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Rude staff, unfriendly, very tiny rooms
Hotel was just ok. Room was spacious and good sized bathroom. The picture on the internet did not really show the hotel layout as it was such that the dooor to the rooms was just along a corridor that was out side. That is, immediately you step out your door, you are out side. And the stair case to the upper level rooms was not covered so when it rains (like it did when i was there), you got wet right from the reception to your room.
The most central location in Toulouse
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
clean/roomy and comfortable. great central location
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
The fact that I could smoke in the room
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
Friendly and helpul staff Well appointed and decorated rooms
The decor and presentation of the hotel is very pleasant, and the staff very friendly Our room wasn't ready on arrival, we said we'd come back in a few hours to give them some time to sort it out, when we got back late in the afternoon and they gave us the key - they hadn't touched it. Towels all over the bathroom floor, beds un-made, rubbish over the floor etc. An oversite, but a pretty poor first impression to give your customers in what was otherwise a very pleasant hotel...
Quality of the service and smiles of the staff
Modern style Room had been used by a smoker previously and smelled.
Location in easy walking distance to the city center. Comfortable rooms. Very expensive and forced valet parking (17 Euro/day). Free wifi is of poor quality and cuts out often. The room rate is only good value if you pay a discounted price. The breakfast is priced at 22 Euro / pp. The rooms at the street-side are noisy. The insulation is mediocre (poor window frame fittings) and you will hear traffic noise all night long. The front desk is aware but warns that rooms on the backside of the hotel are also noisy due to garbage trucks coming through in the early morning.
Superb hotel! Very friendly en helpful personel. Delicious breakfast, luxery room, clean and spacious. Free wifi. We were satisfied about everything, but nevertheless I think that it would be an asset for the hotel if there were a sauna and/or swimming pool.
The room was recently renovated - very comfortable and surprisingly spacious Renovations are continuing until later in 2009. Noisy during the day so don;t think you can nap in the afternoon
This is a very unique, clean and sylish hotel we would not hesitate to use again The food was good but not exceptional
quiet, peaceful design, very efficient staff
everything is good
Easy parking, internet cost 2 euro for 24hrs, good options of restaurants at walking distance. The bed is a sofa bed and is not comfortable but enough for short stay
Functional for our purpose. nobody at reception on Sat and Sunday nor were there any breakfast facilities available. Got stuck outside main door without key once and had to wait for somebody to come out to get back in as didn't have key with me. Tried phoning your help number on buzzer but no answer. Also my son and daughter departed on Sun and didnt know what or where to to leave their keys.
close to motorway, air conditioned, clean, spacious.
The location is great - close to the autovia, and less than 5 minutes away from a huge shopping mall that has a Carrefour. We stayed in a 3-bedroom apartment and it was perfect for our family of 6 (the two of us plus 4 small children) - and it was only 99 euros, a fantastic price. We bought our dinner and breakfast food at Carrefour and brought it back to the hotel and ate it in the apartment. The receptionist was very friendly and efficient and spoke good English. The apartment kitchen included a microwave and dishwasher. The couch in the living room was not all that comfortable to sit on, since the back of it was more like a headboard (the couch can be turned into a bed). I could only turn on one of the four burners; good thing we didn't need to cook an entire meal otherwise with only one burner it would've gone very slowly. And they requested that we take out our own garbage the next morning. But you can't beat the price!
Nice price for a night stopover if you don't want to go into the city Bed was a sofa that turned into a bed. Not comfortable.
directly next to the conference centre. it is quite easy to reach by public transport: Metro from Toulouse city centre to Ramonville; then bus 79. they should communicate this information.
It was very close to the meeting place and is still a quite new structure and well maintained.
The bed in all rooms is a sofa+bed. The keys are quite dificult to use. There was no cork for the bathtube, this made imposible to have a bath.
Very silent No wireless connection available. Shower broken. No room service
Bus stops and train station very close, quiet neighborhood, cleanliness, lack of breakfast during week-ends
Breakfast was good. The bed was not the best (big dip in the middle) so we had to change the covers around and sleep across its width.
