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Breakfast buffet. Very good and much better than similarly priced breakfast from Leonardo hotels nearby.
the air conditioning was not working, we complained 5 times and instead of telling us it was out of order, apparently for some time, we were told that they were adjusting the temperaure to 0 degrees C, which of course didnt work! we received different excuses, technicians not available, other rooms had the same problem etc
loved those mosaic tile heated lounges. they were really incredible after a cold day of visiting heidelberg thermostat on furnace still kept room to warm. perhaps going to digital would be easier to work.
good location close to the altstadt, very nice room and excellent bar with a big screen for sports
For whatever reason best know to the hotel, we paid for a regular double room through the site, and ended up with a suite. I am sure that we were just very very lucky, but the hotel is fantastic. The rooms that we saw are all to a high specification and the staff are very helpful. As a little tip the rooms are over 30 Euros cheaper if you specify no breakfast. It is a bit of a walk to the old town, 20 minutes, but it really isn't that big a deal and should not put you off.
Great city; very friendly and convenient to all. Also has great beer! All good
Convenience of underground car park When arriving by car not too easy to see the entrance, which if you pass it involves a tricky manoeuvre - I nearly had an accident
I had to stay in a smoking room despite having notified weeks in advance that i was a non smoker! very displeasant experience!
Large room, convenient location directly between the HBF and Altstadt Way too expensive for a basic room
buffet breakfast, efficient service, polite manner, great locaton, great facilities. wifi was terrible, when our power went out reception didn't do anything about it until i asked 3 times.
Modern, comfortable, well-maintained About ten minutes walk to the old town: for sightseeing something closer might have been better.
Hotel was very nice looking from the front desk. I really hoped I could stay there. Staff was helpful and made sure I was as taken care of as I could be for the situation I booked only to turn up and find that their was no availability so I was shipped to another hotel that was not as nice.
Very helpful staff and excellent location
Facilities are outstanding, great pool area. Checked in a 1400, tried to make a reservation to the restaurant only to be told that is was already booked/reserved by an entire group. Parking is expensive, but I've always complained about it and it will never change.
It's location to the shopping center & attractions, also the very friendly & helpful staff, along with the clean lesure facilities.
Nice breakfast and friendly staff. Our overall stay was great since the staff and the room quality (despite the narrow bed) were of a great value. Spa a bit outdated and slippery due to the type of tiles. Bad service in the spa.
It has all that you need as restaurant, bar and a excellent spa. Our room was a litle small and do not has captain bell to help us with the luggage
The room was spectacular! Very comfortable, well furnished- amazing night sleep! the spa area was very nice- very clean and large enough to accommodate everyone without feeling crowded. it was quite close to the city and very accessible by car from the motorway. The breakfast was ridiculously over priced! We didn't try it but were quite insulted that in such a nice hotel they have the audacity to charge that much for some bread and eggs! The parking as well was ridiculous especially because from Saturday afternoon until monday morning its free to park on the street (highly recommended).
The central location, and elegant feel. Breakfast price. Although the food was great, I felt it was overpriced.
location noise from pumps?or heating/cooling equipment
Nice and clean room. Easy access to public transportation. There are restaurants and shops when you walk across the street.
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
Located near Lueisn Park and the staff being freindely and very helpful No
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
Nice TV, room very clean and well furnished.
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
Clean and modern no kettle in room
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
Staff was very hepful and polite, hotel was very clean
you need a car if you stay there...
Staff very friendly and efficient Poor location if you want to go into the city
I llike the comfort, the breakfast and the hotel facilities. When I made my reservation online I checked not smoking room. In my check in I was given a smoking room. Of course, the reception clerk changed the room, but he said the hotel is not obligated to follow the guest options.
It is clean and quiet. There is no lift. We have to carry our luggage to go upstairs.
Personnel were very helpful, and breakfast was very good. No elevator, therefore not handicap friendly; outrageous prices for internet use.
confusion and expensive brekfast expensive brekfast 15 euro person in not came again
It was clean and quiet. Room was small as compared to others I stayed in. Did not like twin beds separated. Breakfast was good.
The room was spacious, the breakfast was very good.
the breakfast guests have to pay for the htel parking
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Pleasent location and facilities
Very quiet ! Not enough international TV channels
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Very helpful and courteous receptionist who spoke excellent English. Comfortable and clean rooms. Good parking facilities. Close to motorways.
