I enjoyed how peaceful and quiete the stay was. No microwave available in room.
I usually only stay at Best Westerns. But after my experience at the Newport Mesa Inn I never want to go again. Basically got kicked out of continental breakfast because we had a service dog, even though I let them know and asked questions when I checked in the night before. Couldn't even get one glass of juice without being stopped and asked to leave "the common area" because people complained. Really? A couple complaints within a minute? We walked in minding our own business and our dog was quiet in our own arms, beahving perfectly fine. And for those ignorant people's information, we purposely got a small, hypoallergenic nonshedding dog so it would be less inconvenient, especially for those with allergies. Maybe you can at least bother to ask us some questions before just asking us to leave. So we check to see if we can at least sit outside, but that area is occupied by people smoking. So they seriously want us to eat our breakfast outside in the smoking area? And we can't take it to our room either? It says, "The ADA mandates that the service dog and handler have access to all public places. This is the law." So is the hotel and their "common area" not a public place? "Businesses may not: Refuse admittance, isolate, segregate, or treat this person less favorably than other patrons." I'm so angry even as I'm typing this, because it just reminds me what annoying trouble we went through. I have never had this problem at hotels until today. I have half a mind of suing these people, or taking it up to corporate. We came to celebrate my fiancé's birthday and our anniversary, but we left feeling degraded, and our day in Newport was ruined. Thanks Best Western.
The staff was helpful and business like. Kathleen and the cook were the most friendly people We've ever met. Even though we were the only ones there for dinner, we were treated like royalty. The room was spacious and clean.
I liked the fact that it was so close to the OC Fair grounds. And also I like the serviceand attention the staff provided. n/a
Location- however- think about driving a longer distance than staying close- The food was processed and bad- the hotel was old, bathrooms were dingy- floors dirty- sad the call it an ok hotel. The air didn't work- and the manager said it did- how about the customer is right???? It was just a place to set out heads! Nothing more- ohhhh and ice machine sucke as well-
Big bedroom Location: literally on the highway. Breakfast not as good
they were always helpful. Convenient location. Complete breakfast. Big rooms. It should be a 4 * hotel
It was located just across the OC Fairgrounds which very convenient ifuring the fair. It is also easily accessible near the H73 and H55. Also close to all the beaches (Huntington, Newport and Laguna) and shopping malls. Some rooms are too close to the backyard parking. Breakfast has no fruits !!!!!!!!!!
Clean, comfortable rooms. Laundry facilities if I wanted to do my own laundry. Cleaning service if I wanted that. Very professional Staff.
Close to the venue we had to attend
I would highly recommend this hotel. Great location near freeways, shops, beaches. Great facilities and staff. Would stay again.
Helpful and cheerful staff. Clean room. Comfortable bed. Few restaurants in walking distance.
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
It was reasonably priced and near to our daughters home.
It was only overnight but was comfortable and clean. No coffee making facilities.
It was convenience, that's why I stayed here. Again, the staff was very rude upon checking in.
As noted online, it was very close to Camp Pendleton where we were visiting family.
location was good to restaurants and beach. Room was very clean. Parking was horrible for a pick up truck or anything bigger than a honda type vehicle Bed was small and uncomfortable
We live in fullerton and stayed here in Newport and loved it. The beach was great. It was detached enough to not be too close to the very loud Newport area further south. Overall great trip.
Nothing I started my period during the night and got a little blood on the sheets and they charged my credit card $150 without even telling me for "damage" to the room. It was extremely offensive and I will never stay here again. I am NOT happy.
Proximity to beach. Stayed facing the street side and it was loud.
It was clean, upper scale, and was treated well.
We paid $158 per night plus taxes and $20 per night self parking. It was convenient, clean, and comfortable. Front door staff and housekeeping were helpful and friendly.
Loved that I was able to do early check in and was offered complimentary late check out. Enjoyed the elegant atmosphere. The heated pool was our favorite. Walking distance to dinner and to the mall to do some shopping. Parking was a bit expensive $27.00 to be exact.
Location. Starbucks inside hotel. Great bath amenities. There was one issue with the bedding upon arrival. Other than that, was a very nice experience.
