as it was late 22:30 and the night staff did not speak any english. I was however resolved but is worth noting that in an emergency things might not have worked out so well. Please Note: that the day staff do speak english.
Well run, with very polite and helpful staff, very clean and stylish,good value would always recommend to others and would always go there again. In the quiet end of the town, real spain. The view from the front of house balconies could have been better but did not spoil our stay there.
The breakfast The appartment we had was very basic without any insulation. The sound from other apptms could be heard easily.
friendly clean good facilities
More a 3 star, not a 4 star hotel. Buffet breakfast exellent for the price.
close to everything we required for our stay it needs more english t v chanels
Friendly staff with some spoken English. Hotel is favoured by Spanish visitors. Comfortable stay near to Murcia airport.
Availability of snacks,location of room,good choice of food, no smoking throughout hotel, cleanliness, helpful staff, quietness. Swimming pools could have been cleaner. Refrigerator only worked for 3 days out of 14.
Comfort & views over salt flats. A bit of a treck to the beach area in the heat
the entertainment for the children was excellent
Near to the beach and bars. The room had air-con but the hot was switched off, we asked them if they could put it on as it was chilly in the room first and last thing , they said it would come on at 22.00hrs, but Spain being Spain it never did,This was false economy for them as we filled the bath and had a full hot bath to warm us up twice a day.
We enjoyed the outdoor pool which had sun loungers around it and a lovely ice cream booth/bar where you could get a nice cold beer for 1 euro! All the staff were really proffessional and we liked how the surrounding area was full of friendly locals!
Close to the track. Free parking Neighborhood not very appealing, not many restaurants
Free parking, friendly personal? very close to supermarket Far from the centre and seaside
Ease of parking after testing at Cartegena race circuit
price ok service person really good a little bitte far´away find hair on the bed,,,,and tower do not change for my stay 3 day even it was dirty. no internet in the room and the lobby internet wlane connection was bad
they prepared a twin but i booked a double online.they said the website didn't tell 'em anything. however they changed the room after i asked for....
Staff were very helpful. Very reasonable price for what was avaliable. I paid extra for a double room, non smoking and we ended up with a twin room, smoking. This also happened to another couple we spoke to and they didn't have any double rooms left. Restaurant was awful. Smoky and food was terrible. Didn't affect us though because we pushed the beds together, ate dinner out instead and had breakfast outside.
The hotel was ok - nothing really stood out though. The noise from the bar filtered up too easily into my room.
breakfast was poor.
Reception staff very friendy and helpful Car parking facilities
The apartment was very nice In a remote location with nothing nearby, and not all the facilities mentioned were available
We didn's have any hot water
It's location to the airport and speed of check in service
Club house, playground for kids and the security Would be nice to have DVD player in the room for kids to watch DVD's.
Good location, comfortable, all mod cons, nice pool and gardens, easy reach of shops. Nada.
Ours was a two bed Appartment. It was ideally located, clean, warm and very comfortable. Beatrice in reception was excellent and a great help. Flowerbeds bordering the car parking spaces ---not good planning --- inclined to become muddy and cause problems.
The friendliness of the staff / the food at the club house / the golf coarse is excellent.
Location and food in clubhouse both excellent,
it was really good,and value for money. Apartment very nice.
Rooms of apartment were sparsely decorated. They could have benefitted from more pictures and some ornaments. As a result, apartment had a very 'cold' feel, although physically warm from the central heating.
staff were helpful and freindly,allthough renovation was taking place it caused us no inconvience there was no tea/coffee making facilitys in room but was allways allways available from bar
Superb location, excellent staff and easy to acces from Murcia airport Nothing
The price of the room for an excellant seaview No ramp to wheel luggage up to reception. I had to carry it up a flight of steps outside the hotel.
Excellent position across the road from the beach, very friendly and helpful staff, super room with beach view and balcony, very good value for money Minor problems - shower window didnt prevent water spashing over the bathroom floor, restaurant wasnt open (this was November though and end of season?)
Small but beautiful. Directly waterfront in great little village easy access to great food and drinks. A great value for waterfront with very good staff Kinda hard to find roads are not well marked but this isnt hotels fault
Price and location
It was absolutely fine. Lovely situation, and the food was good.
The staff were very helpful and friendly
Quiet, we were not disturbed. The weather and the view. Air conditioning if/when needed. I would have loved coffee making facilities in the room.
The hotel is nice and well-situated. Anyway, for that price is perfect choice. Unfortunately, the room was poorly sound-proofed.
fantastic views from front of hotel and staff friendly and helpful rooms very basic and noisy neighbours