Close to downtown area Breakfast Need lighted sign, could not see the hotel entrance in the evening.
Friendly staff, very clean room, one of the most comfortable beds we've ever slept on, pretty quiet area. At this range of price, breakfast should be included.
They were very friendly and English speaking, access available 24/7. One of the few hotels with connecting rooms for your children.
Friendly staff, good facilities. Clean area
curtains allowing the light coming into the room; no roaming partners for the WIFI connection
the rooms were spacious and air-conditioned the staff was rude, the water temperature in the shower changed uncontrollably from ice cold to scalding hot
Nice facilities breakfast was expensive
Most employees particularly Chareck were friendly and courteous and familiarize with work processes and methods used in his job. Not cleared whether one of the employees was clear on customers' needs and how they can be process and provided with the availability of services upon arrival to the hotel.
The location was great, close to the scenic part of town. Comfortable, clean, good value for the money and great staff.
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful
In general OK No gym at the hotel, a bit difficult to park
Loved the old town near by.
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
Relativly Cheap The Bed and pillows are not comfortable
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
Room was decent, staff were friendly and helpful. All extras (breakfast, swimming pool, internet, etc) were separately priced, and rather expensive.
Wery solid and sound, you get the feeling that this hotel has been there fore centuries and all the staff is friendly and know what they are doing. Use of Internet should be easily accessable and free of charge. The Wellness Center should be free of charge for guests
Location , Cleanliness of the rooms and the hotel services the toilets are clean and comfortable but i did not like the seperation between the bath and the toilet
Cosy decoration and excellent staff Price of internet access is too high and 24 hour minimum instead of more flexible periods
Good location Very dated hotel interior and exterior
Classic, old luxury hotel with excellent service and good restaurants together with a modern spa. With the price negotiated by Booking.com we really got value for money. Nothing
Great room,great view,great place Only complaint that having paid decent money to stay you then get charged to use the wellness facilities on top and the price didnt include breakfast.
Only thing that was missing was that in breakfast room the butler did not have white gloves. :)., But anyway I like that big man as he takes his job very seriously.
Outstanding restaurant in which we had a superb meal and received excellant recommendations for both food and wine
1. Afternoon Room keeping service: Ready to bed 2. Very customer orientated friendly staff 2. Details: One-way Toilettery (from Etro) represented the Hotel standard 1. Narrow front parking.Very limited to pick up our luggage. 2. For 22 Euro, Breakfast was not that fascinating. (Need to be upgraed to Moevenpick standard)
the restaurant food --it was terrible, worse than a greasy joint!
It was just a very nice hotel! None.
The staff was excellent, very friendly and helpful. The room was simple but very nice with a big window. I appreciated taking into account that we were 3 people ( 1 child) and having 2 big twin beds. Thank you. Good location. It was a bit pricey though. All in all I'll come back again.
closeness to mall and autobahn breakfast should have been included in the price food not replenished in reasonable amount of time for the people there
friendly staff, cheery room
The room was clean and a little bit bigger than usual. There was a big parkinglot with lots of room. Also close to the highway. The pillows were too soft, but we did get extra pillows. Next time we take our own pillows with us.
Close to points of interest and restaurants Just the fact about the pool being closed
Tremendous and large variety of buffet breakfast possibilities. Staff was very helpful. Restaurant meal was recommendable. Water for tea at 9:30 was lukewarm, not hot. Linens on bed should have been changed in the middle of a four night stay, and extra shampoo, etc. provided then also.
The staff was very helpful as we do not know good German language/.
The breakfasts were good. my room 915 had a bad setup for the bathtub/shower. there was a small step between the bathroom and the room. There was a step near the area of the window so if you tripped you could possibly fall through the window.
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Everything was great
Location Air conditioning not working
Staff was very courteous, friendly and helpful.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Gym was not really a gym, pool was very small.
I hope to came to germanty and stay a gine in this hotel
Very good service and friendly staff No
Brand new facilities, big rooms. Logical rate for wireless internet access. Rather poor breakfast.
Chic, modern rooms. Decent location within walking distance of the Altstadt and convenient access to public transportation. Staff was very efficient. I felt like I was being 'nickled and dimed,' having to pay extra for breakfast and internet access. At other hotels I stayed on this holiday, internet and breakfast was included.