The staff at Check in was not exactly accommodating to the people in line. The gentlemen behind the counter was having a conversation about non work related subjects with a guest, although claiming it to be hotel and check in related, while we stood in line for 15-20 minutes. For a 4 star hotel, the check in process was not that of a 4 star rating. The check in process is more of a 1 star.
I love the Area and the building and its surroundings
Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect Nothing Unless they wanted me to get a free stay ????
Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet. We enjoyed the entire experience. There wasn't anything we didn't like.
Love the incentive to forgo Housekeeping daily in exchange $5 voucher. Some aspects seemed a little dates (ie the elevator, room furniture).
Quite for relaxation Nothing I can think off.
Very clean, room with internet and service attendants were excellent. The food was very good. Ciomplement the fitness center with more options than what was available.
Breakfast excellent. Free Internet. Good location. Parts of the hotel could do with updating.
Manager on site was very rude and unfriendly ! He never apologized for his behavior nor did he offer a solution
Front desk was fine. Very friendly. But they had a problem giving a room. Cleaning guys out side. Very rude and make me uncomfortable. They were not friendly and unwelcoming .
This hotel has a good location. The side away from the freeway was quiet. Imagine that the side facing the freeway would be noisy. This hotel is difficult to get to because of road construction. That's not the hotel's fault. My room had several drawbacks that would have been easy to fix. I told staff about them, but nobody seemed to care: 1) The computer desk was useless because it had no available electrical outlets. How difficult would it have been to put in a lamp with an electrical outlet in the base? 2) The A/C unit was old, noisy, and difficult to control. It blew out the curtains above it. How difficult would it have been to put in a modern thermostat, and a plastic deflector to keep the curtains in place? 3) The microwave was impossible to use on any setting other than full power. 4) The message light on my phone blinked constantly. How difficult would it have been to supply instructions for how to turn it off?
Not much left at 9:30am, came back at 1:30, room not touched. Left at 2:00 pm returned at midnite, still dirty I'll never stay there again!!!! House keeping sucked.
location for my needs in this trip to Orange County Indifference of staff to several issues. The lights in the hallway to my room were burned out, making for a dark walk to the room. The light over the shower in the bathroom was also burned out. Nothing was done about either issue. No extra signage to aid in entering the property due to road construction. It was very difficult to figure out how to get to the motel from the road.
I loved the spacious room and the clean bathroom. The flat screen tv was a nice touch too No complaints
Very friendly check in. Location for shopping and business meeting was good. Parking fees were comped after reporting an issue with our room not being cleaned during one of the days of our stay. Room had an odor. Room was not cleaned during one of the days as we were missed according to their schedule as a result of having our privacy sign on the door until about 10:00 am. When reported to the front desk, the room was cleaned and we were comped for our parking fees. Parking is $10.00 which we were fully aware of but we question why the extra charge. Our room was located right next to the elevator which we could hear continually. We did not ask for a room change but the next time we book a room that will be one of my requests to not be near an elevator.
Doubles Tree by Hilton Hotel Irvine meet all of our needs. The staff is very courteous!!!
The room was great. The bed was super comfortable. Food at the restaurant was delicious and the servers were fun and friendly. Not too happy that we had to pay for overnight parking- I feel there should have been some sort of compensation for this as a guest. Perhaps free breakfast?
My first encounter was the best impression ever. I believe her name is Mika. She was outstanding and with a warm smile to boot. Very attentive to detail and she was prompt. Excellent job.
$19 charge per day for guest parking.
Could not enjoy anything because of the parking fee. Mandatory $18 parking fee for all paying guests. What a trap. There is no excuse for a scam like that.
The lobby was very clean and the staff were very friendly. The bed was comfortable and the bathroom was very clean. My only negative comment would be that the carpert needed to be cleaned in the room. Everything else in the hotel was so clean that the dirty carpet in the room stood out. But this was very minor and should not deter anyone from staying here.
It was clean No refrigerator or microwave
Close to the mall. No clean rooms available upon arrival. It took 40min waiting in the lobby to get a room that was already reserved.
