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the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
The staff was very friendly and accommodating at the front desk, restaurants, housekeeping, and pool. Room was big and it was nice getting bottled water every day. Food at the restaurant (lunch) was surprisingly good and sitting outside by the bay was enjoyable. Overall, the facility was "tired" and is in need of renovations. Especially, the pool area lounges and chairs were old and stained. We prefer fitted sheets (which these were not) and carpets throughout the hotel (room, elevator, halls) need attention. We were told by one of the maintenance personnel who was in our room to fix a sliding shutter door, that the hotel was be remodeled within the next 3 months which is encouraging. Location was somewhat of a catch-22. It was nice being on the harbor but you really couldn't walk anywhere to shop or eat. Must have car if you want to go anywhere off site. Overall, we had a good time.
Great room on marina. It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.
Good location. They are charging you for a bottle of red wine that is in your room. They tell you as they are giving you the key that it's included in the price - well we didn't drink the wine nor did we want to pay for it. It doesn't matter that if you don't want it - you are paying for it anyway, how ridiculous!
Rooms are very nice with 4 star amenities. mix of families, locals and travelers First night room was noisy due to being close to event space. They switched rooms for me next night with an upgrade and waved resort fee. Very professional and accommodating staff.
Our room had such a great view of the bay. It was very relaxing and quiet. We kept the balcony doors open almost the whole time! The staff was very polite and accommodating whenever we asked for anything. The first room we were put in, the shutters were broken and would not close for privacy. As soon as I called down, they had someone come up and move us 5 doors down within minutes. The staff was very polite and helpful.
Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar
Beautiful view, great amenities. Mattress not as comfortable as you'd expect from a resort of this caliber.
Location Extra daily resort fee. No slippers or free bottled water for Marriott member. Valet parking not answering phone. Only valet parking available. Bathroom cabinetry old and worn out. Poor water pressure for shower.
I enjoyed the hotel because the location is spectacular and dana harbor is nearby. This is a great weekend getaway because of the numerous shops and restaurants as well as activities that people could enjoy! I love the options of renting kayaks, paddle boats and paddle boarding. People can even go whale watching. I wishes the pools were open later, at least till 10:00 pm ( to swim ). I also wish the trees in the park didn't block the view of the harbor, but I suspect that's a city thing. I just remember about 10 years ago a friend of mine married at the hotel. I remembered the spectacular view of the boats sailing in the background . The trees from lantern park block the view now.
Thank you to Nicole at the front desk. Awesome Babymoon.
Very comfortable bed and bedding. Bed and view of the harbor.
I like a customer service. Great service. Thank you! Thank you! Thank you! We will come back. N/A
It's a beautiful hotel perfect for weddings and events. I was very happy with the upgrade to an executive suite. It's a first come first serve policy for free 2 hour bike rentals but I wish they had more than two smaller bikes out of the several bikes they had.
The location was nice. Don't book this room thinking you will be getting the price you see. It will be about $100 more a night than the listed price. There is an extra fee for everything. I am just waiting for the 2 weeks after checkout fee because I am sure it's coming.
Location Resort fee. Valet parking not answering phone. No alternative for overnight parking besides valet of $37/night. No free bottled water for Marriott silver member, nor included in resort fee. No refrigerator. No slippers.
Enjoyed the affordability and the spacious area! Came fully loaded with a kitchen, living room and bedroom has private doors
We cooked, our room was a good space near ammenities, the staff was helpful with all our questions. We had a great stay in San Clemente - take advantage of the beach trail!
Good value. Nice sized room. Wish we could have stayed longer to check out the rest of the facilities!
Convient to my son'e house. none
It is easy access to the beach and close to where my son lives.
Close to beach. On site restaurant had good breakfast menu, reasonable prices. Noise from interstate. Noise from neighboring rooms came through walls.
Old, tired facility. Ants and waterbugs in bedroom. Rude front desk staff. Limited "business center". Pathetic restaurant. $3.50 for a cup of coffee!
this was the best hotel i've ever stayed at. i had my 10 year old grandson and lots of games to play right there. great place!!!!!!!!!!!! very nice halloween displays. loved it all!!!!!!!
No ocean views
Staff are very good
Fantastic location. Hotel was great.
Overall everyone was very helpful Toilet didn't works too good...a dog urinated in the elevator and our paperwork said NO PETS...parking was very strict..if you have a guest visiting you are out of luck with the parking
Our hotel room was huge! The staff was friendly and there were lots of amenities - the even have beach cruiser bikes you can take out for the day. Nice location too right across from the beach.
The people. The staff was very friendly, welcoming and seemed genuinely glad we were there. I thought breakfast was included and we did not see any. Perhaps it was moved to a new location and we did not know.
Quiet, except for traffic that died down at night. Location right across from beach. Check out was 10:00 a.m. on Sunday, did not like that.
Location location location. Clean premises amd rooms, skywalk to the beach located close, very helpful front desk, and handicapped room was perfect. The late check out fees.
Beautiful hotel. Nicely renovated. Service was ok. Miss the service touches from the St. Regis. Seemed understaffed at front desk. Breakfast at Aveo restaurant overpriced and ok, not wow. Was offered a 'flash sale' upgrade at check in which felt awkward for a luxury hotel.
Kitchen, living room, separate bedroom. Housecleaning stopped by once during the 5 day visit. There was no room available at check in until 5 pm. pressure to go to a time share breakfast.
We chose this hotel because of its closeness to the beach where our family was camping.
Hi the room was nice but the first morning I woke up with water pooring down from the room of the bathroom, water everywhere sounded like it was raining, filled half a bucket and mixing bowl from the kitchen from leaking water from the ceiling ugh! Yes, the staff was very nice and helpful they said they would do something in return for the leaking/flooding however they didn't give me a free night's stay or a refund which is what I would like, disappointing. I would like a full refund.
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The resort location....the beach right in front, just beautiful!!