Modern rooms. Simple and efficient.
The hotel is entirely new (interior) and is meticulously clean and comfortable; the staff were excellent. Ideal for a one or two night stay. Limited parking. The hotel garage was state of the art, but could not accommodate my E Class Mercedes as it was too long to stack and the on street parking meters will not allow one to purchase a ticket in the evening that is valid when required from 7 am the next day.
Excellent attention to making this a great place to stay if you have any allergies or sensitivities to chemicals. The restaurant is quite nice, with a great chef. Rooms are spacious and the location is a short walk from the old city and all the attractions of Heidelberg.
Freindly staff Small Rooms.
comfortable rooms, clean and nicely decorated. If you leave the window open, it is quite noisy. A/C is available, however, I prefer to have fresh air.
The rooms are very funky and have good quality fittings. The hotel is in a quieter location, but not too far from the Aldstadt. No iron/ironing board in room
Reamrkably good restaurant inside the hotel. Polite available staffa at the restaurant. Very cold and unavailable staff at the reception desk. Smiling is an unknown facial effort to them. On request help was delivered about the free internet available on the concierge desk only at the price of evident impatience. The parking lot is not high enough for a car taller than a spider. Parking on the roads is very expensive on working days.
location of hotel initially trying to find hotel; limited access through pedestrian zone
Excellent location, large comfortable room. Church bells rang every 15 minutes throughout the night. Probably unavoidable anywhere in the city.
This is actually a historical landmark in Heidelberg and tour groups visit it! Each room was different and offered various amenties-tub versus shower, for example. Old World decor and views of The Castle. Fabulous location -can walk to almost everything. Would definitely stay here again. Tiniest of complaints-the baths linens were terrible! I use better and thicker ones when washing my car!
The central location could not be better. The room was very noisy at night with outside revelers noise through until 3 / 4 am. No lounge area for sitting and relaxing.
The location of the hotel could not have been better. We could walk to everything. The food was excellent and reasonably priced. The hotel was opposite the church. The church bells rang loudly every fifteen minutes. Other guests sang and shouted outside the hotel until 6.00 am so kept us awake all night.
The location is perfect! Clean rooms and helpful staff.
It is a very homely environment. I like the restaurant set up. The staff speaks good English and very helpful. The wash room is very small.
was not told about extre chg for breakfast
Sitting out side and people watching while I was drinking a Pils
Location is perfect and the historical value of the building is extremely impressive!
Very clean and comfortable. Right in the centre. Need an alarm clock. Also can be a bit noisy from trams and people out late at weekends
Overall cleaness of the hotel Tv was not working.
I thought that the staff was tremendously helpful and very knowledgeable. I enjoyed breakfast and the overall cleanliness of the hotel.
Excellent position, nice staff and comfortable room. Very good bakery really near the hotel with buttered pretzels!
great location, the room is big enough for us, and the internet work very will.
Room was very pleasantly decorated. Just across street from Hauptstrasse to walk in old city of Heidelberg Hotel garage was a little difficult to get in and out of.
Everything was great. Great location.
The hotel was conveniently located. The room was very large and clean. Overall we thought it was a great value.
Room was large, neatly decorated and had a very modern large bathroom as well. The room was consistently hot and when you try to cool it off by opening the windows you were faced with a smell of burnt food mixed with cigarettes from a restaurant next-door. Do not stay in a room facing the courtyard. Our room was 126, which was particularly bad. Additionally the hotel walls appear to be very thin and we seemed to be able to hear noise from all over the hotel.
Friendly staff with excellent command of multiple languages Nice shower with great water pressure
We battled to find the address
The hotel was "Perfectly" located close to everything like public transport,old city,restaurants,shopping and also easy access to main attractions of the city. The rooms were clean and large,staff friendly and concerned about our satisfaction and needs.I Would give this hotel 10/10 None actually.Just that carpet was not clean in some places, we could see dark spots.
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
Modern and nice hotel, good location! Nice staff, good value for money!
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
breakfast was great parking at extra payment 12 euro, bed little bit too soft
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
the facilities, the shower in particular...
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum
Location, English speaking staff Had to pay for parking
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).