The restaurant service was the worst service I have ever experienced in 35 years of travelling to the USA. The waiter at breakfast on both mornings was the worst I have had anywhere in the world.Despite complaining on the first morning the service was the same the next day
Nothing Wifi never worked although several attempts with staff to fix issue Executive lounge sub par Room sub par Parking charge per day too expensive
veronica was very helpful showing my wife and i the wayto the pool she went out of her way to help us when i booked breakfast buffet was included when i arrived and try to get our voucher for breakfast the desk said it was not included this added 100 more dollars to my stay so all in all it was not a great deal
Good breakfast, wifi, free parking, pool is nice, complimentary cookies, happy hour during the work week, surrounding area is nice and convenient. 10 minutes from the beach. Happy hour should be every day. A/C in the hallways and elevators would be nice.
Proximity to the beach and comfortable beds Loud air conditioner
Very nice hotel. Great desk staff smooth check in.
Very good value
No cots available and the air beds had a hole. I paid 75.00$ for a new air bed.
Clean, nice hotel. Breakfast was unbelievable and free. Beds were comfortable and Tv with all channels was nice. Took a while for front desk to answe the phone.. Had to call a couple times for someone to pick up. Room had musty smell but not terrible...and the key card to run the lights and air was a little weird.
Top notch breakfast and well appointed eating area, especially outside.
very fancy and indulgent needs a sign in the lobby stating location of elevators
Pool should be open till midnight
Allows dogs, modern furnishings, no fee for parking, near airport Pool was closed. $75 dog cleaning fee.
Nice, clean place. Good restaurant. Friendly staff. The $18 parking charge was unpleasant. Other hotels in same area don't charge this. The walls are very thin and if you are a light sleeper, will suffer.
Good location. Building is older and you can hear all the neighbors and noise at night.
Young man who checked us in was increadable, great young man
Room was very nice and spacious - (disclaimer: i never stayed at a hilton hotel before) i paid quite a bit for the hotel and parking already but you have to pay for wifi separately per night. They also overcharged me (which they did get corrected). They sent me an email later as a followup, but the email had lots of typos and syntax errors. Looks unprofessional for a classy place.
The hotel was recently remodeled so the interior is clean and brand new.
Parking fee and having to pay for internet.
Desk attendants were very courteous. I wish I was told that the hotel would charge for parking, per day.
Outdated, $18 daily parking fee
Great location. Comfortable clean living area. We had fun hanging out on the deck. Bathroom definitely needed an upgrade and it wouldn't hurt to clean under the mat in the tub once in a while.
I chose this place because it was close to where I needed to be early the next morning. And because it had a pool and was close to the beach in case I wanted to take a dip. It delivered on all those. The staff was friendly and helpful and the parking lot big enough for me to park my car with trailer while not causing problems for other guests.
This guest did not leave comments about this hotel.
Our stay at Staybridge Suites in Lake Forest was very nice. For five days, we enjoyed a hot breakfast each morning, and dinner on weeknights. Our room, a tad bit outdated, was quiet, comfortable, and clean. This is a good place to stay if customer service is a priority. Assistant Manager Natalie Sy and her entire team, especially Claudia and Bobby, were extremely professional and friendly; they made us feel welcomed.
Clean rooms with several convenient amenities. Nice breakfast, good location off the beaten path.
The rooms are clean, nice, and very comfortable. I liked having a kitchen in the room with full refridgerator. The staff was very kind and helpful throughout our stay. Not really, my wife and I really had a nice experience!
Very friendly! Allowed early check in and offered water at check in and check out. Also allowed for a late check out of 2pm. Breakfast was very good. The pet walking area looks like it is under renovation which is desperately needed.
Mimi was so wonderful go us. She was very professional, accommodating and hospitable. We can't wait to come back to stay at this hotel again. Their AC was too loud.
This guest did not leave comments about this hotel.
The location, room size, friendliness, morning and evening meals provided- had a great stay!