Close to Toulouse center the indoor parking, too small
The hotel was very well situated to take the bus to the airport.
nothing no atmosphere, too far out of city centre, expensive for what it was , we live in france so know the prices of comparable hotels, luckily we speak french as staff did not
The staff were friendly and helpful. The rooms were clean. Covered parking was free as well as use of internet.
Free parking which is easily accessible, quiet location which is walking distance from the city centre. The hotel itself has not a lot to offer besides good parking and a good location. The terrace looked worn down and there are some peculiar smells in parts of the hotel.
Spacious quiet room. Comfortable bed. Air conditioning. Location a little bit out of old city but only 10 minutes walk. Dated and a bit shabby. Some broken items in the room and bathroom. Needs a makeover. Internet in rooms is wired. Useless if you travel with an iphone and an ipad.
first trip to toulouse and the hotel was within walking distance of all we wanted to visit. Added bonus was the free parking .
it was a quiet place. the quality of personal staff, very small and ugly room. I change my room with a suite.
This was a pleasant hotel in a good area. It was nice and quiet and we were well looked after with an ample breakfast each morning.
The location and staff is great. Nothing to dislike..(for the price)
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
Excellent location and very helpful staff
Central location Shower , water from shower gets to the floor every time you shower
Central location More pricey that other hotels of similar quality in the same area.
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
The staff were very helpful and friendly No
Comfort of the room, air conditioning, late check-out.
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
there was a piano in the lobby.
Location - distance to work meeting
Reception staff very friendly and helpful. Excellent location for visiting the city with good access from major routes and secure parking. Breakfast expensive - 8 euros was to much to pay for a limited buffet
If you have something to do in Cité de l'Espace, great location. You need car to visit downtown.
Convenient location for the airport and for business meetings. Close to Airbus and surrounding industry.
Quiet and clean. A bit out of the way and expensive for what it is. Much better value else where. Having to pay extra for internet acess whe I had paid 150 euro for room only was not good enough for me.
No food available when we arrived at 10 pm after delayed flight.
Breakfast must be included in the price, 12 euro extra for breakfast is too much
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
good location, excellent staff
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
The grandeur of the hotel reception area
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
A lovely quiet and cool room. We were upgraded. The two restaurants were very good, and the staff were very courteous and friendly. Air of calm. Nice courtyard to relax in. No face cloths in the bathroom. No breakfast other than room service. Breakfast costs 22euros per person ! Porters were not available to help us with our luggage to and from the taxi (arrival & departure). They were around mostly - except when we needed them !
Very nice room, thematic decoration, friendly and competent staff, good breakfast.
Impeccable Without the special deal, would have been too expensive. Breakfast expensive, better to go to Square
When we decided to go the Toulouse I wanted a central hotel and this hotel perfectly fits the bill. For an hotel in the centre of Toulouse I thought it was pretty good value for money. The evening meal was quite expensive for what we got.
The location was great. Also, the staff were all very helpful. The rooms were a bit old and tired.
The hotel was in the center of Toulouse which made sight seeing a dream. Nothing was too much trouble for the staff who went out there way to make the stay a memorable one. The hotel was very clean and evrything worked! It is difficult to think of anything which was obviously wrong with the hotel. If anything it was the city that let the hotel down. Toulouse was like a lady who had fallen on hard times. She needed a new dress and a hair do.
Friendly staff and good ambiance.
Very comfortable bed with good pillows. Excellent bathroom with good shower. Very central location
Location and the baggage folks and housekeepers were extremely helpful. The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.
welcoming, smiling, attentive, efficient staff; comfortable; well-situated
Location is possibly best in Toulouse. Good sized room and being off the square, enabled leaving window open at night without undue noise (needed see aircon below) Despite size of room, only standard double bed - room for something larger. Luckily it was cold outside because aircon was next to useless. Generally hotel public rooms etc need a refurb
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
Location very central, room was excellent, staff friendly n/A
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
Rooms and location
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
nicely appointed rooms, great design, excellent location , good staff room too small
Convenience for the opera and for the Capitole