Comfortable bed. Good selection breakfast items, tv channels, outdoor courtyard, laundry facilities. Very limited cleaning staff for weekends.
location, friendly staff all was good
nice kitchen, good buffet, remodeled room
the location was the best part of this hotel stay and it had a full kitchen, as well as the location being close to where we had to be. At first when we got there @ about almost midnight there was a complaint about the noise and the worker was not really worried about his complaint so that worried me...then when we checked in she gave us the wrong room on the wrong floor making a long night even longer...the breakfast was not the best, if you are a cold person you should take more blankets
The room walls and doors were dirty
Leaving No heat, No hot water, TV remote did not work, No sink stopper, No lotion in the dispenser, Noisey, No coffee pot or ironing board. Basically no continental breakfast. Extremely overpriced!
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
The flooring The room needs some over head lighting.
The room was quoted for a good price for the area We purchased a Queen room on line and the manager/owner put us in a room with a double bed. When we brought this to his attention he said he was sold out -- take it or leave it. Later I heard another clerk offer a two double bed room to a new customer (so the manager/owner lied to us prior, as well as trying to sneak us into a lower level/ smaller room than we paid for) Ultimately, he unhappily moved us to the larger room when we found out the truth. Also, our room was right on Newport Bld. and very exposed to loud cars and a drunk guy that wandered off the street and knocked on our door - which we didn't answer.
clean, super friendly staff, room was very beautiful, bed was comfortable, easy to access Absolutely nothing!
I called Motel 6 directly and asked to book a queen room as advertised on Kayak. The operator told me that this location did not have queen beds at all. I took my chances and booked a queen room through Kayak. Upon arrival, I let the front desk know what the operator said about their rooms. The attendant upgraded my room from a queen to King and let me know all about their rooms. It's was really nice!
Was pleasantly surprised to find a fridge and microwave in the room. The staff was friendly and efficient. I received the wifi password w/o having to ask for it, which is always a good thing. The only complaint I had was the peeling paint and other damage to the wall in the bathroom/shower area.
The hotel was super clean and quiet. The front desk did not have anyone there when I arrived but I only had to wait about 5 minutes. The room I stayed in had one bed and was small.
Good location if you have a car. Some reviews say parking lot is small but it's fine. Saw trucks parked in some spots. Friendly staff. Good price. Basic room but has fridge and microwave. Ok bed. Outdoor pool. My room was clean. Iron available at front desk. No alarm clock in room. One small table bolted to wall. WiFi ok for basic websites but streaming was not that good.
Newly remodeled rooms and the guest were quiet Parking lot always full
The staff was very friendly and they surprised us a an anniversary treat!! The room was beautiful and the bed was super comfy! Valet is mandatory and quite expensive!
Below average service Room had a weird smell. Asked reception to change my room and they said that they couldnt. They told me that I would need to upgrade and pay the price difference. Cleaning service were cleaning empty rooms at 10 pm while we were trying to sleep. 32$ parking per night in an area where it should be free. Better options out there. Definitely not returning.
Mattress was comfy. No self parking option. Valet $32 but half price for hybrid vehicles.
Got a great deal great location! Be prepared for the $30 parking fee.
The rooms need to be updated.
$32 for parking! My god.
It was all very beautiful, nice comfortable bed. Everything seems nice, new, and fresh. Amazing internet speed. Seems very executive. No where nearby will have free or cheap parking. I paid $30 bucks for parking overnight and $20 for wifi. Room was decently priced, but it was so fancy i didn't want to take the complimentary soaps just incase they'd charge me for that too.
We booked a single King. We got a tiny room with two double beds. Said they were out of Kings. Said they don't guarantee requests for online bookings. We were very disappointed. They did move us the second night but there was a constant banging noise in the vent so we couldn't sleep. We were treated like second class boarders. Parking is $32 a night with no option. The breakfast was not up to Fairmont standards. We will not stay there again.
Quiet room, good gym, nice pool area, friendly staff. Limited food options (restaurant closed for lunch on Saturday), mediocre TV reception (channels and quality), room looked a bit tired.
Clean an beautiful room I did not like paying $32 to valet our car for one night
$32/night mandatory valet parking is ridiculous. Other than that, nice place.
The bathroom was great and the bed was very comfortable. The restaurant was just fair.